Home · 2012 Ford Fusion Energi · Complaints

What 2,604 owners told NHTSA about the 2012 Ford Fusion Energi

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (2,604)Crash / fire / injury (129)Steering (1,503)Airbags (436)Electrical system (174)Transmission & drivetrain (162)Brakes (127)Engine (119)Body & structure (101)Electronic Stability Control (esc) (90)Speed control (87)Fuel system (67)

5 of 2,604 complaints match · Engine · crash/fire/injury only · clear filters

May 21, 2023Speed controlBrakesEngine2 injuries

Their is a recall for Ford Abs Module yet their needs to be one for 2012 Ford Fusions Se as well I have paid over 3200 dollars for my brakes alone . I have had 2 near misses and was in an unreported incident today from power loss on my breaks . Very unsafe for me and those around

NHTSA ODI 11523086

Nov 24, 2022SteeringAirbagsEngine1 injury

The power steering assist randomly went out and caused me to almost crash into a wall when I was on the freeway taking the car home. The previous owner had gotten into an accident with the vehicle which had also resulted from the power steering randomly going out, and the power steering is now out completely on the vehicle and yet seems to come on randomly while having to manually steer the vehicle. I just got the vehicle and am the most recent owner, but since the vehicle has over 150,000 miles on it and it has been over 10 years, Ford and its dealerships are saying there’s nothing they can do to fix it. However, I know that these issues going on with the car (power steering assist and electronic throttle body issues) are related to the recall on the vehicle. There are apparently no active recalls on the vehicle, but I know that the previous owners may have taken the car in for problems related to the recall. However, I also know that the company is required to fix problems related to the recall no matter how many years the warranty is or how many miles the vehicle has on it, so I’m unsure why both Ford and its dealerships are saying there’s nothing they can do and that I’ll have to pay for a diagnostic fee and then the repair fees associated with the problem, and I just got the vehicle. I don’t feel that it’s fair that I pay for repair costs associated with a recall on several other Ford Fusion vehicles as well (2011-2012) when those recall related problems almost killed me, and upon researching it no other cars have power steering assist, electronic throttle body and airbag problems like the ford fusion.

NHTSA ODI 11494808

May 3, 2018AirbagsBody & structureEngineCrash2 injuries

I WAS ON THE ROAD PACK SADDLE IN JONESTOWN TX 78645, WHEN I PULLED ON TO ROAD 1431. A LARGE TRUCK WITH A CRASH GUARD HIT ME ON THE DRIVER'S SIDE @ 60MPH. THE ACCIDENT TURNED MY CAR INTO A HORSE SHOE, AND SENJT ME INTO ON COMING TRAFIC. ALL OF THE AIR BAGS WERE ACTIVATED AND SAVED BOTH ME AND MY WIFE BUT, THE RESIDUE THAT CAME WITH THE ACTIVATION PEPPERD ME IN THE FACE AND RUINED MY GLASSES. IF I HAD NOT HAD MY GLASSES ON,I WOULD HAVE LOST MY VISION DUE TO SUCH. WE WERE ON A COUNTY ROAD.TURNING LEFT AND MY VEHICLE WAS IN MOTION.

NHTSA ODI 11091597

Apr 3, 2017EngineFire

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AND SLOWING TO A STOP, THE CONTACT NOTICED AN ABNORMAL SMOKE ODOR EMITTING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED THAT THE ODOR WAS LIKE BURNING OIL. AN INDEPENDENT MECHANIC DETERMINED THAT THERE WAS EVIDENCE OF AN OIL LEAK, BUT COULD NOT LOCATE ITS ORIGIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 97,900.

NHTSA ODI 10970103

Dec 29, 2014EngineFire

TL* THE CONTACT OWNED A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE ENGINE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND A FIRE REPORT WERE NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 80,000.

NHTSA ODI 10668864

Working with the data? Download all 2,604 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Ford Fusion Energi verdict →