What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the RPM fluctuated before the transmission slammed into gear. The contact stated that the ABS warning light and another unknown warning light were illuminated. The vehicle was towed to an independent mechanic and was diagnosed with transmission failure, and a failure with the accelerator pedal. The accelerator pedal was replaced, and other unknown parts were replaced on the transmission. The contact stated that the failure persisted. The contact stated that on a separate occasion, while driving 30 MPH, the brake pedal was depressed but failed to stop the vehicle immediately and the vehicle stalled. After several attempts, the vehicle was able to restart. The vehicle was towed back to an independent mechanic, and it was diagnosed that the throttle had failed and needed to be replaced, and the accelerator pedal also needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted. The contact stated that recently the vehicle failed to exceed 40 MPH while driving. The contact stated that the check engine warning light and ABS system warning light were illuminated. The vehicle was not diagnosed or repaired after the most recent failure. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 87,000.

NHTSA ODI 11666320

clockspring malfunction causing horn, cruise control, and air bag not functioning

NHTSA ODI 11600247

We were about an hour away from home (in the mountains) and our Jeep had been running fine. We had stopped for a while and when we got back to our Jeep and started it, just about every warning light on the dash board came on and wouldn’t go off (the brake light, check engine, airbag, ABS, etc.) The middle of the dash was also flashing different messages…”service park assist and service power steering”. We started to drive and the car was jerking really hard while it was shifting gears. We think it was getting stuck in a high gear because it would hardly drive after we stopped at a stoplights. We turned our hazards on and just tried to make it to an auto parts shop. Our windshield wipers were automatically coming on and the speedometer and RPM needle were both going up and down really quickly. We spent just shy of two long months without our Jeep while it was in the shop. The mechanic ultimately replaced the clock spring and the TPIM. Meanwhile, I joined a Jeep Grand Cherokee Facebook group and it seems like this is a pretty common issue in Jeep Grand Cherokees. It was a costly repair and was very difficult for us to go without our second car for two months. I really feel like this issue needs to be addressed by Jeep.

NHTSA ODI 11540367

I was driving and the battery light came on with a chime, within seconds the car smelled hot, the air conditioning went out, road hazard lights on dash indicating flat tire came on, windshield wipers were going on and off at different speeds and windows were opening and closing and then did not work at all. I got the car into the driveway as I was en route to our home. As I got car to the driveway I lost all power. I had the same thing happen in 2019 - Report # 11255268. I do not know where to go to get the vehicle repaired or it the old recall will apply to this problem once again. Should I have the car towed to a dealer? I have my own private mechanic that addressed the problem in 2019. Please contact me asap. I don't know what the plan of action should be. Can I bring it to my own mechanic or does it need to go to a dealer. Please call or send me an e mail as soon as possible as I am without a vehicle. My number is [XXX] or e mail me at [XXX]. OR [XXX]. or use both e mails. Thank you! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11523207

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving approximately 55 mph when traffic began to back up. When the contact was attempting to get into the left lane, the vehicle's ahead suddenly stopped. The contact depressed the brake pedal, however, the vehicle suddenly accelerated forward causing them to rear-end the vehicle in front. The air bags did not deploy. There was damage to the vehicle in front where their entire rear end was crushed inward. The contact's vehicle was towed. A police report was filed. There were no injuries. There was no medical attention needed. The dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 131,000.

NHTSA ODI 11462179

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, THE RPM INCREASED HOWEVER, THE VEHICLE FAILED TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT JACKSONVILLE CHRYSLER, JEEP, DODGE AND RAM LOCATED AT (11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 125,000. * (RECALL RELATED INCIDENT) TS

NHTSA ODI 11319536

THERE'S A EECALL FOR THE FUEL PUMP, THAT MAY CAUSE MY JEEP TO STOP ALL OF A SUDDEN WHEN DRIVING IT. THE RECALL HAS YET TO HAVE AN ANSWER AS TO WHEN IT WILL GET FIXED. I DON'T WANT MY CAR TO STALL AS UM DRIVING AND CAUSE AN ACCIDENT, THE SAFETY OF MY CHILDREN IS AT RISK. NEED THIS TO BE FIXED ASAP.

NHTSA ODI 11319190

THIS IS MY THIRD TIME EXPERIENCING THIS SYSTEM FAILURE. EACH TIME WHILE DRIVING AND THE VEHICLE IN MOTION, THE TRUCK SHUTS OFF. EACH TIME THIS HAS ALMOST CAUSED AN ACCIDENT AS I WAS TURNING ONTO A STREET. THE FIRST TIME IT SHUT OFF IN THE MIDDLE OF DRIVING WAS AS I EASY SLOWING DOWN TO STOP AT A RED LIGHT AND LOST ALL CONTROLS AS THE VEHICLE DIED. I DID NOT ACCIDENTALLY TOUCH ANYTHING. THIS IS EXTREMELY DANGEROUS AND SOMETHING NEEDS TO BE DONE BOUT IT ASAP. IT TURNS OFF UNWARRANTED WHILE DRIVING. I HAVE TO PUT THE VEHICLE IN PARK AND PRESS THE START BUTTON TO TURN THE VEHICLE BACK ON. I DO NOT KNOW WHAT PART IS CAUSING THIS PROBLEM. IT HAPPENS OUT OF NOWHERE OCCASIONALLY AND NOT EVERYDAY EITHER.

NHTSA ODI 11318755

MY GRAND CHEROKEE HAS STALLED SEVERAL DOZEN TIMES OVER THE PAST FEW YEARS AND THE DEALER CAN'T FIX IT. THE CAR STALLS WHEN SLOWING TO A STOP OR TURNING THROUGH AN INTERSECTION BUT WE CAN'T DUPLICATE THE PROBLEM AT THE SERVICE CENTER. THE DEALER KEPT THE CAR FOR NEARLY A MONTH TRYING TO DUPLICATE THE PROBLEM BUT COULD NOT, BUT I HAVE KEPT RECORDS OVER THE PAST YEAR OF ALL STALLS AND THE CONDITIONS AND THE ONLY CONDITION THAT REMAINS CONSTANT IS THAT I AM QUICKLY BRAKING FROM 40 MPH OR FASTER OR I AM BRAKING WHILE TURNING. INITIALLY IT ONLY OCCURRED WHILE TURNING LEFT, BUT NOW IT OCCURS WHILE TURNING RIGHT AND WHILE BRAKING QUICKLY WHILE GOING STRAIGHT. I HAVE BEEN IN SEVERAL NEAR MISSES DUE TO LOSING POWER STEERING AND BRAKES AND I AM TO THE POINT TO WHERE I CAN'T ALLOW ANYONE BUT ME TO DRIVE THE CAR DUE TO THE SAFETY FACTOR. TWICE I ALMOST HIT A CAR WHILE TURNING AND ONCE A BIG RIG ALMOST HIT ME IN THE SIDE AS THE CAR STALLED MID-INTERSECTION OF A SIX LANE HIGHWAY. THE CAR IS STILL UNDER CHRYSLER'S WARRANTY, AND AS NOTED, THE DEALER HAS TRIED TO FIX THE PROBLEM, BUT HAS FAILED TIME AFTER TIME. THE PROBLEM HAS OCCURRED DOZENS OF TIMES BUT THE LATEST TIME WAS TODAY, AT WHICH POINT I DECIDED TO SUBMIT THIS COMPLAINT. ALTHOUGH I CAN'T DUPLICATE THE PROBLEM ON DEMAND, THERE ARE 3LOCATIONS WHERE IT MOST OFTEN OCCURS, AND IT MOST OFTEN OCCURS IN THE MORNING. THE FIRST LOCATION IS ABOUT 2.5 MILES FROM MY HOUSE, AND THE OTHER TWO ARE 5 MILES EACH FROM MY HOUSE. TWO OF THE THREE LOCATIONS ARE AT INTERSECTIONS WITH RED LIGHTS, WHILE THE THIRD IS SIMPLY THE LOCATION OF WHERE I WORK WHERE IT HAS STALLED MULTIPLE TIMES WHILE JUST TURNING INTO THE DRIVEWAY. IT ALSO HAS STALLED SEVERAL TIMES WHILE COMING HOME OR JUST DRIVING AROUND OR ON VACATION. DEALER HAS REPLACED FUEL PUMP RELAY, WIRING, AND SOME EMISSION CONTROL PARTS.

NHTSA ODI 11297543

I WAS PULLING INTO A PARKING SPOT AND TRANSITIONING THE VEHICLE TO PARK WHEN THE VEHICLE ACCELERATED. I HAD MY FOOT PRESSED FIRMLY ON THE BRAKE BUT IT DID NOT STOP AND IT WENT UP AND OVER A PARKING BARRIER INTO ANOTHER PARKED VEHICLE.

NHTSA ODI 11266748

MY ACC SENSOR WILL NOT CONNECT THEREFORE MY CRUISE CONTROL DOES NOT WORK, LEAVING USELESS BUTTONS ON MY STEERING WHEEL. WE HAVE NO IDEA WHAT IS WRONG WITH THE WHOLE SYSTEM. TOOK IT TO THE DEALERSHIP AND WHILE THEY WERE DOING RECALL WORK, THEY CHECKED IT. SAID I WOULD HAVE TO BUY THE $2,000+ ACC UNIT AND THEN IT WOULD PROBABLY BE $1,000+ LABOR AND THEN HOWEVER MUCH IF THEY HAVE TO REPLACE WIRES OR ANYTHING ELSE. I JUST WANT MY CRUISE TO WORK, I DON'T CARE IF THE DISTANCE PART WORKS. WARRANTY WOULD NOT COVER IT AND I'M SURE I NO LONGER HAVE ANY FACTORY WARRANTY LEFT ON MY VEHICLE.

NHTSA ODI 11228255

CAR BEGAN TO SPUTTER AND RISE IN RPMS AND MISSING GEAR GOING INTO NUETRAL AND CAUSING DANGEROUS SITUATIONS IN TRAFFIC RUNS AT 2 RPMS IN IDEAL STANDPOINT NOW CAR IS LEAKING FLUIDS AND SERVICE 4WHEEL DRIVE LIGHTS ON I READ THAT THERE ARE RECALLS FOR THIS ISSUE IN OTHER KEEPS BUT NOT FOR MY VIN NUMBER AND THIS IS A MANUFACTURER PROBLEM

NHTSA ODI 11186855

VEHICLE LOSES ALL POWER WHEN SLOWING DOWN OR STOPPED. LOSE ABILITY TO STEER. HAVE TO RESTART THE VEHICLE.

NHTSA ODI 11166731

1. JEEP DIES FOR NO REASON WHEN DECELERATING IT HAPPENS AT HIGHWAY SPEEDS WHEN TAKING THE FOOT OF THE GAS IT LAST HAPPENED ON HIGHWAY 1 ON A BIG CURVE, STEERING AND BRAKES LOST POWER ON A CLIFF SIDE ROAD.(SCARED ME AND THE FAMILY 1/2 TO DEATH) IT HAS HAPPENED ON THE DUMBARTON BRIDGE IN COMMUTE TRAFFIC IT ALSO HAPPENS WHEN DECELERATING ON OFF RAMPS OR COASTING TO STOP LIGHTS. YOU NEED TO COMPLETELY STOP THE CAR PUT IT IN PARK AND PRESS ON THE BRAKE TO RESTART IT. THIS IN TRAFFIC IS ALSO DANGEROUS JEEP SAYS 10 THINGS MAY CAUSE IT AND THEY WILL NOT FIX TRY ANY OF THEN BECAUSE THEY CANNOT PINPOINT WHICH ONE IT IS. 2. CRUISE CONTROL SLAMS ON THE BREAKS FOR NO REASON. ANOTHER DANGEROUS PROBLEM NO CARS IN FRONT OF ME, OPEN HIGHWAY, NO OVERHEAD BRIDGES OR GUARD RAILS IN SIGHT AND THE BRAKES SLAM ON.

NHTSA ODI 11142913

VEHICLE RANDOMLY SHUTS OFF WHILE DRIVING. NO INDICATIONS OF PROBLEM AS FAR AS WARNINGS. LOSES ALL ENGINE POWER, POWER STEERING, POWER BRAKES. HAPPENS WHEN SLOWING. ONCE SHIFTED TO NEUTRAL OR PARK, IT WILL RESTART WITHOUT ISSUE. INTERMITTENT DANGEROUS PROBLEM. NO FAULTS ACTIVE, NO DIAGNOSIS TO BE FOUND. VEHICLE IS UP TO DATE ON RECALLS AS FAR AS WE CAN TELL. CONCERNS FOR SAFETY ARE PRESENT. VEHICLE CURRENTLY HAS 128929 MILES, BUT THIS HAS HAPPENED 3-4 TIMES A YEAR RANDOMLY SINCE WE PURCHASED IT AT 33K IN 2014.

NHTSA ODI 11098062

CAR LOST ALL POWER FOR STEERING AND BRAKING. CAR STALLED. WAS AT LOW SPEED 5-8MPH TURNING TO THE RIGHT INTO A GAS STATION DRIVEWAY FROM BUSY ROADWAY OF SPEEDS OF 55MPH. CAR WENT STRAIGHT AND ROLLED TO A STOP. GRATEFUL WAS PARKING LOT AND DITCH IN FRONT OF ME AND NOT THE GAS PUMPS OR ANOTHER VEHICLE AS I HAD NO CONTROL OF THE CAR STOPPING. I HAVE TWICE HAD CAR TO DEALER FOR CAR GOING INTO LIMP MODE. BOTH IN YEAR 2016. SAME CYLANOID EACH TIME.

NHTSA ODI 10939089

VEHICLE STALLS WHEN APPLYING BRAKES WHILE DECELERATING. ALL POWER IS LOST AND VERY DIFFICULT TO STEER OR BRAKE. THE VEHICLE WILL RESTART WHEN PUT BACK INTO PARK AFTER DRIFTING TO A STOP. THIS IS A RANDOM PROBLEM THAT OCCURS 1-2 TIMES EVERY COUPLE OF WEEKS ON AVERAGE. THE PROBLEM HAS BEEN REPORTED TO JEEP AND HAS BEEN AT THE DEALER SEVERAL TIMES BUT THEY CANNOT REPRODUCE THE PROBLEM AND THERE ARE NO ENGINE CODES BEING GENERATED. THIS IS A VERY DANGEROUS HAZARD AND I HAVE SIMPLY BEEN LUCKY I HAVE NOT BEEN IN A SERIOUS ACCIDENT YET AS A RESULT.

NHTSA ODI 10826047

TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED AND SHIFTED INTO REVERSE, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED. THE CONTACT SUFFERED A FRACTURED NOSE THAT INJURED THE SINUS CAVITIES AND A FRACTURED RIB. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000. UPDATED 05/10/16*LJ UPDATED 05/24/18*JB

NHTSA ODI 10825365

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START OCCASIONALLY. IN ADDITION, WHILE ACCELERATING FROM A STOP, THE ACCELERATOR PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

NHTSA ODI 10788727

THERE IS/HAS BEEN CONTINUED ISSUE WITH THE 2012 JEEP GRAND CHEROKEE NOT STARTING AND/OR IGNITION GETTING STUCK IN STARTING MODE. WHEN THE IGNITION IS EVIDENTLY STARTED AFTER SEVERAL ATTEMTPS THE SPEED CONTROL EXCELLS TO MAXED RATE INCLUDING RPM RATE WHILE IN PARKED STATE OR DRIVING AND UPON BREAKING IT DID NOT STOP THE INCREASED SPEED UNTIL 1 MINUTE OR MORE LATER (VERY SCRARY).

NHTSA ODI 10758804

TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL FRACTURED. THE CONTACT MERGED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000.

NHTSA ODI 10678612

TL- THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXPERIENCED AN UNINTENDED ACCELERATION. IN ADDITION, THE ENGINE REVVED BUT FAILED TO ACCELERATE ON SEVERAL OCCASIONS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) WAS RECEIVED IN MAY OF 2014, NHTSA CAMPAIGN NUMBER 14V391000 (ELECTRICAL SYSTEM) WAS RECEIVED IN AUGUST OF 2014 AND NHTSA CAMPAIGN NUMBER: 14V636000 (ELECTRICAL SYSTEM) IN DECEMBER OF 2014. THE DEALER INFORMED THAT THE PARTS WERE NOT AVAILABLE AND NO ESTIMATED DATE FOR RECEIVING THE PARTS COULD BE GIVEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. DJR

NHTSA ODI 10670620

TL-THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THE VEHICLE VIOLENTLY ACCELERATED AND EXCESSIVE FORCE WAS REQUIRED ON THE BRAKE PEDAL. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,525. DJR

NHTSA ODI 10661250

MY 2012 JEEP GRAND CHEROKEE LAREDO HAS STALLED WHEN TURNING ON AND HAS OFTEN NOT TURNED ON. WHEN DRIVING THE VEHICLE THE CAR HAS SHUT OFF ALMOST CAUSING AN ACCIDENT.THIS HAS HAPPENED ON MANY OCCASIONS. THE CAR ACCELERATES OFTEN WHEN DRIVING THE LIGHTS, AIRBAG SYMBOLS, ETC TURN ON ERRATIC. I HAD TO REPLACE THE ALTERNATOR AND BATTERY DUE TO FAULTY TIMP WHICH JEEP HAS RECALLS ON HOWEVER NOT MY YEAR ALTHOUGH-MY CAR HAS THE SAME PROBLEMS WHICH I HAVE TO PAY FOR AND I HAVE RESEARCHED AND MANY OTHER JEEP OWNERS HAVE THE SAME ISSUES AND JEEP IS VERY AWARE AND ARE NOT TAKING RESPONSIBILITY, I FEEL UNSAFE DRIVING THIS CAR ESPECIALLY WITH MY CHILDREN, THE CAR IS UNRELIABLE AND HAVE BEEN LATE TO WORK DUE TO THE CAR STALLS AND LACK OG TURNING ON. THIS CAR HAS A MIND OF ITS OWN STARTS WHEN IT FEELS LIKE IT, SPEEDS UP ON ITS OWN, LIGHTS TURN ON OFF,TELLS U KEYS LEFT THE CAR WHEN IT HASN'T. VERY ANGRY AT JEEP I SHOULD NOT HAVE TO PAY FOR FAULTY EQUIPMENT DUE TO YOUR NEGLIGENCE! *TR

NHTSA ODI 10660297

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKING WITH THE BRAKES ENGAGED, THE VEHICLE ERRONEOUSLY ACCELERATED AND TRAVELED OVER A BUSH, A HILL, CROSSED A FOUR LANE ROAD AND THEN CRASHED INTO A TREE. THE CONTACT INDICATED THAT THE AIR BAGS FAILED TO DEPLOY AND THE ENGINE CONTINUED TO REV AFTER THE CONTACT EXITED THE VEHICLE. THE CONTACT THEN REMOVED THE KEY TO SHUT OFF THE ENGINE. THE CONTACT SUFFERED A BRUISED CHEST DURING THE INCIDENT BUT DID NOT REQUIRE MEDICAL TREATMENT. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 53,500. UPDATED 11/21/14*CN THE CONSUMER STATED THE VEHICLE WAS PUT IN PARK, BEFORE SHE EXITED, WITH THE ENGINE STILL RUNNING. UPDATED 12/02/14

NHTSA ODI 10644779