Dec 30, 2020Engine
MY 2012 HYUNDAI SANTA FE I WAS DRIVING HOME ON THE FREEWAY, ALL OF A SUDDEN THE OIL LIGHT WENT ON. SO I IMMEDIATELY CHANGED LANES TO GET OFF THE FREEWAY. I THOUGHT I NEED TO GET OIL, THAN THE ENGINE LIGHT CAME ON! I REALIZED THAT I WAS LOSING POWER SO GOT TO THE SIDE OF THE ROAD OUT OF HARMS WAY. I TRIED TO TURN ON THE ENGINE. THERE WAS NOTHING. I GOT TOWED TO A AUTO REPAIR SHOP. AND LEFT THE CAR OVER NIGHT. IT WAS SO LATE TO LOOK AT CAR. IN THE MORNING I CALLED TWO DIFFERENT HYUNDAI DEALERSHIPS TO GET HELP ON PERHAPS AN ENGINE RECALL. AT BOTH PLACES THE FORWARD ME TO SOMEONE TO HELP ME, BUT BOTH LOCATION HUNG UP ON ME. SO I PAID A $500 FEE TO THE REPAIR SHOP TO LOOK AT MY CAR. THEY HAD TO REMOVE THE ENGINE AND FINALLY SAID IT WOULD NEED A REBUILT ENGINE AND LABOR AT A COST OF $6000. SO I COULD AFFORD THAT. A FRIEND LOOKED UP MY VIN NUMBER AND THAT THERE WAS A RECALL ON MY CAR. NOW I HAVE TO FIND A HYUNDAI SERVICE WHO WILL FIX MY RECALL PROBLEM. I NEED TO KNOW WHAT TO DO NEXT. I'M 75 AN MY HUSBAND IS 85. LOOKING TO RENT A CAR TODAY.
NHTSA ODI 11385608
Dec 22, 2020Engine
I WAS DRIVING MY VEHICLE ON THE HIGHWAY AT 60MPH. I WAS ON A SLIGHT INCLINE AND PROCEEDED TO PASS THE VEHICLE IN FRONT OF ME. UPON ARRIVING TO THE UPCOMING TOWN I NOTICED A DISTINCT LOUD KNOCK IN THE ENGINE COMPARTMENT AND LOSS OF POWER, I IMMEDIATELY PULLED IN TO A SERVICE STATION. THE MECHANIC INFORMED ME THAT IS SOUNDED LIKE A CONNECTING ROD AND DRIVING IT ANY FURTHER WOULD NOT BE RECOMMENDED. I WAS QUITE A DISTANCE FROM HOME AND SO WITH A TOW SERVICE AND RENTAL CAR I PAID ALMOST $700.00 TO GET HOME WITH THE VEHICLE.
NHTSA ODI 11384566
Dec 16, 2020Engine
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING ON A HIGHWAY AND SHE HEARD A RATTLING SOUND AT 60 MPH. THE ENTIRE DASHBOARD LIGHTS ILLUMINATED AND THE ENGINE SEIZED. THE CONTACT WAS ABLE BRAKE THE VEHICLE AND CRUISE OVER TO THE SHOULDER OFF THE HIGHWAY. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC FOUND THE ENGINE TO BE INTERNALLY DAMAGED CAUSING A SLOW TO NO CRANK. THE SERPENTINE BELT WAS REMOVED AND THE MECHANIC ATTEMPTED TO ROTATE THE CRANK BY HAND BUT GOT THE SAME RESULT. THE MECHANIC RECOMMENDED THAT THE ENGINE BE REPLACED. THE DEALER AUTONATION HYUNDAI 104 (759 WEST 104TH AVENUE, NORTHGLENN, CO 80234, (303) 578-6114) WAS CALLED AND ATTEMPTED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE MANUFACTURER WAS INFORMED BY THE DEALER TO HELP WITH THE CONTACT'S REPAIRS UNDER THEIR CERTIFIED PREOWNED WARRANTY. THE MANUFACTURER DETERMINED THAT THERE WAS A DEFECT AND PROVIDED TWO OPTIONS EITHER A NEW ENGINE OR A BUYBACK OFFER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 83,000.
NHTSA ODI 11383786
Dec 11, 2020Transmission & drivetrainEngine
MY 2012 HYUNDI SANTA FE STALLED ON ME AS I WAS APPROACHING A TRAFFIC LIGHT 3 WEEKS AGO.. LAST WEEK MY CHECK ENGINE OIL LIGHT CAME ON MY DASHBOARD. I TOOK IT TO A CERTIFIED MECHANIC AND HE SAID THE PROBLEM WAS A REAR CRANKSHAFT MAIN BEARING SEAL. HE HAS SEEN THIS BEFORE REGARDING HYUNDAI ENGINE PROBLEMS AS WELL AS WITH THE KIA BRAND. I LEARNED THAT THERE WILL BE A RECALL FOR MY CAR BUT IT WILL NOT BEGIN UNTIL 1/22/21. MY VEHICLE IS NOT LISTED WITH THIS RECALL, YET I AM HAVING THE SAME PROBLEM. I NEED HYUNDAI TO AD MY VIN NUMBER TO THIS RECALL LIST.
NHTSA ODI 11383028
Dec 9, 2020Engine
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING ON THE HIGHWAY AT 70 MPH THE ENGINE SUDDENLY LOST POWER. THE CONTACT WAS ABLE COAST THE VEHICLE TO THE SHOULDER OF THE HIGHWAY. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE BUT THE ENGINE DID NOT RESPOND. THE VEHICLE WAS TOWED TO THE DEALER DANBURY HYUNDAI 102 FEDERAL ROAD, DANBURY, CT 06810 (203) 825-5940. THEY INITIALLY TRIED TO TURN THE CRANK SHAFT AND THEN INFORMED THE CONTACT THAT THE ENGINE HAD A MAJOR FAILURE. THEY ALSO SAID THAT THEY WOULD HAVE TO GET AUTHORIZATION FROM THE MANUFACTURER TO PAY PARTIALLY FOR THE REPAIRS. THE VEHICLE HAD A RECALL NHTSA NUMBER 20V746000 (ENGINE) AND. THE CONTACT CALLED THE MANUFACTURER AND THEY STATED THAT THEY WOULD LOOK AT THE ISSUE BUT MADE NO PROMISES ON HELPING WITH THE REPAIRS. THEY ALSO STATED THAT THE VEHICLE WAS NOT PART OF A RECALL. THE CONTACT DISCOVERED LATER ON THAT THE VEHICLE WAS PART OF THE RECALL THAT WAS DATED 12/01/20. THE VEHICLE WAS UNREPAIRED STILL AT DEALER. THE FAILURE MILEAGE WAS 110,000
NHTSA ODI 11378624
Dec 7, 2020Engine
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING 50 MPH, THERE WAS AN ABNORMAL SOUND AND THE VEHICLE HESITATED TO ACCELERATE ABOVE 35 MPH. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROADWAY, TURNED OF THE VEHICLE, AND HAD THE VEHICLE TOWED TO THE RESIDENCE. AN INDEPENDENT MECHANIC WAS CONTACTED AND ARRIVED AT THE RESIDENCE TO INSPECT THE VEHICLE. THE CONTACT WAS INFORMED THAT THERE WAS AN INTERNAL FAILURE WITHIN THE ENGINE. THERE WERE NO LEAKS FOUND BY THE MECHANIC. STERLING MCCALL HYUNDAI (10505 SOUTHWEST FREEWAY, HOUSTON, TX 77074, (713) 981-4400) WAS CONTACTED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE HAS NOT BEEN DIAGNOSED. THE CONTACT FELT UNSAFE DRIVING THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) AS POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER TO BE DIAGNOSED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI 11378275
Dec 5, 2020Engine
THE ENGINE STALLS WHILE DRIVING ON THE FREE WAY AND THE CHECK ENGINE LIGHT COMES ON. JUST LIKE THE ONE THAT'S BEING RECALLED.
NHTSA ODI 11377986
Oct 24, 2020Engine
WE WERE TRAVELING ON I-70 WEST ACCELERATING UPHILL WHEN WE HEARD A SOUND FROM THE ENGINE. WE STOPPED TO CHECK AND THEN CONTINUED OUR TRAVEL WHEN A PART CAME OFF THE ENGINE. WE WERE ON THE EAST SIDE OF THE EISENHOWER TUNNEL AND HAD TO BE TOWED TO OUR DESTINATION IN FRISCO. THE ENGINE IS BLOWN AND WILL BE COSTLY TO REPLACE. WE HAVE 149,465 MILES ON THE ENGINE. THS IS AWD.10
NHTSA ODI 11366163
Oct 12, 2020EngineFire
WHILE DRIVING ON THE HIGHWAY, WITHOUT ANY WARNING, AN INTERNAL PIECE OF MY ENGINE SHOT A HOLE THROUGH MY ENGINE BLOCK. FIRE STARTED SHOOTING OUT OF MY ENGINE AND THANKFULLY I WAS ABLE TO PULL OVER AND GET OUT WITHOUT THE FIRE GETTING WORSE. THE DRIVER BEHIND ME PULLED OVER AND TOLD ME THAT HE COULD SEE THE FIRE UNDER THE CAR WHILE DRIVING BEHIND ME. HE STOPPED TRAFFIC UNTIL WE CONFIRMED THAT THE FIRE WAS OUT. THE FIRE WAS STILL VISIBLE FROM THE UNDERSIDE OF MY VEHICLE FOR A COUPLE MINUTES BUT IT STOPPED WITHOUT THE WHOLE CAR IGNITING. I REPORTED THIS INCIDENT TO HYUNDAI USA. THEY ASSIGNED A CASE NUMBER TO ME BUT TOLD ME THAT THE HYUNDAI DEALERSHIP, THAT MY CAR WAS TOWED TO, DID NOT SEE EVIDENCE OF FIRE SO THEY DROPPED THE CASE. I TOLD THEM THAT I HAD A WITNESS, THE DRIVER BEHIND ME FROM THE NATIONAL GUARD, AND THEY TOLD ME THAT IT DIDN'T MATTER BECAUSE THEY DIDN'T SEE FIRE DAMAGE AND THEREFORE COULDN'T VALIDATE MY CLAIM REGARDLESS OF THE WITNESS. THE CAR HAD NO CHECK ENGINE LIGHT ON, THE OIL WAS CHANGED REGULARLY, AND THERE WAS NO REASON FOR THE ENGINE TO SUDDENLY, WITHOUT WARNING, BLOW OUT THE BLOCK AND SHOOT FIRE. I CAN ONLY ASSUME THAT THIS WAS A VERY DANGEROUS AND POTENTIALLY DEADLY MANUFACTURING DEFECT. MY ATTEMPTS TO PRESSURE HYUNDAI TO CHECK MY ENGINE AGAIN HAS ONLY LED TO THEM TO TELLING ME THAT IN 30 DAYS THEY COULD GET SOMEONE ELSE TO LOOK AT THE ENGINE TO VALIDATE MY CLAIM.
NHTSA ODI 11363994
Sep 4, 2020Engine
ON SEPTEMBER 1, 2020, THE ENGINE STARTED TO SLOW DOWN AND MAKE A CRUNCHING CRACKING NOISE ABOUT A MILE LATER WE CAME TO A COMPLETE STOP, ON A MAIN HWY.WE HAD TO CALL AAA TO COME GET US. WE HAD THE POLICE STAY BEHIND US UNTIL THE TOW TRUCK CAME. IT TOOK 45 MINUTES DUE TO THE HEAVY TRAFFIC AND TIME OF DAY.
NHTSA ODI 11353122
Sep 1, 2020Engine
WHILE DRIVING DOWN THE HIGHWAY WEDNESDAY AFTERNOON I HEARD A LOUD BANG AND I ASSUMED THAT A ROCK HAD HIT THE SIDE OF MY CAR. WHEN I GOT HOME I CHECKED BUT DID NOT SEE ANY DENTS OR SCRATCHES ON THAT SIDE. THAT EVENING I DROVE MY CAR AGAIN ON THE HIGHWAY AND IT STALLED OUT WHILE I WAS DRIVING. I PULLED OVER TO THE BREAK DOWN LANE AND TURNED IT OFF. AFTER ABOUT A MINUTE I TURNED IT BACK ON AND IT STARTED UP FINE AND DROVE JUST FINE THE REST OF THE NIGHT AND THE NEXT DAY. ON FRIDAY WHEN I STARTED DRIVING DOWN THE ROAD IT MADE A VERY LOUD NOISE, WHICH WAS A CONSTANT LOUD NOISE. I TURNED AROUND AND BROUGHT IT HOME AND CALLED MY MECHANIC. HE CHECKED THE CAR AND SAID THAT THE ENGINE NEEDED TO BE REPLACED, WHICH WOULD COST MORE THAN WHAT THE CAR IS CURRENTLY WORTH. THE CAR HAS LESS THAN 130,000 MILES ON IT. I BRING IT IN EVERY 3 MONTHS FOR OIL CHANGES AND MAKE SURE TO DO ALL OF THE RECOMMENDED REPAIRS.
NHTSA ODI 11352510
Aug 31, 2020Engine
WHILE DRIVING ON THE HYWAY AT 65 THE ENGINE SEIZED AND BROKE THE ENGINE BLOCK SPRAYING OIL ONTO THE HOT EXHAUST ALMOST CATCHING FIRE. THIS ENGINE HAS BEEN VERY WELL MAINTAINED AND GAVE NO WARNING SIGNS OF HAVEING A PROBLEM. A CONNECTING ROD BEARING STARVED FOR OIL AND BROKE THE ROD. HYUNDAI WAS CONTACTED AND DECLINED TO INSPECT OR INVESTIGATE THIS ENGINE FAILURE AND ALMOST CATCHING FIRE. THEY ALSO DECLINED TO HELP WITH THE REPAIRS OR COSTS I SPOKE TO MARIA AT HYUNDAI CORPORATE AND MY CASE NUMBER WITH HYUNDAI WAS 17260696 ALSO THE AVALIABILLITY OF THE REPLACEMENT ENGINE IS LIMITED TO A SHORT BLOCK BECAUSE HYUNDAI DOES NOT HAVE ENOUGH ENGINES TO REPLACE THEM ALL THAT ARE GOING BAD SADLY MY CAR IS ONE YEAR OFF FROM FALLING UNDER THE ENGINE RECALL SO IM STUCK FOOTING THE BILL
NHTSA ODI 11352269
Aug 20, 2020Engine
VERY RECENTLY, THE CAR HAS BEEN STALLING OUT WITH NO WARNING, NO ODD SOUNDS AND NO OBVIOUS REASON AS TO WHY. I TOOK THE CAR TO A WELL-KNOWN, TRUSTED MECHANIC WHO WAS UNABLE TO FIND THE CAUSE, AS THE VEHICLE PRESENTED 0 FAULT CODES. I WAS INFORMED THAT I WOULD HAVE TO DROP THE CAR OFF FOR A COUPLE OF DAYS SO THAT THEY COULD DIAGNOSE WHAT THE ISSUE COULD BE, AND HOPEFULLY CATCH IT HAPPENING. AFTER DOING SO, I WAS THEN INFORMED THAT IT SHOWED 0 SIGNS OF STALLING WHILE IN THEIR POSSESSION. IN ORDER TO POSSIBLY FIND THE ISSUE, THE CAR WOULD HAVE TO BE KEPT FOR MORE THAN JUST A COUPLE OF DAYS, WHICH WOULD AFFECT MY JOB AND THE BILL WOULD MOST DEFINITELY BE MORE THAN I COULD AFFORD. THE SYMPTOMS INCLUDE THE FOLLOWING... ENGINE STALLS WHILE IN IDLE AT A STOPLIGHT. ENGINE STALLS WHILE STOPPING AT STOP SIGNS. ENGINE STALLS WHILE DRIVING IN LOW SPEEDS. ENGINE HAS A ROUGH IDLE IN MORNING AND STALLS WITHIN FIRST MILE OF DRIVING THE VEHICLE. THIS HAS ALL BEEN OCCURING FOR THE PAST MONTH. EVERY MECHANIC I SPEAK TO FOR HELP AGREES IT'S A MYSTERY ISSUE AND THAT THE VEHICLE WOULD HAVE TO BE KEPT FOR A PERIOD OF TIME FOR DIAGNOSTIC MEASURES. I'M NOT SURE WHERE ELSE TO TURN. I USE MY VEHICLE DAILY FOR WORK AND HAVE NEVER EXPERIENCED ANYTHING LIKE THIS BEFORE. NOT ONLY IS IT A VERY UNSAFE AND DANGEROUS ISSUE, IT LITERALLY SCARES THE CRAP OUT OF ME, BECAUSE WHEN IT HAPPENS, IT'S SUDDEN WITH NO WARNING. TIRED OF FEARING FOR MY LIFE IF STALLED OUT IN HEAVY TRAFFIC. IT USUALLY STARTS RIGHT BACK UP, BUT AT TIMES IT TAKES A MINUTE OR A FEW TRIES AT TIMES. ANY ASSISTANCE IN THIS MATTER WOULD BE GREATLY APPRECIATED. DG
NHTSA ODI 11350434
Aug 14, 2020Engine
SAME THING THATS HAPPENED IN 90% OF THE OTHER COMPLAINTS... DRIVING, LOUD KNOCKING SOUND AND ENGINE AND POWER STEERING DIED ON HIGHWAY TRAVELING 70MPH... YOU'RE OBVIOUSLY VERY AWARE AS I HAVE JUST SAT THROUGH AND READ THE COMPLAINTS ALL HAVING THE SAME ISSUE WITH THE ENGINE SOME DYING AT 58,000 MILES WHICH IS UNHEARD OF. I WORK AT A MECHANIC SHOP. THIS IS OBVIOUSLY A MANUFACTURER DEFECT AND YOU REFUSE TO TAKE RESPONSIBILITY AND ARE ALLOWING PEOPLE TO DRIVE AROUND IN UNSAFE CARS.. WE OWN 3 HYUNDAIS RIGHT NOW. MY GRANDPARENTS OWN 4 THEMSLEVES... WE ARE ALL GOING TO SELL THEM AS FAST AS WE POSSIBLY CAN AND WILL NEVER BUY FROM YOUR THIEVING DEALERSHIPS AGAIN. SHAME AS WE'VE BEEN A HYUNDAI FAMILY FOR 30 YEARS BUT YOU'RE ALL ABOUT GREED NOW AND FAILING TO TAKE RESPONSIBILITY OR REIMBURSE ALL OF THESE FAMILIES WHO ARE OUT OF VEHICLES DURING THIS PANDEMIC TRULY SHOWS WHAT YOU'RE COMPANY IS ALL ABOUT. DONT BUY FROM HYUNDAI IF YOU'RE READING THIS. THEY'LL RECALL SOMETHING WITH THE SAME ISSUE AS YOURS BUT CLAIM IT'S A YEAR BEHIND OR AHEAD OF YOURS AND REFUSE TO COVER IT.. EVEN WITH 238 COMPLAINTS ABSOLUTELY ZERO RESPONSIBILITY. JUST READ THE COMPLAINTS YOURSELF.
NHTSA ODI 11349242
Aug 3, 2020Engine
ENGINE RATTLE ONE DAY, ENGINE SEIZE UP DURING DOWNSHIFT GETTING OFF EXPRESSWAY THE NEXT DAY. CRANKSHAFT BOLT WILL NOT ROTATE.
NHTSA ODI 11342924
Jun 15, 2020Engine
WAS DRIVING MY 2012 SANTA FE ON RT 565 WHEN THE CAR STARTED MAKING A LOUD BANGING SOUND IN THE ENGINE AND THE CAR JUST DIED. I WAS ABLE TO ROLL THE CAR OFF TO THE SHOULDER BEFORE CAUSING AN ACCIDENT. I HAD THE CAR TOWED TO MY HOUSE WHERE A MECHANIC LOOKED AT IT AND INFORMED ME THE ENGINE WAS SHOT AND TOLD ME ABOUT THIS WEB SITE SO I COULD SEE THAT THERE ARE MULTIPLE INCIDENTS SIMILAR TO THE ONE I EXPERIENCED. I PURCHASED THIS VEHICLE NEW FROM SUSSEX HYUNDAI IT CURRENTLY HAS 108,000 MILES I PLAN ON GOING IN TOMORROW AND SPEAKING WITH THEM. WITH ALL THE ENGINE COMPLAINTS AND SCENARIOS THAT COULD HAVE RESULTED IN ACCIDENTS LISTED ON THIS WEB SITE YOU WOULD THINK THAT NHTSA OR HYUNDAI WOULD IMPLEMENT AN ENGINE RECALL. HOPING THE DEALER WILL GO TO BAT FOR ME AND CONTACT HYUNDAI AMERICA TO FIX MY ENGINE. *TR
NHTSA ODI 11329065
May 13, 2020Engine
ENGINE KNOCK THAT CAUSED ENGINE TO FAIL WITH LESS THAN 95,000 MILES DESPITE DEFAULTS MAINTENANCE. *TR
NHTSA ODI 11324430
Apr 15, 2020Engine
THE ENGINE WENT OUT AT 50,000 MILES AND WAS REPLACED AND THEN WENT OUT AGAIN AT 105,000 MILES. SAME ISSUE. HAVE CONTACTED HYUNDAI AND THEY WILL NOT DO ANYTHING TO HELP ME. ENGINE STALLED ON FREEWAY FIRST TIME AND ALMOST CAUSED A COLLISION, 2ND TIME ON FREEWAY STALLED AT FREEWAY SPEED AND ALMOST CAUSED ANOTHER COLLISION. *TR
NHTSA ODI 11321200
Mar 31, 2020Electrical systemEngine
THE VEHICLE STOPS RUNNING IN THE ROAD WITHOUT WARNING AND IS UNABLE BE RESTARTED. ATTEMPTS TO CHARGE THE BATTERY FAIL. WHEN TAKEN TO BE EVALUATED BY THE BRAND DEALERSHIP, THEY ONLY CHANGE THE BATTERY AND SAY THAT IT HAS BEEN FIXED. WITHIN 3-4 WEEKS, IT WILL SHUT DOWN IN THE ROAD AGAIN. THIS HAS OCCURRED FOUR TIMES, AND EACH TIME, I TAKE TO BE SERVICED AND THEY ARE UNABLE TO REPRODUCE THE FAILING ISSUE. I HAVE REACHED OUT TO CORPORATE, AND HAVE QUICKLY DISMISSED MY CASE. THERE WAS A CLASS ACTION LAWSUIT IN 2016 CONCERNING THE EXACT ISSUES I AM EXPERIENCING WITH THE VEHICLE. I WOULD THINK WITH THIS TYPE OF DOCUMENTED LIABILITY, THERE WOULD HAVE BEEN A RECALL ON THE VEHICLES OR A WARNING NOTICE DEALERSHIPS WERE REQUIRED TO PRESENT WITH THE SALE. I DO NOT FEEL COMFORTABLE TRADING THE CAR IN AS THE ISSUE WILL BE TRANSFERRED TO ANOTHER CONSUMER.
NHTSA ODI 11319833
Mar 30, 2020Engine
WAS DRIVING 65 MPH HEADING SOUTH TO KEY LARGO. THE CAR STARTED VIBRATING AND KNOCKING. THE CAR BEGAN TO LABOR, I WAS ABLE TO PULL IT OFF THE ROAD BEFORE IT QUIT COMPLETELY. THE MOTOR DIED AND WOULDN'T TURN OVER. THE BATTERY APPEARED FINE AS RADIO, LIGHTS ETC., WERE STILL WORKING. THERE WAS NO INDICATION THAT THE CAR OVERHEATED. I POPPED THE, HOOD, CHECKED MY FLUIDS WHICH ALL SEEMED TO BE FINE. I DID NOTE SOME OIL ON THE GROUND AND IT APPEARED TO HAVE A DRIP FROM ABOVE. I TOWED THE CAR TO MY MECHANIC. AFTER LOOKING IT OVER, HE TOLD ME TO TOW IT TO THE DEALER. I'M AT JUST OVER 119,000 MILES; HE FELT THIS MAY BE COVERED. UPON INITIAL DIAGNOSIS, THE DEALER DETERMINED THAT I HAVE A HOLE IN MY ENGINE BLOCK AND IT LOOKS LIKE THE ROD SHOT OUT OF THE BLOCK. THE MANUFACTURER SAID THEY ARE WILLING TO PICK UP 60% OF THE REPAIR WHICH WOULD LEAVE ME WITH A REPAIR BILL OVER THE VALUE OF THE VEHICLE. MY INSURANCE COMPANY DID AN INVESTIGATION, TODAY, AND DETERMINED THAT THE DAMAGE WAS MECHANICAL AND NOTED THE CRANKSHAFT WAS BROKEN. MECHANICAL FAILURE IS NOT COVERED BY MY INSURANCE. THE 2012 SANTA FE WITH THE THETA II ENGINES SHOULD HAVE BEEN INCLUDED IN THE THETA II RECALL REGARDLESS OF WHERE IT WAS MANUFACTURED. I FEEL FOR THE HYUNDAI AND KIA OWNERS WHO CONTINUE TO SUFFER THROUGH THESE CONTINUED ENGINE PROBLEMS MAKING THE CAR WORTHLESS.
NHTSA ODI 11319778
Mar 20, 2020Electrical systemEngine
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR AND ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. *BF CONSUMER STATED ENGINE WAS REPLACED.*JB
NHTSA ODI 11318778
Mar 5, 2020Engine
MY CAR STARTED TO RANDOMLY STALL WITHOUT ANY NOTICE OR CHECK ENGINE LIGHT. I BROUGHT MY VEHICLE TO A MECHANIC AND WAS TOLD ALL I NEEDED WAS AN OIL CHANGE. THEN ONE DAY MY CAR STALLED ON THE HIGHWAY. THE POLICE WERE NOTIFIED BY ANOTHER VEHICLE BECAUSE THEY THOUGHT MY CAR WAS ON FIRE. I CANNOT BELIEVE THEY HAVENT RECALLED THIS ENGINE YET. I COULD HAVE BEEN KILLED. I SAT ON THE HIGHWAY IN THE POLICE CAR UNTIL THE TOW TRUCK ARRIVED BECAUSE MY CAR STALLED IN A BAD LOCATION AND WAS SMOKING. MY CAR WAS TOWED TO THE NEAREST HYUNDAI DEALERSHIP AND IS NOW GOING THROUGH DIAGNOSTIC TESTING. HYUNDAI MANUFACTURER WAS DIRECTLY ENGAGED AND THEY ARE ASKING FOR PHOTOS OF THE ENGINE. HOW ABOUT KEEPING PEOPLE SAFE HYUNDAI AND RECALL THIS ENGINE AS WELL AND PAY FOR THE REPAIRS AS THE NEXT PERSON THIS HAPPENS TO MAY NOT MAKE IT OUT OF THEIR CAR TO TELL THEIR STORY.... TERRIBLE HORRIFYING INCIDENT.
NHTSA ODI 11316421
Feb 15, 2020Engine
I WAS DRIVING 65 MPH ON THE HIGHWAY. I HEARD A CLUNK IN THE ENGINE AND MY OIL LIGHT AND CHECK ENGINE LIGHT CAME ON. THE CAR LOST ALL POWER AND NOW I'M TOLD I NEED A NEW ENGINE. CAR ONLY HAS 108,000 MILES ON IT.
NHTSA ODI 11309321
Jan 22, 2020Engine
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. WHILE DRIVING 45 MPH THERE WAS A LOUD KNOCKING SOUND COMING FROM THE ENGINE. ADDITIONALLY, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS TOWED TO TWO INDEPENDENT MECHANICS WHO STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO COCONUT CREEK HYUNDAI 4960 NORTH, FL-7, COCONUT CREEK, FL 33073 (888) 441-7737 WHERE IT WAS DIAGNOSED THAT METAL SHAVING WERE IN THE ENGINE AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
NHTSA ODI 11301108
Oct 28, 2019Engine
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO HANLEES HILLTOP HYUNDAI (510-222-8882, LOCATED AT 3285 AUTO PLAZA, RICHMOND, CA 94806) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 16263442. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
NHTSA ODI 11271677