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What 916 owners told NHTSA about the 2012 Kia Optima Phev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (916)Crash / fire / injury (106)Engine (397)Steering (187)Electrical system (122)Brakes (87)Fuel system (54)Transmission & drivetrain (54)Airbags (48)Speed control (40)Body & structure (39)Lights (31)

54 of 916 complaints match · Transmission & drivetrain · clear filters · page 3 of 3

Dec 10, 2012Transmission & drivetrain

AFTER WARMING UP ENGINE I DROVE ONTO THE ROAD AND ONTO A FREEWAY ENTRANCE RAM A QUARTER MILE FROM MY HOME. WHILE ENTERING THE FREEWAY, THE CAR "LOST POWER", IE NO THROTTLE RESPONSE, CAR WOULD NOT GO FASTER THAN 60 MPH. RPM WAS PEAKING OVER 3,000 RPM (HIGHER THAN NORMAL). I PUT THE AUTO/MANUAL FLOOR-SHIFT INTO MANUAL AND THE DASH SHOWED 4TH GEAR. I SHIFTED BACK AND FORTH BETWEEN AUTO AND MANUAL WITH THE SAME RESULTS SEVERAL TIMES, 4TH GEAR, OVER 3,000 RPM, LOSS OF POWER (NO THROTTLE RESPONSE), MAX SPEED 60 MPH. I NEARLY GOT REAR ENDED, CARS WERE DODGING ME. I WAS ABOUT TO PULL OFF THE ROAD AND EVERYTHING RETURNED TO NORMAL. I READ A SIMILAR REPORT A FEW MONTHS AGO FROM ANOTHER "NEW" OWNER OF AN OPTIMA AND THE DEALERSHIP "COULDN'T FIND" ANYTHING WRONG. I NOW HAVE READ LOTS OF WARRANTY-DENIED HORROR STORIES WITH KIA. THIS SEEMS LIKE A TRANSMISSION PROBLEM. I IMAGINE IT COULD BE A "COMPUTER PROBLEM" AS THERE ARE LOTS OF COMPUTERS IN THESE NEW CARS. I CAN'T FIND ANY TSB'S LISTED FOR TRANSMISSION RELATED PROBLEMS, BUT AM WONDERING HOW MANY OTHERS HAVE THIS "ELUSIVE" CONDITION? *TR

NHTSA ODI 10487840

Oct 22, 2012Transmission & drivetrain

WHILE DRIVING APPROXIMATELY 25MPH I HEARD A LOUD 'BANG'. SHORTLY THEREAFTER, MY OPTIMA WOULD PERIODICALLY SHIFT GEARS VERY ROUGHLY ON DOWNSHIFTS. THERE WAS ALSO A 'CLANKING' NOISE PRESENT ON THE ROUGH DOWNSHIFTS OR WHEN THE OPTIMA WAS SHIFTED INTO REVERSE. UPSHIFTS WHILE ACCELERATING SEEMED TO FUNCTION NORMALLY. I IMMEDIATELY BROUGHT THE CAR TO THE DEALERSHIP WHERE IT WAS PURCHASED. THE DEALERSHIP DETERMINED A BOLT HAD SNAPPED ON THE TRANSMISSION MOUNT CAUSING THE TRANSMISSION TO KNOCK INTO THE ENGINE WHEN IT SHIFTED. IT WAS THE BELIEF OF THE DEALERSHIP THAT THE BOLT HAD BEEN UNDER TORQUED WHEN IT WAS ASSEMBLED IN THE FACTORY. THE SUBFRAME AND A DENTED PIECE OF THE EXHAUST HAD TO BE REPLACED. THIS SEEMS VERY DANGEROUS TO ME, ESPECIALLY HAD IT OCCURRED ON AN EXPRESSWAY AT A HIGH RATE OF SPEED. *TR

NHTSA ODI 10481453

Sep 24, 2012Transmission & drivetrain

TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED THE RPMS REVVED ABNORMALLY HIGH BUT THE VEHICLE FAILED TO ACCELERATE PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 10,500.

NHTSA ODI 10476817

Aug 8, 2012Transmission & drivetrainElectrical systemSpeed controlEngine

WAS SITTING AT LIGHT AND WENT TO TAKE OFF CAR FELT LIKE IT DIDN'T WANT TO SHIFT INTO GEAR AND HAD A LOUD ROUGH GRINDING NOISE, ALL LIGHTS ON THE DASHBOARD CAME ONE. BRAKE LIGHT, CHECK ENGINE LIGHT, COOLANT, ETC AND NONE OF THE GAUGES WERE WORKING. I STOPPED AT THE STORE AND WENT TO LEAVE THE CAR WOULD START UP BUT WOULDN'T GO INTO GEAR, IT WAS STUCK IN PARK. I HAD TO GET IT TOWED TO THE DEALERSHIP TO HAVE IT LOOKED AT. I HAD JUST HAD THIS SAME PROBLEM 1 WEEK AGO WHERE ALL THE LIGHTS WERE ON AND THE GAUGES WEREN'T WORKING AND THE DEALERSHIP HAD SUPPOSEDLY REPLACED THE FUSE PANEL BOX BUT THAT APPARENTLY DIDN'T FIX THE PROBLEM. I THINK THAT IT'S A COMPUTER OR ENGINE ISSUE. *TR

NHTSA ODI 10469678

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Working with the data? Download all 916 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Kia Optima Phev verdict →