What 135 owners told NHTSA about the 2012 GMC Yukon Denali Xl 1500

The problem started a couple of years ago as a small crack in the dashboard at the upper left corner of the airbag. The crack widened and lengthened after replacement of the air bag last year. Then the dash cracked earlier this year at the crown above the instrument cluster. It has completely separated and is nearly 12” in length. Not only does it rattle to the point of driver distraction, but I would think there is a high risk of shattering during a collision potentially causing facial lacerations, blindness and the like. I really don’t want to wait to find out. According to [XXX] , this is a well known issue with GM trucks, Suburbans and Yukons from 2007 to 2014 and GM has failed to make good on the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11559602

The contact's son owned a 2012 GMC Yukon. The contact received notification of NHTSA Campaign Number: 21V051000 (Air Bags) and requested to be removed from the recall distribution list as her son no longer owns the vehicle. The local dealer and manufacturer were contacted.

NHTSA ODI 11554375

I was driving and slowed down upon approaching speed bumps and going over speed bump my dashboard cover cracked. There was no warning after it cracked the more I drove the more it cracked I am currently buying a dashboard cover to go over the cracked dashboard.

NHTSA ODI 11420662

MY VEHICLE IS PART OF THE TAKATA AIRBAG RECALL. DAVID WELCH AT NASHVILLE BEAMAN GMC TOLD ME IT WAS "UP TO ME" IF I DRIVE THE VEHICLE - I AM IN GROUP 10 FOR IT TO BE FIXED AND HE DOES NOT KNOW WHEN THAT WILL BE. CASE WAS MADE WITH GMC - CASE # 9-6579504849 SPOKE WITH CORRINE - SHE QUOTED SEVERAL TIMES THAT GMC STANDS BEHIND THE SAFETY OF THE AIRBAGS AND THEY ARE DOING THE RECALL ONLY BECAUSE A JUDGE TOLD THEM TO. I REPEATED MULTIPLE TIMES THAT I AM CONCERNED ABOUT THE SAFETY OF MY FAMILY AND THAT MY 16 YEAR OLD IS OFTEN IN THE FRONT SEAT. SHE AGAIN STRESSED GMC STANDS BEHIND THE SAFETY AND SHE DOES NOT HAVE ANY IDEA WHEN MY VEHICLE WILL BE FIXED. I FEEL THIS IS NOT A SAFE PRACTICE. OTHER DEALERS (FOR EXAMPLE LEXUS) HAVE GIVEN LOANER CARS - FOR UP TO A YEAR - AND HAVE DONE MUCH MORE TO INSURE THE SAFETY OF THEIR DRIVERS. GMC LEAVING SAFETY "UP TO THE DRIVER" IS NOT SAFE PRACTICE.

NHTSA ODI 11399080

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 GMC YUKON XL. THE CONTACT STATED THE DASHBOARD WAS CRACKED IN THREE PLACES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V051000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ALLEN GMC (28332 CAMINO CAPISTRANO, LAGUNA NIGUEL, CA 92677, (949) 391-9094) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 75,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11398112

DASH CRACKS EVERYWHERE, ALL ATTACHMENT POINTS ARE CRACKING. NO APPARENT REASON OTHER THAN USING A UN U.V PROTECTED PLASTIC.

NHTSA ODI 11395692

DASH IS CRACKED BY AIRBAG AND COULD CAUSE DEPLOYMENT DELAY.

NHTSA ODI 11378125

WHILE WORKING ON AN AIRBAG WARNING LIGHT I ENCOUNTERED 2 DISTINCT PROBLEMS WITH MY AIRBAG AND VEHICLE SYSTEM. 1. THE MAIN UNDERHOOD FUSE PANEL ON MY VEHICLE HAS PORTION OF OXIDATION ON THE FUSES THEMSELVES. THIS OXIDATION IS CAUSING FUSES TO APPEAR INTACT BUT ARE CAUSING THE CIRCUIT TO OPEN. THIS WAS THE ROOT CAUSE OF MY AIRBAG SYSTEM TO NOT BE OPERATING PROPERLY. 2. WHILE DIAGNOSING THE AIRBAG SYSTEM, I WAS CAUTIOUS ABOUT UNPLUGGIN THE BATTERY DURING ANY TROUBLESHOOTING THAT I WAS PERFORMING. BUT, AT THE END OF THE DIAGNOSIS PERIOD AND ALL MODULES/SYSTEM WERE RECONNECTED TO ELECTRICAL MATING CONNECTORS I RECONNECTED THE BATTERY AND STARTED THE VEHICLE TO COOL THE INTERIOR. THE CENTRAL AIRBAG MODULE WHICH IS LOCATED IN CENTER CONSOLE WAS ALREADY ELECTRICALLY CONNECTED BUT NOT MOUNTED. WHEN THE MODULE WAS MOVED INTO POSITION AND THE MOUNTING POINTS OF THE MODULE TOUCHED CHASSIS GROUND OF THE VEHICLE THE SIDE CURTAIN AIRBAGS AND FRONT SEAT BELT SQUIBS DEPLOYED. IT APPERAS TO ME THAT THE GROUND OF THE MODULE AND THE VEHICLE COMMON WIRE ARE NOT INTERNALLY CONNECTED. THIS APPARENTLY MAY CAUSE A FLOATING CIRCUIT IN THE AIRBAG MODULE THAT WHEN CHASSIS GROUND (EXTERIOR MOUNTING SURFACE OF THE MODULE) HAS A POTENTIAL CHANGE, THE AIRBAGS MAY GO OFF INADVERTENTLY. THE CONCERN HERE IS THAT CORROSION ON OLDER VEHICLES MAY CAUSE THIS CHASSIS GROUND TO BE COMPROMISED AND CAUSE RANDOM AIRBAG DEPLOYMENTS TO OCCUR. VEHICLE WAS STATIONARY. BODILY INJURY COULD HAVE OCCURRED IF OCCUPANT WAS POSITIONED DIFFERENTLY.

NHTSA ODI 11376110

MY DASH IS CRACKING AND SOME OF THOSE CRACKS ARE RIGHT NEAR THE PASSENGER AIR BAG. I'M CONCERNED DURING A CRASH IF THE AIR BAG IS DEPLOYED, THE DASH COULD SPLITTER CAUSING FRAGMENTS TO FLY AT OCCUPANTS FACES AND/ OR PUNCTURE THE AIR BAG RENDERING IT USELESS.

NHTSA ODI 11354119

THE ENTIRE FRONT DASH IS BEGINNING TO SEPARATE. THERE IS A CRACK IN THE DASH WHERE THE AIRBAG IS LOCATED. IT APPEARS TO BE CAUSED FROM THE AIRBAG.

NHTSA ODI 11301828

THE DASHBOARD IS CRACKED ON DRIVER SIDE WITH PLASTIC PIECES FALLING DOWN INTO DASH, DASHBOARD IS ALSO CRACKED ON PASSENGER SIDE ON THE CORNER OF THE AIRBAG. THIS IS A KNOWN ISSUE AND I WANT IT FIXED. I FEEL THAT THE AIRBAGS ABILITY TO DEPLOY ON PASSENGER SIDE IS COMPROMISED IF AN ACCIDENT OCCURS. I BOUGHT THIS VEHICLE WITH THOUGHTS OF BEING SAFE FOR ME, MY WIFE AND TWO SMALL CHILDREN. GM HAS SAID THEY ARE NOT GOING TO FIX IT, THIS IS MY LAST PLEA FOR HELP. REPLACING IS EXPENSIVE BUT FEEL LIKE IT'S DEFECT IN VEHICLE DESIGN(EVIDENT BY HOW MANY COMPLAINTS I FOUND). IF THERE IS A ACCIDENT IN THIS VEHICLE AND AIRBAG FAILS I WILL HOLD GM ACCOUNTABLE FOR ANY HARM CAUSED TO MY FAMILY.

NHTSA ODI 11297854

DASH IS CRACKED AND COMPROMISED IN 2 PLACES:. MIDDLE CLIP IS BROKEN BEHIND CENTER SPEAKER, AND DASH IS CRACKED AT THE FRONT LEFT SIDE OF THE PASSENGER SIDE AIRBAG. CONCERNED ABOUT FLYING SHARDS OF BROKEN DASH PLASTIC IN THE EVENT THE AIRBAGS DEPLOYED.

NHTSA ODI 11229750

TWO WEEKS AGO, A CRACK IN THE DASHBOARD NEAR THE PASSENGER AIR BAG SUDDENLY APPEARED. IN DOING SOME RESEARCH, I HAVE FOUND THAT MANY OTHER PEOPLE HAVE HAD A SIMILAR EXPERIENCE. THIS PROBLEM SEEMS TO HAVE AFFECTED THE FOLLOWING MODELS: GMC YUKON, CADILLAC ESCALADE, GMC SIERRA, CHEVROLET SILVERADO, CHEVROLET TAHOE, CHEVROLET SUBURBAN, AND CHEVROLET AVALANCHE. MY CONCERN IS WITH THE FACT THAT THIS CRACK IS VERY CLOSE TO THE PASSENGER AIRBAG AND IS A SAFETY CONCERN. I AM ALSO CONCERNED THAT THE AIRBAGS MAY NOT WORK PROPERLY WHEN NEEDED BECAUSE OF THIS DEFECT. *JS

NHTSA ODI 11184978

DASH HAS 2 CRACKS. ONE ABOVE SPEEDOMETER. THE OTHER IS CRACKED ON THE TOP LEFT CORNER OF THE DASH THAT SURROUNDS THE PASSENGER AIRBAG. VEHICLE WAS PURCHASED 1/16/19. I AM SIMPLY ADDING MINE TO THE LARGE VOLUME OF COMPLAINTS BECAUSE I BELIEVE IT MAY BE A SAFETY HAZARD. NOT SURE HOW LONG IT HAS BEEN THERE, BUT THIS VEHICLE WAS EXTREMELY WELL MAINTAINED AND GARAGED IT'S WHOLE LIFE.

NHTSA ODI 11170805

TL* THE CONTACT OWNS A 2012 GMC YUKON DENALI. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DEALER (LAROCHE CHEVROLET BUICK GMC CADILLAC, 900 US-290, BRENHAM, TX 77833, (979) 836-6666) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 11160573

ABOUT ONE YEAR AGO WE NOTICED A SMALL CRACK AT THE CORNER OF THE 'LID' TO THE PASSENGER SEAT AIR BAG. NOW WE HAVE A CRACK AT THE HUMP OF THE STEERING WHEEL THIS IS A HUGE SAFETY CONCERN TO US AS IT COULD RESULT IN TERRIBLE INJURY IN ANY NUMBER OF WAYS. 1THE AIR BAG COULD EXPLODE AT ANY TIME DUE TO THE CRACK IN THE LID AREA, WITHOUT ANY WARNING AND WITHOUT THE RESULT OF BEING IN AN ACCIDENT THUS HARMING ANYONE IN THE PASSENGER SEAT 2THE BROKEN DASH COULD RESULT IN TERRIFIC INJURY IN THE EVENT OF AN ACCIDENT AND AIR BAG DEPLOYMENT AS THE BRITTLE PIECES AND SHARP EDGES OF CRACKED PLASTIC BECOME FLYING IN THE CAR 3THE AIRBAG COULD MISFIRE DUE TO THE DAMAGED LID (FOR EXAMPLE; HITTING AND BREAKING THE WINDSHIELD AND NOT PROTECTING THE HEAD OF THE PASSENGER) CAUSING FURTHER INJURY AND HARM 4THE CRACK IN THE PLASTIC OF THE DASHBOARD COULD BE EVEN MORE EXTENSIVE THAN WE CAN SEE. THE ENTIRE DASHBOARD COULD BE DEFECTIVE AND CRACKED AND SUDDENLY FALL OFF AS THE RESULT OF A BUMP OR POTHOLE CAUSING INJURY AND POSSIBLE ACCIDENT 5THE DEFECTIVE DASHBOARD PLASTIC COULD HAVE CRACKS THAT WOULD CAUSE WIRING TO BE PINCHED, CUT OR SEVERED CAUSING HEAT, FIRE, AND POSSIBLE ACCIDENTS AND INJURIES 6SUN SHINING THRU THE WINDSHIELD COULD CAUSE THE CRACKS TO WIDEN 7OUR FAVORITE 87 YEAR OLD MOM USUALLY RIDES IN THE PASSENGER SEAT. SHE IS IRREPLACEABLE AND INVALUABLE. 8THIS IS AND HAS BEEN A 'KNOWN' ISSUE TO GMC. 9WE ARE BOTH DISABLED AND ON FIXED INCOMES. WE ARE UNABLE TO REPAIR THIS OURSELVES AND SHOULD NOT HAVE TO. SAFETY AND DEPENDABILITY IS ONE OF THE REASONS WE ALWAYS PURCHASED GMC YUKONS. THIS IS OUR 4TH GMC YUKON/SUBURBAN. WE NEVER DOUBTED THAT GMC MADE QUALITY PRODUCTS THAT WERE CONSUMER SAFE. NOW THIS DASHBOARD AIRBAG ISSUE HAS US VERY WORRIED AND CONCERNED FOR OUR HEALTH AND SAFETY AND THE HEALTH AND SAFETY OF ALL OUR FAMILY AND PASSENGERS

NHTSA ODI 11119259

LARGE CRACK IN DASHBOARD AROUND AIRBAG, AND ABOVE CONTROL PANEL. CONCERNED ABOUT SAFETY AND EFFICACY OF AIRBAG, AND DASHBOARD IN THE EVENT OF A FRONT END CRASH. VEHICLE IS GARAGE PARKED. GMC WANTS $1,600 TO REPLACE ON A 6 YEAR OLD VEHICLE WITH LESS THAN 60,000 MILES ON IT.

NHTSA ODI 11112420

DASHBOARD HAS CRACKED IN MULTIPLE PLACES INCLUDING AROUND THE AIR BAG CAUSING CONCERN FOR SAFETY IF THE VEHICLE IS INVOLVED IN A CRASH.

NHTSA ODI 11102164

THE DASH BOARD IS CRACKED AND RATTLES NEAR THE AIR BAG. THIS IS CONCERNING THAT IF AN ACCIDENT WOULD OCCUR, THE CRACKED DASH COULD CAUSE FURTHER BODILY HARM. THIS DEFECT JUST SHOWED UP UNEXPECTEDLY AND I AM AFRAID WILL CRACK MORE AS TIME GOES ON. I CANNOT RECALL IF IT OCCURRED WHILE DRIVING OR STATIONARY.

NHTSA ODI 11101509

CRACKED DASHBOARD. THIS IS THE SECOND GM VEHICLES I'VE OWNED IN WHICH CRACKS APPEAR ON THE DASHBOARD FOR NO APPARENT REASON. MY CONCERN IS IF THE AIR BAG IS DEPLOYED, SMALL SHARDS OF PLASTIC MAY LEAD TO SERIOUS INJURY.

NHTSA ODI 11083730

AT SOME POINT NEAR 65000 MILES, A VERY LARGE CRACK APPEARED OVER THE INSTRUMENT PANEL, AS WELL AS A SMALL CRACK EXTENDING INTO THE PASSENGER SIDE AIRBAG AREA. I WORRY ABOUT MY CHILDREN'S SAFETY IF WE WERE IN AN ACCIDENT AND PLASTIC PIECES GO FLYING.

NHTSA ODI 11055971

SERVICE AIR BAG WILL NOT GO AWAY

NHTSA ODI 11048137

CRACK IN DASHBOARD AT THE AIRBAG

NHTSA ODI 11023846

THERE ARE TWO CRACKS ON DASH LOCATED ON BOTH SIDES JUST ABOVE PASSENGER AIRBAG . I AM WORRIED ABOUT PLASTIC PROJECTILES IF INVOLVED IN AN ACCIDENT. I AM AWARE OF SEVERAL THOUSAND OTHER COMPLAINTS OF THE EXACT SAME NATURE. I HAD SPOKE TO FAULKNER GMC TREVOSE ABOUT THIS ISSUE.THEY DID INFORM ME THEY WERE AWARE OF THE PROBLEM AND THAT THEY HAD SEVERAL OTHER COMPLAINTS BUT REFUSED TO HELP DUE TO THE EXPIRATION OF MY BUMPER TO BUMPER WARRANTY. THERE WAS NO TRAUMA TO VEHICLE. DASHBOARD IS JUST CRACKING. THE VEHICLE IS EXCEPTIONALLY TAKEN CARE OF AND GARAGE KEPT.

NHTSA ODI 11021807

DASH IS CRACKED AROUND THE AIR BAG. WORRIED AIR BAG WILL NOT FUNCTION PROPERLY. THIS IS A DEFECT WITH SEVERAL GM SUV'S AND TRUCKS. GM WILL NOT FIX

NHTSA ODI 11015332