What 828 owners told NHTSA about the 2012 Jeep Wrangler 4-door 4xe

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE WAS CONCERNED FOR HIS SAFETY BECAUSE THE PARTS WERE NOT AVAILABLE FOR THE NECESSARY REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXHIBITED THE FAILURE. THE CURRENT MILEAGE WAS 26,000. STATUS UPDATE. UPDATED 06/05/14 UPDATED 8/14/14*CN UPDATED 08/26/2014 *JS

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I OWN A 2012 JEEP WRANGLER. I ATTEMPTED TO HAVE MY VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE RECEIVING ONE PART WEEK. I STARTED CALLING THE DEALER IN JANUARY AND MY JEEP IS STILL NOT FIXED AND IT IS THE END OF MAY! *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING). THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED THAT THERE WAS A DELAY. THERE WERE NO FAILURES AT THIS TIME.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE RECEIVING ONE PART EVERY TWO WEEKS. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNEOF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 13V234000 (POWER TRAIN AND STEERING) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE CONTACT RECEIVED THE NOTICE SEVERAL MONTHS AGO. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WOULD BE AVAILABLE TO COMPLETE THE RECALL REPAIR. THERE WERE NO FAILURES AT THIS TIME.

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TL*THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THERE WERE NO FAILURES AT THIS TIME.

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TL*THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN AND STEERING) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE CONTACT RECEIVED THE NOTICE SEVERAL MONTHS AGO. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE RECALL REPAIR WOULD BE PERFORMED. THERE WERE NO FAILURES AT THIS TIME.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE REPAIRING ONE VEHICLE PER MONTH. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I RECEIVED MY FIRST RECALL NOTICE FOR THE DEFECTIVE TRANSMISSION OIL COOLER TUBE OVER SIX MONTHS AGO AND CONTACTED JEEP OF PARAMUS NEW JERSEY TO SCHEDULE THE REPLACEMENT PARTS TO BE INSTALLED. I WAS TOLD THE REPLACEMENT PARTS ARE ON BACK ORDER AND I WOULD RECEIVE A CALL WHEN THEY COME IN. I HAVE CALLED EVERY MONTH FOR OVER SIX MONTHS TO OBTAIN AN UPDATE ON THESE PARTS. IN THE MEANTIME,I HAVE RECEIVED ANOTHER RECALL NOTICE. I CALLED JEEP PARAMUS TODAY TO CHECK THE STATUS OF THE PARTS AND WAS TOLD THAT I HAVE TO WAIT AT LEAST ANOTHER THREE MONTHS. IN THE RECALL LETTER, IT CLEARLY STATES THAT SHOULD THE DEFECTED TUBE LEAK, IT CAN CAUSE MAJOR DAMAGE AND POSSIBLY A CRASH. THIS IS VERY TERRIFYING AND DISTURBING TO ME THAT IF THIS PART CAN CAUSE DEATH, WHY IS THE COMPANY NOT TAKING THIS MATTER SERIOUSLY. I DRIVE MY CAR EVERY SINGLE DAY FOR WORK AND PERSONAL USE. THIS IS ABSOLUTELY UNACCEPTABLE AND I WOULD LIKE IMMEDIATE ACTION TO BE TAKEN ON THIS MATTER. PLEASE ADVISE ME OF MY RIGHTS AND WHAT ACTIONS THAT I CAN TAKE TO RECTIFY THIS MATTER IMMEDIATELY. I THANK YOU IN ADVANCE FOR YOUR TIME AND PATIENCE IN THIS MATTER. I AWAIT YOUR PROMPT RESPONSE. HAVE A GREAT DAY. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V234000 (POWER TRAIN, STEERING) BUT WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE AND THE REPAIR WAS UNABLE TO BE PERFORMED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I RECEIVED FIRST RECALL NOTICE 9/2013 AT WHICH TIME I CALLED BOB BAKER IN CARLSBAD, CA. AND WAS TOLD THEY HAD TO ORDER PARTS. I KEEP GETTING NOTICE FROM CHRYSLER, SAFETY RECALL N28/ NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE. BOB BAKER JEEP DEALER KEEP TELLING ME THEY STILL DO NOT HAVE PARTS. WHAT CAN I DO ABOUT THIS? HOW LONG DO I NEED TO WAIT BEFORE THIS CAN BE TAKEN CARE OF. *TR

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WE HAVE CONTACTED PARKWAY FORD LINCOLN IN DOVER, OHIO SEVERAL TIMES REGARDING THE RECALL ON OUR JEEP WRANGLER FOR THE TRANSMISSION OIL COOLER TUBE. THEY LOOKED AT IT ON 11/7/2013 AND SAID IT NEEDS REPLACED AND THEY WOULD CALL US WHEN THEY GOT ONE. I HAVE RECEIVED 2 MORE NOTICES AND CALLED THEM AFTER EACH NOTICE AND THEY STILL SAY THEY DO NOT HAVE IT. I AM CONCERNED WITH THE SAFETY OF MY JEEP SINCE IT NEEDS REPLACED AND THEY JUST KEEP PUTTING ME OFF AND SAYING THEY CANNOT GET THE PART. THEY ARE SAYING THAT THEY ARE ONLY ABLE TO ORDER 1 EVERY 2 WEEKS BUT EVEN IF THAT IS THE CASE, THIS HAS BEEN GOING ON NOW FOR 6 MONTHS. I DON'T KNOW WHAT ELSE I CAN DO TO REMEDY THE SITUATION. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THE PARTS NEEDED TO COMPLETE THE REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL LETTER DECEMBER 2013. THE DEALER ADVISED THAT THE PART FOR THE RECALL REPAIR WOULD BECOME AVAILABLE IN 2015. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

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UNDER RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE I CONTACTED CENTRAL VALLEYCHRYSLER-DODGE-JEEP IN MODESTO CALIFORNIA ABOUT THE REPAIR. THEY INDICATED THEY WOULD ORDER THE PARTS AND THE REPAIR WOULD BE SCHEDULED FOR DECEMBER 2014 OR JANUARY 2015. THIS IS A SEVEN TO EIGHT MONTH DELAY TO EGT A RECALL REPAIR MADE. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE RECEIVING ONE PART EVERY TWO WEEKS. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

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I RECEIVED FIRST RECALL NOTICE (NOTIFICATION CODE N28) IN JUNE 2013. CONTACTED DEALER AND WAS PUT ON "WAIT LIST" FOR PART. I HAVE RECEIVED 2 MORE RECALL NOTICES. CALLS TO DEALER RESULT IN BEING TOLD THAT CHRYSLER IS NOT SUPPLYING ENOUGH PARTS FOR THE REPAIR AND MY WAIT WILL BE ANOTHER 6 MONTHS MINIMUM ( AS OF MAY 2014 ). CALLS TO ANOTHER DEALER CONFIRMS THAT THEY RECEIVED 2-3 PARTS PER MONTH FOR REPAIR RESULTING IN WAIT LIST OF MONTHS. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT MENTIONED THAT HE NOTICED THAT TRANSMISSION FLUID WAS LEAKING FROM THE VEHICLE. THE CONTACT MENTIONED THAT HE RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND WAS AWAITING FOR THE PARTS TO BECOME AVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION OIL COOLER TUBER CAME IN CONTACT WITH THE POWER STEERING RETURN TUBE WHICH CAUSED THE LEAK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 32,000.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE RECEIVING ONE PART EVERY PER WEEK. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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FOR SAFETY RECALL N28/NHTSA 13V-234. I HAVE REQUESTED TWICE THAT THE RECALL BE HANDLED AND FIXED AND THE DEALER HAS FAILED TO DO SO AFTER 4 MONTHS. THE DEALER IS STEVE CHRISTY CHRYSLER JEEP IN TUCSON ARIZONA. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED THREE RECALL NOTIFICATION PERTAINING TO THE DEFECT LISTED IN NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING), HOWEVER THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALER WAS ONLY RECEIVING TWO RECALL KITS PER MONTH. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE. ADDITIONALLY, THE VEHICLE WOULD EXHIBIT ABNORMAL NOISES WHEN FIRST STARTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,000. THE VIN WAS NOT AVAILABLE.

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