What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

IN FEB 2016 WAS DRIVING THROUGH TOWN AND MY DASHBOARD AND JEEP STARTED ACTING CRAZY AND IT JUST TOTALLY DIED AS I TRIED PULLING INTO GAS STATION, WAS NOW BLOCKING ENTRANCE/EXIT. TOTALLY DEAD, COULDN'T PUT IT IN NEUTRAL AND HAZARDS DIDN'T WORK. REPLACED TIPM COSTING ME $1300. THEN IN OCT 2016, JEEP DASHBOARD STARTED GOING CRAZY AGAIN AND DIED AS I'M DRIVING AND TURNING IN THE MIDDLE OF AN INTERSECTION! EVERYTHING DEAD, NO HAZARDS, LIGHTS ANYTHING AND IT WAS PITCH BLACK. I WAS LUCKY I DIDN'T GET HIT. NOW THEY SAID IT WAS BATTERY EVEN THOUGH I ARGUED THAT IT WASN'T, I SAID IT WAS THE TIPM AGAIN. THEY REPLACE BATTERY, BUT BATTERY LIGHT CAME ON RIGHT AFTER I LEFT DEALER. THEN THEY SAID IT WAS THE ALTERNATOR. GOT IT REPLACE BUT IT WASN'T THE ALTERNATOR, IT WAS THE TIPM AGAIN! THEY COVERED THAT SINCE I JUST PAID FOR IT IN FEBRUARY. FAULTY TIPM'S CAUSED MY JEEP TO TOTALLY DIE AS I'M DRIVING - TWICE!! IF I WAS ON A HIGHWAY, IT WOULD HAVE BEEN HORRIFIC. AND BOTH TIMES I HAD MY KIDS IN THE JEEP WITH ME. ABSOLUTELY UNACCEPTABLE. NEVER BUYING A JEEP AGAIN. THIS IS SO DANGEROUS.

NHTSA ODI 10926622

2012 JEEP GRAND CHEROKEE SUFFERED RAPID FAILURE OF ALTERNATOR AFTER BEING DRIVEN FOR 2 MILES AFTER OIL CHANGE FROM DEALER. SMOKED FOR15 MINUTES AFTER BEING TURNED OFF. RESULTED IN TOTAL SHUTDOWN OF THE ELECTRICAL SYSTEM

NHTSA ODI 10925980

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE ENGINE STALLED WITHOUT WARNING. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 49,000.

NHTSA ODI 10925001

WITHIN THE SPAN OF APPROXIMATELY 15 MONTHS, THE ENGINE HAS RANDOMLY TURNED OFF 8 TIMES IN THE MIDDLE OF DRIVING. WHEN THIS OCCURS, THE CAR LOSES POWER STEERING AND BRAKING, MAKING IT DIFFICULT TO CONTROL, ASIDE FROM THE FACT THAT THE CAR CAN NOT SAFELY BE MOVED TO A SAFE EMERGENCY STOP LOCATION. THE CAR HAS BEEN TO THE DEALERSHIP NUMEROUS TIMES, BUT WITH NO SOLUTION. THE DEALER HAS PERFORMED ALL RECALLS AND SOFTWARE UPDATES, BUT THESE HAVE NOT SOLVED THE PROBLEM. THE DEALER HAS STATED THAT THEY CANNOT REPLICATE THE PROBLEM, SO THEREFORE CANNOT FIX IT. CHRYSLER CUSTOMER CARE WAS CONTACTED AND A CASE MANAGER WAS ASSIGNED TO THE CASE. THE CASE MANAGER INSTRUCTED THE DEALERSHIP TO DRIVE THE CAR, WHICH THEY HAD DONE BEFORE, TO TRY TO REPLICATE THE PROBLEM. THEY WERE UNABLE TO DO SO AND THE CASE MANAGER HAS STATED THAT THERE IS NOTHING THAT CAN BE DONE IF THE PROBLEM CANNOT BE REPLICATED. WHEN ASKED WHAT TO DO IN THE EVENT THE VEHICLE CAUSES AN ACCIDENT, THE CASE MANAGER STATED TO CONTACT HIM AT THAT POINT AND HE WILL TAKE THE CASE "TO THE NEXT LEVEL". IN SHORT, THE CAR MUST BE INVOLVED IN AN ACCIDENT BEFORE CHRYSLER IS WILLING TO DO ANYTHING. AT THIS POINT, WE ARE NOT COMFORTABLE DRIVING THIS CAR FOR WHICH WE ARE PAYING A LOT OF MONEY AND ARE NOT BEING OFFERED ANY SOLUTIONS. *TR

NHTSA ODI 10923738

ELECTRICAL SHORT IN PASSENGER SIDE SUN VISOR CAUGHT THE INTERIOR OF THE VEHICLE ON FIRE WHILE PARKED IN OUR GARAGE. WE HAD NOTICED A BURNING SMELL A WEEK EARLIER AND MY WIFE HAD SEEN SMOKE IN THE PASSENGER CABIN. WE IMMEDIATELY TOOK IT TO THE DEALER AND THEY KEPT IT FOUR DAYS BEFORE RETURNING IT TO US, BLAMING A RODENT NEST IN THE VENTILATION FAN. THREE DAYS LATER IT CAUGHT FIRE.

NHTSA ODI 10923853

NHTSA CAMPAIGN NUMBER: 14V634000 / CHRYSLER RECALL P60 ALREADY EXISTS BUT THAT IS FOR 160 AMP MINE IS 180 AMP, I THINK THAT IS THE ONLY DIFFERENCE. MY JEEP DIED AND WOULD NOT START UP AGAIN. ALL POWER WAS LOST 100%, LUCKILY MY FAMILY AND I WERE STOPPED AT A GAS STATION GETTING SODAS. IT SOUNDS EXACTLY LIKE THE SAME ISSUE OF THE RECALL THAT IS ALREADY OUT BUT ALSO EFFECTS MY JEEP WITH THE 180 AMP ALTERNATOR. ACCORDING TO CHRYSLER THAT IS THE ONLY DIFFERENCE IN THE TWO MODELS. MINE IS A 2012 JEEP GRAND CHEROKEE WITH A 3.6L V6

NHTSA ODI 10920600

THE SAME EXACT THING AS RECALL P60 EXCEPT MY MODEL SUPPOSEDLY HAS A 180AMP ALTERNATOR. I CAN'T BE FOR SURE SINCE THE TAG WAS ALMOST COMPLETELY MELTED WHEN THE ALTERNATOR WAS REMOVED. PULLING INTO A PARKING LOT THE ELECTRICAL SYSTEM JUST STARTED FLASHING AND GOING HAYWIRE. THE VEHICLE QUIT WORKING. WHEN I POPPED THE HOOD, THE ALTERNATOR WAS SO HOT IT WAS ALMOST GLOWING.

NHTSA ODI 10920022

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE ELECTRONIC THROTTLE CONTROL INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT HAD NOT DRIVEN THE VEHICLE SINCE THE REPAIR. THE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 10918615

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL FOR THE IGNITION SWITCH TWO YEARS AGO, BUT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10917926

I HAVE A 2012 JEEP GRAND CHEROKEE LIMITED, 5.7L ENGINE. PURCHASED THE VEHICLE USED. AT APPROXIMATELY 60,000 MILES (2015) THE JEEP BEGIN TO RANDOMLY STALL WHILE DRIVING. IT ALWAYS HAPPENED WITHIN 10 MINUTES OF LEAVING MY HOUSE. FUEL LEVELS GOOD, DIDN'T MATTER IF TURNING LEFT OR RIGHT. VEHICLE STALLED, CAUSING STEERING TO LOCK. ALMOST IN 3 ACCIDENTS. ONLY REMEDY WAS TO PUT IT IN PARK, JEEP WOULD START RIGHT BACK UP. THIS HAPPENED IN JUNE, AUGUST AND OCTOBER. AFTER OCTOBER STALL, I TOOK TO THE JEEP DEALERSHIP. THE DEALERSHIP COULDN'T FIND ANYTHING UNUSUAL, AND REPLACED THE BATTERY. THE TRAILER TAILLIGHTS WERE NOT WORKING AND THEY RECOMMEND REPLACE TIPM. THINGS WERE FINE UNTIL SEPTEMBER 2016. ON SEPT 2 JEEP STALLS TURNING RIGHT, FULL TANK OF GAS. ON SEPT 6 - STALLS SLIGHTLY TURNING INTO SUICIDE LANE. BACK TO DEALERSHIP. DEALERSHIP HAS IT FROM 9/7-9-9. CAN'T REPLICATE IT, AND NO ERRORS COME UP. THEY DO REPLACE RECALL SUN VISORS. SEPT 18 - STALLS GOING STRAIGHT ON ROAD. AGAIN, THIS IS IN THE MORNING, AND WITHIN 10 MINUTES OF LEAVING MY HOUSE. SATURDAY OCT 14. JEEP STALLS AGAIN AROUND NOON TIME. HADN'T DRIVEN IT SINCE FRIDAY 1PM, THE DAY BEFORE. FULL TANK OF GAS. DIED WHILE SLOWING DOWN TOWARDS A RED LIGHT, GOING STRAIGHT. ALMOST REAR ENDED AS A RESULT. THE DEALERSHIP CANT DIAGNOSE ONE THING THAT HAPPENS RANDOMLY. THERE IS A PLETHORA OF COMPLAINTS ONLINE REGARDING THE TIPM AND ALTERNATOR IN THIS JEEP. MY VIN ISN'T COVERED BY THE RECALLS, BUT IT SOUNDS LIKE A TIPM WOULD REMEDY THE SITUATION. THIS VEHICLE IS UNSAFE TO DRIVE, AND CHRYSLER ISN'T HELPING. *TR

NHTSA ODI 10917611

TL-

NHTSA ODI 10916397

I DROVE MY CAR NOT EVEN THREE HOUSES AWAY FROM MY RESIDENCE AND HAD TO STOP AT A STOP SIGN. GOING ROUGHLY 10-15 MILES AND I COULD NOT STOP MY CAR. MY BRAKES WERE HARD AND NOTHING HAPPENED. MY CAR MISSED AN INCOMING CAR AND I SWERVED ONTO A CURB TO STOP MY CAR. MY BRAKES WERE COMPLETELY OUT! MY CAR HAD TO GET TOWED TO THE DEALERSHIP AND COME TO FIND OUT IT WAS A RECALLED PART ON THE CAR THAT MADE THE BRAKES NOT WORK- BRAKE BOOSTER. DEALERSHIP SAID T WOULD BE REPLACED. THEY CALLED NEXT DAY TO TELL US IT WOULD NOT BE REPLACED DUE TO AN EXPIRED WARRANTY. AND TO CALL CHRYSLER 800 HOTLINE. IT GOT US NOWHERE. THE REP REFUSED TO PUT A MANAGER IN THE PHONE INDICATING THEY WILL CALL ME BACK AFTER THEIR 1 DAY POLICY. AND THAT MY CAR WAS ALREADY FIXED AND THAT I SHOULD PAY FOR IT AND THEY MIGHT REIMBURSE ME FOR IT IN 3-5 BUSINESS DAYS. CHRYSLER IS REFUSING TO PAY FOR THAT RECALLED PART.

NHTSA ODI 10915642

WHILE DRIVING A WHINING NOISE STARTED. THEN BATTERY LIGHT CAME ON. SYSTEM STARTED IT INDICATE SYSTEM SHUTTING DOWN. DROVE STRAIGHT TO DEALER AND WAS INFORMED THE ALTERNATOR WAS BURNT OUT AND THE BATTERY SHOT. I COMPLAINED TO FCA. THEIR ESPONSE THERE IS A RECALL ON 160 AMP ALTERNATORS BUT IT .DOES NOT APPLY TO MY VEHICLE BECAUSE IT HAS A 180 AMP ALTERNATOR.

NHTSA ODI 10915189

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000(ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10915207

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING, THE 180 AMP ALTERNATOR FAILED AND CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 10915365

2012 JEEP GRAND CHEROKEE STOPPED IN THE MIDDLE OF THE ROAD WITH THE ENGINE LOSING POWER, WARNING LIGHTS FLASHING WITH THE SMELL OF HOT OR BURNING ELECTRICAL WIRING ENTERING THE CABIN. I WAS LUCKY I WAS ON A CITY STREET GOING ABOUT 30MPH, AND NOT ON THE INTERSTATE MOVING AT A FASTER PACE. I HAD THE CAR TOWED TO THE DEALERSHIP AND WAS TOLD THE NEXT DAY THAT THE ALTERNATOR NEEDED TO BE REPLACED, AT A COST OF OVER $1,000. I WAS TOLD IT WAS A DIFFICULT JOB TO REPLACE THE ALTERNATOR. BASED ON YOUTUBE VIDEOS, IT SHOULD NOT HAVE TAKEN MORE THAN AROUND 30-40 MINUTES. THE ALTERNATOR WAS AVAILABLE FOR $405-$450 FROM NUMEROUS MOPAR OEMS ONLINE. THE DEALERSHIP CHARGED ME OVER $730 AND LABOR OF OVER $250 FOR A TOTAL OF OVER $1,000. THE RECALL WAS FOR THE 160AMP, FOR THE SAME EXACT STATED SITUATION THAT I HAD WITH THE 180AMP, SO IT WAS NOT COVERED. THIS IS A SAFETY HAZARD THAT SHOULD HAVE BEEN INCLUDED IN THE RECALL. THE CHRYSLER/JEEP DEALERSHIP SEEMS TO USING THIS AS AN OPPORTUNITY TO GOUGE THE PUBLIC.

NHTSA ODI 10915412

SINCE PURCHASING MY 2012 JEEP GC, LUGNUTS HAVE BECOME LOOSE AND AT TIMES FALL OFF THE STUD WHILE DRIVING. REGARDLESS OF HOW WELL, OR HOW MANY TIMES THE LUG NUTS ARE TORCHED DOWN, THEY BECOME LOOSE AND FALL OFF. I HAVE REPLACED OVER 5 WHEEL STUDS BECAUSE THEY BREAK OFF UNDER PRESSURE AND TWICE AS MANY LUG NUTS AT $12 A PIECE. EACH REPAIR HAS COST ME OVER $150 A VISIT FOR STUD REPAIR. WHILE MOVING FROM MINNESOTA TO CALIFORNIA, MY LUG NUTS BECAME SO LOOSE ON MY WHEEL THE WHEEL ALMOST FELL OFF GOING 80 MPH. THIS IS A SERIOUS AND DANGEROUS PROBLEM. MY VEHICLE HAS LESS THAN 85,000 MILES ON IT.

NHTSA ODI 10915126

BATTERY DIED AND DEALER REPLACED BATTERY AND PERFORMED RECALL REPAIR FOR SUN VISOR WIRING. WITHIN FIRST 20 MILES, WHILE IN MOTION ON ATLANTA RD. IN SMYRNA, GEORGIA, CABIN FILLED WITH SMOKE FROM ELECTRICAL FIRE BENEATH FRONT PASSENGER SEAT, WHICH IS WHERE BATTERY IS LOCATED.

NHTSA ODI 10914529

TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS STARTED, SMOKE EMITTED ACROSS THE TOP OF THE INTERIOR WINDSHIELD. THE VEHICLE CAUGHT FIRE AND THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

NHTSA ODI 10911236

YET ANOTHER DEFECTIVE ALTERNATOR. WAS DRIVING ON CITY ROAD AND COULD SMELL SOMETHING BURNING IN ENGINE. PULLED OVER AND THOUGHT MY CAR WAS ON FIRE FROM THE AMOUNT OF SMOKE COMING FROM THE ENGINE. ALTERNATOR LOCKED UP. COULDN'T START VEHICLE AFTER I STOPPED.

NHTSA ODI 10910989

SUN VISOR RECALL, HAVE TURNED IN 2 RECALLS ALLREADY TO THE TOMAH WI DEALER, BUT NO CALL TO COME IN AND GET IT FIXED.

NHTSA ODI 10910912

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 10910512

I AM LOSING POWER STEERING FLUID ON MY 2012 JEEP GRAND CHEROKEE - THERE IS A LEAK SOMEWHERE IN THE STEERING. I HAVE ONLY 40,K MILES ON THIS VEHICLE. THERE HAVE BEEN MANY COMPLAINTS ON THIS AND IS OBVIOUSLY A DEFECT IN THE STEERING SYSTEM - CHRYSLER SHOULD RECALL AND REPAIR THIS PROBLEM.

NHTSA ODI 10910172

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 10909713

IT'S BEEN SEVERAL MONTHS SINCE I'VE REQUESTED MY LOCAL JEEP DEALER TO INSTALL THE VISOR RECALL UPGRADE . HE HAS THE REPLACEMENT PARTS BUT KEEPS OUTING ME OFF SAYING HE NEEDS A SPECIAL TOOL OR PART TO COMPLETE THIS SERVICE ! SOUNDS LIKE VS TO ME. THIS IS ABOUT SAFETY ! WHAT IS GOING ON ?

NHTSA ODI 10909459