What 135 owners told NHTSA about the 2012 GMC Yukon Denali Xl 1500

The problem started a couple of years ago as a small crack in the dashboard at the upper left corner of the airbag. The crack widened and lengthened after replacement of the air bag last year. Then the dash cracked earlier this year at the crown above the instrument cluster. It has completely separated and is nearly 12” in length. Not only does it rattle to the point of driver distraction, but I would think there is a high risk of shattering during a collision potentially causing facial lacerations, blindness and the like. I really don’t want to wait to find out. According to [XXX] , this is a well known issue with GM trucks, Suburbans and Yukons from 2007 to 2014 and GM has failed to make good on the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11559602

Cracked dashboard

NHTSA ODI 11421244

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 GMC YUKON XL. THE CONTACT STATED THE DASHBOARD WAS CRACKED IN THREE PLACES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V051000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ALLEN GMC (28332 CAMINO CAPISTRANO, LAGUNA NIGUEL, CA 92677, (949) 391-9094) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 75,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11398112

DASH CRACKS EVERYWHERE, ALL ATTACHMENT POINTS ARE CRACKING. NO APPARENT REASON OTHER THAN USING A UN U.V PROTECTED PLASTIC.

NHTSA ODI 11395692

I BOUGHT THIS SUV USED AND WAS TOLDTHE DASHBOARD CRACKED ON ITS OWN AROUND THE PASSENGER AIRBAG AND ON THE DRIVER SIDE OVER THE INSTRUMENT CLUSTER! I TRIED FIXING WITH SUPER GLUE AND IT JUST LOOKS TERRIBLE & A COMPLETE EYESORE!! I DO NOT KNOW WHEN IT BROKE SO I DO NOT KNOW WHAT TO PUT ON YOUR FORM EXCEPT FOR MY PURCHASE DATE.

NHTSA ODI 11360091

TL* THE CONTACT OWNS A 2012 GMC YUKON XL 1500. THE CONTACT STATED THAT THE LIFTGATE FAILED TO CLOSE UPON PRESSING THE LIFTGATE BUTTON. THE CONTACT WOULD HAVE TO CLOSE THE LIFTGATE MANUALLY. ADDITIONALLY, THE LIFTGATE OCCASIONALLY CLOSED AFTER BEING OPENED, STRIKING THE OCCUPANT. THERE WAS NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO LUKE FRUIA MOTORS (2645 BARNARD RD, BROWNSVILLE, TX 78520) WHERE SHE WAS GIVEN AN ESTIMATE FOR THE REPAIRS. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THEY REFERRED HER BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 62,000.

NHTSA ODI 11340999

DASHBOARD STARTED CRACKING AND SPLITTING APART. THERE WAS NO ACCIDENT TO CAUSE THIS. FOUND OUT THERE HAS BEEN A CLASS ACTION LAWSUIT FILED REGARDING THIS ISSUE AND WE WERE NOT AWARE.

NHTSA ODI 11339785

DASHBOARD CRACKED. *TR

NHTSA ODI 11330206

THE DASHBOARD IS CRACKED IN SEVERAL PLACES BECAUSE THE BRACKETS UNDER THE DASH ARE BROKEN DUE TO VIBRATION DURING EVERY DAY DRIVING. AS I SEARCHED FOR A REPAIR KIT FROM GMC, I FOUND THERE ARE THOUSANDS OF GMC OWNERS WHO HAVE THIS SAME ISSUE IN THEIR TRUCK/SUV. THE SUGGESTION THE GMC WEBSITE OFFERS IS FOR THE OWNER TO DISASSEMBLE THE DASH, FIX THE CRACK WITH A HOT STAPLE GUN AND EPOXY, THEN REATTACH THE DASH. I AM SHOCKED THIS IS THEIR SUGGESTION WHICH WOULD INVOLVE UNPLUGGING 3 OR 4 MAJOR FUNCTIONS OF THE VEHICLE. I WOULD ASSUME THIS SHOULD BE DONE BY A CERTIFIED GMC REPAIR CENTER. CONSIDERING THE ENORMOUS PRICE OF THESE TYPES OF VEHICLES, I AM AGAIN AMAZED GMC HAS NOT ISSUED A RECALL TO REPLACE THESE FAULTY PARTS FOUND IN THOUSANDS OF THEIR TRUCKS/SUV'S. *TR

NHTSA ODI 11327012

THE DASHBOARD IS CRACKED ON DRIVER SIDE WITH PLASTIC PIECES FALLING DOWN INTO DASH, DASHBOARD IS ALSO CRACKED ON PASSENGER SIDE ON THE CORNER OF THE AIRBAG. THIS IS A KNOWN ISSUE AND I WANT IT FIXED. I FEEL THAT THE AIRBAGS ABILITY TO DEPLOY ON PASSENGER SIDE IS COMPROMISED IF AN ACCIDENT OCCURS. I BOUGHT THIS VEHICLE WITH THOUGHTS OF BEING SAFE FOR ME, MY WIFE AND TWO SMALL CHILDREN. GM HAS SAID THEY ARE NOT GOING TO FIX IT, THIS IS MY LAST PLEA FOR HELP. REPLACING IS EXPENSIVE BUT FEEL LIKE IT'S DEFECT IN VEHICLE DESIGN(EVIDENT BY HOW MANY COMPLAINTS I FOUND). IF THERE IS A ACCIDENT IN THIS VEHICLE AND AIRBAG FAILS I WILL HOLD GM ACCOUNTABLE FOR ANY HARM CAUSED TO MY FAMILY.

NHTSA ODI 11297854

WE HAVE A REALLY BAD CRACK IN THE DASH AND EVEN A PIECE HAS BROKEN OFF. THE DASH IS ALSO SEPARATING ACROSS THE FRONT. THE CAR WAS STATIONARY AND WAS NOT MOVING OR IN AN ACCIDENT.

NHTSA ODI 11279209

TWO CRACKS ON THE DASH BOARD HAVE FORMED. ONE ON THE LEFT SIDE FRONT OF INSTRUMENT CLUSTER. THE SECOND ON THE PASSENGER SIDE INTERSECTING THE PASSENGER AIRBAG. UNKNOWN IF ITS INTERFERING WITH AIRBAG DEPLOYMENT.

NHTSA ODI 11218715

TWO WEEKS AGO, A CRACK IN THE DASHBOARD NEAR THE PASSENGER AIR BAG SUDDENLY APPEARED. IN DOING SOME RESEARCH, I HAVE FOUND THAT MANY OTHER PEOPLE HAVE HAD A SIMILAR EXPERIENCE. THIS PROBLEM SEEMS TO HAVE AFFECTED THE FOLLOWING MODELS: GMC YUKON, CADILLAC ESCALADE, GMC SIERRA, CHEVROLET SILVERADO, CHEVROLET TAHOE, CHEVROLET SUBURBAN, AND CHEVROLET AVALANCHE. MY CONCERN IS WITH THE FACT THAT THIS CRACK IS VERY CLOSE TO THE PASSENGER AIRBAG AND IS A SAFETY CONCERN. I AM ALSO CONCERNED THAT THE AIRBAGS MAY NOT WORK PROPERLY WHEN NEEDED BECAUSE OF THIS DEFECT. *JS

NHTSA ODI 11184978

FRONT DASH CRACKED NEAR THE STEALING COLUMN AND PASSENGER FRONT AIRBAG. VEHICLE STATIONARY

NHTSA ODI 11176098

DASH HAS 2 CRACKS. ONE ABOVE SPEEDOMETER. THE OTHER IS CRACKED ON THE TOP LEFT CORNER OF THE DASH THAT SURROUNDS THE PASSENGER AIRBAG. VEHICLE WAS PURCHASED 1/16/19. I AM SIMPLY ADDING MINE TO THE LARGE VOLUME OF COMPLAINTS BECAUSE I BELIEVE IT MAY BE A SAFETY HAZARD. NOT SURE HOW LONG IT HAS BEEN THERE, BUT THIS VEHICLE WAS EXTREMELY WELL MAINTAINED AND GARAGED IT'S WHOLE LIFE.

NHTSA ODI 11170805

CRACKED DASHBOARD ON TOP OF THE INSTRUMENTAL PANEL AND THE FRONT PASSENGER AIRBAG LOCATION.

NHTSA ODI 11122311

CRACKED DASHBOARD

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MY DASH IS CRACKING FOR NO APPARENT REASON. IT'S TO A POINT NOW OF NEEDING REPLACED AND HAS RAISED MY SAFETY CONCERN FOR MYSELF AND PASSENGER IF I WAS TO COME INVOLVED IN A CRASH BY BROKEN LARGE PLASTIC FRAGMENTS.

NHTSA ODI 11083226

TL* THE CONTACT OWNS A 2012 GMC YUKON DENALI. WHILE ATTEMPTING TO OPEN THE FRONT DRIVER'S DOOR, THE HANDLE FRACTURED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (JIM MURPHY, 3000 WALDEN AVE, DEPEW, NY 17043, (716)-684-8900) AND THE HANDLE WAS REPLACED. THE CONTACT STATED THAT THE FAILURE OCCURRED ON EIGHT SEPARATE OCCASIONS, AND ALL FOUR DOOR HANDLES FAILED AND WERE REPLACED AT SOME POINT SINCE 2013. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 30,000.

NHTSA ODI 11061375

WILL FOLLOW UP WITH MORE INFO, I LIVE IN THE NORTH EAST AND HAVE SPOKEN WITH TECH'S AT GM DEALERS AND THEY HAVE STATED THAT ITS JUST A COLD WEATHER ISSUE SO GM WONT FIX THE ISSUE, MY VEHICLE HAS HAD 8 OR 9 DOOR HANDLES REPLACED THE FASTENERS INSIDE OF DOOR ARE PLASTIC AND WATER GETS IN THERE FREEZES AND CRACKS PLASTIC THEN DOOR HANDLE BASICALLY COMES OFF IN YOU HAND, GM REFUSES TO STAND BEHIND IT AND SOON WANTS TO CHARGE ME APPROX. 180 EVERY TIME THIS HAPPENS AGAIN THEY HAVE REPLACE 8 OR 9 ALREADY AND ITS A 2012, I FEEL THIS IS BOTH A SAFETY ISSUE AND A BASIC FAULTY PRODUCT, DESIGN ON GM'S PART THAT THEY WILL NOT FIX.

NHTSA ODI 11036082

I HAVE A 2012 GMC YUKON DENALI. I'VE HAD SEVERAL OCCASIONS WHERE I'M DRIVING AND THE TRUCK TURNS OFF/OR EXPERIENCES A "SHORT" FOR A FEW SECONDS. I HAVE CHECKED ALL ELECTRICAL CABLES AND HAVE EXCHANGED BATTERIES TWICE (AS THEY "DRAINED"). A FEW MONTHS BACK MY DASHBOARD STARTED CRACKING AS WELL, FIRST IT WAS A SMALL CRACK NEAR THE PASSENGER SIDE AIRBAG. LATER ANOTHER CRACK BY THE STEERING WHEEL, WHICH HAD NOW FORMED A LARGE "V".

NHTSA ODI 11024611

DASHBOARD HAS SIGNIFICANT CRACKING IN IT AFTER ONLY 60,000 MILES. BOTH ON PASSENGER SIDE NEAR AIR BAG AND ABOVE DRIVERS SIDE CONTROLS.

NHTSA ODI 11005272

DASH BOARD CRACKED ABOVE THE INSTRUMENT CLUSTER. NOTICED IT WHEN GETTING IN THE VEHICLE WITH THE ENGINE OFF.

NHTSA ODI 11001738

CRACKS IN DASH BOARD AND THEY ARE SPREADING. TWO CRACKS ARE ABOVE MY STEERING WHEEL. ONE CRACK HAS SPREAD TO THE AIRBAG COMPARTMENT.

NHTSA ODI 10991541

TL* THE CONTACT OWNS A 2012 GMC YUKON. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED ON THE PASSENGER SIDE OVER THE AIR BAG, AND ALONG THE DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

NHTSA ODI 10969228