What 828 owners told NHTSA about the 2012 Jeep Wrangler 4-door 4xe

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:13V234000 (POWER TRAIN, STEERING) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REQUIRED REMEDY PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER RECALL BECAUSE THE DEALER STATED THAT THE REMEDY PART WAS ONLY AVAILABLE TO PERFORM ONE REPAIR PER WEEK. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED THE NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING). THE DEALER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND STATED THAT THEY WERE ATTEMPTING TO SOURCE AN ADDITIONAL VENDOR TO OBTAIN THE PART NEEDED TO COMPLETE THE RECALL SERVICE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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AFTER RECEIVING A RECALL NOTICE (SAFETY RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE) IN THE MAIL, I CALLED MY LOCAL DEALERSHIP (CLEAR LAKE DODGE/CHRYSLER/JEEP, HOUSTON, TX) TO SCHEDULE A SERVICE APPOINTMENT TO REMEDY THE POSSIBLE PROBLEM EXPLAINED IN THE RECALL NOTICE. UNFORTUNATELY, I WAS TOLD THAT THIS DEALERSHIP IS ONLY RECEIVING APPROX. 1 - 2 OF THE PARTS NEEDED FOR THIS PROBLEM PER WEEK AND THEY HAVE A LIST OF CUSTOMERS FOR THOSE PARTS ALREADY LONG ENOUGH THAT WILL TAKE APPROX. A YEAR TO FILL. I WAS TOLD THAT I SHOULD CONTINUE TO CALL THE DEALERSHIP APPROX. ONCE A WEEK AND SEE IF THEY, BY ANY CHANCE, RECEIVED ENOUGH OF THE PARTS TO FIX MY VEHICLE. I FIND THIS UNACCEPTABLE! I DO NOT WANT TO WAIT A YEAR TO GET MY VEHICLE FIXED AND FEEL THAT I (NOR ANYONE ELSE) SHOULD NOT HAVE TO WAIT THAT LONG TO GET A POSSIBLE DEFECT IN MY VEHICLE TAKEN CARE OF. ARE THERE ANY OTHER OPTIONS FOR ME? WHAT CAN I DO TO GET MY VEHICLE TAKEN CARE OF IMMEDIATELY? I DO NOT WANT TO WAIT TO GET THIS PROBLEM TAKEN CARE OF AND RISK THE POSSIBILITY OF THE PROBLEM MATERIALIZING AND CAUSING AN ACCIDENT THAT COULD RESULT IN MY VEHICLE BEING DESTROYED OR, EVEN WORSE, INJURING MYSELF OR OTHERS! I APPRECIATE ANY HELP OR ADVICE YOU COULD GIVE ME IN THIS MATTER! THANK YOU. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING). THE VEHICLE WAS TAKEN THE DEALER, WHO STATED THAT THE PART WAS UNAVAILABLE AND THAT THE MANUFACTURER WAS ONLY SENDING ONE PART PER WEEK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCE THE FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REMEDY PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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WHEN I FIRST RECEIVED NOTICE OF THE RECALL FOR THE TRANSMISSION OIL COOLER TUBE PROBLEM I CONTACTED MY DEALER RIGHT AWAY, THEY SAID THEY WOULD NOT RECEIVE PARTS FOR AT LEAST 2 MONTHS. I CALLED AGAIN IN OCTOBER AND WAS TOLD ANOTHER TWO MONTHS. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE DEALER WAS CONTACTED AND STATED THAT THE PART NEEDED FOR THE RECALL SERVICE WAS NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A DATE OF AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 05/15/14 *BF UPDATED 05/15/14

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) IN OCTOBER 2013. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT THE DEALER INFORMED HIM THAT HE WOULD HAVE TO WAIT MONTHS IN ORDER TO HAVE THE VEHICLE SERVICED PER THE RECALL BECAUSE THE PART NEEDED WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN, STEERING) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART WAS UNAVAILABLE. THE DEALER STATED THAT THE MANUFACTURER WOULD ONLY SEND ONE PART EVERY TWO WEEKS TO PERFORM THE REPAIR ON THE RECALLED VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE PART NEEDED TO CORRECT THE FAILURE WAS ON A MASSIVE WAITING LIST. THE DEALER INFORMED THE CONTACT THAT ONLY ONE REMEDY PART WAS BEING SENT TO THE DEALER EVERY FOURTEEN DAYS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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RECEIVED SAFETY RECALL NOTICE N28, NHTSA 13V23400, AND CONTACT DEALER IN MICHIGAN CITY, IN 46360 SAME DAY TO GET REPAIR DONE. I HAVE SINCE CONTACT THE DEALER IN MC 3 MORE TIMES AND THEY STILL DO NOT HAVE THE PART (TRANSMISSION OIL COOLER TUBE) IN STOCK TO DO THE REPAIR. ADVISE ME IT IS NOT RECEIVING THE TUBES FROM CHRYSLER AND THEY WILL CALL ME BACK THE NEXT DAY. THEY NEVER CALL ME BACK AND I HAVE TO KEEP CONTACTING THEM ONLY TO GET THE RUN AROUND THAT THEY DO NOT HAVE THE TUBE IN STOCK. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT WHILE PARKED, SHE NOTICED A LEAK COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN , STEERING). THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE TRANSMISSION OIL COOLER TUBE WAS LEAKING AND WOULD HAVE TO BE REPLACED UNDER THE RECALL BUT THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT ONLY ONE PART WOULD BE SENT TO THE DEALER WEEKLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN , STEERING) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND IT WOULD BE AROUND FIVE MONTHS BEFOR HIS VEHICLE COULD BE REMEDIED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

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RECEIVED RECALL NOTICE N28,MADE APPOINTMENT WITH DEALER. NO PARTS AVAILABLE,2ND. APPOINTMENT, NO PARTS AVAILABLE, AFTER 3RD. TRY IN TWO MONTHS,ASK DEALER TO NOTIFY ME WHEN PART IS AVAILABLE. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THE PART FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN , STEERING) WAS NOT AVAILABLE AND AN ARRIVAL DATE COULD NOT BE GIVEN. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND THE PART WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WOULD NOT BE AVAILABLE FOR THREE TO FOUR MONTHS. THE MANUFACTURER WAS NOT NOTIFIED. THERE ARE NO FAILURES AT THIS TIME.

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2012 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO TRANSMISSION OIL COOLER TUBE RECALL NOTICE AND UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP AFTER DEALERSHIP DAMAGED VEHICLE HOOD LOCK. *SMD THE CONSUMER STATED HE SAT AT THE DEALERSHIP FOR AN HOUR AND A HALF, ONLY TO BE TOLD THE TECHNICIAN WAS UNABLE TO OPEN THE HOOD OF THE VEHICLE. THE CONSUMER BELIEVED SOMEONE JAMMED THE HOOD LOCK, SO THEY WOULDN'T HAVE TO HONOR THE RECALL.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING). THE DEALER WAS CONTACTED AND STATED THAT ONLY TWO REMEDY KITS WERE BEING DELIVERED PER WEEK FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING). THE RECALL WAS EXPECTED TO BEGIN IN DECEMBER OF 2013. THE CONTACT WAS DISPLEASED WITH THE AMOUNT OF UNREASONABLE TIME TAKEN FOR THE REMEDY REPAIR TO BEGIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES.

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ON OR ABOUT 10 AM ON 8-16-13 OUR AIR BAG LIGHT WENT ON AND ALL STEERING WHEEL FUNCTIONS QUITE WORKING. ABOUT 20 MINUTES LATTER THE AIR BAG DEPLOYED. THE EDR SYSTEM REPORTED THAT, NO AIRBAG WENT OFF AND THERE IS NO RECORDED EVENT. THIS FROM JEEPS CORPORATE INVESTIGATION. THE SRS MODULE IS ALSO FINE AND HAS NOT TRIGGERED ANY EVENT. THIS LEADS BACK TO THE CLOCK SPRING AND A SHORT THAT THEY NEVER EVEN CONSIDERED AT THE INVESTIGATION OF THE KNOW PART THAT WAS FAULTED/FAILED. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN 13V234000 (POWER TRAIN, STEERING) AND ATTEMPTED TO SET AN APPOINTMENT WITH A LOCAL DEALER BUT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES.

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