What 253 owners told NHTSA about the 2012 Hyundai Tucson Hybrid Hev

The contact owns a 2012 Hyundai Tucson. The contact stated while the vehicle was at an independent mechanic for an oil change, the contact was informed that the subframe was significantly rusted. Additionally, the contact stated while driving 25-35 MPH, she was losing control of the vehicle. The contact was able to pull to the side of the roadway. The contact stated that upon inspecting the vehicle, she noticed that the rear passenger's side wheel was dislocated. The vehicle was towed to an independent mechanic, where it was diagnosed that the subframe and other parts were severely rusted. The vehicle was then towed to the dealer, where it was determined that the frame and the suspension were damaged and needed to be replaced. The contact was provided a cost for the repair. The vehicle was not repaired. The contact stated that an undercoating spray was previously applied to the underbody of the vehicle as a corrosion preventative service under TSB Number: 16-01-045. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 105,576.

NHTSA ODI 11611423

There are several issues with the rear doors. It started when the rear doors would not respond to being unlocked by the key fob. Then the rear hatch would not open without the back doors being unlocked first, which required (the rear doors) to be opened manually. Finally, the rear driver-side door will not open manually or otherwise; it is stuck shut. All of these issues are grave safety concerns that Hyundai should address.

NHTSA ODI 11540883

THE LEFT REAR DOOR WILL NOT OPEN FROM OUTSIDE HANDLE OR INSIDE HANDLE. UNLOCKING FROM THE KEY FOB OR DRIVERS DOOR CONTROL OR THE LOCK ON THE REAR DOOR PANEL DOES NOT WORK. WE CAN NOT IN ANY WAY OPEN THE DOOR. IT WORKED FINE FOR QUITE A WHILE THEN BEGAN MALFUNCTIONING OCCASIONALLY AND THEN FINALLY WOULD NOT OPEN AT ALL. NOTHING SEEMS TO MAKE A DIFFERENCE WEATHER RUNNING, ENGINE OFF, OTHER DOORS UNLOCKED, OPEN OR CLOSED. IT WILL NEVER UNLOCK OR OPEN. I HAVE GRANDCHILDREN AND CAN'T TAKE THEM BOTH WITH ME. IT IS UNSAFE TO HAVE A CHILD ON THAT SIDE OF THE CAR, OR IN THE BACK SEAT AT ALL FOR THAT MATTER. IF THE CAR IS INVOLVED IN A CRASH ON THE PASSENGER SIDE AND THE REAR PASSENGER DOOR IS IN-ACCESSIBLE IT WOULD BE VERY DIFFICULT TO GET THE CHILDREN, OR ADULTS, OUT OF THE CAR.

NHTSA ODI 11298577

THE VEHICLE CAUGHT ON FIRE IN THE DRIVEWAY - IT HAD NOT BEEN DRIVEN OR EVEN STARTED IN OVER 28 HOURS. THE FIRE STARTED UNDER THE HOOD. THE FIRE DEPARTMENT WAS CALLED AND IT WAS DEEMED A TOTAL LOSS. THE INSURANCE COMPANY DID NOT CONDUCT AN INVESTIGATION DUE TO THE AGE OF THE VEHICLE. THE DEALERSHIP DID FULL BRAKE WORK 10 DAYS PRIOR TO THE FIRE OCCURRING.

NHTSA ODI 11114308

A PANEL COVERING THE PANORAMIC SUNROOF MECHANISM DETACHED ON THE I90 WHILE TRAVELLING AT 70MPH. THE PANEL WAS NOT FOUND. THE DETACHMENT WAS AUDIBLE HEARD AS THE PANEL SWUNG AROUND AND STRUCK THE CAR. FORTUNATELY THERE WAS NO=ONE TRAVELING BEHIND ME AT THE TIME.

NHTSA ODI 10873945

TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT STATED THAT WHEN ENTERING OR EXITING THE VEHICLE, SHE ALWAYS RECEIVED AN ELECTRIC SHOCK WHEN TOUCHING THE DOORS. THE VECHILE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10598868

I WAS HAVING MY CAR CLEANED AFTER A WEEK AT THE BEACH AND THE LITTLE PLASTIC CIRCLE THAT HOLD THE FLOOR MATS IN PLACE CAME OFF OF THE FLOOR MAT. NOW WHEN I DRIVE THE FLOOR MAT IS CONSTANTLY RIDING UP ONTO THE GAS PEDAL. I CALLED HYUNDAI AND THEY SAID THERE WAS NOTHING THEY COULD DO AND I'D HAVE TO PURCHASE A WHOLE NEW SET OF FLOOR MATS FOR OVER $100. THE CAR WAS JUST OVER A YEAR OLD AT THE TIME.... NOW I HAVE HAD TO TAKE THE FLOOR MAT OUT BECAUSE I AM AFRAID THE GAS PEDAL WILL GET STUCK OR THE FLOOR MAT WILL PREVENT ME FROM USING THE BRAKE PROPERLY. *TR

NHTSA ODI 10560928

WE WERE GOING THROUGH A GREEN TRAFFIC LIGHT, WE WERE ABOUT THE 6TH CAR THROUGH THE LIGHT WHEN VEHICLE COMING OUT OF NOWHERE RAN THE RED LIGHT FROM THE CROSS STREET AT ABOUT 55MPH, DID NOT TRY TO STOP, WE SLOWED TO ALMOST A STOP AND SWERVED TO AVOID THE PERSON. SHE DID NOT TRY TO STOP AND T-BONED US IN THE DRIVERS WHEEL AND DOOR, BUT THE AIRBAGS DID NOT ACTIVATE, EVEN WITH THIS HIGH SPEED COLLISION. THIS IS THE SECOND ACCIDENT OF THIS KIND WHERE THEY DID NOT ACTIVATE. THE FIRST WAS IN JANUARY AND WE WERE REAR ENDED AT A HIGH SPEED WHILE STOPPED AT A TRAFFIC LIGHT. *TR

NHTSA ODI 10552460

I BOUGHT A NEW CAR. 3 1/2 MONTHS LATER , I WAS REAR-ENDED. I TOOK CAR TO DEALERSHIP TO GET TAILGATE AND PAN AND BUMPER REPAIRED. WHEN WE PICKED UP VEHICLE, STRONG TOXIC FUMES FROM REPAIR WERE SO STRONG THAT WE COULD NOT DRIVE CAR. INSTANT HEADACHE, UPPER RESPIRATORY AGGRAVATION, SORE THROAT, BURNING EYES. CAR HAS BEEN TO REPAIR SHOP NUMEROUS TIMES AND MONTHS LATER STILL CAUSES ILLNESS IN FAMILY. AT ONE TIME THAT I DROVE CAR I ALMOST LOST CONSCIOUSNESS. I HAVE INFORMED HYUNDAI DEALERSHIP SEVERAL TIMES. I INFORMED HYUNDAI CORPORATION. PROBLEM PERSISTS CONSISTENTLY FOR 8-9 MONTHS AND AFTER NUMEROUS TRIPS TO DEALERSHIP. THE DOG FOAMS AND VOMITS BEFORE CAR STARTS MOVING. *TR

NHTSA ODI 10534365