What 300 owners told NHTSA about the 2012 GMC Acadia Limited

THE VEHICLE HAS LESS THAN 70,000 MILES. STEERING WHEEL GOT JAMMED RIGHT BY HOUSE WHEN I WAS TURNING IN TO MY PARKING LOT. THANK GOD I WAS NOT ON FREEWAY WHEN IT HAPPEN BECAME IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL AFTER I TOOK IT TO GMC DEALER SERVICE IT WAS DETERMINED THAT BOTH THE POWER STEERING PUMP AND THE POWER STEERING GEAR BOX HAS TO BE REPLACE AS A SIGNIFICANT COST AS THEY WERE SEIZED UP AND WOULD HAVE POSED A SERIOUS DRIVING RISK.

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT WHILE ATTEMPTING TO OPEN THE ELECTRONIC REAR LIFT GATE, THE LIFT GATE WOULD OPEN AND SUDDENLY CLOSE WITHOUT WARNING. THE CONTACT INDICATED THAT FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER ZIEGLER GMC OF LINCOLNWOOD, IL WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED ON NHTSA RECALL CAMPAIGN NUMBER 15V415000 (STRUCTURE). THE FAILURE MILEAGE WAS 49,000.

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I HAVE BEEN CHANGE MANY TIMES THE HEADLIGHT DAY LIGHT OF THE DRIVER SIDE, STABILITY CONTROL GOING ON AND STOP MY MOVEMENT, I AVE TO WAIT FOR 5-10 MINUTES AND UNBLOCK BY ITSELF, AND THE BOTTOM OF THE REAR AC SOMETIMES ARE SUPER HOT.

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I HAVE HAD TO REPLACE MY LOW BEAM HEADLIGHTS EITHER THE DRIVER OR PASSENGER SIDE EVERY WEEK FOR THE LAST MONTH. THERE WAS A SPECIAL COVERAGE ADJUSTMENT #14823 RELEASED BY GM ON MAY 12, 2015 AND I WAS TOLD BY GMC I NEEDED TO MAKE A COMPLAINT TO TRY TO BE ELIGIBLE FOR SPECIAL COVERAGE. THERE IS CLEARLY AN ISSUE HERE AND DEFINITELY A SAFETY PROBLEM. I CAN'T SEE HAVING TO SPEND OVER $1000 TO REPLACE THE HEADLAMP ASSEMBLIES FOR A KNOWN PROBLEM

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LIFT GATE WOULD NOT OPEN, TRIED TO OPEN MY DRIVER DOOR TO OPEN IT FROM THERE AND IT STILL WOULD NOT WORK. TRIED TO CRANK CAR AND IT MADE A LOT OF CLICKING NOISES AND LOOKED AS IF THE BATTERY WAS DEAD BUT THEN ALL OF MY DOORS STARTED MAKING CLICKING NOISES. WON'T START. WON'T RELEASE KEY.

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THE VEHICLE HAS LESS THAN 55,000 MILES AND RECENTLY WHILE GETTING OFF THE HIGHWAY, IN COLD CONDITIONS, IT BECAME VERY DIFFICULT TO TURN THE STEERING AND THEN AFTER ABOUT 500 FEET OF DRIVING THERE WAS A GRINDING NOISE. AFTER HAVING THE VEHICLE TOWED, IT WAS DETERMINED THAT BOTH THE POWER STEERING COOLING PUMP, THE POWER STEERING PUMP AND THE ACTUAL RACK AND PINION STEERING ALL NEEDED TO BE REPLACED AS A SIGNIFICANT COST AS THEY WERE SEIZED UP AND WOULD HAVE POSED A SERIOUS DRIVING RISK IF THEY HAD SEIZED WHILE DRIVING. THERE ARE NOTED TSB ON THESE ITEMS AS WELL

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THE STEERING RACK ON OUR 2012 GMC ACADIA HAD TO BE REPLACED AT AGE 6 YEARS 3 MONTHS AND MILEAGE OF 54,954. I WOULD EXPECT THE STEERING RACK SHOULD LAST THE LIFETIME OF THE CAR OR AT LEAST MUCH LONGER THAN 6 YEARS AND 55,000 MILES. CAR WAS BOUGHT NEW FROM GM DEALERSHIP. REGULAR MAINTENANCE WAS PERFORMED. AT AROUND 5 1/2 YEARS AFTER PURCHASE, THERE WERE LOUD SHUTTERING AND CLICKING SOUNDS WHEN MAKING SHARP TURNS BOTH LEFT AND RIGHT. CAR IS ONLY JUST OVER 6 YEARS OLD WITH 54,954 MILES WHEN TAKEN TO A GM DEALERSHIP. DEALERSHIP DETERMINED THE STEERING RACK NEEDED TO BE REPLACED AT A TOTAL COST OF $1751.96. A QUICK GOOGLE SEARCH YIELDS NUMEROUS COMPLAINTS OF THIS PROBLEM.

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ENGINE SURGES WHEN ON HIGHWAY CAUSING RPM GAUGE TO FLUCTUATE OR BOUNCE TO 2 TO 400 RPMS. VEHICLE SHAKING WHEN DRIVING UP AN INCLINE OR ANYTIME ANYTIME PUTTING ENGINE UNDER A LOAD SPECIALLY BEFORE A TRANSMISSION SHIFT. TOOK TO GMC DEALERSHIP TWICE AND THEY SAID THEY COULDN'T LOCATE THE ISSUE. THE ISSUE STILL PERSISTS.

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE THE PASSENGER ATTEMPTED TO OPEN THE POWER LIFTGATE, IT STARTED TO CLOSE UNEXPECTEDLY ON THE PASSENGER. THE CONTACT HAD TO PHYSICALLY LIFT THE LIFTGATE OFF OF THE PASSENGER. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO CHEVROLET CADILLAC BUICK GMC (18475 5TH AVE, JAMESTOWN, CA 95327) WHERE IT WAS DIAGNOSED THAT THE STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS UNABLE TO PROVIDE ASSISTANCE. THE FAILURE MILEAGE WAS 60,735.

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2012 ACADIA NEEDED A REPLACEMENT OF THE NUMBER 2 FUEL INJECTOR IN 2015, NUMBER 4 IN 2016, AND AT THE END OF 2017 REQUIRED ALL 6 REPLACED, PLUS THE FUEL PUMP. ALL 3 TIMES THESE ISSUED OCCURRED WHILE I WAS DRIVING ON THE FREEWAY WHEN THE VEHICLE WARNINGS OF SERVICE STABILITRAK, SERVICE TRACTION CONTROL, AND REDUCED ENGINE POWER STARTED GOING OFF. THE CAR THEN BEGAN TO SMOKE HEAVILY FROM THE EXHAUST PIPE AND IT WAS REQUIRED TO LIMP OFF THE FREEWAY, PRAYING THAT I WOULDN'T BE HIT AS I WENT FROM 75 TO 40 IN SECONDS.

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TL-CONTACT OWNS A 2012 GMC ACADIA ---- CONTACT HAS HAD ISSUE LOSING TRACTION CONTROL ON VEHICLE --- STABILITY SYSTEM DOES NOT STAY ON ---- CONTACT WAS ON INTERSTATE GOING 70MPH AND TRACTION CONTROL WENT OFF --- TRACTION CONTROL WENT OFF A SECOND TIME AND ENGINE STARTED SMOKING WHILE DRIVING --- VEHICLE WAS TAKEN TO LOCAL DEALERSHIP AND DEALERSHIP STATED GAS PUMP WAS FAULTY... GAS PUMP WAS FIXED ... ENGINE WAS SMOKING AGAIN TWO DAYS AGO AND CHECK ENGINE LIGHT IS ON.... CONTACT WAS GIVEN NUMBER TO GM --- 0 RECALLS ASSOCIATED WITH THIS VIN.... CB

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VEHICLE SHUDDERS AND ENGINE SURGES IF ENGINE RPMS DROP UNDER 22OO. CAR DOES NOT DRIVE SMOOTHLY. HAS TRIPPED INTO "LIMP HOME MODE" WHILE DRIVING ON 4 LANE HIGHWAY AT 60MPH. VEHICLE HAD TO BE TOWED. DEALER "SAID THERE WAS NOT ERROR CODE TO REPAIR", HAVE TAKEN IT IN ON 4 DIFFERENT OCCASIONS WITH A REPAIR TO FUEL RELAY REPAIR, MOTOR MOUNT, AND TWICE WITH NO REPAIR BEFORE WARRANTY WAS UP, NOW OUTSIDE OF WARRANTY IN MILEAGE. THIS VEHICLE IS NOT SAFE. PROBLEM HAS BEEN GOING ON SINCE AUGUST 2017.

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ALMOST CRASHED INTO A TREE WITH MY 5 YEAR OLD IN THE CAR AFTER GOING THROUGH A PUDDLE ON A RAINY DAY. THERE WAS A VERY LOUD SQUEALING NOISE AND THEN THE STEERING WHEEL FROZE. I NEEDED TO SHUT THE CAR OFF AND TURN IT BACK ON TO UNFREEZE IT. IT HAPPENED A SECOND TIME AFTER GOING THROUGH ANOTHER PUDDLE WHICH THANKFULLY WAS IN MY DRIVEWAY! BROUGHT IT TO GET MY BELT CHECKED AND THE GMC DEALER SAID THEY THINK I HAVE A SMALL STEERING FLUID LEAK AND WOULD NEED A NEW RACK AND PINION? I HAD A PRIVATE MECHANICS SECOND OPINION AND THEY SAID THEY DID NOT SEE A LEAK AND THE FLUID WAS NOT LOW? HOWEVER MY TRANSMISSION FLUID WAS A BIT LOW? MY CAR DOES STUTTER FROM TIME TO TIME BUT NO LIGHTS HAVE COME ON TO TELL ME THERE IS A PROBLEM? NOT SURE WHAT TO DO I CANT AFFORD THE $1400 TO SUPPOSEDLY FIX THE CAR. WE JUST PURCHASED IT A YEAR AGO AND IT ONLY HAS 70,000 MILES ON IT! I HAVE DONE RESEARCH AND OTHERS HAVE THE SAME ISSUE! GM NEEDS TO RECALL THIS SAFETY ISSUE BEFORE SOMEONE GETS HURT OR WORSE!! THEY ALSO NEED TO FIGURE OUT WHY SO MANY HAVE STUTTERING TRANSMISSIONS! I ALMOST GOT INTO A COLLISION BECAUSE MY CAR STUTTERED AS I WAS TURNING! THE OTHER PERSON HAD TO SLAM ON THE BRAKES AS I TRIED TO HIT THE GAS HARDER! I HAD A 3 KIDS IN THE CAR ON THE WAY TO BASEBALL!! FIGURE THIS OUT GM PLEASE BEFORE SOMEONE GET HURT IN THIS SO CALLED FAMILY CAR!!!!

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POWER STEERING FAILED BOTH POWER STEERING PUMP AND STEERING GEAR. CAR HAS ~50,000 MILES. VEHICLE WOULD HAVE FEEDBACK IN STEERING AT LOW SPEEDS. NO WARNING LIGHT, COULD HAVE FAILED AT HIGH SPEEDS CAUSING INJURY.

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MY GMC ACADIA DENALI HAS A LITTLE OVER 80,000 MILES. I HAVE OTHER VEHICLES FOR EVERYDAY USE SO I ONLY DRIVE THE ACADIA FOR LONG DISTANCES OVER THE WEEKEND. THE VEHICLE SITS IN THE GARAGE WHEN NOT IN USE. I HAVE HAD NO ISSUES WITH THE VEHICLE UNTIL I TOOK IT TO THE DEALER TO HAVE ONE OF THE HEAD LIGHT BULBS ON THE PASSENGER SIDE REPLACED. AFTER I PICKED THE VEHICLE UP I DROVE IT TO NEW YORK AND ON MY WAY BACK (THE NEXT DAY) HAD THE SERVICE LIGHT COME ON TO LET ME KNOW THERE WAS A PROBLEM WITH THE BATTERY. I LOOKED AT THE BATTERY INDICATOR IN THE DASH AND NOTICED THE CHARGE WAS GETTING LOWER AND LOWER. BY THE TIME I GOT TO BALTIMORE, MD THE INDICATOR WAS BELOW 12 AND THE VEHICLE FINALLY SHUT OFF. TOWED THE VEHICLE TO THE DEALERSHIP AND THEY FIRST REPLACED THE BATTERY BUT THAT DIDN'T FIX THE PROBLEM. THEY THEN REPLACED THE ALTERNATOR. I DROVE THE VEHICLE THREE TIMES AND IT WORKED FINE. THREE WEEKS LATER I TRIED TO START THE VEHICLE AND HAD NO BATTERY POWER. TRIED JUMPING THE VEHICLE BUT IT WOULD NOT GATHER ENOUGH POWERE TO START THE ENGINE. HAD THE VEHICLE TOWED TO THE DEALER. THEY SAID THAT THE NEW BATTERY THAT WAS INSTALLED HAD A BAD CELL. I AM AFRAID THAT'S NOT THE ISSUE; IT'S OBVIOUS THAT SOMETHING IS DRAINING THE BATTERY WHEN THE CAR IS NOT IN OPERATION AND IT ALL STARTED WHEN I HAD THE HEADLAMP. I THINK GM IS AWARE OF ELECTRICAL ISSUES WITH THE ACADIA. I JUST WANT TO MAKE SURE I PUT THIS COMPLAINT OUT THERE. I AM NOT CONFIDENT THAT THIS PROBLEM WON'T OCCUR THREE WEEKS FROM NOW.

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NOTICED ODD NOISE WHEN TURNING STEERING WHEEL. UPON HAVING NOISE CHECKED DISCOVERED THAT THE RACK AND PINION BOX AS WELL AS THE POWER STEERING PRESSURE LINE WERE BOTH LEAKING. AUTO TECHNICIAN ADVISED REPAIR/REPLACEMENT NECESSARY AS NOISE WOULD GET WORSE AND STEERING WOULD BECOME MORE DIFFICULT IN A SHORT TIME. TECHNICIAN STATED THAT THEY HAVE REPLACED NUMEROUS RACK/PINION UNITS ON THIS MAKE OF VEHICLE. CHECK OF THE INTERNET FINDS THAT THIS STATEMENT IS TRUE. ONLY 76000 MILES ON VEHICLE. REPLACEMENT/REPAIR NOT COVERED BY WARRANTY. RACK AND PINION AND PRESSURE HOSE REPLACED AT A COST OF ALMOST $900.00.

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WHEN DRIVING OR EVEN AFTER JUST SITTING FOR A WHILE WITHOUT THE CONTROLS ON OR OFF THE BACK PANEL THAT CONTROLS THE HEAT AND AIR IN THE SECOND ROW THE KNOBS ARE EXTREMELY HOT TO THE TOUCH. I HAVE CHILDREN AND GRANDCHILDREN THAT SIT IN THE SECOND ROW DAILY AND THIS HAS HAPPENED SINCE PURCHASING THE VEHICLE.

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WITH THE VEHICLE IS STATIONARY, I OPENED THE POWER LIFT GATE, IT OPENED COMPLETELY, AND SUDDENLY FEE FELL ABOUT 1 TO 2 FEET, STIKING ME AND MY 6 MONTH OLD SON IN THE HEAD. I HAVE REPEATED THIS OPERATION MULTIPLE TIMES STANDING CLEAR OF THE LIFT GATE AND IT CONTINUES TO DO THE SAME THING EVERYTIME. IT IS NOT SAFE TO ACCESS THE CARGO AREA OF MY VEHICLE UNTIL THIS IS REPAIRED. I CALLED THE GMC DEALER IN BUNKIE, LA TO SEE IF IT WAS COVERED UNDER THE 2012 GMC ACADIA RECALLS FOR POWER LIFT GATE MALFUNCTIONING, AND THEY SAID IT WASN'T COVERED. I DISAGREE.

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THE RUNNING LAMPS WOULD NOT COME ON

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THE RACK LEAKED AND WAS REPLACED AT APPROX 50 K MILES. THEN THE POWER STEERING PUMP WAS REPLACED AT APPROX 60K MILES.

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WHEN THE VEHICLE IS AT 50 60 OR ANY SPEED - THE TACHOMETER JUMPS AND THE CAR SURGES FEELS LIKE IT GOING TO STOP

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AUTOMOBILE STALLED WHILE DRIVING AND WOULD NOT START. SERVICE COMPLETED AT CHEVROLET DEALERSHIP ON JUNE 12 TO REPLACE FUEL PUMP CONTROL MODULE, WHICH WAS A RECALLED PART ON GMC ACADIA'S. I CALLED GM AND WAS INFORMED MY VIN WAS NOT PART OF RECALL AND WAS TOLD I WOULD BE CALLED BACK WITH AN EXPLANATION WHY. I NEVER RECEIVED A RETURN PHONE CALL. CAR STALLED AGAIN WHILE DRIVING AND WOULD NOT START. SERVICE COMPLETED AT GMC DEALERSHIP ON AUGUST 12 TO REPLACE FUSE BLOCK THAT CONTROLS FUEL PUMP. APPROXIMATELY 2 WEEKS LATER CAR STALLED WHILE DRIVING, THEN RESTARTED. RETURNED CAR TO CHEVROLET DEALERSHIP FOR SERVICE. THEY HELD CAR 8 DAYS BUT COULD NOT FIND SOURCE OF PROBLEM, THOUGH THOUGHT IT WAS THE FUEL PUMP. CAR STALLED AGAIN ON SEPTEMBER 8 THEN RESTARTED. BROUGHT TO CHEVROLET DEALERSHIP FOR SERVICE BUT AGAIN THEY FOUND NO SERVICE CODE. WAS INFORMED WITH THE NUMBER OF MILES ON VEHICLE, 60,100, I SHOULD NOT BE HAVING THESE ISSUES. CAR STALLED AGAIN ON SEPTEMBER 10 AND WILL NOT RESTART. WILL NEED TO, AGAIN, BRING IN FOR SERVICE. COMPLAINT IS IN REGARD TO VEHICLE RECALL FOR MY YEAR AND MODEL, BUT NOT FOR MY SPECIFIC VIN, EVEN THOUGH RECALL PROBLEM EXISTS WITH MY VEHICLE. HAVE HAD CAR SERVICED AT GM DEALERSHIPS TWICE AT EXPENSE OF OVER $1,000 FOR THE SAME ISSUE AND ISSUE PERSISTS. GM HAS NOT RESPONDED AND GM DEALERSHIPS HAVE BEEN UNABLE TO SOLVE PROBLEM.

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THIS IS A 2012 WITH ONLY 68,423 MILES AND JUST HAD THE STEERING GEAR BOX REPLACE BECAUSE IT WAS LEAKING. IT COST ME $1,118.54 (PARTS & LABOR). THIS NEED TO BE LOOK INTO BECAUSE I HAVE READ THAT OTHER PEOPLE HAVE THE SAME PROBLEM. THIS DOESN'T SOUND TO GOOD WITH LOW MILEAGE. I AM ABOUT 71 AND ALL OF THE CARS I HAD IN THE PAST NEVER HAD ANYTHING LIKE THIS. I TOOK MY CAR TO HAVE THE BRAKES REPLACE WHEN THE GMC SERVICE FOUND THIS PROBLEM. I WOULD THING THIS SHOULD BE A RECALL.

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NOTICED A SLIGHT SQUEAK WHEN STEERING SO TOOK CAR IN FOR SERVICE AND DEALER PERFORMED NEARLY $5400.00 OF WORK ON MY CAR. HERE IS WHAT THEY WROTE ON THE BILL: C/S VEHICLE MAKING A SQUEAKING NOISE WHEN TURNING THE STEERING WHEEL AT LOWER SPEEDS FOUND TO BE LEAKING TO A DROP ON TO OTHER COMPONENTS. REPLACED STEERING RACK AND CLEANED FLUIDS. THEN THEY ALSO DID THIS SERVICE: C/S TO FIX OIL PNA LEAK FOUND IN MPVI AS WELL AS FRONT COVER TO ENGINE FOUND TO BREAKING. TWO SEPARATE OIL SEEPS FOUND DURING MPVI. DUE TO FAILED SEALS REPLACED SAID PARTS AND RESEALED. CLEANED PARTS AND TEST DROVE AND DUE TO THESE "FIXES" PERFORMED THEY ALSO DID ALIGNMENT: C/S TO PERFORM 4 WHEEL ALIGNMENT FOR STEERING RACK PERFORMED ALIGNMENT TO ME THE OIL LEAKS SEEMS TO BE RESULT OF POWER STEERING LEAKS DUE TO EROSION OF THE GASKETS AND WAS WONDERING IF THIS HAS BEEN REPORTED AS AN ISSUE AS $5400.00 FOR REPAIRS SEEMS EXTREMELY HIGH. WAS THERE RECALLS ON THE POWER STEERING ISSUE? THANKS, [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB

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TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING 10 MPH AND MAKING A RIGHT TURN, THE POWER STEERING SEIZED. THE CONTACT WAS ABLE TO MERGE INTO TRAFFIC AND STEER THE VEHICLE WITH FORCE. WHILE ACCELERATING, THE STEERING RETURNED TO NORMAL. IN ADDITION, THERE WAS AN ABNORMAL WINDING SOUND AND THE FAILURE GRADUALLY RECURRED. THE DEALER (HANLESS HILLTOP BUICK GMC, 3230 AUTO PLAZA, RICHMOND, CA, 94806, 510-222-4141) SCHEDULED AN APPOINTMENT FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO OPEN RECALL ON THE VEHICLE. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

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