Mar 26, 2015Electrical systemBody & structureBrakes
TL* THE CONTACT OWNS A 2012 LAND ROVER RANGE ROVER L322. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER AND PASSENGER SIDES FRONT BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE KEY FOB FAILED TO LOCK THE HATCH BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V039000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
NHTSA ODI 10701942
Sep 26, 2013Body & structureCrash
I WAS IN AN ACCIDENT ON 6/29/2013 WITH MY NEW RANGE ROVER SPORT LUXURY MODEL. WE TOOK IT TO LAND ROVER OF GLEN COVE FOR REPAIRS. AFTER 30 DAYS THE CAR WAS NOT REPAIRED AND I WAS TOLD THE 1/4 PANEL WAS ON BACK ORDER UNTIL 8/23/13. APPROX 8/20/13, I WAS TOLD THAT THE PART WAS NOT COMING AND IT WAS PUSHED BACK TO 9/23/13. AFTER FOLLOWING UP EARLIER THIS WEEK, I AM NOW BEING TOLD THAT THE PART IS NOT COMING UNTIL "POSSIBLY" 10/30/13. THEY CLAIM THERE IS NOT ONE SINGLE 1/4 PANEL IN STOCK ANYWHERE IN THE ENTIRE USA, AND IT IS BEING MADE AND SHIPPED FROM THE UK, "HOPEFULLY" IT WILL SHIP ON 10/16/13 FROM THE UK, HAVE TO GO THROUGH CUSTOMS AND BE AVAILABLE BY THE END OF OCTOBER. HARD TO BELIEVE IT WILL EVEN COME THEN AFTER ALL OF THE OTHER FALSE PROMISES, BUT IF IT DOES THE SOONEST I WOULD GET MY CAR BACK IS MID NOVEMBER; 4.5 MONTHS LATER. I CAN'T BELIEVE THAT AUTOMOTIVE MANUFACTURERS ARE NOT REQUIRED TO STOCK PARTS FOR NEW CARS? I FEEL THAT THERE IS NO END IN SIGHT AND EVEN AFTER COMPLAINING TO LAND ROVER CORPORATE, ALL I AM TOLD IS SORRY YOU HAVE TO WAIT NOTHING WE CAN DO. IS THERE NO PROTECTION OR RECOURSE FOR A CONSUMER? *JS
NHTSA ODI 10545469