What 300 owners told NHTSA about the 2012 GMC Acadia Limited

THE AIR BAG LIGHT HAS BEEN GOING ON INTERMITTENTLY SINCE AROUND 2013. THE FIRST REPAIR WAS COMPLETED DUE TO A RECALL NOTICE BACK THEN. THE LIGHT CAME BACK ON AGAIN SHORTLY AFTER, REPAIRED ONE MORE TIME. THE AIR BAG LIGHT CAME ON A 3RD TIME, AND VEHICLE WAS TAKE TO ANOTHER GM SERVICE CENTER FOR REPAIR. THEY PERFORMED THIS REPAIR IN 2016, AND NOTED THEY REPAIRED A BROKEN CLIP, BUT ALLEGEDLY WAS A DIFFERENT PROBLEM THAT THE ONE THE RECALL ADDRESSED ABOUT 2 YEARS PRIOR. NOW A FEW MONTHS AFTER THIS LAST REPAIR, THE AIR BAG LIGHT CAME ON AGAIN. THE GM SERVICE CENTER IS DIAGNOSING A COMPLETELY DIFFERENT PROBLEM THAN THE FIRST RECALL, AND DIFFERENT THAN THEIR LAST REPAIR. THIS ONE THEY ARE NOTING A PROBLEM WITH THE "RIGHT FRONT SIDE DEPLOYMENT LOOP" AND RECOMMEND THAT THE PASSENGER SEAT AIR BAG BE REPLACED. AS A CONSUMER, WHETHER THE AIR BAG LIGHT IS "NOT PART OF THE RECALL, AND YOU CAN ONLY GET THE RECALL WORK DONE ONCE", THIS IS EXTREMELY CONCERNING THAT THIS VEHICLE HAS HAD SO MANY ISSUES WITH THE SAFETY DEVICES AT NO MORE THAN 5 YEARS OF AGE. THIS SHOULD NOT BE HAPPENING WITH ANY SAFETY DEVICES ON ANY VEHICLE THAT IS ONLY 5 YEARS OLD (ALTHOUGH THE AIR BAG SYSTEM HAS CONTINUOUSLY BEEN DEFECTIVE SINCE AGE 1 OF THE VEHICLE). GENERAL MOTORS BEARS AN ENORMOUS LIABILITY WITH SELLING VEHICLES THAT HAVE CONTINUOUS SAFETY DEFECTS, ESPECIALLY AT AN EARLY AGE OF THE VEHICLE.

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POWER STEERING RACK AND PUMPED LEAKED AT 57,000. THE CAR WAS NOT DRIVABLE AS THE STEERING COULD NOT BE USED. I ALMOST GOT INTO A CAR ACCIDENT TWO WEEKS AGO. THIS IS THE SECOND RACK THAT HAS BROKEN. IT WAS REPLACED BY AN ACDELCO GM APPROVED PART

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I HAVE REPEATEDLY HAD PROBLEMS WITH THE AIRBAG. IT HAS BEEN REPAIRED 4 TIMES AND CONTINUES TO HAVE FRAYED WIRING WHICH DISABLES THE AIRBAG. THIS IS A MAJOR SAFETY HAZARD ON THIS SUV AND HAS BEEN RECALLED FOR ISSUES MORE THAN ONCE. I WAS TOLD BY THE DEALER- D'ELLA GMC THAT IF THE AIRBAG LIGHT IS ON, IT WONT DEPLOY IN AN ACCIDENT. ANOTHER RECALL SHOULD BE ISSUED SINCE THERE ARE NUMEROUS POSTINGS ON THE INTERNET ABOUT THE PROBLEM

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DASH BOARD HAS CRACKED AROUND AIRBAG. CONCERNED THAT IF THERE WAS A COLLISION THAT TYE AIRBAG WOULD EXPLODE AND ENTIRE DASH WOULD EXPLODE WITH IT

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT'S VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). AFTER OPENING THE LIFTGATE, IT FELL WITHOUT WARNING. THE LIFTGATE STRUCK THE CONTACT'S HEAD AND KNOCKED HIM UNCONSCIOUS. THE CONTACT WAS TAKEN TO THE HOSPITAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. UPDATED 07/13/17*LJ THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED. UPDATED 08/29/2017*JS

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I WAS DRIVING IN MY NEIGHBORHOOD WHEN MY CAR STARTED MAKING A LOUD NOISE AS I TURNED THE WHEEL TO THE RIGHT. I TURNED ONTO MY STREET AND MY CAR STARTED SMOKING, SMELLED LIKE SOMETHING WAS BURNING, AND THE POWER STEERING WENT OUT. LUCKILY I WAS NEAR MY HOME. I LOOKED UNDERNEATH THE VEHICLE AND FLUID WAS SPRAYING OUT AND THE POWER STEERING PUMP BUSTED OUT OF NOWHERE. NOT ONLY WAS THE POWER STEERING PUMP BAD BUT THE WATER PUMP IS LEAKING ALSO AT THE SAME TIME AT 85000 MILES. ANOTHER ISSUE IS THAT THE SERVICE AIR BAG HAS BEEN ON SINCE I PURCHASED THE VEHICLE AND I TOOK IT BACK TO THE DEALERSHIP THE NEXT DAY AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT BUT IT REMAINS ON. WHAT IF I'M IN AN ACCIDENT AND THE AIR BAGS AREN'T WORKING PROPERLY.

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THE VEHICLE HAS MAJOR STEERING ISSUES. POWER STEERING LOSS AT LOW SPEEDS MAKING TURNING AND OPERATING THE VEHICLE UNSAFE. THIS VEHICLE SHOULD BE INCLUDED IN THE RECALL THAT ENDED WITH THE 2011 MODELS. THE STEERING RACK AND PUMP SHOULD NOT HAVE TO BE REPLACED AT THE BUYERS COST DUE TO MANUFACTURING DEFECTS.

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BACK LIFTGATE DOESN'T HOLD AND DROPPED ON MY HEAD. IT NEVER DID HOLD SINCE I GOT IT BUT IT WOULD SLIP DOWN SLOWLY NOW IT DROPS HARD AND FAST.

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VEHICLES 75,000 MILES ON IT. WHILE DRIVING THROUGH A PARKING GARAGE, MY POWER STEERING WENT OUT, VERY SUDDENLY, MAKING DRIVING VERY DIFFICULT AND VERY DANGEROUS. AFTER BRINGING MY VEHICLE TO A MECHANIC, I WAS TOLD I NEEDED TO REPLACE BOTH THE STEERING PUMP AND RACK AND PINION. AFTER SOME READING, IT APPEARS AS THOUGH THIS IS A RECURRING ISSUE FOR THE ACADIA THAT HASN'T BEEN ADDRESSED FOR THIS MODEL YEAR. .

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING APPROXIMATELY 35 MPH IN THE RAIN, THE WINDSHIELD WIPERS ONLY WORKED AT THE HIGHEST SETTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING 40 MPH, THE AIR CONDITIONER LIGHT FAILED TO ILLUMINATE INITIALLY, BUT LATER ILLUMINATED INTERMITTENTLY. THE AIR CONDITIONER FAILED TO TURN ON AFTERWARDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A HOLE IN THE AIR CONDITIONER LINE HOSE DUE TO THE HOSE RUBBING UP AGAINST THE POWER STEERING LINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

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AS MY GMC ACADIA IS SITTING IN THE GARAGE I PULLED ON THE LIFT GATE HANDLE TO OPEN THE TAILGATE. CONFIDENCE THAT IT WAS GOOD TO STEP IN AN PUT MY BABY'S STROLLER I PROCEEDED TO STEP IN AS SOON AS THE LIFT GATE GOT TO IT'S PEEK THE STRUT GAVE IN AND THE GATE CAME DOWN ABOUT TWO FEET OR SO STRIKING ME ON TOP OF MY HEAD. I MANAGED GET DOWN AS TO NOT GET HEART THE LIFT GATE SEEMS TO BE OUT OF SERVICE BECAUSE THERE IS NO WAY TO OPEN IT AND HAVE IT STAY OPEN. IT JERKS AND THEN IT CLOSES ITSELF.

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE ATTEMPTING TO PARK THE VEHICLE, IT ACCELERATED UNEXPECTEDLY THROUGH A GARAGE DOOR. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER AND THE DIAGNOSTIC RESULTS WERE NOT DISCLOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. *AS

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BACK IN JANUARY 2017 I TOOK MY CAR IN TO HAVE THE POWER LIFTGATE RECALL WORK DONE AT MY DEALER. ON 3/1/17 IN THE EVENING, WHILE LOADING GROCERIES IN THE BACK OF MY CAR THE POWER LIFTGATE FELL FULL-FORCE RIGHT ONTO MY HEAD AND PUSHED DOWN ONTO MY NECK (AND IT IS A VERY HEAVY LIFTGATE!). THANKFULLY I DID NOT PASS OUT. I IMMEDIATELY CALLED MY SERVICE GUY TO LET HIM KNOW WHAT HAD HAPPENED. I ALSO BROUGHT THE CAR IN TO THE DEALER THE VERY NEXT DAY. AFTER NOT FEELING WELL THE NIGHT BEFORE, I WENT URGENT CARE, WHO IN TURN SENT ME TO THE ER FOR A CT SCAN OF MY HEAD. I SUFFERED A CONCUSSION. I DO NOT BELIEVE THAT THE PROBLEM WITH THE LIFTGATE HAS BEEN SOLVED AND THINK IT IS A VERY DANGEROUS SITUATION SINCE THERE WAS NO INDICATION OR SIGNS OF A FAILURE. I CONTACTED GM WHO HAS OPENED A CASE AND SAID THEY WILL BE CONTACTING ME. QUITE FRANKLY I WANT TO GET RID OF THE CAR BECAUSE OF THIS SITUATION. I THINK ALL ACADIA OWNERS SHOULD BE AWARE OF HOW SERIOUS IN FACT THIS ISSUES IS. I WAS TOTALLY UNAWARE UNTIL I READ ARTICLES AND OTHER MATERIALS ON THE WEB. I AM IN THE PROCESS OF GATHERING ALL OF MY PAPERWORK TO BE SCANNED AND WILL BE FILING A LAWSUIT IF GM CANNOT RESOLVE THE ISSUE WITH ME. I WILL BE HAPPY TO FORWARD TO YOU ANY DOCUMENTATION YOU DESIRE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TODAY WITH THE FUEL GAUGE SHOWING 1/2 TANK FULL, MY ACADIA RAN OUT OF GAS AND I WAS FORCED TO THE SIDE OF THE ROAD. I HAVE SEEN RECALLS FOR OTHER YEAR MODELS FOR THIS EXACT PROBLEM, BUT THE YEAR MY ACADIA IS DOES NOT MATTER TO GM. THIS IS A VERY SERIOUS PROBLEM THAT COULD CAUSE A SEVERE ACCIDENT. GM'S RECALL NUMBER IS 14007. IN THE AFFECTED VEHICLES, THE ENGINE CONTROL MODULE (ECM) SOFTWARE MAY CAUSE THE FUEL GAUGE TO READ INACCURATELY. AN INACCURATE FUEL GAUGE MAY RESULT IN THE VEHICLE UNEXPECTEDLY RUNNING OUT OF FUEL AND STALLING, INCREASING THE RISK OF A CRASH.THEY KNOW THERE IS A PROBLEM WHY NOT FIX IT.

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AFTER GETTING LIFT GATE RECALL WHEN OPENED ALL THE WAY A LOUD POP WOULD HAPPEN. WAS TOLD STRUTS WORN. DIDN'T DO IT BEFORE. AS OF 1 DAY AGO LIFT GATE WILL OPEN LITTLE MORE THAN HALF WAY THEN JUST START CLOSING ON ITS OWN. IT CANNOT BE STOPPED. BEFORE WHEN IT BUMPED SOMETHING IT WOULD STOP OR OPEN BACK UP. NOW THERE IS NO STOPPING IT. IF A CHILD WEAR ABLE TO GET BETWEEN IT WHEN THIS HAPPENS IT WOULD KILL THEM. I WAS PARKED TRYING TO GET SOMETHING OUT OF THE BACK OF THE CAR.

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE ABS, ENGINE, BATTERY, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO MANEUVER. ALSO, THE KEY FAILED TO RETRACT FROM THE IGNITION SWITCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

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THE HYDRAULIC ROD THAT HOLDS THE ENGINE HOOD OPEN FAILED AT 35,000 MILES.

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000. THE VIN WAS NOT AVAILABLE.

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MY CAR WAS PURCHASED WITH A POWER LIFT GATE IN 2012. IT HAS ALWAYS WORKED FINE UNTIL ONE DAY RECENTLY I WAS HOLDING MY YOUNG DAUGHTER PUTTING A PACKAGE IN THE TRUNK WHEN IT SUDDENLY REVERSED ITS MOTION JUST AS IT WAS ALMOST FULLY OPEN AND CAME SLAMMING DOWN ON BOTH MY DAUGHTER AND I HITTING ME, THANKFULLY NOT MY DAUGHTER RIGHT IN THE HEAD. THERE WAS NO WAY I COULD HAVE GOTTEN OUT OF THE WAY OF THIS DOOR-THE SAFETY FEATURE WHICH WOULD MAKE IT GO BACK UP IF SOMETHING WAS IN THE WAY WAS DEFECTIVE AT THIS POINT AND NOT WORKING. THERE WAS NO WARNING LEADING UP TO THIS EVENT THAT WOULD CAUSE ME TO BELIEVE THE DOOR WAS BEGINNING TO BREAK. MY HUSBAND LOOKED AT IT AS WELL WHEN I RETURNED HOME AND IT CONTINUED TO TAKE PLACE AND FORCEFULLY SLAMMED THE DOOR DOWN. WE IMMEDIATELY DISABLED THE POWER LIFT GATE; HOWEVER, IT WAS ALMOST IMPOSSIBLE FOR ONE INDIVIDUAL TO OPERATE THE DOOR MANUALLY BECAUSE IT WOULD NOT STAY UP ON IT'S OWN AND HAD TO BE HELD OPEN. I HAVE CONTACTED GMC AND HAVE A OPENED UP A CLAIM WITH THEM BUT THEY HAVE NOT REPORTED THAT THERE ARE ANY OPEN RECALLS ON THIS CAR PART. WE ARE VERY UPSET AND THANKFUL THAT MYSELF OR MY DAUGHTER WASN'T HURT WORSE ( I DID SUFFER A HEADACHE FOR A GOOD PART OF THE DAY). I FEEL THAT THIS WAS A VERY DANGEROUS EVENT THAT TOOK PLACE AND THERE WAS NO WAY TO GET OUT OF THE WAY OF THIS DOOR FORCEFULLY AND ERRATICALLY BEING BROUGHT DOWN ON MY HEAD. WE HAVE PAID SEVERAL HUNDRED DOLLARS AT THIS POINT TO RECTIFY THE SITUATION AND FIX THE LIFT GATE. I HAVE SAVED MY RECEIPTS. THE PICTURE BELOW IS OF THE PART THAT BROKE.

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THE STEERING ON THE VEHICLE BEGAN TO ACT LIMITED AND TOUGH TO CONTROL. LAST WEEK WHEN TURNING THROUGH AN INTERSECTION, IT BECAME DIFFICULT TO CONTROL AND AVOIDED AN ACCIDENT ONLY DUE TO LOW RATE OF SPEED. PULLED THE OFF TO THE SIDE AND GOT THE VEHICLE OFF OF THE ROAD IMMEDIATELY AFTER THIS ISSUE. IF TURN WAS CONDUCTED AT A HIGHER RATE OF SPEED, IT COULD HAVE BEEN A PROBLEM. AFTER HAVING THE VEHICLE IN THE SHOP FOR THREE DAYS IT WAS DETERMINED THAT THERE WAS A MALFUNCTION OF THE POWER STEERING AND A BAD POWER STEERING PUMP. THIS WAS EXTREMELY FRUSTRATING FOR A VEHICLE WITH ONLY 70,000 MILES. *TR

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TRUCK HAS A HORRIBLE FUEL SYSTEM. DRIVING DOWN THE HIGHWAY AND LOST POWER IN VEHICLE. LESS THAN 90K MILES. 2 BAD FUEL INJECTORS ALREADY, A FUEL PUMP REPLACEMENT, NOT TO MENTION OTHER MECHANICAL ISSUES. *TR

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MY 2012 GMC ACADIA WAS INVOLVED IN GM SAFETY RECALL 14030 IN MAY 2014 CONCERNING THE 'SERVICE AIR BAG' LIGHT COMING ON (NHTSA CAMPAIGN NUMBER: 14V118000). EVEN THOUGH MY VEHICLE HAD NOT HAD THE PROBLEM, ON 09/24/14 MY DEALER PERFORMED THE RECALL BY REMOVING THE DRIVER AND PASSENGER SIDE IMPACT AIRBAG (SIAB) WIRING HARNESS CONNECTORS AND SPLICING AND SOLDERING THE WIRES TOGETHER. YELLOW ELECTRICAL TAPE WAS PLACED OVER THE SPLICES. VEHICLE HAD 16,924 MILES ON IT AT THAT TIME. SHORTLY AFTER THE REPAIR WAS DONE THE 'SERVICE AIR BAG' LIGHT STARTED COMING ON. WE QUICKLY DETERMINED THE LIGHT WOULD GO OUT IF WE "WIGGLED" THE YELLOW TAPE UNDER THE PASSENGER'S SEAT. GM ISSUED SERVICE BULLETIN 15536 IN AUGUST 2015. THEY HAD RECEIVED REPORTS THAT, IN SOME CASES, THE REQUIRED REPAIR FOR GM RECALL N14030 MAY HAVE BEEN INCORRECTLY PERFORMED BY THE DEALER SERVICE TECHNICIAN. UNDER THIS SPECIAL COVERAGE DEALERS WERE TO REMOVE THE SECTION OF THE WIRE WITH THE FAULTY REPAIR AND RE-CONNECT THE WIRES AT NO CHARGE TO THE CUSTOMER. GM IDENTIFIED ALL VEHICLES INVOLVED WITH 15536 BY VIN ON THE APPLICABLE WARRANTIES SECTION IN GM GLOBAL WARRANTY MANAGEMENT SYSTEM. WHEN I TOOK MY VEHICLE IN TO HAVE THE 'SERVICE AIR BAG' LIGHT PROBLEM FIXED, THE DEALER SAW THE LIGHT WAS ON BUT THEIR SCAN REVEALED NO CODES. HE SAID THIS WAS NOT THE SAME ISSUE AND MY VIN WAS NOT INCLUDED IN THE SERVICE BULLETIN ANYWAY. THE DEALER NOR GM CUSTOMER SERVICE COULD EXPLAIN WHY ALL VINS INVOLVED WITH THE ORIGINAL RECALL (14030) WERE NOT COVERED BY 15536. THIS IS A SAFETY ISSUE (AIR BAGS WILL NOT DEPLOY WITH "SERVICE AIR BAG" LIGHT ON) AND GM APPEARS TO HAVE ARBITRARILY DETERMINED SOME VINS HAD GOOD REPAIRS AND SOME OTHERS MAY NOT. I THINK IT IS ONLY FAIR AND LOGICAL THAT ALL VINS INVOLVED WITH RECALL 14030 SHOULD BE INCLUDED IN SERVICE BULLETIN 15536 AND REQUEST YOUR HELP TO MAKE THAT HAPPEN. *TR

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE THE VEHICLE WAS PARKED, THE FUEL GAUGE FAILED TO DISPLAY THE CORRECT READING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

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THE VEHICLE WAS IN MOTION NEAR AN INTERSECTION AND APPROACHING THE LIGHT TO TURN. ( NEAR AIRPORT IN RALEIGH NC) THE FRONT AND SIDE AIRBAGS FAILED TO DEPLOY DURING THE CRASH. THE OTHER VEHICLE HAS BEEN DECLARED TOTAL LOSS AND MINE HAS SIGNIFICANT DAMAGE AND COULD BE CLASSIFIED AS TOTAL LOSS. THERE ARE PERSONAL INJURIES. I AM ATTACHING PICTURES OF THE VEHICLE AND ACCIDENT REPORT.

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