What 392 owners told NHTSA about the 2012 Kia Sportage Plug-in Hybrid

The contact owns a 2012 Kia Sportage. The contact stated while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment and the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 221,000.

NHTSA ODI 11565163

The contact owns a 2012 Kia Sportage. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11565211

I was driving on the freeway when the vehicle wanted to stall and shut off. I was able to get it to the side of the highway and had it towed back home where my son checked the vehicle and said that there was no compression in the motor and to not drive it anymore until it is fixed.

NHTSA ODI 11560083

The contact owns a 2012 Kia Sportage. The contact stated while driving an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. The contact was able to pull to the side of the road. The contact stated that he was able to restart the vehicle and continued driving; however, the failure reoccurred while driving. The vehicle was taken to a local Pep Boys, where it was diagnosed that the speed sensor had failed. The vehicle was then taken to an independent mechanic, where the speed sensor was replaced; however, the failure persisted. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The dealer determined that the contact qualified for a free engine replacement; however, the part was not available. The contact stated that the vehicle remained at the dealer for 6 months. The vehicle was not repaired. The manufacturer was not notified of failure. The failure mileage was approximately 140,000.

NHTSA ODI 11558925

On June 26th 2023 my Malfunction Indicator Lamp engine light came on. I went to Goodyear and they had to entirely replace a main component of my engine which cost me over $1400. Earlier in June I received a letter in the mail about a Kia settlement stating that I could report a claim of engine failure and be fully compensated; however, they denied me compensation. Meanwhile, I just received another letter in the mail from Kia regarding a safety recall stating that once the remedy part is available I can get it replaced at no charge, yet I paid for this part back in July.

NHTSA ODI 11558194

The contact owns a 2012 Kia Sportage. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11557401

As I approached a red light, releasing the gas and engaging the brakes, the car shut off. It never cranked again. I had to flag down a passing police officer and workers from a nearby auto shop pushed my car from the redlight and through the intersection. The car was taken to Playground Auto Services, a local repair shop, and I was told that the "motor was bad" and the repairs are estimated at $8200. There were no indications of a problem prior to the engine turning off. There were no warning lights, no performance issues, or anything else that would have warned me that my vehicle was not functioning properly. This happened on July 3rd, 2023. I purchased the vehicle used in December 2022 and took it to Auto Zone early in 2023 to run a diagnostic check after the check engine light came on while getting gas. The diagnostic indicated that the O2 sensor was alerting to a fuel issue. They recommended adding a fuel treatment additive. I did and the check engine light went away and NEVER came back on. There were 0 performance issues even with that light coming on that would indicate that my vehicle would stop working while I was approaching a red light at a busy intersection. Thank goodness the light was actually red. Had it been green and my vehicle just stopped, I could have caused a serious accident harming myself or anyone else, if not worse.

NHTSA ODI 11535086

Just purchased KIA Sportage used and was informed they run for hundreds of thousands of miles. Less than three months later the engine blows up due an engine defect according to the dealer. The dealer wrote, "This letter is in reference to a repair that was done on a 2012 KIA Sportage Vin Number [XXX]. The Customer referenced is [XXX]. We sold the vehicle to him in ApriI of2019. On June 24, 2019 the vehicle was brought in for a noise in the engine. Not having proper diagnostic tooIs to identify and repair the problem we subject the repair to Overturf KIA at lO16 W. CoIumbia Dr. Kennewick, WA 99336 for diagnosis and repair. The vehicle needed a short-bIock to complete the repair. The total of the repair was $5040.48. As a dealer we agreed to assist the customer financially with the repair. The customer paid $3200.00 and Corwin Ford paid $1840.48. Attached are copies of the invoice from Overturf KIA for the total amount Of the repair and a copy of the Visa receipt." I have received numerous letters from KIA stating there was an issue, but when I make a claim it says my vehicle was unaffected. Obviously this is incorrect. Looking for guidance on how to hold KIA accountable. I have the same engine, model and year of the other complaints. My make, model and year are even listed on the latest paperwork sent out. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11529943

Driving 25-30 MPH engine died, no warning lights illuminated prior to the engine stopping. The vehicle drifted to a stop on the side of the road. There was no loss of power steering. Safety was at risk due to sudden engine loss while driving on a road. Vehicle was towed to nearby service center for evaluation. Motor is seized per service center.

NHTSA ODI 11526956

I have a 2012 kia sportage. Well I found out 2012 kia sportages have a recall on the knock sensor. I found this out because while going 75 mphs on the George bush turnpike in tx, my car all of a sudden shut off and came to a complete stop! If there had been others around me I would have been in a serious car accident. When I finally got my car started again it wouldn't go over 30mph without having major problems and trying to shut down again. I had to nurse my car home that day. I had a panic attack thanks to that incident and am still shaking. After that I took it to have codes checked on it to find the problem. Come to find out the knock sensor is not working properly. We were informed by the mechanic those had been recalled on our model car back in jan 2021. Well we called kia and they said there is no recall for that part. Yet we had just received mail about that part having been recalled on our car and the lawsuit. My child and I could have DIED because the part is faulty and kia says they won't fix it.

NHTSA ODI 11526670

The contact owns a 2012 Kia Sportage. The contact stated while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to an intendent mechanic and the mechanic stated that the engine had no compression and referred the contact to the dealer. The vehicle was towed to the dealer and the dealer stated that the timing belt and the exhaust needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 130,000.

NHTSA ODI 11516905

The contact owns a 2012 Kia Sportage. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning lights were illuminated. The contact's husband arrived on the scene and attempted to jumpstart the vehicle, but the vehicle failed to restart. The vehicle was towed to an independent mechanic, who performed an unknown repair. The contact later replaced the battery; however, the failure recurred. Upon investigation, the contact was made aware that the VIN was included in NHTSA Campaign Number: 20V750000 (Engine). The vehicle was then taken to the dealer, where it was determined that the engine needed to be replaced; however, the dealer declined to perform the recall repair due to the previous owner's failure to keep up with routine maintenance and confirmed that the vehicle was not covered under warranty. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but provided no assistance due to the previous Owner's failure to keep up with routine the maintenance of the vehicle. The failure mileage was approximately 85,000.

NHTSA ODI 11514781

The contact owns a 2012 Kia Sportage. The contact stated while driving 45 MPH, the check engine warning light and several unknown warning lights illuminated, and the vehicle started to stall. The contact depressed the brake pedal, stopped, and parked the vehicle. The contact stated that the vehicle failed to restart. The contact shifted into neutral and pushed the vehicle to the side of the road. The contact stated that the vehicle failed to restart upon attempting to jumpstart vehicle with the assistance of a friend. The vehicle was towed to the Mazda dealer where it was purchased. The dealer diagnosed that the engine, the starter, the battery, and unknown parts needed to be replaced. The Kia dealer and manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 127,000.

NHTSA ODI 11506228

My 2012 Kia Sportage 2.0 gdi $70k miles seized & began smoking as if it was going to catch fire while driving down the interstate on 11/24/2022 and 132 miles away from home. After finally getting towed back home and $400 later, I contacted Kia Corporate who then advised I have it towed to Kia dealership. Moving on, the dealership advised my turbo blew up I contacted Kia Corporate who put in a claim under manufacturer defect…ughh to find out they denied the claim. When Coughlin Kia should have 1st informed me of why my turbo blew up and didn’t. The dealership was very adamant on insisting I pay over $5k to have turbo fixed. My car had seemed to be using/burning oil which then was causing a misfire on cylinder 1 and oil blowing all throughout the engine. Which results from …. Worn or damaged main bearings throw off an excessive amount of oil which flows along the crankshaft and is thrown up into the cylinders. My car does have the lifetime engine replacement warranty and I feel Kia is doing everything possible to avoid replacing the engine. I had picked my vehicle up from Kia Couglin had it towed to a local garage (another tow bill $150) who advised of above issues after replacing turbo another $2k I’ve put into the car and still don’t have a vehicle. I strongly feel this all falls under that lifetime warranty & I’m getting no where with Kia Corporate

NHTSA ODI 11501071

Vehicle has never had any issue. No noises, no misfiring, no warning lights. Drove vehicle home one say and parked it. Next day would not start. Had towed to Kia dealership.. They are stating that they put a starter in and now my timing chain is snapped and my valves are bent. Stating it is not their fault and now I need a new engine. I did have the Knock Sensor Detection System update installed 2 years ago. Now I don't have a vehicle because they are stating that this has nothing to do with NSDS recall and I cant afford to fix. What do I do now?

NHTSA ODI 11500924

It died when we turned it on but we didn’t think it started so we started it again and it was fine. Then 1 hour later we were driving and check engine light came on and it turned off then the car was dying. When I pulled over to let it cool down the car wouldn’t turn back on and when I checked under the hood there was oil all over the engine and the cap was there, it was smoking.

NHTSA ODI 11499012

The day I drove the car off the lot after purchasing (roughly 4 years ago) the low tire pressure sensor came on and I was unable to get it to go off. Mentioned it to the dealership whenever I went back for my first oil change and they told me they were able to “wake it up” whenever they checked the tire pressure. It continues to not accurately read if the tire pressure is low or not. A couple of months ago (summertime) my sunroof would not close. I finally got it to close completely after having to turn the car on and off multiple times and I have not risked trying it again since. The biggest issue I’m having now is about a month ago (November) I went to start my car and not only would the engine not turn over, but all the lights kept flickering as if the alternator was going out. I not only replaced the alternator, but also have to get a brand new battery because it was completely drained and would not jump within a day. Now, a couple days ago, I went to start it again and it did something similar - though after doing some troubleshooting I think it might be a bad starter this time that has now killed my battery. Both of these times my car did not show any type of warning lights. My concern comes from the fact that several recalls for the exact same make/model/year of the vehicle I’m driving have been coming out and one of them includes the engine just “freezing up” or “dies for no reason” including while people are driving at highway speeds. No recall has been posted for my specific VIN number yet, but I’m concerned it’s just a matter of time based on these continued issues I’ve been having.

NHTSA ODI 11498733

The contact owns a 2012 Kia Sportage. The contact stated while driving approximately 70-75 MPH, the vehicle went into LIMP Mode and stalled. The contact was able to coast the vehicle off the road where she noticed a fuel odor. The check engine warning light was illuminated. The vehicle was towed to her residence and then towed to the dealer where it was diagnosed that there was excessive wear on the bearings and seals caused by the engine consuming oil. The failure produced diagnostic trouble code: P0301 (Cylinder #1 Misfire). The manufacturer was notified of the failure and the contact was provided a case manager and informed that the failure was not related to a recall. The failure mileage was approximately 70,000.

NHTSA ODI 11497004

The contact owns a 2012 Kia Sportage. The contact stated that upon starting the vehicle, he heard an abnormal tapping sound. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle emitted an abnormal screeching sound. The contact veered to the side of the road. There was no warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as he had failed to complete the Knock Sensor Detection System (KSDS) software update under NHTSA Campaign number 20V750000 (Engine). However, the contact stated that he was unaware that the VIN was included in the recall. The failure mileage was approximately 123,000

NHTSA ODI 11489174

- Engine issue, there is an problem with engine - kia bulletin TSB PI1803Y/zrev6. - I was in dangerous situation. I was on highway and my car automatically slow down. I was driving alone. it was very stressful situation and it was Saturday night. I was not able to find any safe place to stop by. It was very risky as people was driving behind me and there was not the shoulder of the highway where I can stopped. - I went to Kia dealership and they confirmed this issue. - It was inspected - Engine light just turn on 2 minutes before the car slowed down by itself to 20 MPH.

NHTSA ODI 11488660

Loss of power while traveling uphill on I25 at high speed (75 mph). Speed slowed to less than 30 mph while other vehicles passed at high speeds. Once on side of road, car would not start. Engine and battery lights remained on, but were not on prior to this event. Vehicle was towed to mechanic shop for evaluation, diagnosed with seized engine and due to high repair cost, is a total loss.

NHTSA ODI 11486217

I own a 2012 Kia Sportage. The engine locked up due to a defect which Kia corporate is aware of and has admitted to. I took my vehicle to a local Kia dealership where they performed an inspection to see if my vehicle qualifies for the engine replacement. They denied my replacement due to the fact that I did not have a sensor update performed before the engine died (this sensor does not prevent the defective engine from locking up, this is a software update, not a mechanical issue). I bought my vehicle pre-owned, I have never received any notification, recall or information from Kia about my vehicle. Kia is claiming they sent me a letter informing me of this software update, they did not. I was not aware of any of the issues until my car died on the side of the road and I had it towed to a mechanic who referred me to the local Kia dealership because of the nationwide problems with my model vehicle as well as other Kia’s. When my claim was denied I contacted corporate, they were very rude and disrespectful. The supervisor would not let me speak and talked over me. Kia has admitted that these engines are defective and are robbing people of their hard earned money based on a notification that was never received. When I asked for a copy of that notification I was told they would send generic letter, nothing with my VIN, name, address or information pertaining to my vehicle. Any other documentation is “corporate confidential” and I would have to file a lawsuit… to receive a copy of what they claim they have sent?!? How is this company getting away with creating a hardship for thousands of Americans? This has effected my job, my finances, my income, and most importantly my family. And it’s all based on a letter I never received from a company that cannot provide said letter. A corporation that effects so many lives in such a negative manner should not be allowed to operate without doing what is right by the consumer.

NHTSA ODI 11479516

Engine failure while car was in motion. No warning lights prior to failure. Car had maintenance check the month prior. Dealership and Kia refuse to address correction

NHTSA ODI 11477028

I was driving down the road at 55 mph and my vehicle lost all power and died. So sitting on the side of the road I tried to start the vehicle again. It started but died again. So I waited a few minutes and tried again. It started so I put my flashers on and drove at a low speed until I got the vehicle home. I heard a loud knocking as I was driving it. So the next day I called the Kia dealership to make an appointment for the recall on it and they told me they only do recall on certain days. So I had to wait for 3 wks before I could bring it to them. On the day of the service I was driving it to them and the knocking of the engine started to get loud and then the engine started to make this grinding sound and it died on me. So I sat in a turning lane for a bit and tried to start it up again but then the grinding got louder and I heard something explode and smoke came out from under the hood of the car. I had to call the dealership and let them know I was broken down and I had to call a tow truck this being the weekend after the 4th of July I sat for a tow truck from 7:40 am to 10:40 am and the temp outside at that time was around 100 degrees. I get the vehicle to the dealers and they call me the next day telling me they can't do the recall and it would cost me 12,000 for a new engine because they say the warranty has gone out on the vehicle and I waited too long to have the recall done. I bought this vehicle from Carvana and before I actually purchased the vehicle I took it to the dealership for them to look at it and make sure it was ok. At that time I had brought up the recall that Carvana told me about and I told them that at the dealers and they told me they didn't have the time to take care of that recall so life went on and I had forgotten it until that day when the vehicle had broken down. I only had the car for a year and only had put 1,500 miles on it when all of this happened. So I own 12,000 on this car and can't drive or do anything now.

NHTSA ODI 11476693

The contact owns a 2012 Kia Sportage. The contact stated that while his daughter was driving 60-65 MPH, the engine made abnormal knocking sounds, and the vehicle stalled. There was no warning light illuminated. The contact’s daughter was able to restart the vehicle and veer to the side of the road. The vehicle was towed to the local dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced; however, the dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V101000 (Engine). The manufacturer was notified of the failure and confirmed the dealer information. The dealer informed the contact that he had to pay out-of-pocket for the engine replacement. The vehicle was not repaired. The failure mileage was approximately 200,000.

NHTSA ODI 11476341