What 253 owners told NHTSA about the 2012 Hyundai Tucson Hybrid Hev

The contact owns a 2012 Hyundai Tucson. The contact stated that while driving at 40 - 50 mph, the vehicle lost motive power without warning. The vehicle was towed to an independent mechanic and diagnosed as engine failure. The mechanic referred the contact to tow the vehicle to another independent mechanic who specialized in engine repair. The vehicle was then towed to the second independent mechanic where the vehicle remained. The manufacturer was not made aware of the failure. The failure mileage was over 100,000.

NHTSA ODI 11421882

HAD TO GET MY CAR TOWED ON THE CITY STREET. THE MECANIC HAD TO REPLACE THE ENGINE DUE TO THE ENGINE ISSUE. SUBMITTED A CLAIM TO HYUNDAI- CAMPAIGN181 IN JANUARY WITH NO RESPONSE.

NHTSA ODI 11414097

I WAS DRIVING DOWN THE HIGHWAY GOING ABOUT 70 MILES AND HOUR AND FOR NO REASON I LOST POWER , THE OIL LIGHT AND BATTERY LIGHT FLASHED BRIEFLY AND THANKFULLY I WAS ABLE TO GET TO THE SIDE OF THE ROAD OFF THE HIGHWAY. IT TURNED OFF. I WAS ABLE TO GET IT STARTED AGIN AND BABY IT TO THE NEAREST GAS STATION LESS THAN A MILE DOWN THE ROAD. MY HUSBAND TOLD ME TO JUST BABY IT HOME AND HE WOULD TAKE A LOOK AT IT. IT STARTED MAKING A TICKING SOUND. I DID GET IT HOME AND MY HUSBAND SAID MY ENGINE WAS SHOT. NOW I DON'T EVEN KNOW HOW THIS IS POSSIBLE FOR A CAR THAT WAS RUNNING JUST FINE AND THEN ALL THIS WERID STUFF HAPPENS. PLEASE LOOK INTO THIS. I COULD HAVE BEEN KILLED. NOW WE HAVE A DEAD CAR THAT WE STILL HAVE TO PAY FOR. AND WE CAN'T AFFORD A NEW ENGINE PLUS THE LABOR TO PUT IT IN. NOW WE ARE TRYING TO FIND A NEW CAR.

NHTSA ODI 11397839

[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11397888

I HAVE A 2012 HYUNDAI TUCSON AWD WITH 86,000 MILES ON IT. WHILE DRIVING IT RECENTLY COULD HEAR ENGINE RATTLE/KNOCKING NOISE. BROUGHT IT INTO THE DEALER AND AFTER TWO DAYS LOOKING AT IT, THEY SAID THE ENGINE NEEDS TO BE REPLACED. THEY SAID THE DAMAGE IS IN THE LOWER PART OF THE ENGINE. THEY SAID SINCE I AM THE SECOND OWNER, MANUFACTURER WARRANTY DOES NOT APPLY. $9000 TO REPLACE ENGINE. RECALL FOR THIS ENGINE IN THE 2012 KIA WITH THE MANUFACTURER PAYS TO HAVE REPLACED, BUT NOT FOR SAME ISSUE UNDER THE HYUNDAI BRAND??

NHTSA ODI 11397608

WHILE ACCELERATING ONTO THE HIGHWAY, A CLICKING OR CLACKING NOISE WAS HEARD FROM THE ENGINE, THE VEHICLE THEN SEEMED TO SUDDENLY LOOSE POWER THEN STALL. I WAS FORTUNATE TO BE ABLE TO COAST THE VEHICLE OFF THE ROAD AND INTO A PARKING LOT. WITH THE VEHICLE PARKED, FOUND OIL POURING FROM UNDER THE ENGINE AND ALSO SAW A LONG TRAIL OF OIL LEADING FROM THE HIGHWAY TO THE VEHICLE. ALSO FOUND METAL SHAVINGS IN THE OIL AND DEBRIS FROM THE BROKEN ENGINE BLOCK CAUGHT IN THE PLASTIC SHROUD UNDER THE ENGINE.

NHTSA ODI 11388898

THE ENGINE STARTED MAKING NOISE AND CAUGHT ON FIRE. IT WAS RUNNING.

NHTSA ODI 11384285

I RECEIVED A SAFETY RECALL ON NOV. 27TH ON THE VEHICLE. I MADE AN APPT WITH A HYUDAI DEALER FOR SERVICE. ON DEC. 2 I WAS DRIVING TO THE DEALERSHIP ON A CITY ROAD, AFTER ACCELERATING FROM A STOPLIGHT STOP, THE ENGINE BLEW. LUCKILY WE WERE ALL AT A LOW SPEED AS THE LIGHT HAD JUST GONE GREEN. DEALERSHIP SAYS IT THREW A ROD THROUGH BLOCK AND SENT ME A PICTURE. THIS CAR HAS THE THETA II ENGINE. MY MODEL AND YEAR HAVE NOT BEEN INVOLVED IN THE RECALLS NOR LAWSUITS FOR THE ISSUE THE ENGINE IS HAVING IN OTHER MODELS, BUT THIS ENGINE HAD ONLY 80K, HAS BEEN REGULARLY SERVICED, AND I CANT IMAGINE WHAT ELSE WOULD CAUSE SUCH A THING OTHER THAN A MANUFACTURING DEFECT LIKE THE ONE I AM READING ABOUT WITH THE DEBRIS.

NHTSA ODI 11378084

TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-35 MPH, THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM THE ENGINE COMPARTMENT. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THE ENGINE NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO LESTER GLENN HYUNDAI TOMS RIVER (386 NJ-37, TOMS RIVER, NJ 08753; (732) 691-4108) WHO REPAIRED THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

NHTSA ODI 11364153

I WAS DRIVING AND THE ENGINE STARTED MAKING A CLICK CLICK NOISE. IT SOUNDED TERRIBLE LIKE THERE WERE ROCKS RATTLING AROUND AT THE BOTTOM OF THE ENGINE AND LOST POWER. THE VEHICLE BROKE DOWN AND I HAD TO FIND A TO AND RENTAL CAR TO GET HOME. HYUNDAI SERVICE SAID I NEED A NEW ENGINE, BECAUSE THE ENTIRE ENGINE NEEDED REPLACED. I KNOW THERE HAVE BEEN SEVERAL RECALLS ON THE HYUNDAI ENGINES AND I CALLED THE HYUNDAI CUSTOMER SERVICE AND FLAT OUT TOLD ME THAT MY NGINE WAS OUTSIDE OF THE WARRANTY AND THEREFORE THEY COULD NOT HELP. I AM NOT READY TO HAVE TO GET A NEW VEHICLE, SPECIALLY IN THIS COVID SITUATION. I HAD A SIMILAR ISSUE WITH A 2003 TUSCON SANTA FE...THIS ENGINE FAILURE ISSUE IS A SCAM.

NHTSA ODI 11360634

TL* THE CONTACT OWNS A 2012 HYUNDAI TUSCAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, A LOUD BANGING NOISE BEGAN TO COME FROM THE ENGINE OF THE VEHICLE. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED. THE CONTACT STATED THAT THE VEHICLE SOUNDED AS IF THE MOTOR HAD BEEN BLOWN. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALERSHIP. THE VEHICLE HAD NOT BEEN OFFICIALLY DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING) HOWEVER, IT WAS FOR CHANGING AN OIL PAN GASKET AND THE OIL PRESSURE SWITCH, NOT THE ENGINE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

NHTSA ODI 11353216

TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT STATED WHILE DRIVING 50 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JIM CLICK HYUNDAI AUTO MALL TUCSON (700 W AUTO MALL DR, TUCSON, AZ 85705, (877) 888-2233) WHO CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 138,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11353037

I WAS DRIVING AND THE ENGINE STARTED MAKING A NOISE. ALL OF A SUDDEN IT SOUNDED TERRIBLE LIKE THERE WERE ROCKS RATTLING AROUND IN THE ENGINE AND IT SHUT DOWN. I WAS INITIALLY IN TOWN WHEN IT STARTED AND JUST GOT ON THE HWY WHEN SHE BROKE DOWN. HUBBY, TWO PUPPIES, AND I WERE STRANDED IN THE SIDE OF THE HWY IN 100 DEGREE HEAT FOR 2 HRS. HAD TO RENT A MOVING TRUCK AND TRAILER TO MAKE THE TREK BACK HOME TO GA. HYUNDAI SERVICE SAID IT THREW A ROD AND SHREDDED IN THE ENGINE AND THE ENTIRE ENGINE NEEDED REPLACED. MINIMUM OF $5500 FOR THE ENGINE ITSELF. I SWITCHED TO SYNTHETIC OIL ON THE FIRST CHANGE WHEN I GOT HER NEW AND WAS REGULAR WITH HER MAINTENANCE. I WAS NOT READY TO HAVE TO GET A NEW VEHICLE JUST YET.

NHTSA ODI 11352713

ENGINE SEIZED WHILE DRIVING ON THE HIGHWAY. THE CAR WAS AT HYUNDAI GETTING RECALLS DONE ONLY WEEKS BEFORE SEIZING.

NHTSA ODI 11351364

I RECEIVED THE RECALL OF MY 2012 HYUNDAI TUSCON. AS A PRECAUTION I TOOK IT TO THE DEALERSHIP TO ADDRESS THE RECALL 181 AND AN ELECTRICAL ISSUE I HAD WITH THE POWER WINDOWS. I VISITED THE DEALER TWO WEEKS APART AND SAT AT THE DEALERSHIP FOR MORE THAN 5 HOURS WITH THE SECOND VISIT BEING FOR 8 HOURS. I WAS TOLD SOMETHING WAS LEAKING IN STEERING AND THAT HAD TL BE FIXED. I LEFT WITH MY CAR AND APPROXIMATELY 8 DAYS LATER THERE WAS A CLICKING AND CLANKING AOUND COMING FROM THE ENGINE, IVE NEVER HEARD THE SOUND, YET ON MY PAPERWORK IT STATED I COMPLAINED ABOUT THE SOUND, WHICH I NEVER DID. MY CAR STARTED TO STALL AND LOSE SPEED. I WAS OVER 100 MILES FROM HOME AND MY CAR WAS FAILING IN THE MOUNTAINS AT THAT. I CALLED THE SERVICE DEPARTMENT MULTIPLE TIMES AND NEVER RECEIVED A CALL BACK. THANK GOD FOR MY INSURANCE TOWING THE CAR TO THE CLOSEST DEALERSHIP. A DAY AND HALF LATER I WAS TOLD THE ENGINE WAS GONE! I VISITED THE DEALERSHIP ON 07/31/20 & 08/14/20... THEY DOCUMENTED A RATTLING RATTLING SOUND IN THE FRONT IN... NEVER ADDRESSED ME ABOUT THIS 'SOUND' , DID A SO CALL INSPECTION OF THE CAR AND NEXT THING I AM TOLD IS I CANT DRIVE IT BECAUSE THE ENGINE COULD BLOW. NO RETURN FROM HYUNDAI SERVICE MANAGER, NO CLAIM FILED AND I AM STILL OUT OF STATE WITHOUT AN ANSWER. CALLED CUSTOMER SERVICE SAT ONLINE 30 MINS WAITING FOR A REP BEFORE THEIR LINE DISCONNECTED AND THEM ANOTHER HOUR. FILED A CASE AND NOW STILL STUCK WAITING FOR THESE PEOPLE TO DO THEIR JOB WITH OUT PUTTING MY LIFE AT RISK.

NHTSA ODI 11351015

DRIVING MY 2012 HYUNDAI TUCSON IN JERSEY CITY, NJ, ENGINE START MAKING A NOISE, I STOPPED, IT WAS NO ANY LIGHT ON ON MY DASH. SHOT OFF MY CAR, THE STARS AGAIN, NOISE WAS STILL ON.... TAKE A CAR TO HYUNDAI DEALERSHIP, LEFT THERE FOR COUPLE DAYS, THEN RESILT IS COMING? CAR NEEDS A FULL ENGINE . I HAVE MAINTAINED MY CAR WITH OIL CHANGES AND THE CAR HAS 56700 MILES. THERE ARE NUMEROUS REPORTS OF FAILURE OF THE THETA II 2.4 LITER ENGINES, WHICH MY CAR HAS, YET NO RECALL ISSUES. WILL BE AROUND $6000 DOLLARS, HYUNDAI DEALER TELLS ME, MY CAR WILL NOT COVER BY WARRANTY, BECAUSE I'M NOT A FIRST OWNER I'AM CONCERNED THAT THERE IS A DEFECT IN THE ENGINE THAT POSES A RISK TO LIFE. AND HYUNDAI MANUFACTURERS SHOULD TAKE A FULL RESPONSIBILITIES OF THEIR ENGINE FAILURES ON TUCSON VEHICLES.

NHTSA ODI 11348757

WAS DRIVING MY 2012 HYUNDAI TUCSON WHEN IT SUDDENLY DIED AT A STOPLIGHT. IT WOULDN'T RESTART. WHEN I TURNED THE KEY TO RESTART IT NOTHING HAPPENED, NO CLICKING, IT DIDN'T TURN OVER AT ALL. CALLED A TOW TRUCK AND HAD THEM TOW IT TO OUR LOCAL FIRESTONE. THEY RAN A DIAGNOSTIC ON IT AND THE ONLY THING THEY COULD SEE WAS THAT THE STARTER WASN'T WORKING. THEY REPLACED THE STARTER AND AFTER STRUGGLING TO GET IT TO START EVEN WITH THE NEW STARTER IT CLANGED AND BANGED AND THEN DIED AGAIN ONCE THEY WERE ABLE TO GET IT STARTED. I CHECKED ONLINE AND SAW THERE WAS A RECALL ON THE VEHICLE. I HAD IT TOWED TO THE HYUNDAI DEALERSHIP. THEY LOOKED AT THE CAR AND SAID IT NEEDED A NEW ENGINE AND THAT THE DAMAGE WAS NOT RELATED TO THE RECALL. I AM NOT THE ORIGINAL OWNER AND PURCHASED THE CAR USED FROM THE DEALERSHIP ABOUT 3 YEARS AGO WHEN IT HAD APPROX. 57K MILES ON IT. IT NOW HAS APPROX. 80K MILES ON IT. THE CAR IS WELL MAINTAINED. I CHANGE THE OIL REGULARLY. BEFORE THIS THERE WERE NO ISSUES. HYUNDAI AND THE DEALER TAKE NO RESPONSIBILITY AND SAY THAT I AM RESPONSIBLE TO PAY FOR THE NEW ENGINE.

NHTSA ODI 11341160

I WAS DRIVING AND MY CAR HAD A SMALL METALLIC NOISE THAT GOT WORSE, AND THE ENGINE TURNED OFF AND DID NOT START AGAIN. THIS HAPPENED ON THE RAMP WHEN I WAS ENTERING A HIGHWAY. I PULL THE CAR TO THE SHELTER AND CALLED FOR A TROW.

NHTSA ODI 11338143

IN OCTOBER 2019 I TOOK MY CAR TO HYUNDAI TO HAVE THEM SERVICE FOR THE ENGINE AND ENGINE COOLING RECALL. THEY REPLACED THE PART AND I WAS ON MY WAY. I SERVICED MY CAR REGULARLY, AND JUST TWO WEEKS AFTER MY LAST OIL CHANGE I WAS DRIVING 70MPH DOWN THE HIGHWAY AND THE CAR STARTED SPUTTERING AND THEN COMPLETELY DIED. LUCKILY I WAS ABLE TO GET PULLED OVER WHERE I ATTEMPTED TO START IT AGAIN AND IT MADE A LOUD KNOCK AND THEN WOULDN'T START. I HAD THE CAR TOWED TO A NEARBY MECHANIC WHO SAID THE ENGINE HAD A HUGE HOLE IN IT. I ASKED IF IT COULD BE THAT THE FOLKS WHO CHANGED MY OIL MESSED SOMETHING UP, BUT HE SAID IT WAS UNLIKELY BECAUSE THERE WAS OIL IN THE ENGINE AND THAT IT WAS MORE LIKELY SOMETHING FAULTY IN THE MANUFACTURING OF THE CAR OR POTENTIALLY DUE TO THE RECALL SERVICE NOT BEING DONE PROPERLY. SO I DID SOME RESEARCH AND THERE ARE TONS OF OTHER 2012 HYUNDAI TUCSON OWNERS WHO HAVE EXPERIENCED THE SAME EXACT ISSUE. I THEN SAW THERE IS A CLASS ACTION LAWSUIT FOR SIMILAR ISSUES, HOWEVER THE 2012 MODELS WEREN'T INCLUDED IN THE LAWSUIT. THIS IS CLEARLY SOMETHING THAT HYUNDAI NEEDS TO TAKE RESPONSIBILITY FOR AND INCLUDE THIS MODEL IN THE LAWSUIT, OR AT THE VERY EAST MAKE RIGHT AND FIX THESE ENGINES AT NO COST AND PAY FOR THE INCONVENIENCE AND EXPENSES INCURRED FOR RENTALS, TOWING, AND TIME AWAY FROM WORK.

NHTSA ODI 11338092

I PURCHASED MY VEHICLE FROM SAN FRANCISCO, I LIVE IN SAN FRANCISCO AND ONLY DRIVE IN SAN FRANCISCO, HOWEVER, THERE'S NO DEALERSHIPS THAT CAN SERVICE MY CAR IN SAN FRANCISCO. I'M BEING ASKED TO DRIVE OVER 30 MILES AWAY ACROSS THE BRIDGE AND I HAVE A PHOBIA OF DRIVING ACROSS BRIDGES. I WILL NOT ASK ANYONE TO DRIVE MY CAR. MY COMPLAINT IS THAT I CONTACTED HYUNDAI AND ASKED WHAT THEY WILL DO TO GET MY CAR SERVICED, AND MY CALL IS BEING ESCALATED TO ANOTHER PERSON AND I'LL RECEIVE A CALL WITHIN 3-5 DAYS. IN THE MEANTIME, I HAVE TO HOPE THAT MY CAR DOESN'T CAUSE AN ACCIDENT AND IF I DO GET INTO AN ACCIDENT, WILL MY AIRBAG WORK? THEY SHOULD HAVE SAID THEY WILL SEND OVER A TOW TRUCK TO PICK UP MY CAR, AND DELIVER IT BACK TO ME. THAT WASN'T DONE OF COURSE, BECAUSE I'M NOT BUYING A NEW CAR. IT IS NOT MY FAULT THEY DON'T HAVE A DEALERSHIP WHERE I PURCHASED MY CAR ANY LONGER. WHAT IS THE MANUFACTURE RESPONSIBLE FOR IN MAKING THIS HAPPEN? *TR

NHTSA ODI 11337264

TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD RESTART APPROXIMATELY 15 MINUTES AFTER EXPERIENCING THE FAILURE. THE CONTACT TOOK THE VEHICLE TO LIA HYUNDAI OF HARTFORD (20 JENNINGS RD, HARTFORD, CT 06120) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

NHTSA ODI 11329231

ON 5/10/2020, CHECK ENGINE LIGHT WENT ON, ENGINE SPUTTERED, WE WERE ABLE TO EXIT FREEWAY AND PULL OVER AND BY THAT TIME, CAR WAS SHAKING VERY HARD. TOWED TO MECHANIC, CAR REQUIRES ENGINE OVERHAUL. CAR THEN TOWED TO HYUNDAI DEALERSHIP, CAR NEEDS A FULL ENGINE REBUILD. I HAVE MAINTAINED MY CAR WITH OIL CHANGES AND THE CAR HAS 100086 MILES. THERE ARE NUMEROUS REPORTS OF FAILURE OF THE THETA II 2.4 LITER ENGINES, WHICH MY CAR HAS, YET NO RECALL ISSUES. MECHANIC SAID PARTS ALONE WILL BE AROUND $6000 DOLLARS, IF YOU ADD LABOR IT'S PROBABLY MORE THAN THE CAR IS WORTH. I AM CONCERNED THAT THERE IS A DEFECT IN THE ENGINE THAT POSES A RISK TO LIFE. A FEW MONTHS PRIOR, THIS CAR ALSO HAD A COMPLETE FAILURE (LOST ALL POWER) ON THE FREEWAY. *TR

NHTSA ODI 11324424

TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT STATED WHILE DRIVING 65 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED HE PARKED ON THE SIDE OF THE ROAD AND CHECKED THE OIL. THE CONTACT ALSO STATED THAT THERE WERE NO OIL LEAKS. THE CONTACT DROVE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO CIOCCA HYUNDAI OF WILLIAMSPORT LOCATED AT 202 LYCOMING MALL DR, MUNCY, PA 17756, (570) 567-2000, WHERE THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 114,000.

NHTSA ODI 11324278

MY ENGINE WAS FINE AND I'VE KEPT UP WITH ALL OF MY OIL CHANGES AND EVERYTHING. I WANT TO GO GET SOME RECALLS FIXED ON MY CAR AND AFTERWARDS NOW I NEED A NEW ENGINE BECAUSE MY ENGINE IS TAPPING. A HYUNDAI OF SILSBEE TEXAS TELLS ME THAT I NEED TO GIVE THEM $300 AND THEY WILL DIAGNOSE IT AND THEN LET ME KNOW IF THE RECALLS AFFECTED MY ENGINE.WHEN I BROUGHT MY CAR IN THERE WAS NO PROBLEMS WITH MY ENGINE. I'M A SINGLE MOM AND I DON'T HAVE THE MONEY TO GIVE HYUNDAI TO TRY TO DIAGNOSE MY VEHICLE. *TR

NHTSA ODI 11324138

DRIVING ALONG THE INTERSTATE WHEN ENGINE HAD REDUCED ENGINE POWER FOR A MOMENT, THEN STALLED AROUND 70MPH. MADE IT TO AN EXIT RAMP LUCKILY. ENGINE HESITATED TO RESTART, ONCE IT DID START ENGINE STARTED KNOCKING AND HAD NEXT TO NO POWER. TOWED TO HYUNDAI DEALER, HYUNDAI DEALER STATED THAT HYUNDAI HAS HAD MAJOR PROBLEMS WITH THESE ENGINES AND HYUNDAI SHOULD COVER IT FULLY. DEALERSHIP PROCEEDED TO PULL OIL PAN AND VALVE COVER WITHOUT OUR CONSENT AND WITH NO COMMUNICATION FOR DAYS. CONFIRMED THE ENGINE WAS BAD, METAL SHAVINGS IN OIL PAN, ROD BEARINGS FAILED. COMMON PROBLEM. WAITING ON HYUNDAI FOR APPROVAL. SERVICE ADVISOR QUIT, WE WERE INFORMED 6 DAYS LATER THAT HYUNDAI IS ONLY WILLING TO COVER 65% OF COST AND WE WOULD HAVE TO PAY 35% ($3,500.0) OUT OF POCKET. WE REFUSED TO PAY; THEY STATED WE WOULD HAVE TO PAY DIAGNOSIS, BUT THEY ENDED UP WAIVING THAT. TECHNICIANS DID NOT FULLY SECURE OIL PAN OR VALVE COVER. OIL UNDER CAR WHERE IT WAS PARKED, HAVE PHOTOS AND VIDEOS TO BACK THIS CLAIM UP. HAVE RENTAL CAR AND MANY TOW BILLS IN TO THE MIX NOW. WHY WOULD THE DEALER TELL US HYUNDAI FULLY COVER THIS BUT THEY DON'T? WE NEED THIS ISSUE FIXED. MANY OTHER TUCSON OWNERS DEAL WITH THE SAME PROBLEM, WITH THE SAME ENGINE AS THE OTHER CARS, BUT THEIRS GET REPLACED FREE OR CHARGE AND EXPENSES PAID BY HYUNDAI.

NHTSA ODI 11317658