What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER STATED THAT THEY ONLY RECEIVED THREE PARTS, BUT DID NOT SPECIFY IF THE PARTS WERE RECEIVED WEEKLY OR MONTHLY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER INFORMED THE CONTACT THAT ONLY THREE PARTS PER WEEK WERE BEING MADE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE TIME FRAME FOR THE RECALL REPAIR IS UNREASONABLE. THE MANUFACTURER WAS MADE AWARE OF THE TIME FRAME THE CONTACT HAS WAITED. THE CONTACT HAS NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/20/14*CN UPDATED 12/02/14*JB

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE JERKED INTERMITTENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000. UPDATED 12/01/14*LJ UPDATED 01/27/15*JB

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE DEALER WOULD BE UNABLE TO REPAIR THE VEHICLE FOR TWO MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I HAD BROUGHT MY GRAND CHEROKEE IN FOR A RECALL I RECEIVED. I WAS TOLD THAT I NEEDED A BOOSTER AND SHIELD FOR MY BRAKES & THEY WOULD CALL ME WHEN THE PARTS CAME IN BUT THE CAR WAS SAFE TO DRIVE. ON 8/13 I CALLED TO FOLLOW UP SINCE I HADN'T HEARD ANYTHING FROM THE DEALER & WAS TOLD THE PARTS WERE ON BACK ORDER AND THEY WEREN'T SURE WHEN THE PARTS WOULD BE IN BUT AGAIN TOLD THE CAR WAS SAFE TO DRIVE. I EXPLAINED TO THEM I WAS HEARING AIR WHEN I PRESSED ON THE BRAKE THEY SAID THAT WAS THE BOOSTER BUT IT WAS FINE. ON 8/15 AT 6AM ON MY WAY TO WORK I WAS DOING 75MPH WITH THE FLOW OF TRAFFIC. THE CAR INFRONT OF ME SLAMMED ON HIS BRAKES I DID THE SAME, BUT MY CAR DIDN'T STOP. THANKFULLY IT WAS EARLY ENOUGH THAT I WAS ABLE TO SWERVE AN NOT CRASH OR DIE! I THEN GOT TO WORK AND HAD MY CAR TOWED TO THE CLOSEST DEALER, I WASN'T GIVEN THE OPTION OF A RENTAL CAR UNTIL THAT EVENING AND WITH MY WORK HOURS I WAS NOT ABLE TO GET A RENTAL UNTIL MONDAY. I PICKED UP MY CAR ON 8/22 AFTER THEY WERE ABLE TO TRACK DOWN THE BOOSTER &SHIELD. ON MY WAY HOME ABOUT 20MIN INTO THE DRIVE MY TRACTION LIGHT AND CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR TO MY LOCAL DEALER & THEY TOLD ME THAT WHEN THE DEALER WHO FIXED THE BOOSTER AND SHIELD DIDN'T DO THE RECALL PROPERLY & DIDN'T ADJUST THE THE BRAKE SWITCH PROPERLY. I WAS DRIVING WITH MY BRAKE LIGHTS ON & THE LIGHTS STAYED ON EVEN WHEN I WAS OUTSIDE THE CAR. THEY TOLD ME I WAS LUCKY THAT THE CAR DIDN'T POWER DOWN ON ME & SHUT OFF. THEY DEALER WHERE I WAS FIXED THE BRAKE SWITCH THANKFULLY, BUT MORE IMPORTANTLY THE BOOSTER BLEW ON MY CAR AND I ALMOST DIED!!! I FEEL SOMEONE NEEDS TO KNOW ABOUT THIS AND HOPE THAT PUTTING IT ON HERE WILL MAKE PEOPLE AWARE THAT WITH THIS RECALL THE CAR IS NOT SAFE TO DRIVE. I WAS LUCKY, BUT SOMEONE ELSE MAY NOT BE. *TR

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I HAVE BEEN CALLING MY DEALERSHIP REGARDING A BRAKE BOOSTER RECALL FOR 3 MONTHS, I HAVE CALLED 6 TIMES AND ALL IM TOLD IS YOUR ON THE WAITING LIST. IT SHOULD BE 3 WEEKS, THEN I'M TOLD THE SAME THING WHEN I CALL BACK IN 3 WEEKS. CALLED TODAY & GOT THE RUN AROUND AGAIN. APPARENTLY CHRYSLER ISN'T TO CONCERNED ABOUT PEOPLES SAFETY. I ALSO HAD A 2001 JEEP GRAND CHEROKEE WITH BRAKE ISSUES, YOU THINK THEY WOULD HAVE CORRECTED THE PROBLEM. THIS WILL BE THE LAST CHRYSLER/JEEP VECHICLE I WILL OWN . *TR

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I BOUGHT THE CAR BRAND NEW FROM SAFFORD CHRYSLER JEEP DODGE OF WARRENTON, VA. THE CAR MAKES NOISES BECAUSE OF A DEFECTIVE ABSORBER, WHICH HAS BEEN CLEARLY DETERMINED IN A MANUFACTURER TSB. ALSO THE CAR HAS A SAFETY RECALL FOR BRAKE BOOSTER ISSUES. I TOOK THE CAR TO THE DEALERSHIP (SAFFORD CHRYSLER JEEP DODGE OF WARRENTON, VA) LAST JUNE 14, 2014 AND THEY HAVE RECOGNIZED BOTH ISSUES BUT DIDN'T HAVE THE PARTS NEEDED IN STOCK TO DO THE REPAIRS. AFTER 2 MONTHS AND SEVERAL CALLS WE ARE GETTING THE SAME EXCUSES AND THE REPAIRS ARE STILL DUE. I AM AFRAID THEY DEALERSHIP IS DOING EVERYTHING TO AVOID THE REPAIR AND PROBABLY DOWN THE ROAD SAY THE CAR IS NOT UNDER WARRANTY ANYMORE. IN THE MEANTIME WE HAVE A CAR WITH A RECALL AND TSB ISSUE THAT IS NOT GETTING BETTER. *TR

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/23/14*CN THE RECALL WAS COMPLETED. UPDATED 10/30/14

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN DEPRESSING THE BRAKE PEDAL THERE WOULD BE AN ABNORMAL NOISE, WHICH OCCURRED INTERMITTENTLY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE FAILURE MILEAGE WAS 30,000.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I AM FILING A COMPLAINT AGAINST GRAND JUNCTION CHRYSLER. I RECEIVED A RECALL NOTICE IN MAY AND IT IS NOW AUGUST. THEY CLAIM THEY HAVE BEEN WAITING FOR THE PARTS. THIS RECALL IS FOR BRAKE BOOSTER VIN (LAST 8 CHARACTERS) CC289170; NOTIFICATION CODE: P14 P14/NHTSA 14-V154. *TR

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THE VEHICLE WAS REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT ONLY ONE PART WAS BEING MADE AVAILABLE PER WEEK. AS A RESULT, THE CONTACT HAD TO BE PLACED ON A WAITING LIST. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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ON THREE SEPARATE OCCASIONS OVER THE PAST TWO MONTHS, I HAVE EXPERIENCED AN UNANTICIPATED ENGINE STALL WHEN DECELERATING FROM HIGHWAY SPEED IN ORDER TO MAKE A TURN (BOTH RIGHT AND LEFT). IN EACH OF THESE INSTANCES, AS I WAS IN THE TURN (OR IMMEDIATELY BEFORE), THE ENGINE STALLED, LEAVING ME WITHOUT POWER-ASSISTED STEERING OR BRAKES. THIS MAKES THE VEHICLE DIFFICULT TO CONTROL, AS THE AMOUNT OF PHYSICAL FORCE NEEDED TO COMPLETE A TURN IS VERY SUBSTANTIAL. IN EACH INSTANCE, AFTER BRINGING THE VEHICLE UNDER CONTROL, I WAS ABLE TO RESTART IT BY PLACING THE SHIFT SELECTOR IN "NEUTRAL," APPLYING PRESSURE TO THE BRAKE PEDAL, AND PUSHING THE ENGINE START BUTTON. WHILE I HAVE SUFFICIENT ARM STRENGTH TO HAVE BEEN ABLE TO MAINTAIN CONTROL IN EACH OF THESE INSTANCES, IT IS, AT A MINIMUM, A SURPRISING AND UNEXPECTED EVENT TO HAVE STEERING AND BRAKE ASSIST FAIL SIMULTANEOUSLY. A SMALLER PERSON COULD EASILY LOSE CONTROL OF THE VEHICLE UNDER THESE CIRCUMSTANCES. I DO NOT KNOW WHETHER, WHEN THIS OCCURS, THE AIRBAGS ARE DISABLED, BUT THAT MAY ALSO BE A MATTER OF CONCERN. *TR

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/22/2014*LJ UPDATED 04/2/2015 *JS

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RECALL NOTICE RECEIVED P14/NHTSA 14V-154. CALLED DEALERSHIP REGARDING RECALL. TOLD THE PART WOULD BE ORDERED (JUNE 11). CALLED AGAIN AUGUST 7. TOLD IT WOULD BE ANOTHER TWO MONTHS. TOLD BY DEALERSHIP THAT ORDERS WERE ALLOWED TO GO THRU BUT THAT ONLY ONE PART PER WEEK SHIPPED. ASKED IF IT COULD BE MORE THAN A YEAR. DEALERSHIP THOUGHT NOT BUT ADMITTED IT HAD NO WAY OF KNOWING. *TR

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THERE WERE NO FAILURES AT THIS TIME.

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INFORMED BY TECHNICIAN THAT I HAVE THE RIGHT REAR SHOCK TO BE LEAKING OIL, CAUSING THE CAR TO BOUNCE, POOR CONTROL, RUSTY BRAKE PADS AND POSSIBLY MORE PROBLEMS IN THE FUTURE. THE VEHICLE ALSO HAVE BEEN SELECTED FOR AN IMPORTANT SAFETY RECALL (BRAKE BOOSTER PREMATURELY CORRODE. I NOT SATISFIED WITH ALL THESE SAFETY PROBLEMS FOR A CAR I PAID OFF, BOUGHT BRAND NEW, ONLY TWO YEARS OLD, WITH SUCH DISTURBING PROBLEMS, CONSTANTLY TAKING IT TO THE DEALERSHIP IT IS INCONVENIENT. THE SEAT BELT IS DIFFICULT TO CLICK, UN-CLICK AND I AM VERY DISTURBED. I AM CONSTANTLY AT THE DEALERSHIP REPAIRING AND WORRYING ABOUT WHAT WILL BE NEXT. CHRYSLER HAS SOLD TO CONSUMERS LIKE MYSELF A POOR QUALITY VEHICLE. *TR

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RIGHT REAR SHOCK IS LEAKING OIL, CAUSING DAMAGE TO SUSPENSION. DEALERSHIP CONTACTED CHRYSLER AND THE PART IS BACK ORDERED AND WILL NOT BE AVAILABLE TO 6-8 WEEKS. UNACCEPTABLE -THIS IS A SAFETY ISSUE THAT SHOULD NOT BE PUT OFF MORE THAN A MONTH. SO WHAT DO CUSTOMERS LIKE MYSELF DO, DRIVE AROUND OR STAY HOME "CARLESS" BECAUSE I WAS SOLD A BAD VEHICLE? INVESTIGATION NEEDS TO BE CONDUCTED AND SOMETHING MUST BE DONE. *TR

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