What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

COULD HEAR POWER STEERING PUMP WHINE. LOOKED AT POWER STEERING FLUID LEVEL AND IT WAS LOW. CRAWLED UNDERNEATH AND FOUND FLUID DRIPPING OFF OF RACK'N PINION AND SIGNS OF FLUID BLOWING ALL OVER UNDER CARRIAGE. TOOK TO DEALER AND REPORTED THE PROBLEM ON JULY 1ST. *TR

NHTSA ODI 10522797

MY SON WAS DRIVING MY 2012 JEEP GRAND CHEROKEE HOME. WHEN HE WAS CLOSE TO MY HOME HE NOTICED AN ACRID SMELL AND SAW A SMALL AMOUNT OF SMOKE COMING FROM THE AREA AROUND THE CONTROL PANEL, NEAR THE REAR VIEW MIRROR, ON THE CEILING OF THE VEHICLE. WHEN HE PULLED IN THE DRIVEWAY HE TURNED OFF THE VEHICLE BUT THE AMOUNT OF SMOKE INCREASED SO MY SON CALLED THE FIRE DEPARTMENT. BEFORE THEY ARRIVED THE CAR HAD BURST INTO FLAMES. SIGNIFICANT PORTIONS OF THE ROOF, SUNROOF AND CEILING OF THE CAR HAVE BEEN BADLY DAMAGED... UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS

NHTSA ODI 10522665

THIS JEEP WAS REPLACED BECAUSE THE PRIOR JEEP WAS LEMON LAW. THE ENGINE LIGHT APPEARED AFTER ABOUT 3 WEEKS OF PURCHASE, THE CAR WAS BRAND NEW. LIKE THE LAST JEEP, IT WOULD STALL CAUSING LOSS OF POWER BRAKES AND POWER STEERING. THE ELECTRICAL SYSTEM WOULD ALSO FREEZE (NAVIGATION AND RADIO) CONSTANTLY AND WOULD NOT FIX ITSELF UNLESS THE BATTERY WAS UNPLUGGED. SHAVE JEEP IN THOUSAND OAKS, CA UPGRADED THE ENGINE AND NAVIGATION SOFTWARE, BUT PROBLEMS RESUMED SHORT AFTER. SHAVER JEEP THEN INFORMED ME THAT THEY WOULD ONLY LOOK AT THE VEHICLE IF THE ENGINE LIGHT WAS ON. THE ENGINE LIGHT WOULD GO ON AND OFF SO IT WAS HARD TO TIME IT RIGHT TO BRING IT INTO THE SHOP. BECAUSE OF THIS "RULE," SHAVER JEEP WILL NOT ACKNOWLEDGE THAT THE CAR HAS BEEN BROUGHT IN FOR REPAIR 7 TIMES. AS OF TODAY, THE CAR STALLED ON A BUSY FREEWAY AND PUT THE PASSENGERS IN DANGER. CONSTANT ENGINE CODE: CRANKSHAFT POSITION SENSOR. *TR

NHTSA ODI 10522344

HUSBAND DRIVING MV TO STORE, STARTED SMELLING SHARP SMELL OF WIRES BURNING, WHITE SMOKE COMING FROM AREA AROUND THE VISOR ON DRIVERS SIDE, CAME RIGHT HOME WITH IT, SINCE SMOKE WAS BURNING HIS EYES AND NOSE, OPENED SUNROOF TO LET SMOKE OUT, IT CONTINUED SMOKING THEN STARTED TO BURN THRU MATERIAL SURROUNDING THE VISOR, THEN BURST INTO FLAMES . MY HUSBAND GOT OUT THE FIRE EXTINGUISHER AND WAS ABLE TO PUT THE FLAMES OUT, BEFORE THE FIRE DEPT ARRIVED.INSIDE OF THE MV HAS MELTED PLASTIC ALL OVER.THE SUNROOF WILL NOT WORK, AND THE ELECTRICAL SYSTEM IS ALL SCREWED UP. *TR

NHTSA ODI 10522159

ORIGINAL EQUIPMENT TIRES, MICHELIN LATITUDE TOUR, WORN DOWN TO WEAR BARS AT 14,600 MILES. TIRES WERE ROTATED TWICE AT 5,000 AND 10,000 MILES BY DEALER. TIRES ARE ADVERTISED AS HAVING A 65,000 MILE WARRANTY. *TR

NHTSA ODI 10520565

ON JUNE 2 AFTER CLEANING THE CAR AT THE CAR WASH (MANUALLY) ON THE WAY BACK TO OUR HOME ALL THE LIGHTS OF THE DASHBOARD LIT UP FOR ALL SERVICES TO BE DONE AND THE WIPERS ACTIVATED BY THEMSELVES. THE SAFETY BELTS ARE NO LONGER WORKING AND THE LIGHTS OF THE CAR ARE NOT FUNCTIONAL. YOU DO NOT HAVE BLINKERS, SEAT BELTS OR BRAKE LIGHTS. THE RPM NEEDLE GOES UP AND DOWN RANDOMLY AND THE ENGINE CONTINUES TO REV UP AND DOWN. THE BRAKES FEEL AS IF THEY ARE NOT WORKING TO FULL STRENGTH, CAR WAS TURNED OFF AND RESTARTED TO SEE IF PROBLEM WITH DASHBOARD STILL EXIST. CAR STARTED WITH THE SAME PROBLEMS, BUT WAS UNABLE TO SHIFT INTO GEAR. CAR WAS TOWED TO DEALERSHIP FOR SERVICE. THE CAR WAS SERVICED AT BRIGHAM-GILL DEALERSHIP (ORIGINAL SALES DEALER) ON 03-JUNE-2013 GIVING IT BACK TO ME WITH THE RESET OF ALL MODULES AND DEEMED OK AT THAT POINT. ON 08-JUNE-2013 THE SAME EXACT PROBLEM HAPPENED WHILE DRIVING TO VIRGINIA BEACH. CAR STARTED SAME PROBLEMS EXPERIENCED ON 03-JUNE-2013. CAR IS AT NEW JERSEY DEALERSHIP FOR REPAIRS. CAR DEALER IN NJ NOTED THAT THERE WAS A NEW COMPUTER MODULE REPLACEMENT TO SAID VEHICLE IN JANUARY TIMEFRAME. EACH TIME THE CAR HAS THIS PROBLEM, YOU ARE NOT ABLE TO EITHER START THE VEHICLE OR MOVE CAR OUT OF PARK POSITION. *TR

NHTSA ODI 10519493

I WAS DRIVING HOME FOR LUNCH AND SMELLED A VERY SHARP SCENT THAT BURNED MY THROAT AND EYES. I ROLLED DOWN THE WINDOWS THINKING IT WAS THE CAR IN FRONT OF MINE. I SAW WHITE SMOKE ON THE RIGHT SIDE OF MY VEHICLE AND THAN THE PASSENGER VISOR MELTED OFF THE CEILING AND FOLLOWED IT WAS A FIRE AT THE SIGHT OF THE VISOR HOLE. THE FIRE DRIPPED DOWN ONTO THE PASSENGER SEAT AND I CALLED 911 AND PULLED OVER. I RAN INSIDE AND 2 GENTLEMAN CAME OUT WITH A FIRE EXTINGUISHER AND PUT THE FIRE OUT RIGHT AS THE FIRE DEPARTMENT ARRIVED. *TR.. UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS

NHTSA ODI 10515592

MY ISSUE WITH THE JEEP IS THAT I BELIEVE IT HAS AN DESIGN AND ENGINEERING FLAW. THIS VEHICLE HAS AN AUTOMATIC TRANSMISSION. WHEN THE SHIFT LEVER IS IN DRIVE THE LEVER IF BUMPED ACCIDENTALLY TO THE LEFT IT WILL DOWN SHIFT. THIS HAS HAPPENED TO ME ON SEVERAL OCCASIONS. I WAS TRAVELING IN EXCESS OF 65 MPH'S THE FIRST TIME IT HAPPENED AND DIDN'T REALIZE WHAT HAD CAUSED THE DOWNSHIFT. THIS IS VERY HARD ON THE TRANSMISSION AND ENGINE NOT TO SAY A MAJOR SAFETY ISSUE. I'M LEFT HANDED AND DRIVE SUCH, MANY TIMES I HAVE CAUGHT THE RIGHT SLEEVE OF MY SHIRT ON THE SHIFT LEVER AND HAVE CAUSED THE TRANSMISSION TO DOWNSHIFT . I BELIEVE THERE SHOULD BE A LEVER OR BUTTON THAT SHOULD BE DEPRESSED TO ALLOW THE DOWNSHIFT TO OCCUR. PLEASE ADDRESS THIS ISSUE. THANK YOU! *TR

NHTSA ODI 10515302

CHECK ENGINE LIGHT (CEL) IS ON WITH P0300 AND P0302 CODES, EXHAUST ESCAPING #2 PISTON HEAD- CAUSING ROUGH IDLING, CEL FLASHES, AND SEVERAL STALLS WHILE IN MOTION. FOUND OUT THIS IS "COMMON" ON PENTASTAR ENGINES, AND PARTS ARE NOT READILY AVAILABLE FROM CHRYSLER TO MAKE REPAIRS, AND DEALERS LET PEOPLE DRIVE THE CAR INSTEAD OF PROVIDING ALTERNATIVE TRANSPORTATION. THEY SHOULD HAVE TO REPAIR AND REPLACE THESE HEADS THAT HAVE NOW BEEN REDESIGNED IN MORE CURRENT BUILDS. LETTING PEOPLE DRIVE CARS THAT CAN STALL IN MOTION IS DANGEROUS. NOT HAVING PARTS READILY AVAILABLE WHEN THEY ARE HAVING 300 TO 400 OF THESE FAILURES A WEEK IS RIDICULOUS. THE ATTACHED LINK SHOWS THAT CHRYSLER HAD THIS PART SHORTAGE SINCE LAST SUMMER, AND IS NOT MEETING THE DEMAND FOR REPLACEMENTS EVEN NOW. HTTP://WWW.AUTOWEEK.COM/ARTICLE/20120813/CARNEWS/120819959. *TR

NHTSA ODI 10512874

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE CYLINDER HEAD WAS CORRODED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 47,000. *TR

NHTSA ODI 10508253

THE INCIDENT OCCURRED DURING ACCELERATION UP AN ENTRANCE RAMP INCLINE FROM 30 MPH TO 50 MPH ENTERING THE HIGHWAY. WHEN ENTERING THE HIGHWAY A VEHICLE MOVED INTO MY PATH AT WHICH TIME, I QUICKLY MOVED MY FOOT FROM THE ACCELERATOR PEDAL TO THE BRAKE PEDAL TO FIND THE BRAKE PEDAL WAS HARD TO PRESS AND MY CAR DID NOT RESPOND TO ANY BRAKE PEDAL INPUT, AT THAT MOMENT. I HAD TO SWERVE TO AVOID CONTACT WITH THE OTHER VEHICLE. A VERY SHORT TIME LATER, THE BRAKES APPEARED TO FUNCTION NORMALLY AGAIN. I WAS ABLE TO RECREATE THIS CONDITION MULTIPLE TIMES AND BROUGHT MY VEHICLE IN FOR SERVICE. THEY WERE UNABLE TO RECREATE THE CONDITION INITIALLY. I RODE WITH THE TECHNICIAN AND WALKED HIM THROUGH THE STEPS TO RECREATE MY EXPERIENCE. HE CONFIRMED THE CONDITION EXISTED. THE DEALERSHIP HAS REPLACED A BRAKE BOOSTER VACUUM HOSE AND CAN STILL CREATE THE CONDITION IN MY VEHICLE "A BRAKE PEDAL THAT IS HARD TO DEPRESS AND DOES NOT SLOW/STOP THE VEHICLE IMMEDIATELY." CHRYSLER HAS STATED IT IS AWARE OF THIS CONDITION IN IT'S PENTASTAR 6 CYLINDER DUE TO LOW VACUUM BRAKE BOOST UNDER CERTAIN CONDITIONS AND DESCRIBES THE CONDITION AS A "CHARACTERISTIC" OF THE ENGINE, FURTHER EXPLAINING THE "VEHICLE IS WORKING AS INTENDED." WHILE EVERY ONE AT THE DEALERSHIP AND CHRYSLER WAS NICE THIS IS A SAFETY CONCERN THAT NEEDS TO BE REMEDIED IMMEDIATELY. NOT HAVING RESPONSIVE BRAKES UNDER ALL CONDITIONS IS NOT ACCEPTABLE, THIS IS NOT A "CHARACTERISTIC" BUT A DESIGN FLAW THAT SOMEONE NEEDS TO ADDRESS BEFORE TOO MANY UNITS ARE ON THE ROADS AND EXPERIENCE THE WRONG CONDITIONS AT THE WRONG TIME AND SOMEONE IS NOT ABLE TO SWERVE OR STOP IN TIME. I CAN'T IMAGINE THIS HAS NOT OCCURRED ALREADY. THERE IS A "CHRYSLER START CASE" WITH THIS INFORMATION IN IT.

NHTSA ODI 10500402

DRIVING THE VEHICLE FROM THE DRIVEWAY DOEN THE ROAD TO A STOP SIGN. WHEN APPLYING THE BRAKES NOTICED THAT THE PEDAL WENT DOWN TO THE FLOOR AND THE BRAKES DID NOT GRAB TO STOP THE VEHICLE. HOLDING THE PEDAL TO THE FLOOR HEARD A SOUND (LIKE AIR RELEASING FROM A BASKETBALL) AND THE VEHICLE SLOWLY BEGAN TO SLOW DOWN AND ROLL TO A STOP. ACREFULLY REACHED MY DESTINATION WHICH WAS A SHORT DISTANCE. LEFT VEHICLE IN PARKING LOT AND WENT TO WORK. CAME OUT APPROXIMATELY THREE HOURS LATER. AIR TEMPERATURE HAD WARMED UP TO ABOVE 32 DEGREES. DROVE VEHICLE AGAIN AND BRAKES WORKED NORMALLY. CALLED DEALERSHIP THE NEXT DAY AND THEY SAID SINCE NO ABS LIGHT CAME ON THEY REALLY COULDN'T DO ANYTHING. THEY SUGGESTED THAT MAYBE THERE WAS AIR IN THE BRAKE LINE. WELL ON FEB.18TH IT HAPPENED AGAIN AFTER THE VEHICLE WAS OUTSIDE IN THE COLD AND THE WIND CHILL WAS IN THE SINGLE DIGITS. I CALLED THE DEALERSHIP IMMEDIATELY AND WAS TOLD TO BRING IT TO THEM. I DID AND THE SERVICE PERSON WHEN MOVING MY VEHICLE TO "AROUND BACK" HAD THE SAME OCCURANCE. BRAKE PEDAL GOING ALL THE WAY TO THE FLOOR AND VEHICLE ROLLING TO A STOP. WELL THE MECHANIC DIDN'T GET TO THE VEHICLE UNTIL LATER IN THE DAY WHEN THE AIR TEMPERATURE WARMED UP AND HE FOUND THAT THE BRAKES WERE FUNCTIONING NORMALLY AND HE COULD NOT FIND ANY ISSUE WITH THE BRAKE LINES, BRAKE MASTER CYCLINDER, OR ABS. THE DEALER HAS KEPT THE VEHICLE OVERNIGHT BUT I AM CONCERNED THEY WILL FIND NO ISSUE. I DO NOT WANT TO DRIVE THE VEHICLE UNTIL I AM ASSURED THAT THE BRAKES WILL FUNCTION PROPERLY IN ALL WEATHER CONDIONS. *TR

NHTSA ODI 10499216

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH WHEN THE TIRE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS PARKED OVERNIGHT HOWEVER, THE FRONT PASSENGER'S SIDE TIRE WAS FOUND TO BE DEFLATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THE WHEEL COULD HAVE BEEN DAMAGED DUE TO THE DRIVER'S NEGLIGENCE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC, WHO ADVISED THE CONTACT THAT THE WHEEL WAS LEAKING AIR DUE TO THE WELDING AT THE TIME OF MANUFACTURING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. UPDATED 4/24/13 *CN UPDATED 05/20/2013 *JS

NHTSA ODI 10499243

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND WAS THEN TAKEN TO THE DEALER TO BE INSPECTED. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY CYLINDER NUMBER 4 MISFIRING IN THE HEAD OF THE ENGINE. THE DEALER ALSO STATED THAT THE PART WAS CURRENTLY ON BACK ORDER. THE VEHICLE WAS AWAITING REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE 23,000.

NHTSA ODI 10496837

THE SIDE VIEW MIRRORS ARE AN OBSTRUCTION OF THE DRIVER'S VIEW WHEN TURNING INTO SPIRALING PARKING LOTS. THE MIRRORS ARE SO LARGE, (LARGER THAN NECESSARY TO SEE WHAT IS ON THE SIDE OF THE VEHICLE) THAT I HAVE TO SIT FORWARD AND LOOK AROUND THE MIRROR OR ABOVE THE MIRROR, OR BELOW THE MIRROR TO SEE THE LINE IN THE STREET. IT IS VERY HARD TO SEE WHERE THE LINES ARE WHEN DRIVING INTO A PARKING SPACE OR AN ATM MACHINE. I AM A TALL PERSON SO I IMAGINE A SHORTER PERSON WOULD REALLY HAVE TROUBLE WITH VISIBILITY WHEN DRIVING AND TRYING TO SEE WHAT IS ON THE SIDES OF THE VEHICLE. I HAVE TO BE VERY CAUTIOUS WHEN DRIVING BECAUSE I HAVE ALMOST HIT OTHER VEHICLES WHEN TURNING LEFT DUE TO OBSTRUCTION OF VISIBILITY. I CAN SEE THROUGH THE SIDE VIEW MIRRORS, I JUST CANNOT AROUND THE MIRRORS. THIS IS DEFINITELY A DESIGN DEFECT BECAUSE I CANNOT SEE ANYONE NOT HAVING A PROBLEM SEEING AROUND THESE MIRRORS. MY HUSBAND COMPLAINS ABOUT THE MIRRORS AND EVERYONE THAT DRIVES MY JEEP. THE MIRRORS NEED TO BE SMALLER AND LOWER SO THAT YOU CAN SEE OVER AND AROUND THEM. I HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER VEHICLE AND I FEAR THAT THERE WILL BE MANY ACCIDENTS OR NEAR ACCIDENTS WITH DRIVERS IF THIS DEFECT IS NOT CORRECTED. I AM VERY CAUTIOUS WHEN DRIVING IN CERTAIN SITUATIONS BECAUSE OF THE VISIBILITY PROBLEM. I AM CONSIDERING SELLING THE VEHICLE (WHICH IS NOT A YEAR OLD YET) DUE TO THE SAFETY ISSUE OF THE MIRRORS. *TR

NHTSA ODI 10491783

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE SURGED FORWARD ABNORMALLY WHEN FIRST STARTED. THE FAILURE WOULD ALSO OCCUR WHILE THE VEHICLE WAS ENGAGED IN PARK. THE CONTACT STATED THAT THE ANTI-LOCK BRAKING SYSTEM AND THE FOUR WHEEL DRIVE WARNING LIGHTS ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES AND THE MANUFACTURER SENT SEVERAL ENGINEERS TO FURTHER INSPECT THE FAILURE. THE MANUFACTURER WAS NOT ABLE TO DETERMINE WHAT CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40 AND THE CURRENT MILEAGE WAS 2,000. THE CONSUMER STATED HIS FOOT WAS ON THE BRAKE, WHEN THE VEHICLE LURCHED FORWARD. UPDATED 01/07/13

NHTSA ODI 10487699

COLD STARTED VEHICLE. WAITED FOR FAST IDLE TO SUBSIDE (COOL WEATHER). PLACED IN DRIVE AND SLOWLY ACCELERATED INTO GARAGE, APPR 30 FEET. BRAKED VEHICLE TO FULL STOP. VEHICLE SEEMED TO BE UNDER SOME LEVEL OF POWER, MORE THAN IDLE SPEED WITH NO ACCELERATION BY DRIVER. BEGAN TO SHIFT OUT OF DRIVE AND ONCE THE SHIFT LEVER WAS IN THE NEUTRAL SLOT, THE ENGINE RPMS INCREASED TO ABOUT 4000 RPM. ENGINE WAS SHUT DOWN IN NEUTRAL TO AVOID SHIFTING INTO PARK AT HIGH RPM. SECOND OCCURRENCE ON 15NOV2012, SAME SITUATION. CONTACTED LOCAL DEALER (BB - CHRYSLER JEEP) (16NOV2012 0931), SPOKE WITH PM - SERVICE CONSULTANT WHO STATED THAT THERE WERE NO RECALLS OR SERVICE BULLETINS ON THIS VEHICLE FOR ACCELERATION TYPE PROBLEMS. HE RECOMMENDED TO BRING IN FOR INSPECTION IF IT HAPPENS AGAIN. *TR

NHTSA ODI 10484890

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL BEGAN TO VIBRATE VIOLENTLY. THE DEFECT RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES FOR THE STEERING MALFUNCTION. THE REPAIRS CONSISTED OF BOTH FRONT TIRES BEING REPLACED AND BALANCED AND A FOUR WHEEL ALIGNMENT. THE FAILURE CONTINUED AFTER THE REPAIRS WERE PERFORMED. THE VEHICLE REMAINED AT THE DEALER FOR ADDITIONAL INVESTIGATION OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED BUT WAS UNABLE TO PROVIDE NY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 150.

NHTSA ODI 10481967

A CHECK ENGINE LIGHT CAME ON WHILST STOPPED AT A RED LIGHT. WE TOOK IT TO AUTOZONE AND THEY PLUGGED INTO IT AND THEY DISPLAYED A MISFIRE ON 2. THIS IS THE 2ND TIME IT HAPPENED. THE FIRST TIME CHRYSLER CHANGED THE HEAD. NOW ITS IN THE SHOP FOR THE SAME ISSUE. I AM WAITING FOR THE DEALER TO GET BACK WITH ME ON WHAT CHRYSLER IS GOING TO DO. *TR

NHTSA ODI 10479263

IN EITHER THE 5TH OR 6TH GEAR, THE TRANSMISSION/DRIVE TRAIN SHUTTERS WHEN ASCENDING A MODEST GRADE AT A STEADY SPEED BETWEEN 50 AND 65 MPH. INITIALLY THERE WAS A POWER LOSS AND THE TRANSMISSION SEEMED TO GO INTO NEUTRAL MOMENTARILY. CHRYSLER REPLACED THE OXYGEN SENSOR, TORQUE CONVERTER AND SEVERAL FLUIDS AND FILTERS. THIS HAS HELPED, BUT THE SHUTTERING REMAINS. CHRYSLER MAINTAINS THE CONDITION IS NORMAL, AND, IF THE SHUTTERING IS BOTHERSOME, THE CAR SHOULD BE PUT IN THE "TOW/HAUL" MODE EVEN IF NOTHING IS BEING TOWED AND ONLY THE DRIVER IS IN THE CAR. (AT THE JEEP FORUM AND OTHER VENUES ON THE INTERNET, OTHERS REPORT VIRTUALLY IDENTICAL PROBLEMS ON JEEPS WITH THE V-8 ENGINE.) *TR

NHTSA ODI 10476855

TL* THE CONTACT OWNS 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO RAN A DIAGNOSTIC TEST AND ADVISED THE CONTACT THAT THE HEAD CYLINDER GASKET MALFUNCTIONED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 13,150.

NHTSA ODI 10475784

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, HE FELT THE VEHICLE ACCELERATED INDEPENDENTLY. HE KEEP HIS FOOT ON THE BRAKE AND TURNED OFF THE VEHICLE AND TURNED IT BACK ON AND THE VEHICLE RESET. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE DEALER STATED THEY COULD NOT FIND A FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 10,000.

NHTSA ODI 10470104

I BOUGHT MY BAND NEW 2012 JEEP GRAND CHEROKEE OVERLAND 7 MONTHS AGO - BRAND NEW FROM THE CHRYSLER JEEP DEALERSHIP AND ABOUT A MONTH AFTER I BOUGHT IT I STARTED TO NOTICE THE ACCELERATION IS NOT 100%, THE WINDOWS STOP ROLLING UP OR DOWN FOR HOURS AT A TIME AT RANDOM TIME, THE BRAKES SOMETIMES DON'T WORK ALL THE WAY, THE ENGINE JUMPS WHEN SWITCHING GEARS AND MOST RECENTLY MY CHECK ENGINE LIGHT CAME ON, THE CAR WOULD NOT ACCELERATE AND THE RPMS WOULD NOT GO PAST 1.5 EVEN WHEN FLOORING IT & THERE WERE LOUD CLICKING NOISES WITH A LOUD FAN. THIS TIME I WAS NOT ABLE TO DRIVE TO THE DEALERSHIP - I HAD TO TOW IT IN BECAUSE IT WAS NOT DRIVABLE. I HAVE TAKEN IT TO THE DEALER SHIP 3 TIMES FOR THEM TO CHECK ON THESE THINGS & EVERYTIME I TAKE IT IN THEY TELL ME THEY ARE "UNABLE TO RECREATE THE PROBLEMS" & CANNOT HELP ME. I HAVE CALLED NUMEROUS TIMES TO COMPLAIN & REPORT ISSUES AND THEY EITHER TELL ME THEY CANNOT HELP ME, THEY PUT ME ON HOLD FOR AN INFINITE AMOUNT OF TIME, I GO TO VOICEMAIL, OR NO ONE IS AVAILABLE. THEY CALLED ME TODAY, AFTER HAVING IT FOR 4 DAYS, AND TOLD ME THE CHECK ENGINE LIGHT WAS FOR A "EVAP PERG SYSTEM" SO THEY REPLACED A HOSE & UPDATED MY POWER CONTROL MODULE AS A PRECAUTION. WHEN I ASKED THEM HOW THIS HAD ANYTHING TO DO WITH MY ENGINE PROBLEMS HE COULD NOT EXPLAIN IT. WHEN I ASKED HIM WHY MY ENGINE HAS PROBLEMS HE COULD NOT EXPLAIN IT. NO ONE THERE WANTS TO HELP ME - WHAT I FEEL LIKE THEY ARE DOING IS GIVING ME EXCUSE AFTER EXCUSE IN THE BOOK, STALLING ME FOR AS LONG AS THEY CAN UNTIL MY WARRANTY RUNS OUT. I HAVE DEALT WITH 4 MANAGERS THERE - THE 1ST ONE STOPPED RETURNING MY PHONE CALLS, THE 2ND ONE TOLD ME I AM IMAGINING THINGS AND I SHOULD STOP COMPLAINING AND BE THANKFUL THAT I HAVE A NEW CAR, THE 3RD ONE POND ME OFF ONTO A 4TH ONE & THE 4TH ONE TOLD ME TO MY FACE THAT I AM A LIAR AND I AM MAKING UP STORIES SO THE SITUATION LOOKS WORSE THEN IT ACTUALLY IS. *TR

NHTSA ODI 10469611

WE HAD NOTICED A SMALL PUDDLE OF FLUID IN OUR GARAGE AND TOOK CAR TO BE SERVICED AT JEEP. THEY SAID IT WAS TRANSMISSION FLUID AND FIXED THE PROBLEM. NEXT DAY WE DROVE 500 MILES TO OLIVER BC AND WHEN WE STOPPED THE CAR, WE NOTICED A LARGER PUDDLE OF RED FLUID FROM THE LEFT FRONT AREA UNDER CAR. THE CAR WAS DIFFICULT TO STEER AND REALIZED IT MUST BE POWER STEERING FLUID THAT WAS LEAKING. WE TOOK IT TO A DEALER IN PENTICTION, BC AND THEY SAID THAT THERE WAS NO POWER STEERING FLUID LEFT IN THE SYSTEM. THEY "LOCATED POWER STEERING LEAK, AS CLAMP WAS NOT RELEASED, THEY RELEASED CLAMP, CLEANED OFF THE FLUIDS, REFILLED RESERVOIR, ROAD TESTED AND NO LEAKS." WE THEN DROVE ANOTHER 300 MILES TO OUR DESTINATION AND HAVE NOT HAD ANY LEAKS AND THE POWER STEERING SEEMS FINE. WE JUST BOUGHT THE CAR IN MAY AND IT ONLY HAS 2100 MILES ON IT. *TR

NHTSA ODI 10467787

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 1 MPH IN THE DRIVEWAY, A LOUD NOISE EMITTED FROM OUTSIDE OF THE VEHICLE AND SUDDENLY THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT NOTICED AN EXCESSIVE AMOUNT OF STEERING FLUID LEAKING ONTO THE GROUND. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHERE THE POWER STEERING HOSE WAS RECONNECTED. THE MALFUNCTION RECURRED TWICE AND EACH TIME THE VEHICLE WAS TOWED TO THE DEALER. THERE WERE OTHER REPAIRS PERFORMED AT DIFFERENT TIMES, WHICH CONSISTED OF REPLACING THE POWER STEERING PUMP AND COOLER. IN ADDITION, THE POWER STEERING RACK AND HOSES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THERE WAS CURRENTLY AN OPEN INVESTIGATION UNDER NHTSA ACTION NUMBER PE12020 (STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS). THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

NHTSA ODI 10467676