What 233 owners told NHTSA about the 2012 Mercedes-benz E-class Cabrio

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E550. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF UNION RAY CATENA (2585 US-22, UNION NY 07083, (908) 356-6805) AND WAS INFORMED THAT THEY WOULD NOT TOUCH THE VEHICLE UNTIL THE MANUFACTURER PROVIDED THE PART FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART WOULD BE AVAILABLE IN MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE AND WAS TAKING TOO LONG. THE CONTACT STATED THAT THE MANUFACTURER'S WEBSITE DID NOT CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL , IT HAS BEEN 2 1/2 YEARS SINCE I RECIEVED NHTSA RECALL # 17V017. AFTER NUMEROUS ATTEMPTS WITH THE LOCAL MERCEDES-BENZ DEANSHIP THEY ARE UNABLE PRODUCE THE PART NECESSARY TO CORRECT THE ISSUE.

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WHEN IT RAINS WATER LEAKS TO FRONT WINDSHIELD

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"TAKATA RECALL" - IT HAS BEEN OVER 2 YEARS SINCE THE RECALL (NHTSA RECALL #17V017). THIS IS UNACCEPTABLE!! I CAN'T GET ANY ANSWERS FROM MERCEDES-BENZ.

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SMELLED GAS FUMES AROUND SIDES OF VEHICLE. REPAIR FACILITY FOUND FUEL LEAK AROUND THE FUEL FILTER WITH SUBSEQUENT REPAIR.

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I AM NOW OFFICIALLY ON MY 3RD SET OF WHEELS, 16 FLAT TIRES, AND NOW HAD TO REPLACE EVERY SINGLE COMPONENT IN THE AIR SUSPENSION ALMOST 8K INTO THE REPAIRS

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PARTS WERE ON BACKORDER UNTIL 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FT. PIERCE (4500 S US-1, FORT PIERCE, FL 34982, (772) 617-0819) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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THE REPAIR HAS NOT HAPPENED...TAKATA RECALL. I HAVE WAITED 2 YEARS.

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TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2019. THE CONTACT SPOKE WITH TAFEL MOTORS (4156 SHELBYVILLE ROAD, LOUISVILLE, KY 40207, (502) 532-8899) AND WAS INFORMED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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I HAVE A 2012 MERCEDES BENZ E 350 THAT I PURCHASED IN BUFFALO, NY. MY VEHICLE HAS ABOUT 75,000 MILES ON IT. MY VEHICLE IS REGISTERED IN MICHIGAN AND A USA VEHICLE. I AM CURRENTLY WORKING ON AN ASSIGNMENT IN CANADA. ON MARCH 5, 2019, I WENT TO DRIVE THE VEHICLE FROM MY HOTEL PARKING LOT IN OTTAWA, CANADA ON A TRIP TO BUFFALO, NY WHEN I HEARD THE VEHICLE MAKING LOUD NOISES TOWARDS THE FRONT END AND THE ABILITY TO STEER WAS LOST. THE VEHICLE WOULD NOT TURN AND WAS ESSENTIALLY IMMOBILIZED. I LEFT IT AS IS AND HAD IT TOWED TO STAR MOTORS MERCEDES, 400 W HUNT CLUB RD, NEPEAN, ON K2E 1B2, CANADA. FROM THE MECHANICS -THE VEHICLE'S ELECTRONIC STEERING BOX BOLTS BROKE FROM EXPOSURE TO SALT JUST AS STATED IN THIS ARTICLE WHERE MERCEDES BENZ IN FACT RECALLED 21,500 OF THESE VEHICLES IN CANADA, BUT NOT IN THE USA? HTTPS://CANADA.AUTONEWS.COM/AUTOMAKERS/MERCEDES-BENZ-CANADA-RECALLS-21500-VEHICLES-WHERE-ROAD-SALT-USED MY E350 HAS BEEN EXCLUSIVELY DRIVEN IN BUFFALO, DETROIT, TORONTO AND OTTAWA, CANADA, ALL AREAS WHERE SALT IS UTILIZED IN HUGE QUANTITIES. THE PRICE TO SERVICE AND CORRECT THIS ISSUE WHERE MERCEDES CLEARLY ADMITS THERE ARE ISSUES WITH THOSE BOLTS IS $4300 CANADIAN. I AM GLAD THAT THIS DID NOT HAPPEN ON THE HIGHWAY AS IT COULD HAVE BEEN FATAL. I AM WRITING TO THE NHTSA TO REQUEST THAT THIS RECALL BE VALID FOR ALL AREAS WHERE SALT IS UTILIZED IN THE US AS THIS MECHANICAL FAILURE COULD CAUSE VEHICLE ACCIDENTS RESULTING IN DEATH OR BODILY INJURY IF NOT RECTIFIED. I HOPE NHTSA UNDERSTANDS THIS ISSUE IS NOT JUST IN EASTERN CANADA AS BUFFALO AND DETROIT USES MORE SALT ON THE ROADS THAT MOST CITIES IN CANADA. THE MERCEDES DEALERSHIPS THAT I SPOKE TOO, ALL KNOW ABOUT THIS PROBLEM SO MUCH SO THE PARTS ARE ON BACK ORDER. I APPRECIATE YOUR HELP IN GETTING MERCEDES BENZ TO EXTEND THEIR RECALL INTO THE USA.

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FAN FIRE. OIL SMELLING SMOKE WHICH TURNED TO FLAMES.

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TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MCKINNEY (2080 N CENTRAL EXPY, MCKINNEY, TX 75070, (844) 302-4009) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING MERCEDES-BENZ OF CORAL GABLES (300 ALMERIA AVE, CORAL GABLES, FL), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TOTAL STEERING FAILURE. THE STEERING LOCKED UP SOLID, AND TRYING TO TURN THE STEERING WHEEL WAS MET WITH A HAMMERING NOISE FROM UNDER THE FRONT OF THE CAR. FORTUNATELY, THIS OCCURRED IN OUR DRIVEWAY - HAD IT HAPPENED ON THE HIGHWAY THERE WOULD DEFINITELY BEEN AN ACCIDENT. WE TOOK THE CAR TO OUR LOCAL REPAIR SHOP (THE MERCEDES DEALER IS A 1-1/2 HOUR DRIVE FROM WHERE WE LIVE) AND THEY DETERMINED THAT THE ALUMINUM BOLTS HOLDING THE ELECTRIC DRIVE MOTOR TO THE STEERING RACK HAD CORRODED THROUGH AND MOTOR HAD FALLEN OFF. I FOUND THAT THERE IS A RECALL FOR THIS PROBLEM IN CANADA, BUT OUR DEALER (BURLINGTON VERMONT) SAID THERE IS NO RECALL IN THE U.S.

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ENGINE. PROBLEM STARTED IN MARCH 2017. 2012 E350 CONV MADE A LOUD GRINDING METAL ON METAL NOISE ON COLD START, BUT WOULD FADE OUT IN A FEW SECONDS. BROUGHT CAR TO DEALER, WHO SAID MECHANICS COULD NOT DUPLICATE PROBLEM. BROUGHT CAR HOME AND CAR CONTINUED TO MAKE GRINDING NOISE. TOOK VIDEO OF NOISE ON COLD START SO I COULD SHOW MY SERVICE ADVISOR. MERCEDES SAID TO REPLACE ENGINE TENSIONERS, TOTAL COST OF REPAIR 1900.00. BROUGHT CAR HOME. CAR CONTINUES TO MAKE GRINDING SOUND ON COLD START. BROUGHT CAR BACK. MECHANICS SUGGESTED CHANGING THE OIL PUMP, TOTAL COST 570.00. BROUGHT CAR HOME, AND CAR CONTINUED TO MAKE GRINDING NOISE ON COLD START. BROUGHT CAR BACK TO DEALER FOR THE THIRD TIME, WHO THEN CALLED MERCEDES FOR ADVICE. SERVICE ADVISOR SAID MERCEDES THINKS THAT THE CAR HAS A CAMSHAFT PROBLEM AND THE COST OF PARTS ALONE WOULD BE OVER 5000.00. MY CAR WAS IN THE SHOP FOR OVER 2 MONTHS AND THERE WAS STILL NO DEFINITIVE ANSWER AS TO WHAT WAS CAUSING THE GRINDING METAL ON METAL NOISE. THIS IS ABSURD AS I HAVE HAD MY CAR SERVICED REGULARLY AND IT IS GARAGED IN GREAT CONDITION. THIS IS OBVIOUSLY AN ENGINEERING/MECHANICAL DEFECT AND SHOULD BE CONSIDERED A LEMON SINCE MERCEDES HAS NOT BEEN ABLE TO FIX OR DIAGNOSE THE PROBLEM IN A TIMELY MANNER. AS OF TODAY, FEB 17, 2019, MY CAR IS STILL MAKING A GRINDING METAL ON METAL NOISE ON BOTH COLD AND WARM START. JUST WONDERING IF ONE DAY MY ENGINE WILL SUDDENLY BLOW UP ON COLD START...

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TAKATA RECALL. I WAS ISSUED A TAKATA RECALL FOR DEFECTIVE AIRBAGS DECEMBER 2017 STATING THAT "THE DEFECT IN YOUR DRIVER, PASSENGER, OR BOTH DRIVER AND PASSENGER FRONTAL AIRBAG INFLATORS MAY CAUSE THE AIRBAG TO EXPLODE DURING AIRBAG DEPLOYMENT AND COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH." THE RECALL NOTICE STATES THAT REPLACEMENT PARTS ARE EXPECTED TO BE AVAILABLE BY DECEMBER 31, 2018. AS OF TODAY FEBRUARY 17, 2018, OVER 1 YEAR LATER, THE NHTSA WEBSITE SAYS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE." THIS IS COMPLETELY UNACCEPTABLE. I BOUGHT A MERCEDES WITH THE IMPRESSION THAT MERCEDES STANDS BEHIND ITS HIGH SAFETY RATING AND CRASH TEST RATING. IF THE AIRBAG CAUSES SERIOUS INJURY OR DEATH UPON DEPLOYMENT IN A CRASH, THEN THE HIGH SAFETY RATING IS IRRELEVANT. I HAVE BEEN DRIVING THIS CAR AROUND FOR MORE THAN 1 YEAR RISKING POSSIBLE INJURY OR DEATH BECAUSE THIS MATTER HAS NOT BEEN RESOLVED YET. THERE NEEDS TO BE SOME RECOURSE. MERCEDES SHOULD STAND BEHIND ITS PRODUCTS AND COMPENSATE ITS LOYAL CLIENTS IF IT CANNOT RESOLVE THIS ISSUE WITHIN A TIMELY MANNER. IN MY OPINION, OVER 1 YEAR AND COUNTING IS NOT CONSIDERED A TIMELY MANNER.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF BEVERLY HILLS AT (310) 659-2980 (LOCATED AT 9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL. I RECEIVED A LETTER IN MARCH 2017 INFORMING ME OF RECALL ON THE TAKATA AIRBAG. TO DATE NOTHING HAS BEEN DONE TO CORRECT THIS DEFECT. I AM CONCERNED OF MY SAFETY AND MY PASSENGERS. WHEN WILL THIS SITUATION BE CORRECTED? MARCH 2019 WILL BE 2 YEARS SINCE I RECEIVED THIS NOTIFICATION.

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TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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RECALL DATE WAS CLOSE TO (2 YR) YEAR AGO . RECALL DATE WAS 1/18/2017 AND IT IS NOW 1/10/2019 AND THE DEALERSHIP SAYS IT STILL DOES NOT HAVE REPLACEMENT AIR BAGS. PASSENGERS REFUSE TO SIT IN THE FRONT PASSENGER SEAT. USE OF THE VEHICLE HAS BEEN COMPROMISED

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TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEYES EUROPEAN MERCEDES-BENZ (5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 461-3900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME. MONTHS LATER, WHILE DRIVING LESS THAN 5 MPH, ANOTHER VEHICLE FAILED TO STOP AND CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED NECK, BACK, RIGHT SHOULDER, RIGHT ARM, AND LEFT KNEE INJURIES. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO PARK PLACE MOTORCARS MERCEDES-BENZ FORT WORTH (5601 BRYANT IRVIN RD, FORT WORTH, TX 76132, (817) 310-9745) TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 93,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (PENSKE MERCEDES-BENZ, 2010 E GARVEY AVE, WEST COVINA, CA 91791) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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