What 828 owners told NHTSA about the 2012 Jeep Wrangler 4-door 4xe

VEHICLE STOPPED GETTING HEAT FROM ALL VENTS ON DRIVERS SIDE, INCLUDING DEFROSTER AND ONLY LUKE WARM HEAT ON THE PASSENGER SIDE. ALL REGULAR MAINTENANCE HAD BEEN PERFORMED ON THE VEHICLE. DEALER SAYS RADIATOR AND HEATER CORE NEED TO BE REPLACED AS THEY ARE FILLED WITH 'SLUDGE'. A LITTLE RESEARCH ONLINE AND THIS SEEMS TO BE AN ALL TO COMMON ISSUE WITH THESE JEEPS AND CHRYSLER HAS GIVEN NO ANSWER AS TO THE CAUSE. WHILE NOT HAVING HEAT IS INCONVENIENT, NOT BEING ABLE TO DEFROST THE WINDSHIELD IS A SAFETY HAZARD. THEY ARE CURRENTLY FIGHTING ME ON PAYING FOR THIS AS THE VEHICLE IS JUST OUT OF WARRANTY. THIS IS AN ISSUE CHRYSLER IS FULLY AWARE OF AND HAS DONE NOTHING TO FIX! FURTHER INVESTIGATING HAS SHOWN THAT IGNORING THIS PROBLEM AND NOT REMOVING THIS SLUDGE COULD EVENTUALLY LEAD TO ENGINE FAILURE. *JS

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING). HOWEVER, THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

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I HAVE BEEN TRYING TO GET THIS RECALL (SEE BELOW) REPAIRED FOR OVER A YEAR. I AM ALWAS TOLD THERE ARE NO PARTS AVAILABLE FROM MY DEALER. I WROTE CHRYSLER AND THEY SAY THERE IS A SHORTAGE. I STILL GET NOTICES IN THE MAIL TELLING ME TO GET IT FIXED??? THEY EVEN SET UP A WEB SITE FOR ME??? HTTP://N28.MYAUTORECALL.COM/KENLAMONDA I AM HOPING YOU CAN GET THIS RESOLVED FOR ME OR TELL MY NOT TO WORRY LIKE MY DEALER TELLS ME... REPORT RECEIPT DATE: JUN 04, 2013 NHTSA CAMPAIGN NUMBER: 13V234000 COMPONENT(S): POWER TRAIN , STEERING POTENTIAL NUMBER OF UNITS AFFECTED: 180,131 ALL PRODUCTS ASSOCIATED WITH THIS RECALL EXPAND DETAILS CLOSE 11 ASSOCIATED DOCUMENTS EXPAND MANUFACTURER: CHRYSLER GROUP LLC SUMMARY: CHRYSLER GROUP LLC (CHRYSLER) IS RECALLING CERTAIN MODEL YEAR 2012-2013 JEEP WRANGLER VEHICLES EQUIPPED WITH A 3.6L ENGINE AND AN AUTOMATIC TRANSMISSION AND MANUFACTURED JANUARY 23, 2011, THROUGH FEBRUARY 23, 2013. THE POWER STEERING LINE MAY CONTACT AND WEAR A HOLE IN THE TRANSMISSION OIL COOLER LINE RESULTING IN A LOSS OF TRANSMISSION FLUID. CONSEQUENCE: A LOSS OF TRANSMISSION FLUID MAY RESULT IN A LOSS OF TRANSMISSION FUNCTION WHICH MAY INCREASE THE RISK OF A CRASH. REMEDY: CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE POWER STEERING RETURN TUBE ASSEMBLY, FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 23, 2013. OWNERS MAY CONTACT CHRYSLER AT 1-800-247-9753. CHRYSLER'S RECALL CAMPAIGN NUMBER IS N28. NOTES: OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO WWW.SAFERCAR.GOV. *TR

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THE TRANSMISSION OIL COOLER TUBE HAS RUPTURED. THE TRANSMISSION OIL COOLER TUBE ON THIS VEHICLE HAS HAD A RECALL ON IT FOR SOME TIME NOW. I HAVE CONTACTED THE DEALERSHIP SEVERAL TIMES TO GET MY NAME PLACED ON THE WAITING LIST; HOWEVER, THEY ARE NOW TELLING ME MY NAME IS NOT ON THE LIST. THE VEHICLE IS CURRENTLY UNABLE TO BE DRIVEN DUE TO THE TRANSMISSION FLUID LEAKING OUT. I HAVE CONTACTED THE DEALERSHIP TO TRY TO RESOLVE THIS SITUATION, BUT NO ONE SEEMS TO WANT TO HELP. EVERYONE HAS RESORTED TO VERY UN-PROFESSIONAL BEHAVIOR IN LIGHT OF THE INCIDENT AT THE DEALERSHIP. I HAVE BEEN VERY PATIENT WITH THE GROUP, BUT AM BECOMING VERY UN-PATIENT IN THE SITUATION. THEY CONTINUE TO TELL ME IT COULD BE SIX TO EIGHT WEEKS BEFORE THE PART IS AVAILABLE. I WOULD BE MORE UNDERSTANDING IF I KNEW MY NAME WAS NOT PREVIOUSLY PLACED ON THE LIST, BUT I KNOW THAT I HAVE MADE SEVERAL ATTEMPTS AT DOING SO. THIS VEHICLE IS ALSO MY PRIMARY VEHICLE. I AM IN DESPERATE NEED OF HAVING THIS UNSAFE SITUATION RESOLVED. *TR

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2012 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO TRANSMISSION OIL COOLER TUBE RECALL NOTICE. *SMD THE CONSUMER STATED HE HAS BEEN WAITING OVER A YEAR, FOR THE PART TO COME IN. RECALL # 13V234000. *JB

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2012 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO SAFETY RECALL PARTS UNAVAILABLE TO COMPLETE RECALL. *SMD THE CONSUMER WAS PLACED ON A WAITING LIST. RECALL # 13V234000. *JB

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IN NOVEMBER OF 2013, I RECEIVED A RECALL NOTICE TO HAVE THE TRANSMISSION OIL COOLER TUBE REPLACED. I IMMEDIATELY MADE AN APPOINTMENT WITH ANTIOCH CHRYSLER. THEY TOOK ME IN, KEPT THE CAR FOR SEVERAL HOURS THEN SAID THEY DIDN'T HAVE THE PARTS NEEDED AND WOULD CALL ME WHEN THEY CAME IN. AFTER NOT HEARING BACK FROM THEM FOR SEVERAL MONTHS, I CALLED THEM IN MAY OF 2014. THEY SAID THEY STILL HAVE NO PARTS, AND WILL CALL ME WHEN THEY COME IN. IT IS NOW JULY 2014 (8 MONTHS LATER).... ANY SUGGESTIONS? *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE CONTACT STATED THAT THE DEALER WAS CONTACTED ON NUMEROUS OCCASIONS AND WERE UNCERTAIN OF WHEN THE PART WOULD BE AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 13V234000 ( POWER TRAIN , STEERING) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN, STEERING) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED A RECALL NOTICE IN DECEMBER OF 2013 FOR NHTSA CAMPAIGN NUMBER: 13V2340000 (POWER TRAIN, STEERING). THE CONTACT WAS PLACED ON A WAITING LIST IN JANUARY OF 2014 TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER STATED THAT THE SUPPLIER CAN ONLY PRODUCE A CERTAIN NUMBER OF PARTS AND THE DEMAND EXCEEDED THE SUPPLY. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE WAS CONCERNED FOR HIS SAFETY SINCE THE PARTS WERE STILL NOT AVAILABLE IN ORDER TO REPAIR RECALL NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXPERIENCE THE FAILURE. THE VEHICLE CURRENT MILEAGE WAS 35,000.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE RECEIVING ONE PART PER MONTH. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JUNE OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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WE ARE STILL WAITING ON THE DEALER TO CALL US FOR THE RECALL ON THE TRANSMISSION OIL COOLER TUBE. WE HAVE TAKEN THE VEHICLE DOWN TO THEM TWICE AND THEY KEEP TELLING US THAT THE PART IS ON ORDER. WE NOW HAVE THREE OF THE SAFETY CARDS FROM YOU AND NO RESOLUTION. THE DEALER IS NEW SMYRNA CHRYSLER. WHAT DO WE NEED TO DO TO GET THE JEEP CORRECTED. WE WOULD APPRECIATE YOUR RESPONSE AS SOON AS POSSIBLE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN, STEERING. THE CONTACT FELT THAT THE REPAIR WAS NOT BEING TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I HAVE BEEN WAITING FOR THIS PART (TRANSMISSION OIL COOLER TUBE) SINCE LAST JULY. I CALLED IMMEDIATELY TO HAVE IT ADDRESSED BY MY DEALER AND THEY PUT ME ON A WAITING LIST. ALMOST A YEAR LATER (AND SEVERAL PHONE CALLS DURING THIS YEAR TO THEM) I AM STILL ON THAT WAITING LIST. MY RECALL STATES: "...OPERATING THE VEHICLE WITH INSUFFICIENT TRANSMISSION FLUID MAY CAUSE DAMAGE TO THE TRANSMISSION AND A LOSS OF TRANSMISSION FUNCTION WHICH MAY INCREASE THE RISK OF A CRASH." I AM SUPPOSED TO BE OKAY WITH THIS? I TRIED TO TRADE IT IN FOR A NEWER MODEL, BUT THE DEALER DID NOT GIVE ME A DECENT DEAL. MY JEEP IS ONLY A YEAR OLD. *JS

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TL* THE CONTACT OWNS 2012 JEEP WRANGLER. THE CONTACT RECEIVED THE NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 13V234000 (POWERTRAIN, STEERING). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM.

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2012 JEEP WRANGLER 4DR RUBICON 2 PROBLEMS THE 6 SPD TRANSMISSION SHIFTER BOUNCES ALL OVER ON LIGHT OFF ROAD USE HAVE CRACKED MY KNUCKLES SEVERAL TIMES TRYING TO TAKE HOLD OF THE SHIFTER. DEALER SAYS THAT'S THE WAY THEY ARE(???) ALSO THE ELECTRONIC STEERING CONTROL COMES ON AT ALL DIFFERENT SPEEDS EVEN CHANGING LANES AT UNDER 25 MPH. THE DEALER REPLACED THE SENSOR IN THE CENTER CONSOLE AND ALIGNED IT 3 TIMES BUT STILL DOES IT. *TR

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2012 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO TRANSMISSION OIL COOLER TUBE RECALL ISSUES. *SMD THE CONSUMER STATED EVERY FEW MONTHS HE AND HIS WIFE RECEIVE THE SAME RECALL NOTICE. HOWEVER, THE PARTS WERE NOT AVAILABLE. *JB

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELLY HARD TO MANEUVER. ALSO, THE CONTACT MENTIONED THAT THE TRANSMISSION WOULD SLIP OUT OF THIRD GEAR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN AND STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,640.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE RECEIVING ONE PART PER MONTH. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JUNE OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR

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2012 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO TRANS OIL COOLER TUBE INSTALLATION. *SMD THE CONSUMER WAS UNABLE TO GET THE RECALL RECTIFIED, DUE TO LACK OF PARTS. THE DEALER INFORMED THE CONSUMER THEY WERE ONLY GETTING ONE OIL COOLER AT A TIME. *JB

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED A RECALL NOTICE UNDER NHTSA CAMPAIGN ID NUMBER 13V23400 (POWER TRAIN , STEERING); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THERE WERE NO FAILURES AT THIS TIME.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN, STEERING). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT CONTACTED.

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