What 51 owners told NHTSA about the 2012 Lexus Ct200h

I EXPERIENCE THE ENGINE HAVE BURN SO MUCH OIL BETWEEN SERVICE (10K MILES). I HAD CONTACT THE DEALERSHIP, AND THEY HAVEN'T CONTACTED ME BACK YET... THE OIL BURNING IS START WHEN MY CAR IS ABOUT 70K .... NOW MY VEHICLE IS 92K MILES I HAVE AT LEAST 3QZT BETWEEN SERVICE....

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2012 LEXUS CT200H (NOW IS 84K MILES)IS BURNING BAD...I BEEN SEARCHING ON GOOGLE AND FIND OUT A LOT OF SIMILAR ISSUES ON CT200H BURNING OIL...I TRY TO CONTACT THE DEALERSHIP, BUT NO REPLY SO FAR...THE ENGINE STARTED BURNING OIL AT 60K MILES...

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TL* THE CONTACT OWNS A 2012 LEXUS CT 200H. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE CONTACT WAS UNABLE TO GET THE RECALL REPAIR COMPLETED BECAUSE NO TECHNICIANS WERE WILLING TO ASSIST. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SPARK TOYOTA (4855 US-501, MYRTLE BEACH, SC) WAS CONTACTED AND STATED THAT THEY DID NOT HAVE A CERTIFIED LEXUS TECHNICIAN. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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ENGINE KNOCK DURING IDLE IN MORNING (COOL CONDITIONS, NOT COLD).BUT STILL SMOOTH DRIVING AND NO OTHER OBSERVED ISSUES. THEN TWO DAYS LATER THREW CODE P0301 MISFIRE, AND NEXT DAY WHITE SMOKE (COOLENT RESERVOIR DECREASE) AND APPEARS TO BE BLOWN HEAD GASKET. ENGINE ONLY 122K MILES, FULLY SERVICED WITH SPARK PLUG CHANGE AT 119K. NHTSA SERVICE BULLETIN L-SB-0028-13 MAY INDICATE LINK TO EGR VALVE/LINE BLOCKAGE. DEALER NON-RESPONSIVE.

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PRESSING THE BRAKE PEDAL WHEN GOING OVER A BUMP OR PATCHY ROAD THE CAR SEEMS TO LOSE CONTROL. IT FEELS LIKE THE BRAKE CALIPERS HAVE LET GO AND THE SENSATION OF A CAR LUNGING FORWARD WITH NO DRIVER CONTROL. I HAVE EXPERIENCED THIS WHEN TRAVELING UNDER 50MPH AND I'VE HAD TO HIT THE BRAKES IN AN ABRUPT FASHION. THIS HAS OCCURRED MULTIPLE TIMES IN THE PAST YEAR.

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I RECEIVED A LETTER TO CALL LEXUS DEALER TO SCHEDULE A APPOINTMENT TO DO A RECALL ON MY AIR BAGS, I DID CALL AND HAS BEEN 1 YEAR AND THEY DIDN'T CALL BACK TO DO THE RECALL.

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OUR HORN STOPPED WORKING. WE WERE ADVISED THAT THIS WAS A SPIRAL CABLE ASSEMBLY FAILURE, AND THE AIRBAGS ARE LIKELY AFFECTED. TOYOTA INITIATED A RECALL IN 2014 FOR THIS PART, HOWEVER WE ARE TOLD OUR VEHICLE DOES NOT QUALIFY FOR RECALL.

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TAKATA RECALL. EVEN THOUGH THERE HAS BEEN A RECALL LEXUS HAS YET TO RECALLED OUR CAR TO BE WORKED ON. RECEIVED A POSTCARD INDICATING THEY WILL NOTIFY US WHEN WE ARE ABLE TO TAKE CAR IN.

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TAKATA RECALL. I HAVE BEEN NOTIFIED BY TK HOLDINGS, INC., THAT MY VEHICLE CONTAINS A DEFECTIVE AIRBAG INFLATOR AND IS UNDER RECALL. I HAVE NOTIFIED MY LOCAL DEALER, HENDRICK LEXUS, AND HAVE BEEN TOLD THAT REPLACEMENT PARTS ARE NOT AVAILABLE AND THAT THEY HAVE NO DATE WHEN PARTS WILL BE AVAILABLE.

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DRIVING BETWEEN 45-55 MPH ON US-52, THERE WAS A SUDDEN LOUD NOISE AND INSTANT CHANGE IN WIND NOISE. LOOKING IN THE REAR VIEW MIRROR, DARK DEBRIS WAS SEEN FALLING TO THE GROUND. AFTER PULLING OVER AND OPENING THE INTERNAL SUNROOF COVER, A SIZABLE HOLE WAS MISSING FROM THE GLASS, WITH THE GLASS PUSHING OUT TOWARD THE SKY. THERE WERE NO VEHICHLES IN FRONT OR BEHIND ME, NOR ANY VEHICLES PASSING AT THE TIME OF THE INCIDENT. THE WEATHER WAS PARTLY CLOUDY ALL DAY WITH TEMPERATURES IN THE LOW TO MID 70'S.

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DRIVING UPHILL ON A DIRT ROAD @ ~ 20MPH. GAS ENGINE RUNNING AT THE TIME. FAIRLY STEEP GRADE. ~6% GRADE UPHILL. CAR STARTED TO ACCELERATE AT A RATE I WOULD COMPARE TO MERGING ONTO A HIGHWAY. WAS UNSURE OF WHAT WAS GOING ON AT FIRST SO I DIDN'T ACTUALLY HIT THE BRAKES FOR ABOUT 5 SECONDS AT WHICH POINT I WAS ALREADY AT 45MPH. THE FOUR PASSENGERS IN MY CAR WERE VERY CONFUSED. WE CHECKED THE FLOOR MAT FOR ANY OBSTRUCTIONS AND THAT IT WAS OPERATING CORRECTLY AND IT WAS. I SHUT THE CAR OFF, WAITED A MONTH NITE THEN TURNED IT BACK ON. IMMEDIATELY AS I LET OFF THE BRAKE THE CAR ACCELERATED UP THE HILL. THIS TIME I ONLY ALLOWED IT TO GET UP TO 15MPH BEFORE STOPPING THE VEHICLE. THE BRAKE WAS ACTING AGAINST THE ENGINE PROPELLING THE CAR. BRAKE APPLICATION DID NOT DISENGAGE THE ENGINE FROM TRYING TO MOVE THE CAR FORWARD. I EVEN PUT MY TOES UNDER THE PEDAL TO TRY AND LIFT THE ACCELERATOR MAKING SURE IT WASN'T MECHANICAL ERROR. ZERO MOVEMENT, THE PEDAL WAS IN PLACE. AFTER HAVING LEXUS "ANALYZE" MY VEHICLE THEY CALL ME BACK AND TELL ME "WE CAN'T FIND ANYTHING WRONG WITH IT" AND THAT ALSO THEY DID NOT UPDATE ANY COMPUTERS OR RESET ANYTHING OR SWAP OUT MY BATTERY. THEY EXPECTED ME TO COME PICK UP MY CAR WITHIN THE WEEK OR THEY SAID THEY WOULD REPORT THEIR LOANER CAR STOLEN AND I WOULD BE CHARGED FOR IT. MY ONLY OPTION GIVEN WAS TO GET BACK INTO MY VEHICLE. MY SUSPICION IS MY BATTER ALLOWED ITSELF TO OVERCHARGE WHILE DRIVING DOWN LONG STRETCHES OF MOUNTAIN ROADS AND THEN WAS NOT BEING DRAINED ON THE STRENUOUS UPHILL SECTIONS. THIS OVERCHARGE APPEARED IN THE FORM OF ULTRA ENGINE ASSIST WHICH I EXPERIENCED WITHIN 1 MILE OF STARTING MY CAR AFTER A 4 HOUR HIKE.

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TL* THE CONTACT OWNS A 2012 LEXUS CT 200H. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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1) A LIGHT IN A DASHBOARD CAME ON SAYING "CHECK HYBRID SYSTEM", I TOOK IT TO THE LEXUS DEALER , THEY CHANGED THE NON HYBRID BATTERY), CHARGED ME $350 FOR IT AND RESET THE COMPUTER. 2) A WEEK AFTER, THE LIGHT STARTED APPEARING AGAIN WITH THE SAME MESSAGE, THE MESSAGE APPEARED IN THE MORNING, IN THE WAY BACK HOME, COMING OUT OF THE SPEEDWAY , ALL THE LIGHTS IN THE DASHBOARD CAME OFF (BRAKES, ENGINE, ALL OF THEM) AND I LOST COMPLETE CONTROL OF THE CAR: NO BRAKES, NO STEERING, NO NOTHING. I TRIED RESTARTING THE CAR AGAIN, IT DID, AND THE NEXT DAY WAS DRIVEN TO THE DEALER AGAIN. THEY TOOK IT IN, HAD IT OVER 2 DAYS, SAID THAT THEY FOUND A "LOOSE CAP IN THE HYBRID BATTERY", RESET THE COMPUTER ONE MORE TIME AND GAVE THE CAR BACK TO ME. 3) THE CAR DID NOT FEEL THE SAME, IT WAS LIKE IF THE SWITCH BETWEEN HYBRID AND GAS MODEL WAS OFF, TOO ACCELERATED OR SOMETHING, BUT FOR THE MOST PART NO MAJOR ISSUES UNTIL YESTERDAY (A WEEK AND A HALF AFTER THE PREVIOUS INCIDENT). SAME THING HAPPENED THIS TIME, WHILE DRIVING THE CAR, ALL THE LIGHTS ON THE DASHBOARD CAME ON AND THE CAR LOST EVERYTHING: BRAKES, STEERING....IMPOSSIBLE TO CONTROL. I WAS LUCKY ONE MORE TIME AND NOBODY WAS HURT . THIS TIME THE CAR DID NOT START AGAIN. WE CALLED A TOW TRUCK AND SENT IT TO THE DEALER. LOOSING ABSOLUTE CONTROL OF THE VEHICLE IS NOT ACEPTABLE. I FELT I WAS TRAPPED IN A KILLING MACHINE. THIS COMPLETE SYSTEM FAILURE HAPPENS WHILE DRIVING. I COMMUNICATED THIS TO LEXUS.

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EACH TIME THE FOG LAMPS ARE USED, SEEMS THE ELECTRICAL SYSTEM POPS THE FOG LAMP GLASS. THIS HAS HAPPENED 3 TIMES ON BOTH DRIVER AND PASSENGER SIDE. INCLUDING PIPING OF THE FACTORY FOG LAMPS THAT CAME ON THE VEHICLE AND THEN THE REPLACEMENTS. THE FOG LAMPS CANNOT BE USED WITHOUT POPPING.

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ANOTHER CT200H DRIVER REPORTED A PROBLEM WITH THE CENTER CONSOLE LID NOT CLOSING PROPERLY DUE TO THE LATCH STUCK IN THE OPEN POSITION. SAME ISSUE ON MY 2012 CT200H. WOULD BE NICE ON A LEXUS TO HAVE THAT PROBLEM RESEARCHED AND FIXED... AND LET LEXUS PAY FOR THE REPAIR, NOT THE OWNER. PROBLEMS OF THIS TYPE ARE MORE CHARACTERISTIC OF ECONOMY VEHICLES... IS LEXUS AN ECONOMY CAR?????

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TL* THE CONTACT OWNS A 2012 LEXUS CT. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE IN THE FRONT DRIVER SIDE WHEEL AREA. THE DRIVER SIDE AIR BAG DEPLOYED, BUT THE PASSENGER SIDE AIR BAG DID NOT. THE CONTACT WAS INJURED AND REQUIRED MEDICAL ASSISTANCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED AND THERE WAS NO RECALL RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 19,100.

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COMPLETE LOSS OF POWER IN BOTH THE GAS ENGINE AND IN THE HYBRID ELECTRIC ENGINE WHILE GOING 70 MPH,BOTH THE ALARM SYSTEMS-AUDIBLE AND DASH WENT OFF. WITH NO POWER I WAS ABLE TO GET OFF THE HIGHWAY WITHOUT CRASHING THE CAR. *TR

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BEFORE THE BACKUP CAMERA IS DISPLAYED, THE SCREEN RISES FROM THE DASH BOARD AND SAYS "LEXUS' FOR 5 SECONDS AND "ENFORM" FOR 5 SECONDS. IN MARCH, I BACKED INTO A MAINTENANCE VEHICLE WHICH CAME UP AFTER I GOT IN MY CAR AND WAS NOT VISIBLE WITH MY MIRRORS. THIS WOULD NOT HAPPENED WITH ANY OTHER BRAND. THE DEALER SAYS IT CANNOT BE CHANGED AND GAVE ME A REPAIR ESTIMATE FOR $927. THIS IS A VERY DANGEROUS SITUATION AND DEFEATS THE PURPOSE OF THE CAMERA. THE DISPLAY SERVES NO PURPOSE, AND THE CARS SHOULD BE RECALLED TO CORRECT THIS PROBLEM. *JS

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WHILE DRIVING INTO WORK ON HIGHWAY 98 BETWEEN NEW AUGUSTA, MS, AND HATTIESBURG, MS, THIS MORNING, MY BACK SIDE WINDOW EXPLODED. I THOUGHT IT WAS A GUNSHOT BECAUSE OF THE SOUND, BUT NO BULLET WAS FOUND. THERE WAS NO TRAFFIC. THERE WERE TWO MEN WAITING FOR ME TO PASS SO THEY COULD PULL ACROSS THE INTERSTATE AND THEY STOPPED TO HELP ME. THEY WERE A WITNESS THAT THERE WAS NO TRAFFIC, NO WAY FOR A ROCK TO HAVE BEEN THROWN FROM A PASSING VEHICLE. THE WINDOW SIMPLY EXPLODED. IT MUST HAVE BEEN A WINDOW DEFECT. I UNDERSTAND THAT THERE HAVE BEEN OTHER COMPLAINTS. HAD MY GRANDSON BEEN IN THE BACKSEAT, I CAN'T EVEN THINK ABOUT HOW IT WOULD HAVE HURT HIM. *TR

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THE SEAT BELT BUCKLE BUTTON WILL JAM OCCASIONALLY CAUSING THE SEAT BELT TO BE DIFFICULT TO REMOVE OR SECURE INTO PLACE. *TR

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A BLACK COMPUTER MODULE FELL OUT FROM UNDER THE DASH AND IS HANGING BY A CORD BETWEEN THE BRAKE AND PARKING BRAKE. *TR

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THE CENTER CONSOLE LID WILL NOT CLOSE BECAUSE THE LEVER IS STUCK IN THE POSITION TO OPEN THE LID. *TR

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THERE IS A WELL KNOWN FLAW WITH TOYOTA HYBRIDS THAT TOYOTA NEEDS TO ADDRESS AND FIX. WHEN YOU BRAKE TO COME TO A STOP, IF THEY CAR ENCOUNTERS BUMPS OR POTHOLES, THE BRAKE PRESSURE WILL MOMENTARILY DECREASE AND THE CAR WILL SURGE FORWARD. IT DOES NOT APPEAR TO AFFECT CERTAIN VEHICLES, BUT RATHER ALL HYBRIDS. IT CAN LEAD TO A PEDESTRIAN BEING HIT OR OTHER ACCIDENT. IT IS MOST DISCONCERTING TO FEEL THE CAR LURCH FORWARD WHILE BRAKING TO A STOP. PLEASE INVESTIGATE AND PUT PRESSURE ON TOYOTA TO ISSUE A RECALL AND REPAIR. *TR

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THE PASSENGER SIDE GLASS ON MY 2012 CT EXPLODED FOR NO PARTICULAR REASON A FEW DAYS AGO. I WAS ON THE HIGHWAY DOING ABOUT 65 MPH AND I SUDDENLY HEARD A LOUD 'BOOM' AND THE SIDE WINDOW WAS GONE... COMPLETELY GONE. NOTHING HIT MY CAR, NO ROCKS, NO BULLETS... NO BRICKS. THERE WAS NO ONE BESIDE ME AND I WAS ON I-81. HAD I OVER-REACTED, I COULD HAVE CRASHED THE CAR. HAD THERE BEEN A PASSENGER IN THE SEAT, SHE WOULD HAVE BEEN SEVERELY CUT FROM THE FLYING GLASS SHARDS AT 65 MPH. I EXPERIENCED CUTS ON MY RIGHT HAND AND ARM. LEXUS, IN A COMPLETELY DISAPPOINTING SHOW OF CUSTOMER "SERVICE" IS REFUSING TO PAY FOR IT UNDER WARRANTY. I AM NOT THE ONLY ONE WITH A CT THAT HAS HAD THIS HAPPEN. DO A GOOGLE SEARCH AND YOU'LL FIND A FEW OTHER CASES ON OTHER FORUMS. I POINT YOU TO THIS WIKIPEDIA ARTICLE (HTTP://EN.WIKIPEDIA.ORG/WIKI/SPONTANEOUS_GLASS_BREAKAGE) WHICH CLEARLY STATES THIS PHENOMENON IS DUE TO MANUFACTURING DEFECTS IN THE GLASS. I SUGGESTED THAT LEXUS CORPORATE SEND THE GLASS BACK TO THE VENDOR FOR ANALYSIS AND THEY REFUSED! THEY SIMPLY COULD CARE LESS. I WILL NEVER BUY ANOTHER TOYOTA PRODUCT AGAIN AND I WARN ALL READERS TO BE VERY CAREFUL. *TR

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I PURCHASED MY TWO NEW 2012 LEXUS CT200HS IN DECEMBER 2012 WITH 23 MILES ON IT. ONE OF THEM HAS BEEN TOTALLY FINE. THE OTHER ONE, FROM THE FIRST DAY, HAD A VERY JITTERY RIDE. I RETURNED TO THE DEALER AND THEY CONFIRMED THE RIDE WAS ABNORMAL AND THEY REPLACED ALL 4 MICHELIN TIRES. THE TIRE REPLACEMENT DID NOT CHANGE THE CARS RIDE OR BEHAVIOR. I'VE RETURNED TO 2 LEXUS DEALERSHIPS MULTIPLE TIMES AS WELL AS HAVE BEEN WORKING WITH LEXUS HQ, AND THEY'RE ALL NOW SAYING THAT THE CAR IS PERFORMING AS DESIGNED. I CAN DEAL WITH A ROUGH RIDING CAR, BUT AT HIGHWAY SPEEDS, THIS LEXUS HAS A HIGH FREQUENCY VIBRATION THAT TRAVELS THROUGH THE CAR: CAN FEEL IN THE FLOOR, STEERING WHEEL, DOORS, SEATS. I COMMUTE 17 MILES TO WORK AND BY THE TIME I EXIT THE HIGHWAY, MY FEET AND LOWER LEGS ARE NEARLY NUMB FROM THE VIBRATION. THE CAR IS PHYSICALLY EXHAUSTING TO DRIVE. I CAN'T BELIEVE THAT LEXUS WOULD CALL THIS DRIVING EXPERIENCE AS "PERFORMING AS DESIGNED". *TR

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