What 2,604 owners told NHTSA about the 2012 Ford Fusion Energi

The steering locked up and was completely unable to turn the wheel. This resulted in an accident that sent the car into a ditch. The safety recall for the steering was fixed and it failed again, in which it cost me 1700 to replace the same part again. It has AGAIN failed!!! This is extremely unsafe and should not fail on multiple occasions. This problem needs to be resolved!!!!

NHTSA ODI 11725444

The contact owns a 2012 Ford Fusion. The contact stated that his wife was involved in a crash noting that while stopped at a traffic light upon traffic beginning to move forward, the contacts wife took her foot off of the brake pedal slightly however the vehicle continued to lurch forward and in the process bumped into the vehicle in front of her with the entire front end of their vehicle. No property damage was reported. The vehicles came to a stop upon impact. The vehicle was towed to a local dealer. No warning lights were illuminated however the following message was displayed on the instrument panel that read "Brake Failure". A Police report was not filed. The vehicle was not destroyed. No injuries were reported. The vehicle was diagnosed and the contact was advised that the Anti Lock Braking System Module was faulty and would need to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 134,021.

NHTSA ODI 11664659

Lost power steering while turning into driveway causing impact with light pole.

NHTSA ODI 11630255

Intermittent loss of brakes, with pedal going to the floor. Couldn't stop when a deer ran out in front of me!! Entire brake system looks good. Is there a recall??

NHTSA ODI 11599853

Power steering went out and made me crash . Prior owner got it fixed but still didn’t fix issue

NHTSA ODI 11592917

Driver side impact and passenger side curtain airbags deployed but not driver side that was hit.

NHTSA ODI 11577227

I was driving, the power steering failed and caused me to start to lose control of my vehicle while turning on the freeway, which caused me to slightly crash into the side wall and almost go over the highway into the water. I also hit my head on the driver side window and felt very dizzy for a while afterwards. Because I was so in shock and scared, I wasn’t able to drive the car home for hours, so I pulled onto the side of the road and called my family to let them know what happened. When I purchased the vehicle I wasn’t informed of any issues with the model. Both this model and several others were included as part of a recall, and the car was taken into the shop and “repaired” by past owners, yet the power steering failed again. There is no active unrepaired recall because the car was brought in before and worked on by Ford mechanics who then cleared the recall after fixing the car because they deemed the issue to be addressed. However, the issue is still ongoing. It is not fixed at all. I purchased this car last year, and if I would’ve known this would happen or that the car had so many issues I never would’ve bought it. I’ve taken the car to several dealerships that have said the problem is a complete failure of the steering gear, yet when I take it in to ford dealerships they state that the “extended warranty is expired” and that they can’t do anything about the vehicle needing a recall. I almost lost my life, I have a car that I cannot drive and have not been able to drive ever since the incident occurred. Why am I being punished because my car has been refused to be repaired, and because Ford has refused to provide me any reimbursement for the problem? To whoever reads this, thank you so much for taking the time to read and help me with this problem, as my vehicle is how I’m able to ensure survival and I’ve been struggling to survive without any type of vehicle.

NHTSA ODI 11569101

Ive had multiple accidents trying to get this car repaired . There are recalls all the way up to 2010 yet 2011 are also having the same hydraulic issues and ABS issues .This is outrageous i have to spent over 3000 dollars and the issues still is resolved especially when im paying for manufacturers error.I am not hard on any of my cars but this one is HORRIBLE

NHTSA ODI 11568931

The power steering will go out and will make the wheel lock up

NHTSA ODI 11548461

Their is a recall for Ford Abs Module yet their needs to be one for 2012 Ford Fusions Se as well I have paid over 3200 dollars for my brakes alone . I have had 2 near misses and was in an unreported incident today from power loss on my breaks . Very unsafe for me and those around

NHTSA ODI 11523086

The owns contact owns a 2012 Ford Fusion. The contact stated that their daughter was driving approximately 55 mph when the steering wheel began jerking and shaking. While slowing down to make a right turn when the power steering suddenly failed causing them to crash into a guardrail. The air bags did not deploy. The vehicle was towed due to the power steering failing and being too difficult to drive. The driver did not receive any injuries or medical attention. A police report was not filed. The vehicle was taken to a certified mechanic who installed a power steering and performed a computer flash. The failure persisted after the repair and had begun to do so more consistently. The manufacturer was made aware of the failure and referred to the NHTSA Hotline. The approximate failure mileage was 140,000.

NHTSA ODI 11514580

The braking system failed. Yes it’s available upon request for inspection. The safety of myself and others were put at risk because it caused me to hit something in front of me. I stepped on the brakes and the pedal went straight to the floor. This has happened multiple times it is putting my safety as well as my children’s safety at risk. When I step on the brake pedal there is nothing goes to the floor till I pump the pedal. Initial Lu when hitting the pedal it jerks the steering wheel out of my hand to the right every time. It’s not only putting my children’s, and my self in harms way but any other driver that might be even near me while driving considering it takes the steering wheel out of my hand uncontrollably.

NHTSA ODI 11505904

The power steering assist randomly went out and caused me to almost crash into a wall when I was on the freeway taking the car home. The previous owner had gotten into an accident with the vehicle which had also resulted from the power steering randomly going out, and the power steering is now out completely on the vehicle and yet seems to come on randomly while having to manually steer the vehicle. I just got the vehicle and am the most recent owner, but since the vehicle has over 150,000 miles on it and it has been over 10 years, Ford and its dealerships are saying there’s nothing they can do to fix it. However, I know that these issues going on with the car (power steering assist and electronic throttle body issues) are related to the recall on the vehicle. There are apparently no active recalls on the vehicle, but I know that the previous owners may have taken the car in for problems related to the recall. However, I also know that the company is required to fix problems related to the recall no matter how many years the warranty is or how many miles the vehicle has on it, so I’m unsure why both Ford and its dealerships are saying there’s nothing they can do and that I’ll have to pay for a diagnostic fee and then the repair fees associated with the problem, and I just got the vehicle. I don’t feel that it’s fair that I pay for repair costs associated with a recall on several other Ford Fusion vehicles as well (2011-2012) when those recall related problems almost killed me, and upon researching it no other cars have power steering assist, electronic throttle body and airbag problems like the ford fusion.

NHTSA ODI 11494808

The contact owns a 2012 Ford Fusion. The contact stated while his wife was driving 60 MPH, a deer jumped in front of the vehicle causing the contact to strike the deer and damage the front end of the vehicle. None of the air bags deploy. No one was injured. A police report was filed. The vehicle was towed. The manufacturer was not notified of the failure. The failure mileage 150,000.

NHTSA ODI 11493990

The contact stated their sister owns a 2012 Ford Fusion. The contact stated that their sister was driving approximately 45 mph when the steering wheel suddenly locked and failed to turn left or right. The driver then veered off to the side of the road where due to the lack of steering, the vehicle crashed into a tree stump. No air bags deployed. The driver did not have injuries or need medical attention. No police report was filed. The vehicle was towed to the dealer who then informed the contact that the failure related to Customer Satisfaction Program 15N01 (Steering) which was under NHTSA Campaign Number: 15V340000 (Steering) however the customer satisfaction program had since expired. The vehicle had not been repaired as of yet. The manufacturer was not made aware of the failure. The approximate failure mileage was 219,000.

NHTSA ODI 11493804

Power Steering just locked up while driving with no warning or indicator, it still drives but it randomly locks up where i have no control over the vehicle In backing up out of our driveway i wasnt able to stop because the braking system froze up along with the steering and i hit a truck that was going down our road

NHTSA ODI 11492943

After Replacing some Calipers, Rotors & Pads I took My vehicle to Meineke Car Care Center in Lawrence, Indiana to have the Brake system Flushed ("Bled") I got my car back and immediately after pulling off I had NO PEDAL! ALMOST GOING THROUGH A FENCE! My Hand Brake saving me intime. I declined to have it reserviced at Meineke and had it looked at by a Local Mechanic I trust. He informed me After Bleeding the Master Cylinder, ABS Module with a Scan Tool and All Calipers that there was still no pedal. Which meant one thing The HCU on the ABS Module is Bad. Which was likely because 2006-2010 Models of the Ford Fusion have a Recall on the ABS/HCU for Loss of Brakes. WHY THE 2012 MODELS DO NOT HAVE A RECALL ASWELL IS BEYOND ME? Even though the 2012 Model Shares ALOT of Key components with the previous year's models. Including the ABS/HCU. Why is the 2012 not included? Obviously Corporations, Federal Regulators & Insurance companys in Kahoots to dampen the blow back to the Automotive industry AT THE EXPENSE OF PEOPLES LIVES!!! DO THE RIGHT THING

NHTSA ODI 11455180

On 08/07/2021 at approximately 3 pm while driving the vehicle low brake fluid level light indicated on dashboard. Stopped at a gas station and checked to make sure there was no brake fluid leaking and checked brake fluid level which was low. The cars brakes were still operating properly and we returned to the location we were staying to find an auto parts store to purchase brake fluid. At 6 pm, drove to the auto parts store to get brake fluid. We purchased the appropriate fluid and topped of the brake fluid reservoir. The low brake fluid light turned off on the dash after topping off the brake fluid. About 2 ounces were added. Upon leaving the auto parts store, we pulled out onto the road and when trying to brake, the brakes malfunctioned, the pedal went completely to the floor and the car did not stop normally and hit another vehicle. Police report attached. No injuries and minor damage to both vehicles bumpers Car was pulled off the road and was towed to shop for inspection as the brakes would not stop the car. Shop #1 replaced the master cylinder and the brakes still did not operate properly. Car was towed to shop #2 (Ford Dealer) and they diagnosed it as a failed ABS HCU unit in the vehicle that was not communicating with the onboard computer system. ABS HCU was replaced by the Ford Dealer and vehicle is now braking as normal. There were no warnings from the vehicle computer system that there were any issues with the brakes other than the low brake fluid level light, which was resolved by adding brake fluid. The 2006-2010 Ford Fusions have a recall for the ABS-HCU unit, but the recall did not include the 2011 and 2012 Ford Fusions, even though it appears to be the same ABS HCU unit. Upon doing research on the internet, this is a common problem with this year of Ford Fusion and there are no warnings or indications that this may occur. I feel the vehicle should be recalled and the brakes fixed.

NHTSA ODI 11432556

I was driving and went to turn steering wheel locked made me hit concrete and damage front bumper cover now power steering assist is not working i see this is a common problem

NHTSA ODI 11427565

Unknown Front driver side tire came off the car causing the vehicle to crash into a wall passenger side airbag malfunction Thankfully my girlfriend had the seat all the way to the back and was laying down when the accident occurred. Idk what would've happened if she seating down correctly. The car was unrepairible.

NHTSA ODI 11423317

TL* THE CONTACT'S MOTHER OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT SINCE 2015, THE VEHICLE WOULD SERGE FORWARD INDEPENDENTLY WHILE DEPRESSING THE BRAKE PEDAL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE OWNER HAD TAKEN THE VEHICLE TO BLACKWELL FORD INC. (41001 PLYMOUTH RD, PLYMOUTH, MI 48170) WHERE THE MECHANIC REPLACED THE THROTTLE BODY. SINCE THE REPAIR WAS PERFORMED, THE CONTACT AND HER MOTHER HAD TAKEN THE VEHICLE BACK TO THE SAME DEALER ON SEVERAL OCCASIONS FOR THE SAME FAILURE. RECENTLY, WHILE HER MOTHER WAS ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE UNINTENDEDLY ACCELERATED OVER A PARKING BARRIER INTO ONCOMING TRAFFIC. HER MOTHER WAS PUMPING THE BRAKE PEDAL HOWEVER, THE VEHICLE FAILED TO IMMEDIATELY STOP. THE DRIVER AVOIDED CRASHING INTO A TREE BUT CLIPPED A STOP SIGN BEFORE THE VEHICLE CAME TO A COMPLETE STOP. NO INJURIES WERE REPORTED. A POLICE REPORT WAS NOT FILED. THE CONTACT'S MOTHER RESTARTED THE VEHICLE AND DROVE HOME WITH ASSISTANCE FROM A FAMILY MEMBER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

NHTSA ODI 11415316

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING AT LOW SPEEDS WHEN THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE VACUUM MACHINE AT A CAR WASH. THE CONTACT APPLIED THE BRAKE PEDAL AND SHIFTED INTO NEUTRAL BUT THE VEHICLE DELAYED TO RESPOND. THERE WERE NO REPORTED INJURIES ,POLICE REPORT, AIR BAG DEPLOYMENT, OR FIRE.THE VEHICLE WAS TOWED TO JARRETT FORD OF CHARLOTTE COUNTY 3156 TAMIAMI TRAIL, PORT CHARLOTTE, FL 33952(941) 625 6141 BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.

NHTSA ODI 11414400

POWER STEERING WENT OUT DOING ABOUT 49MPH ON A BUSY HIGHWAY. CAUSING ME TO BE REAR ENDED. THE OTHER CAR LEFT THE SCENE OF THE ACCIDENT. STILL NO POWER STEERING FLUID FINE. EXACT ISSUES AS ALL THE OTHER 2012 RECALLED FORD FUSIONS BUT NOT MINE

NHTSA ODI 11413659

I WAS INVOLVED IN A SIDE COLLISION BUT MY AIRBAGS DID NOT DEPLOY.

NHTSA ODI 11363574

I WAS DRIVING MY 2012 FORD FUSION SEL DOWN A STREET ON OCTOBER 4TH 2020 NEAR WHERE I LIVE AND THIS ALARM STARTED GOING OFF AND IT ALERTED ME THE POWER STEERING ASSIST FAULT AND I LOST MY STEERING AND HIT A CURB. LUCKILY I DIDN'T DO ANYMORE DAMAGE OR HIT SOMEONE. I DRUG IT HOME AND HAD A WRECKER PICK IT UP TO TAKE IT TO THE NEAREST FORD DEALERSHIP. THEY DIAGNOSED IT AS A FAULTY STEERING BOX OR RACK AND PINION, IT ALL NEEDS TO BE REPLACED TO THE TUNE OF 1868.00. THE FORD DEALERSHIP FOUND A RECALL FROM 2015 THAT DESCRIBES THIS SAME ISSUE IN 2011-2012 FORD FUSIONS BUT FOR SOME REASON MY VIN WAS NOT INCLUDED, MAYBE BY MISTAKE SEEMS HOW IT'S THE SAME PART THAT FORD KNEW WAS CAUSING PROBLEMS. IT'S JUST A GOOD THING THAT I DIDN'T HIT SOMEONE AND KILL THEM WITH FORD KNOWING THIS WAS A ISSUE WITH THESE CARS AND DIDN'T DO ANYTHING ABOUT IT. I HOPE YOU WILL DO YOUR DO DILIGENCE ON THESE ISSUES AND FIX EVERY ONE OF THEM BEFORE SOMEONE DOES GET HURT. TRYING TO FORK OVER 1800 IN A TIME LIKE THIS IS VERY TOUGH AND I HOPE YOU CAN MAKE IT RIGHT WITH ALL INVOLVED. THANKS FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11362901