What 828 owners told NHTSA about the 2012 Jeep Wrangler 4-door 4xe

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THE SIDE MIRRORS WOULD NOT DEFROST. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V234000 (POWER TRAIN, STEERING) AND 14V631000 (ELECTRICAL SYSTEM AND VISIBILITY). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V234000 (POWER TRAIN, STEERING) AND 14V631000 (ELECTRICAL SYSTEM, VISIBILITY); HOWEVER, THE PARTS TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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VEHICLE HAS NO HEAT ON DRIVER SIDE VENT AND FLOOR VENTS, COLD AIR COMES OUT AS IF THE A/C IS ON. AS TIME HAS PASSED COOL AIR ON FRONT WINDOW DEFROSTER AS WELL AS CENTER AND PASSENGER VENTS. VEHICLE IS WARMED UP WHEN TRYING TO TURN HEAT ON WITH NO POSITIVE RESULTS. ONLINE JEEP FORUMS LIST THIS AS A PROBLEM TO JEEP WRANGLERS. DEALERSHIP STATED THEY ARE UNAWARE OF THIS PROBLEM. THIS IS A SAFETY ISSUE TO DEFROST WINDOWS FOR VISIBILITY, AND SHOULD BE A RECALL. VEHICLE IS ALMOST 3 YEARS OLD. *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY) HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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A SMALL STORM MANIFESTED WHILE DRIVING THE VEHICLE WITH THE TOP DOWN. THE VEHICLE WAS PULLED OFF THE ROAD TO PUT ON THE SOFT TOP. AT THAT TIME I REALIZED THAT I NO LONGER HAD HEADLIGHTS, TURN SIGNALS, OR WINDSHIELD WIPER CAPABILITIES. THE ISSUES WERE DISCOVERED TO BE A RESULT OF A MALFUNCTIONING CLOCK SPRING. DAIMLER CHRYSLER HAS REFUSED TO ADDRESS THE SAFETY CONCERN OF THEIR FAULTY CLOCKSPRING THAT CAN CAUSE FAILURE OF THE VEHICLE'S HEADLIGHTS, TURN SIGNALS, AND WINDSHIELD WIPER CAPABILITIES. THERE IS NO INDICATOR ON THE DASHBOARD TO ALERT THE DRIVER THAT THESE CAPABILITIES ARE NO LONGER AVAILABLE. *TR

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PURCHASED MY JEEP WRANGLER IN MAY OF 2012. SINCE PURCHASE THERE HAS BEEN NUMEROUS INSTANCES OF THE WIPERS TURNING ON WHEN IN THE OFF POSITION. WIPERS MAKE A SINGLE PASS AND STOP. THIS PROBLEM OCCURS AT ALL SPEEDS. IT ALSO OCCURS AT TIMES WHEN THE TURN SIGNAL IS ACTIVATED. I BROUGHT IN FOR SERVICE AND THE DEALER REPLACED A SWITCH. BUT NOW THE PROBLEM IS BACK AGAIN. ALSO, WHEN STOPPED I AM UNABLE TO VIEW VIDEOS ON THE DVD PLAYER. THE PLAYER HAS BEEN REPLACED, BUT NOW IT IS DOING THE SAME THING.

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2012 JEEP WRANGLER SPORT. CONSUMER WRITES IN REGARDS TO TRANSMISSION OIL COOLER TUBE RECALL NOTICE AND UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE CONSUMER STATED HE CALLED THE DEALER ON JANUARY 16, 2014 TO SCHEDULE AN APPOINTMENT FOR FEBRUARY 7, 2014, WITH A DROP OF TIME OF BETWEEN 7:00 AM AND 8:00 AM. THE DEALER INFORMED THE CONSUMER, THEY WOULD REPAIR THE RECALL ITEM, AND THEN IDENTIFY THE NEEDED PART FOR THE WINDSHIELD WIPER ELECTRONIC REPAIR. AFTER THE PART FOR THE WINDSHIELD WIPER WAS IDENTIFIED, THE CONSUMER WAS INFORMED AN APPOINTMENT WOULD HAVE TO BE MADE TO WORK ON THE WIPERS. THE DEALER INFORMED THE CONSUMER, THEY WOULD HAVE TO KEEP HIS VEHICLE LONGER, TO PERFORM THE RECALL, DUE TO BEING UNDER STAFFED. *JB

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MY SON PURCHASED (LEASED) HIS FIRST NEW VEHICLE (JEEP WRANGLER) IN MID-2012. IT DEVELOPED A PROBLEM WITH THE WINDSHIELD WIPERS AS THEY WILL NOT TURN ON. THIS CONCERNED ME AS THIS COULD BE A SAFETY ISSUE IF HE WERE TO DRIVE THE JEEP IN SNOW OR RAIN. INITIALLY, THE DEALER'S SERVICE DEPARTMENT MIS-DIAGNOSED THE PROBLEM AND WE WERE TOLD THE WIPER MOTOR NEEDED REPLACED. ONCE THAT WAS REPLACED, WE ARE NOW TOLD THE TIPM MODULE IS BAD AND THE PART IS ON NATIONAL BACKORDER. I CALLED CHRYSLER FOR HELP (MINIMAL SUPPORT FROM DEALER AS THEY ASKED ME TO FOLLOW-UP) AND IT APPEARS THE ORDER # THE DEALERSHIP PROVIDED ME WITH WAS FOR THE WRONG PART. NOW, THE DEALERSHIP TOLD ME THEY ARE EXPECTING A SHIPMENT OF THE PART IN MAY, 2014. I CALLED CHRYSLER BACK AND THEY ARE NOW WORKING TO EXPEDITE (AGAIN) BUT IT MAY BE A WEEK BEFORE WE EVEN HAVE A DATE. IN THE MEANTIME, IT IS UNSAFE TO DRIVE THE CAR AND THE DEALERSHIP WILL NOT OFFER A LOANER. INSTEAD, THEY ASKED ME TO CONTACT CHRYSLER TO COMPLAIN ABOUT THIS TO TRY TO EXPEDITE THE PART. *TR

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WHILE STOPPED AT TRAFFIC LIGHT INTERSECTION, A LOUD POP SOUNDED AND THE WINDSHIELD EXHIBITED A CRACK. THERE WAS NO STONE OR ANY OTHER PROJECTILE THAT HIT THE WINDSHIELD. IT WAS COLD OUTSIDE AND THE DEFROSTER/HEATER WAS ON. THE CAUSE OF THE WINDSHIELD CRACK APPEARED TO BE A THERMAL SHOCK. AS THE CAR WAS DRIVEN FURTHER WITH THE DEFROSTER ON, THE LENGTH OF THE CRACK CONTINUED TO INCREASE AND ALSO MOVE INTO NEW DIRECTIONS. *TR

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WINDSHIELD WIPERS COME ON RANDOMLY WHILE DRIVING. SERVICE STATES THERE IS NOTHING THEY CAN DO. CHECK ENGINE LIGHT ALSO ON. SERVICE REPAIRED CRACKED CYLINDER HEAD. 5 DAYS LATER CHECK ENGINE LIGHT IS BACK ON. *TR

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PURCHASED MY JEEP WRANGLER IN MAY OF 2012. SINCE PURCHASE THERE HAS BEEN NUMEROUS INSTANCES OF THE WIPERS TURNING ON WHEN IN THE OFF POSITION. WIPERS MAKE A SINGLE PASS AND STOP. THIS PROBLEM OCCURS AT ALL SPEEDS. IT ALSO OCCURS AT TIMES WHEN THE TURN SIGNAL IS ACTIVATED. I BROUGHT IN FOR SERVICE AND JEEP WILL NOT ACKNOWLEDGE PROBLEM UNLESS THEY CAN DUPLICATE DURING THE SERVICE VISIT. *TR

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I HAVE RECEIVED 3 CHIPS ONE LEADING TO A SERIOUS CRACK IN MY WINDSHIELD ALL ON THE DRIVER'S SIDE IN LESS THAN 6 MONTHS OF ROAD TIME. THIS IS MY SECOND JEEP AND MY FIRST NEVER GOT A CHIP. I FEEL THE WINDSHIELD IN MY 2012 JEEP RUBICON IS OF INFERIOR QUALITY AND NEEDS TO BE LOOKED INTO. I FEAR MY SAFETY IF ANOTHER ROCK HITS THIS WINDSHIELD. I HAVE CONTACTED JEEP MANUFACTURE AND FILED COMPLAINTS SO IT WILL BE ON FILE. IT WAS RECOMMENDED TO GO BACK TO DEALERSHIP AND HAVE THEM LOOK AT IT AND WILL DO IN NEAR FUTURE BUT I WANTED TO FILE A COMPLAINT/CONCERN WITH YOUR AGENCY TOO. I DO NOT HAVE MUCH FAITH IN THE DEALERSHIP AS TO MAKING A RESOLVE WITH THIS ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2012 JEEP WRANGLER 4X4. THE CONTACT STATED THAT SHE COULD SMELL FUMES ENTERING THE VEHICLE FROM THE VENTILATION. THE FUMES CAUSED THE DRIVER AND ANY OTHER PASSENGER THAT ENTERED THE VEHICLE TO BECOME NAUSEOUS AND ENDURE HEADACHES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THE FAILURE WAS A NORMAL CHARACTERISTIC FOR THE PARTICULAR MODEL VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE REMOVABLE HARD TOP WOULD FLEX WHEN DRIVING AT APPROXIMATELY 30 MPH OR HIGHER. THE FAILURE WOULD CAUSE EXTREME CABIN PRESSURE AND CAUSING THE DRIVER AND PASSENGERS TO SUFFER SEVERE HEADACHES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MECHANIC ADVISED THAT THE HARD TOP WAS PERFORMING AS DESIGNED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 77. THE CURRENT MILEAGE WAS APPROXIMATELY 3,080. UPDATED 01/02/2013*LJ UPDATED 1/7/2013 *JS

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I BOUGHT MY 2012 JEEP WRANGLER UNLIMITED SPORT IN NOVEMBER 2011. IT WAS WORKING JUST FINE UNTIL THE SUMMER OF 2012 WHEN MY WIPERS WOULD TURN ON ALL BY THEMSELVES FOR A FEW SECONDS, AND THEN OFF AGAIN. THIS HAPPENED SEVERAL MORE TIMES DURING THE SUMMER. IN ADDITION, THE RADIO WOULD JUST POWER OFF. THE ONLY WAY IT WOULD COME BACK ON WAS TO HIT THE TOP OF THE DASH AND IT POWERED BACK ON. TOOK IT IN AND THEY FLASHED A MODULE WHICH STOPPED THE WIPER ISSUE BUT NOT THE RADIO PROBLEM. THIS WAS JULY 2012. AFTER THAT IN SAME MONTH, I NOTICED AN ENGINE LIGHT CAME ON SOLID. TOOK IT IN, THEY RESET IT SAYING IT WAS A CYLINDER #2 MISFIRE. PEOPLE ON WRANGLERFORUMS.COM WERE TALKING ABOUT IT TOO (SEE JK SECTION AND LOOK FOR "TICKING PENTASTAR" THREAD). IT WAS THE BIGGEST THREAD ACTUALLY. APPARENTLY, OVER A HUNDRED OWNERS ON JUST THIS SITE ALONE HAD TO HAVE THEIR HEAD REPLACED. WTF? THE LIGHT CAME BACK ON A COUPLE DAYS LATER SO I TOOK IT BACK IN. THEY CONFIRMED THE SAME RESULT AND TOLD ME THEY WOULD ORDER A NEW HEAD. THE LOCAL DEALER HERE IN SAVANNAH (HOOVER) TOLD ME IT WAS IN. TOOK IN THE JEEP AND THEY SAID IT WOULD TAKE 2-3 DAYS. BIG LIE. AFTER 3 DAYS, I CALLED TO GET STATUS AND THEY TOLD ME IT WOULD BE 2-3 WEEKS!!! THERE WERE SEVERAL PEOPLE IN FRONT OF ME WITH SAME ISSUE AND ONLY ONE GUY FIXING THEM. WITH A MAJOR ISSUE LIKE THIS ON A BRAND NEW VEHICLE, THIS CALLS FOR A CLASS-ACTION LAWSUIT. I GET SMALL GLITCHES HAPPENING BUT A NEW HEAD??? THEY DID NOT CHANGE ANYTHING ON THE 2013'S SO THIS WILL LIKELY BE A HUGE HEADACHE FOR JEEP. BE WARNED!!!! *TR

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45 DAYS AND 1960 MILES AND IT IS AT DEALERSHIP SERVICE DEPARTMENT WITH STEERING COLUMN AND DASH ALL APART. I WAS TOLD THERE WAS A PROBLEM WITH CLOCK SPRING IN STEERING WHEEL, HOWEVER AFTER THAT WAS REPLACED THEY STILL HAVE PROBLEMS WITH ELECTRONICS IN STEERING COLUMN. SO FAR DEALER DOESN'T KNOW OR IS NOT SURE EXACTLY WHAT IS WRONG. I WAS TOLD THEY WERE WAITING ON A REPLY FROM MANUFACTURE AND THEY WERE HAVING TROUBLE RUNNING TESTS THROUGH CLUSTER. I WILL BE REQUESTING FOR JEEP TO EXCHANGE THIS ONE FOR ANOTHER ONE AS I DON'T TRUST THEY WILL CORRECT THE PROBLEM. WHAT IF I AM FAR FROM HOME AT NIGHT IN THE RAIN. I COULD HAVE A SERIOUS ACCIDENT. *TR

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