What 916 owners told NHTSA about the 2012 Kia Optima Phev

TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE WOULD SURGE AND THEN SLOW DOWN. THE FAILURE RECURRED NUMEROUS TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN UNKNOWN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

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TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED STALLING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO THE LANGDALE KIA DEALER, BUT THEY REFUSED TO PERFORM THE REPAIR BECAUSE IT WOULD COST $50. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000.

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I WAS DRIVING DOWN THE ROAD WHEN MY CAR STALLED OUT WITHOUT WARNING AND WOULD NOT START AGAIN HAD TO HAVE MY CAR TOWED TO SHOP WHERE THEY SAID MY ENGINE HAS ENTERNAL ENGINE PROBLEMS. MY CAR NEVER SHOWED ANY SIGNS OF NEEDING AN OIL CHANGE I RECENTLY CHANGED IT. I STRONGLY BELIEVE THIS FALLS UNDER THE RECALL . THIS WAS A VERY SCARY SITUATION AS IT WAS ME AND MY INFANT DAUGHTER IN THE CAR WE ALMOST GOT HIT FROM BEHIND AND HAD TO WAIT ON THE SIDE OF THE ROAD FOR 1 HOUR FOR A TOW TRUCK IN 100 DEGREE WEATHER NOT A PROUD KIA OWNER.

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TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). AFTER THE REPAIR, THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR ILLUMINATED WHILE DRIVING AT HIGHWAY SPEEDS. THE CONTACT TOOK THE VEHICLE TO THE ALLENTOWN KIA DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LARGE EVAP LEAK. THE VEHICLE WAS REPAIRED, BUT THE ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CAP WAS NOT ENGAGING CORRECTLY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND STATED THAT NO REPAIR WAS NEEDED AT THE TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 12422016. THE MANUFACTURER INFORMED THE CONTACT TO CALL THE DEALER AND ROADSIDE ASSISTANCE IN THE EVENT OF A FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,637.

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MY CAR HAS BEEN AT THE KIA DEALERSHIP HERE IN KEY WEST, FL DUE TO THE ENGINE SEIZING JUST LIKE THE RECALL STATES. IT HAS BEEN THERE FOR 2 WEEKS AND STILL NO WORD FROM KIA IF THEY ARE GONNA FIX IT. I HAVE BEEN WITHOUT A CAR FOR THAT PERIOD AND AM BEING TOLD THERE IS NO TIMETABLE ON THIS AS WELL. SO AFTER TWO WEEKS I DON'T EVEN KNOW IF IT WILL BE FIXED OR ANYTHING. THE VEHICLE SEIZED UP WHILE DRIVING IT, WAS LUCKY ENOUGH TO PULL TO A SIDE PARKING LOT.

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TL* THE CONTACT OWNED A 2012 KIA OPTIMA. WHILE DRIVING 45 MPH OFF OF THE INTERSTATE, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER INTO A PARKING LOT. THE VEHICLE WAS NOT ABLE TO RESTART. THE CONTACT LEFT THE VEHICLE OVERNIGHT AND HAD IT TOWED TO MIDAS (6500 SE 14TH ST, DES MOINES IOWA, 50320) THE FOLLOWING DAY WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. DUE TO THE $7,000 REPAIR COST, THE CONTACT DECIDED TO SELL THE VEHICLE DUE TO THE VALUE OF THE VEHICLE PER THE MILEAGE AND CONDITION. THE MANUFACTURER WAS CONTACTED IN JULY OF 2017 AFTER FINDING OUT A MONTH EARLIER THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE), AFTER THE VEHICLE HAD ALREADY BEEN SOLD. THE FAILURE MILEAGE WAS 124,890. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE VEHICLE STALLED AND ALL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO RENALDO KIA AT 4425 E DIXON BLVD, SHELBY, NC 28152, PHONE NUMBER: 704-406-8100, WHERE IT DIAGNOSED WITH A THROWN CONNECTING ROD IN THE ENGINE AND THE ENGINE NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED BUT THE CONTACT STATED THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE ENGINE WAS REPLACED ON THREE OCCASION WITHIN A YEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PREVIOUSLY REPLACED THE ENGINE AT NO COST TO THE CONTACT. THE CONTACT STATED THAT THE VEHICLE WAS BACK AT THE DEALER AWAITING REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 86,155.

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ENGINE STARTED MAKING LOUD CLICKING NOISE LOST POWER WHILE DRIVING HOME ON BUSY HIGHWAY TOOK CAR TO NEAREST AUTO SHOP OWNER STATES SOUNDS LIKE INTERNAL ENGINE PROBLEM ADVISED TO HAVE CAR TOWED TO KIA DEALERSHIP HAD CAR TOWED ON 04/22/2017 TO DEALERSHIP. HAVE NOT RECEIVED ANY NOTICE OF A RECALL .CAR HAS BEEN SITTING AT DEALERSHIP FOR OVER A MONTH THEY CALLED AND STATED THAT CAR HAD INTERNAL ENGINE PROBLEMS BUT STILL HAVE NOT STARTED ON REPAIRING THE CAR HAS BEEN AT DEALERSHIP FOR OVER A MONTH.

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I HAD PULLED OUT ON A BUSY HIGHWAY DURING HIGH VOLUME TRAFFIC. APPROXIMATELY 1/2 BLOCK DOWN HIGHWAY, MY OPTIMA STARTED TO MAKE A "SPUTTERING" NOISE. THEN THE ENGINE DIED WHILE I WAS DRIVING. I DIDN'T HAVE TIME TO GET TO SIDE OF ROAD. I ENDED UP STALLING GOING APPROXIMATELY 40 MPH WHILE THE VEHICLES BEHIND ME SLAMMED ON THEIR BRAKES TO AVOID HITTING ME.

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MY KIA OPTIMA HAS 50,000MILES . I WAS DRIVING 70MPN ON THE HIGHWAY, KIA ENGINE STARTED TO KNOCK VERY QUIETLY AND SHUT DOWN . LOST MY POWER STEERING . LUCKY CARS DIDN'T CRASH INTO ME CAUSE I HAD LITTLE BABY IN THE CAR. DROVE TO THE SIDE OF HIGHWAY.CAR WAS TOWED TO MY HOUSE. MECHANIC CAME OVER TO MY HOUSE AND TOLD ME MY ENGINE IS TOASTED. SITTING IN THE GARAGE FOR COUPLE MONTHS CAUSE IT NEEDS NEW ENGINE. CANT AFFORD NEW ENGINE.

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TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS AWARE OF THE FAILURE AND STATED THAT A RECALL WOULD BE ISSUED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE). THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

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TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING 50 MPH, THE ENGINE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.

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ENGINE FAILED IN MAY OF 2016 (ENGINE ROD FAILURE AND KNOCKING). KIA VOIDED OUR POWER TRAIN WARRANTY AND SAID WE WOULD HAVE TO PAY $6000 FOR REPLACEMENT. THE VEHICLE SAT FOR CLOSE TO A YEAR UNTIL THE RECALL NOTICE WAS LEAKED. DUE TO THE VEHICLE SITTING IN OUR DRIVEWAY KIA SAID WE WOULD HAVE TO PAY FOR ALL ISSUES FOUND OUTSIDE OF THE ENGINE. WE PAID $1497 FOR THOSE REPAIRS AND DROVE THE VEHICLE FOR ONE DAY. THAT SAME DAY WE GOT A CHECK ENGINE LIGHT AND "KIA OF ORANGE PARK" SAID THE TRANSMISSION SENSOR IS BAD AND WE HAVE TO PAY ANOTHER $400 FOR REPLACEMENT. THE ENGINE WAS REPLACED WITH NO CHARGE BUT KIA IS STATING THAT OUR VEHICLE DID NOT QUALIFY FOR THE RECALL. WE MADE PAYMENTS ON A VEHICLE FOR CLOSE TO A YEAR AND STILL ARE A SINGLE CAR FAMILY. WE ARE LOOKING TO RECOVER THE FUNDS SPENT ON THIS VEHICLE.

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CAR JUST STOPEVEN THED WHILE DRIVING DOWN STREET IN TOWN. ENGINE LIGHT CAME ON AS CAR DIED, NO PRIOR WARNING. CAR HAD BEEN SERVICED REGULARLY WITH NO PROBLEMS DETECTED. KIA TECHNICIAN AT DEALERSHIP STATED THAT ENGINE HAD SEIZED. BLAMED ENGINE PROBLEM ON IMPROPER MAINTENANCE EVEN THOUGH I HAD PROOF OF REGULAR ON SCHEDULE MAINTENANCE. KIA REFUSED TO HONOR WARRANTY. WHEN I LOOKED UP PROBLEM ON COMPUTER FOUND THAT THERE HAD BEEN SEVERAL COMPLAINTS OF THIS SAME PROBLEM AND WAS ATTRIBUTED TO FAULTY ENGINE DESIGN CAUSING METAL SHAVINGS FROM BEARINGS THAT CLOOGED OIL PORTSCREATING SLUDGE AND EVENTUALLY ENGINE FAILURE. KIA REPRESENTITIVES STATED THAT THEY KNEW NOTHING OF THIS PROBLEM AND AGAIN DENIED TO HONOR WARRANTY IN NEGOTIATIONS.

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I WAS DRIVING DOWN THE HIGHWAY AND MY ENGINE STARTED MAKING A CLICKING/KNOCKING SOUND AND LOST ALL POWER. IT COMPLETELY STOPPED WORKING. AFTER I HAD IT TOWED, THE MECHANIC TOLD ME IT SOUNDED LIKE THERE WAS BEARING THAT HAD WORN OFF IN THE BOTTOM OF MY ENGINE.

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I WAS DRIVING MY 3 YR OLD KIA OPTIMA AT 55 MPH ON A TWO WAY ROAD WITH NO SHOULDER AND THE ENGINE SUDDENLY AND VIOLENTLY STARTED KNOCKING AND SHAKING. I LOST ALL POWER TO THE CAR AND WAS NEARLY HIT FROM BEHIND AS I SLOWLY TRIED TO COME TO STOP ON THE SIDE OF THE ROAD WITH NO POWER. IT WAS SCARY AS HECK AND I AM GLAD TO BE ALIVE. MY CAR HAS BEEN SITTING AT THE DEALERSHIP FOR 5 MONTHS AS I TRY TO SAVE ENOUGH MONEY TO HAVE A NEW ENGINE INSTALLED. I STILL OWE $8,000.00 FOR THIS CAR AND THE KIA DEALERSHIP WANTS $8000.00 TO PUT A USED ENGINE IN IT.

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MY VEHICLE WAS IN MOTION, WHEN IT ALL OF A SUDDEN STOPPED AND THE GAUGES BEGAN TO ACT UP. I THEN CHECKED UNDER THE HOOD AS SMOKE WAS DETECTED MY TURBO SEEMED TO BE VERY HOT AND BRIGHT RED. THE ENGINE BECAME LOCKED AND THE VEHICLE NEVER STARTED EVER SINCE.

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MY CAR STARTED SMELLING LIKE BURNING PLASTIC AND THEN IT COMPLETED SHUT OFF. THANKFULLY I WAS ALREADY IN A TURNING LANE WHEN THIS HAPPENED. I ONLY HAD 60K MILES ON THE CAR AT THAT TIME. SEEMED LIKE AFTER MY ENGINE WAS REPLACED MY WINDOWS STOPPED ROLLING UP. THEN MY FUEL PUMP WENT OUT. I NOTICED THAT IT FELT LIKE SOMEONE WAS PRESSING ON MY BRAKE AS I WAS TRYING TO GO AND THEN MY TRACTION CONTROL LIGHT WOULD COME ON. WE FIXED THIS. NOW IT NOT EVEN A YEAR LATER AND ITS DOING IT ALL OVER AGAIN. THIS IS NOT SAFE AS PEOPLE ARE BEHIND ME WHEN THIS HAPPENS.

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WHILE DRIVING MY CAR IT JUST STOPPED RUNNING. IT COMPLETELY JUST DIED. NO ENGINE WARNING LIGHT, NO OIL LIGHT, NO WARNING LIGHTS AT ALL. I COULD NOT GET IT TO START UP AGAIN AND HAD TO HAVE TO TOWED TO MY LOCAL MECHANIC SINCE IT WAS LATE AT NIGHT. THE MECHANIC TOOK LESS THAN 5 MINUTES TO DETERMINE THAT THE ENGINE HAD JUST SEIZED. WHAT THE HECK!!

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ON APRIL 5TH 2017, MY KIA OPTIMA STARTED TO MAKE A HORRIBLE SOUND. I WAS ON HWY 26 HEADED INTO PORTLAND OR. GOING THROUGH THE TUNNEL, AS I WAS GOING INTO THE TUNNEL THE HORRIBLE KNOCKING NOISE STARTED. THERE WAS CARS IN FRONT OF ME AND CARS BEHIND ME. THIS WAS AT 4:30 AM.. ALL THE LIGHTS ON THE DASH CAME ON, I HAD NO BRAKES, NO STEERING AND NO WAY TO ACCELERATE. DRIFTED TO THE SIDE AND HAD IT TOWED.

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I WAS DRIVING HOME FROM WORK ON A QUIET RESIDENTIAL STREET WHEN MY 2012 KIA OPTIMA EX SUDDENLY QUIT. I COASTED INTO AN OFFICE PARKING LOT WHERE I SAW SMOKE COMING FROM THE ENGINE. I EXITED THE CAR, OPENED THE HOOD AND SAW THAT THE ENGINE WAS ON FIRE. SUDDENLY, THE FLAMES HIT THE FUEL LINE AND THE ENGINE EXPLODED SHOOTING FLAMES 10 FEE HIGH. I WAS DESPARATELY TRYING TO GET EVERYTHING VALUABLE OUT OF THE CAR WHILE CALLING 911. IT TOOK 4 FIREFIGHTERS TO PUT OUT THE FLAMES . THANKFULLY, THE WHOLE AUTOMOBILE WASN'T CONSUMED. IT WAS DEEMED A TOTAL LOSS. THIS VEHICLE ONLY HAD 57,600 MILES ON IT AND WAS STILL UNDER MANUFACTURER WARRANTY.

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I WAS DRIVING DOWN THE HIGHWAY AND MY 2012 KIA OPTIMA LOST POWER WITH NO WARNING SIGNS. I HAD IT TOWED TO A MECHANIC ONLY TO FIND THAT THE MOTOR WAS LOCKED UP. DID I MENTION THAT I HAD JUST BOUGHT THE CAR FROM BOYLES AUTO SALES IN JASPER, ALABAMA ON FEBRUARY 3, 2017 AND THE CAR QUIT ON FEBRUARY 26, 2017 NOT EVEN 30 DAYS SINCE THE PURCHASE OF MY CAR. UNFORTUNELY, SINCE WE PAID CASH FOR THE CAR THE DEALER BASICLY TOLD US HE WOULDN'T DO ANYTHING. SO NOW I AM WITHOUT A VEHICLE AND HAVING TO FIND MORE MONEY TO REPLACE THE MOTOR IN THE CAR THAT THIS DEALER SOLD ME. AFTER FURTHER RESEARCH I HAVE LEARNED THAT KIA HAS PROBLEMS WITH THE KIA OPTIMA'S FOR SEVERAL YEARS AND THE 2012 THAT I PURCHASED IS INCLUDED. THE MECHANIC TOLD US THAT ALL THE COMPONENTS OF THE CAR THAT SHOULD HAVE OIL, WATER, ANY TYPE OF FLUID WAS FINE BUT THAT SOMETHING INTERNAL HAD STOPPED OPERATING AND CAUSED THE MOTOR TO LOCK UP.

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LOUD KNOCKING SOUND COMING FROM ENGINE, THEN CHECK ENGINE LIGHT CAME ON. MADE TO DEALERSHIP AND DISCOVERED A BAD OIL PUMP CAUSED METAL TO FLOW INTO THE ENGINE AND WEAR THE CONNECTING RODS AND DESTROY THE ENGINE. KIA KNEW THERE WERE PROBLEMS WITH THE 2012 KIA OPTIMA 2.4L ENGINE AND YET DID NOTHING TO RECTIFY THE ISSUE. NOW THEY WANT ME TO PAY $6000 FOR A NEW ENGINE WHEN THEY KNEW THERE WAS AN ISSUE WITH THE 2012 OPTIMA ALL A LONG.

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CAR STALLED OUT AT 55 MPH WHILE EXITING OFF RAMP FROM HIGHWAY DURING MORNING RUSH HOUR TRAFFIC WITH FAMILY INSIDE. DASH LIT UP WITH ALL WARNING LIGHTS (BATTERY, OIL, CHECK ENGINE). WAS ABLE TO START THE CAR AGAIN AND CONTINUED DRIVING. THAT SAME AFTERNOON WHILE DRIVING HOME, STARTED HEARING A KNOCKING NOISE UNDER HOOD WHILE STOPPED AT A RED LIGHT. ONCE GREEN, I ACCELERATED IN WHICH THE KNOCKING BECAME FASTER/LOUDER. PULLED OVER AND LOOKED UNDER THE HOOD INCLUDING CHECKING THE OIL. DIP STICK SHOWED NORMAL LEVEL WITHOUT ANY SIGN OF DEBRIS. DROVE 1/2 A MILE TO MY HOUSE AT 30 MPH (POSTED SPEED LIMIT) IN WHICH THE KNOCKING WAS VERY DISTINCT. PARKED THE CAR. TODAY, HAD THE CAR TOWED BY AAA TO DEALERSHIP AFTER I CALLED AHEAD TO INFORM THEM OF THE ISSUE. PROVIDED A COPY OF THE EXTENDED WARRANTY LETTER THAT I HAD RECEIVED IN THE MAIL 6 MONTHS PRIOR REGARDING THE SHORT BLOCK ISSUE/FAILURE. APPEARS THAT THIS IS A CATASTROPHIC ENGINE FAILURE (AT 75K MILES) AND NOW DEALERSHIP IS WANTING ALL RECORDS RELATED TO OIL CHANGES. CAR CURRENTLY IN SHOP AWAITING FURTHER INSPECTION. *TR

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