What 916 owners told NHTSA about the 2012 Kia Optima Phev

Car simply started for me after work this past Thursday @4 pm I dove down the street and for about 5 mins and had to turn around due to me leaving something at work. When I arrived back at work I parked and cut my car off as I normally do and when I returned to start it back up it never did. I have previously been having to add 5 quarts of oil frequently at least once or twice a month for the past 7 months since last year. Was told my car had an oil consumption problem by a previous mechanical shop last year. Noticed that these cars have recalls on them and that my car and year do fit the requirements. I do owned my car with the Title in hand. It’s NOT a salvaged title. I have a service appointment on the 24th of June next Tuesday at Kia of Gastonia located in Gastonia, NC. I have to get my car towed to this establishment on Monday or the morning of my appointment. I’m asking that this situation can be properly investigated and properly and honestly handled under KIA policy. My name is [XXX] my # is [XXX] thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11668342

I was driving home at night around 8pm. I was merging into the slow lane and my car completely lost power. A semi truck was right behind me. Luckily I was able to get over to the emergency lane safely. My car had no acceleration at all or any control of the steering. Prior to this incident there was no problem or warnings of any lights on dash or car having problems. It’s a daily driver for me to work. It’s never gave me any problems prior to this. I’ve had the routine maintenance done on along with the recommended mileage maintenance done. It’s been over a month now and my car still won’t start I haven’t had time to get it towed to a dealer ship or repair shop because I work 17 hour days. Everything I’ve researched about my make and model is starting to indicate that the engine seized up. I really hope that’s now the case because my car will be paid off in 3months. It has 165k miles on it I need help on weather the engine is part of a recall.

NHTSA ODI 11655964

The contact owns a 2012 Kia Optima. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the fuel pump module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 162,000.

NHTSA ODI 11648154

The contact owns a 2012 Kia Optima. The contact stated while driving at various speeds, the vehicle went into LIMP Mode and failed to exceed 61 MPH. The RPM failed to exceed 2,000 RPM. Additionally, the contact stated that the vehicle failed to exceed 45 MPH while driving uphill, and the vehicle failed to exceed 55 MPH while driving downhill. The contact scanned the vehicle with a vehicle scanner and retrieved codes indicating an oil control valve failure. The contact replaced the oil control valve; however, the failure recurred. The vehicle was taken to the dealer where the fuel rail system, the fuel tube clamps, and the bolts were replaced under NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine); however, the failure persisted. The vehicle was taken back to the dealer several times. The dealer replaced the battery, the engine oil, and other unknown parts; however, the failure recurred. Additionally, the contact stated that the vehicle was experiencing excessive fuel consumption. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 157,000.

NHTSA ODI 11615918

The contact owns a 2012 Kia Optima. The contact stated while driving at approximately 55 MPH, the vehicle hesitated. The vehicle lost motive power and was slow to accelerate. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the high-pressure fuel pump was failing. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine). The approximate failure mileage was 88,800.

NHTSA ODI 11567320

The contact owns a 2012 Kia Optima. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated that she was able to restart the vehicle and proceeded to her destination. The vehicle was taken to the dealer. The vehicle was diagnosed, and the contact was informed that there was contamination in the fuel system. The contact was informed that the fuel system needed to be replaced. The vehicle was not repaired. The contact stated that the fuel system had been replaced less than three years ago. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

NHTSA ODI 11545378

Car was involved in the class action suite for the motor replacement and had the motor replaced at 156,763 miles on the car. Since the replacement the high pressure fuel pump has had to be replaced twice and is not needing replacement again with only 218,000 miles (62000 miles since replacement). There where no previous issues with the HPFP before motor replacement and KIA will not do anything about the HPFP continuous failure. This appears to be a very common issue with the KIA products and yet no recall has been issued. This is ultimately a safety issue as the vehicle can cut off while in motion causing a risk for collision but has not been addressed by anyone other than a Repair bulleting put out by KIA in 2013 to all their dealerships for this issue so KIA is aware of the issues with the failures. This needs to be addressed before someone is injured or killed due to this re-occurring malfunction part.

NHTSA ODI 11518269

.I recently have actually found out about the recall concerning my engine. Manufacture SC148. NHTSA recall 17V224m I called a dealership. When I asked them about the recalls this one was not mentioned. I wanted to ensure I was reading that properly. Can you explain what that means as far as the engine

NHTSA ODI 11516568

Engine light keeps flashing and car stalls and will not go over 45 mph. One incident happened on a busy highway as merged on and was almost hit by a tractor trailer from behind.

NHTSA ODI 11477311

There is a leak around the fuel tank with a significant fuel smell coming inside the cabin. amount

NHTSA ODI 11477029

My vehicle has been smelling like fuel inside of the vehicle and cannot take it to a kia dealership due to them being backed up. There are no visible leaks inside or outside of the vehicle but it is unsafe to inhale fuel and every time i fill it up, the smell gets stronger.

NHTSA ODI 11474958

Engine replaced under the recall campaign after failure and have had issues since with the car wanting to start. Turns over several times before finally getting it to start. Fuel pump and fuel line replaced out of pocket as well as a sensor out of pocket and still having the same issues intermittently then today while driving approximately 35 to 40 MPH the car just shuts off in the middle of the highway in morning traffic and almost caused an accident, without warning. Still took several times to crank before car finally restarted and made it maybe 4 miles before shutting off again while driving without warning and then smelled as if something was burning. Car has had scheduled maintenance as advised by KIA for warranty on motor but if something is not done about all of these same complaints then someone is going to get killed. Very unsafe!

NHTSA ODI 11461161

While driving at the speed limit on July 9th 2021 my kia optima started smoking within a minute of us pulling over the front of the car was on fire

NHTSA ODI 11424258

MY VIN IS [XXX] ITS A 2012 KIA OPITMA HYBRID 2.4L AND I SEE IT HAS THESE RECALLS ON IT NEEED TO KNOW WHAT I CAN DO ABOUT IT MY NUMBER IS [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11423326

Car started idling and running rough out of no where. When I put the computer diagnostic on it it tells me there's problems with the fuel rail pressure sensor. Also the car won't go into drive or reverse but nothing is wrong with the transmission?

NHTSA ODI 11419045

TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE SOON AFTER REFUELING. THE CONTACT TOOK THE VEHICLE TO ORR KIA OF SHREVEPORT (1111 E. BERT KOUNS INDUSTRIAL LOOP, SHREVEPORT, LA 71115) WHERE SHE WAS PROVIDED A DIAGNOSTIC FEE WHICH SHE DECLINED. THE CONTACT THEN CALLED ORR KIA OF BOSSIER CITY (3601 BENTON RD, BOSSIER CITY, LA 71111) WHERE SHE WAS ALSO GIVEN ANOTHER DIAGNOSTIC FEE WHICH SHE ALSO DECLINED. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11387930

I WAS DRIVING 75MPH, I WAS COMING UP OVER A HILL, AND THE VEHICLE CUT OUT, THERE WAS A LOUD NOISE THAT CAME FROM THE ENGINE, AND I WAS TOLD TO PULL OVER, THE LIGHT WAS FLASHING HYBRID BATTERY LOW, PLEASE CHECK AND ADVISE. I TRIED TO START THE CAR BUT IT WOULDN'T COME ON. WARNING LIGHT ON DASH STATED TO NOT START THE VEHICLE. THE MILEAGE ON THE VEHICLE IS ONLY AROUND 110,000.

NHTSA ODI 11362719

KIA REPLACED MY ENGINE AFTER IT FAILED WHILE DRIVING. NOW IT HESITATES AND SOMETIMES JERKS LIKE IT'S ABOUT TO RUN OUT OF GAS. THE SKID LIGHT COMES ON EVEN WHEN IT'S DRY. THE BREAK LIGHT POPS ON EVEN WHEN THE VEHICLE ISN'T IN USE. THERE IS A RECALL FOR FUEL PIPE DAMAGE AFTER ENGINE REPLACEMENT BUT THEY WON'T ACKNOWLEDGE IT OR EVEN INSPECT MY VEHICLE KNOW IT CAN CAUSE A FIRE

NHTSA ODI 11361900

I WOULD SMELL FUEL WHILE I WAS DRIVING SO EVENTUALLY I LOOKED UNDER THE HOOD AND FOUND THAT. THE LOW PRESSURE FUEL LINE CRACKED AND WAS PULLING OFF THE QUICK CONNECTOR. THE PLASTIC QUICK CONNECTOR BECAME BRITTLE BECAUSE FUEL WAS SPILLING ON IT CONSTANTLY AND EVENTUALLY BROKE. THERE WAS A RECALL RECENTLY DONE ON THE SAME KIA MODEL AS MINE BUT THE 2013 & 2014 MODELS. THE SAME ISSUES IS AFFECTING THE 2012 KIA OPTIMAS AND THIS YEAR SHOULD ALSO BE INCLUDED IN THE SAME RECALL. I WENT TO THE DEALERSHIP TO SEE IF THERE WAS A RECALL ON THAT FUEL LINE AND IF NOT WHAT IT WOULD COST TO REPAIR. I WAS QUOTED $600, I THOUGHT THAT WAS VERY HUGE TO REPLACE A FITTING AND MAYBE SOME HOSE SO I TRIED TO GO AS LONG AS I COULD BUT EVENTUAL THE QUICK CONNECT BROKE AND THE RISK OF FIRE WAS TO GREAT TO CHANCE DRIVING IT. SO MY VEHICLE HAS BEEN SITTING FOR 6 MONTHS AND OF COURSE I NEED A NEW BATTERY AND POSSIBLY OTHER THINGS TO GET IT RUNNING AGAIN.

NHTSA ODI 11360602

MY 2012 OPTIMA WAS TAKEN TO IMPERIO KIA IN DANA POINT FOR A MANDATED ENGINE INSPECTION. AFTER THE INSPECTION, I NOTICED THE ADVISER ACTING STRANGELY. MY CAR ENGINE STARTED TO HESITATE, AND BEGAN TO SMELL RUBBER BURNING. THE DEALERSHIP DID NOT EVER ANSWER THE PHONE, AND WITH 4 WEEKS THEY CLOSED DOWN. MY CAR WAS INSPECTED AT KIA OF IRVINE, WHO DETERMINED THE ENGINE WAS DAMAGED BEYOND REPAIR, IT HAD METAL PIECES AND RUBBER PIECES IN IT, THE HOSES WERE DISCONNECTED AND THERE WAS RUBBER MELTED ONTO THE EXHAUST MANIFOLD. THERE WERE MISSING CLAMPS AND NUMEROUS OTHER PROBEMS. KIA REPLACED MY ENGINE AND TURBO WITH REBUILT PARTS, AFTER A WAIT THAT LASTED 4 MORE WEEKS. KIA PROVIDED ME A 5 YEAR EXTENDED WARRANTY ON ALL THE COMPONENTS THAT WERE REPLACED AND DAMAGED IN THIS CASE #12538291. IN 2019, ANOTHER MANDATED INSPECTION OCCURRED FOR THE FUEL PUMP SYSTEM AND FUEL PIPE IN THE VEHICLES THAT PREVIOUSLY REQUIRED A REPLACEMENT ENGINE, BECAUSE THERE WAS A DANGER OF FIRE. ON JULY 28, 2020, THE OPTIMA STARTED TO LOSE ITS POWER, AND CHOKED AND HESITATED UPON STARTUP WHILE I WAS IN TRAFFIC. IT WAS VERY DANGEROUS. I REOPENED THE ENGINE CLAIM AND TOOK THE OPTIMA INTO THE IRVINE DEALERSHIP. THEY CLAIN THERE IS NO EXTENDED WARRANTY, THAT IT DOES NOT EXIST! THEY ACCEPT NO RESPONSIBILITY FOR THE INSPECTION OR LACK THERE-OF FOR THE FUEL PIPE, AND CLAIM THAT THE WARRANTY AND RECALL DO NOT COVER THE FUEL PUMP. AGENTS ARE WORKING FROM HOME DUE TO COVID-19, AND THERE IS NO CUSTOMER SERVICE TO SPEAK OF. THE QUOTE FROM THE DEALERSHIP IS EXTREMELY HIGH AND THEY WANT TO CHARGE ME A HIGH DIAGNOSTIC FEE AS WELL. I HAVE BEEN THROUGH ENOUGH TRAUMA BECAUSE OF KIA, AND I WANT THEM TO BE HELD ACCOUNTABLE. THEIR WARRANTY RECORDS ARE A DISGRACE.

NHTSA ODI 11342149

FOR SEVERAL DAYS NOTICED A FAINT FUEL SMELL AFTER SHUTTING ENGINE OFF. ALSO NOTICED AFTER STARTING ENGINE. WHILE ENGINE WAS RUNNING I TOOK ENGINE COVER OFF AND FUEL WAS SPRAYING OUT OF THE TOP B-NUT FITTING ON THE HIGH PRESSURE FUEL LINE. FUEL LINE IS ON THE UPPER PART OF ENGINE. THIS IS THE SAME FUEL LINE IN RECALL SC172. ENGINE WAS REPLACED IN 11/2019 UNDER RECALL.*DT

NHTSA ODI 11338993

TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATE THAT WHILE DRIVING AT 30 MPH THE VEHICLE STALLED, WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO SAFFORD KIA OF FREDERICKSBURG (5204 JEFFERSON DAVIS HIGHWAY, FREDERICKSBURG, VA 22408, (540)-891-7400. THE TECHNICIAN PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE CODE AT THE HIGH-PRESSURE FUEL PIPE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED AT THE SAME DEALER UNDER NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). AS PART OF THE RECALL REPAIR THE HIGH-PRESSURE FUEL PIPE WAS INSPECTED BUT WAS NOT REPLACED BECAUSE THE TECHNICIAN FOUND NO FAILURE WITH THE PART. THE VEHICLE WAS REPAIRED AND THE HIGH-PRESSURE FUEL PIPE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,227. *LN*JB

NHTSA ODI 11327309

TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, AN ABNORMAL RATTLING NOISE WAS HEARD COMING FROM THE ENGINE AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER TO INSPECT THE VEHICLE HOWEVER, THE CAUSE FOR THE RATTLING WAS NOT DETECTED. AS THE CONTACT RESUMED DRIVING, THE RATTLING NOISE BECAME LOUDER AND THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V100000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 230,000. INVALID VIN.

NHTSA ODI 11323664

THERE'S A RECALL ON LOW PRESSURE FUEL HOSE DEFECT FOR 2013 AND 2014 KIA OPTIMA (KIA RECALL #SC187) BUT MY 2012 ALSO HAS SIMILAR FUEL SMELL. I TOOK MY CAR IN TO KIA OF IRVINE (CA) FOR DIAGNOSIS ON MARCH 7, 2020 AND WAS TOLD HIGH PRESSURE FUEL LINE CONNECTOR TO FUEL PUMP IS MISSING A SMALL TAB AND MAY NEED REPLACEMENT. I WAS ALSO TOLD THAT SINCE I RECENTLY REPLACED THE VALVE COVER GASKET MYSELF WHICH WOULD INVOLVE DISCONNECTING AND RECONNECTING THE FUEL LINE TO THE FUEL PUMP, THEY'RE NOT RESPONSIBLE FOR THE LINE MISSING TAB. BUT THE ISSUE IS THERE WAS NO FUEL SMELL AFTER I REPLACED THE GASKET. THE SMELL WAS RIGHT AFTER THEY REPLACED THE TURBO WHICH ALSO INVOLVED DISCONNECTING AND RECONNECTING THE FUEL LINE TO FUEL PUMP. INTERESTINGLY, THERE'S ANOTHER SIMILAR RECALL (KIA RECALL #SC172) WHERE IT INVLOVE KIA'S SERVICE TECHNICIAN DAMAGING THE SAME FUEL LINE AFTER ENGINE REPLACEMENT WORK ON NUMEROUS VEHICLES. THE FACT THAT KIA HAS HAD RECALLS DUE TO FUEL ODOR ON SAME MAKE/ MODEL, AND THE FUEL SMELL WAS AFTER THEY SERVICED MY VEHICLE, THEY SHOULD BE RESPONSIBLE FOR VEHICLES FUEL LINE ISSUE. FURTHERMORE KIA SHOULD TAKE THIS ISSUE SERIOUSLY AS THE CAR COULD POTENTIALLY SPARK FIRE. PLEASE HELP!

NHTSA ODI 11317419

ON 9/3/2019 I TOOK MY 2012 KIA OPTIMA TO GOSSETT KIA SOUTH TO GET IT REPAIRED. IT DIDNT GET FIXED BEFORE I LEFT THE LOT MY CAR WAS SMOKING AND LEAKING ANTIFREEZE. I WAS STRANDED FOR 4 DAYS AFTER THAT DAY. I WENT TO THE NEAREST PART STORE AND PURCHASED A BOTTOM RADIATOR HOSE AND ANTIFREEZE. I HAD A MOBILE MECHANIC TO PUT THE HOSE ON. THERE AFTER I WAS STRANDED AGAIN THE CAR WOULDN'T START. I HAD IT TOWED TO FIRESTONE 10/4/2019. MY CAR STAYED THE LOT FOR A MONTH AND IT WAS THEN TOWED TO GOSSETT KIA NORTH FROM THERE IT HAS BEEN REPOSSESSED. I MADE PAYMENT ARRANGEMENTS TO GET THE CAR BACK I AM DETERMINED TO GET MY CAR REPAIRED. I USE THE CAR TO MAKE IT TO APPOINTMENTS. I AM DISABLED AND THIS DOESNT SEEM FAIR AT ALL IM PAYING NOTES ON A NONWORKING CAR. I HOPE TO HEAR FROM YOU SOON WITH FURTHER ADVICE

NHTSA ODI 11280143