What 2,604 owners told NHTSA about the 2012 Ford Fusion Energi

Power steering went out and made me crash . Prior owner got it fixed but still didn’t fix issue

NHTSA ODI 11592917

Driver side impact and passenger side curtain airbags deployed but not driver side that was hit.

NHTSA ODI 11577227

Ive had multiple accidents trying to get this car repaired . There are recalls all the way up to 2010 yet 2011 are also having the same hydraulic issues and ABS issues .This is outrageous i have to spent over 3000 dollars and the issues still is resolved especially when im paying for manufacturers error.I am not hard on any of my cars but this one is HORRIBLE

NHTSA ODI 11568931

The power steering assist randomly went out and caused me to almost crash into a wall when I was on the freeway taking the car home. The previous owner had gotten into an accident with the vehicle which had also resulted from the power steering randomly going out, and the power steering is now out completely on the vehicle and yet seems to come on randomly while having to manually steer the vehicle. I just got the vehicle and am the most recent owner, but since the vehicle has over 150,000 miles on it and it has been over 10 years, Ford and its dealerships are saying there’s nothing they can do to fix it. However, I know that these issues going on with the car (power steering assist and electronic throttle body issues) are related to the recall on the vehicle. There are apparently no active recalls on the vehicle, but I know that the previous owners may have taken the car in for problems related to the recall. However, I also know that the company is required to fix problems related to the recall no matter how many years the warranty is or how many miles the vehicle has on it, so I’m unsure why both Ford and its dealerships are saying there’s nothing they can do and that I’ll have to pay for a diagnostic fee and then the repair fees associated with the problem, and I just got the vehicle. I don’t feel that it’s fair that I pay for repair costs associated with a recall on several other Ford Fusion vehicles as well (2011-2012) when those recall related problems almost killed me, and upon researching it no other cars have power steering assist, electronic throttle body and airbag problems like the ford fusion.

NHTSA ODI 11494808

The contact owns a 2012 Ford Fusion. The contact stated while his wife was driving 60 MPH, a deer jumped in front of the vehicle causing the contact to strike the deer and damage the front end of the vehicle. None of the air bags deploy. No one was injured. A police report was filed. The vehicle was towed. The manufacturer was not notified of the failure. The failure mileage 150,000.

NHTSA ODI 11493990

I WAS INVOLVED IN A SIDE COLLISION BUT MY AIRBAGS DID NOT DEPLOY.

NHTSA ODI 11363574

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH WHEN ATTEMPTING TO MAKE A LEFT TURN, THE POWER STEERING SUDDENLY FAILED. THE CONTACT CRASHED INTO A POLE ON A CORNER NEARBY. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE CONTACT CONTACTED THE DEALER (MTN. VIEW FORD 301 E 20TH ST, CHATTANOOGA, TN 37408; (423) 756-1331) WHO INFORMED THAT THERE WAS NO RECALL OPEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THERE WAS NO RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

NHTSA ODI 11360218

THIS VEHICLE WAS TOTALED IN APRIL 2015 IN VIRGINIA AND IS NO LONGER IN MINE. I HAVE REACHED OUT TO FORD MOTORS WITH THIS INFORMATION AND THEY SAY I'M THE REGISTERED OWNER. THERE IS NOTHING THEY CAN DO. NOW THE FLORIDA HIGHWAY SAFETY & MOTOR VEHICLES IS CONTACTING ME ABOUT NOT COMPLETING THE RECALL. THERE IS NO WAY THAT CAN BE DONE FOR A VEHICLE THAT DOESN'T EXIST.

NHTSA ODI 11270478

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT 30 MPH AND THE CONTACT WAS ABOUT TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED CHEST AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT DID NOT KNOW IF THE THE OTHER TWO OCCUPANTS OF THE OTHER VEHICLES WERE INJURED. THE CONTACT MENTIONED BEING SLIGHTLY BLACKED OUT AFTER THE CRASH. A POLICE REPORT WAS FILED. THE CONTACT'S SON IN LAW DROVE THE VEHICLE BACK TO THE CONTACT'S RESIDENCE. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED AND NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,061.

NHTSA ODI 11244946

HIT A DEER AND THE AIR BAG DID NOT DEPLOY. MOVING AT 45 MPH SOMETIMES ON START UP STEERING ASSIST DOESN'T COME ON - PARKED TODAY (05.29.19) ADVANCETRAC LIGHT CAME ON AND THE CAR IS MAKING GROWLING TYPE NOISES.- DRIVING PARKING LOTS AND STREETS

NHTSA ODI 11210722

I HAD AN ACCIDENT WITH MY CAR.IT WAS BASICALLY A T BONE ACCIDENT TO A LARGE SUV . IT WAS A REALLY BAD ACCIDENT BUT SURPRISED THAT THE AIR BAGS DIDN'T DEPLOY. I ENDED UP GOING TO THE EMERGENCY AND WAS TOLD THAT I HAVE MUSCLE INFLAMMATION . I ALSO HIT THE BOTTOM OF MY RIGHT LEG AND HAVE MULTIPLE BRUISES. I WAS WEARING SEATBELT THAT HELPED ME BUT NO AIRBAG WAS ACTIVATED.

NHTSA ODI 11193836

TAKATA AIRBAGS DID NOT DEFLATE IN CAR ACCIDENT FOR SAFETY PURPOSE.

NHTSA ODI 11154306

GOT IN A HEAD ON COLLISION WITH A LARGE ANIMAL AND TOTALED MY VEHICLE GOING 55 MPH AND MY AIRBAGS DIDN'T DEPLOY. MY WHOLE FRONT END WAS CRUSHED.

NHTSA ODI 11149524

FORD DEBERA LOS AIRBAGS DE MI FORD FUSION 2012 EN 2017. NO LO HA HECHO (POR LO MENOS, NO EN MI CASO). DOS REPARACIONES MS, QUE EN MI CASO TAMPOCO HA HECHO. LAS REPARACIONES QUE POR MANDATO FEDERAL FORD NO HA HECHO SON: NMEROS DE ACCIN DEL CAMPO DE SERVICIO 16B38 Y 13N03; NMERO DE RETIRO DE NHTSA: 17V024. ACABO DE TENER UN ACCIDENTE EN MI FORD FUSION 2012 (FUI CHOCAD, COMO CONSTA EN LOS EXPEDIENTES DE LOS SEGUROS DEL OTRO CHOFER Y MO). PESE A LO VIOLENTO DEL IMPACTO, QUE DEJ MI AUTO IRREPARABLE, LOS AIRBAGS NO SE ABRIERON. YO VIAJABA CON MI ESPOSA Y MI NIETA DE DOS AOS. POR NO ABRIRSE LOS AIRBAGS, MI ESPOSA Y YO SUFRIMOS DAOS FSICOS, MI NIETA, PSICOLGICOS. FORD DEBE RESPONDER E INDEMNIZARNOS POR ESTOS DAOS FSICOS QUE SE PUDIERON EVITAR SI EL DEALER Y EL PROPIO FABRICANTE HUBIESEN ATENDIDO MIS OPORTUNOS RECLAMOS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM '

NHTSA ODI 11142744

TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE PARKING THE VEHICLE IN A PARKING SPACE, THE VEHICLE SURGED AT AN UNKNOWN SPEED, DROVE OVER A CONCRETE MEDIAN, AND CRASHED INTO TWO PLASTIC TANKS. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED TO A DEALER TO BE DIAGNOSED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A FACILITY, INVESTIGATED THE FAILURE, AND DETERMINED THAT IT WAS DESTROYED. THE DRIVER SUSTAINED INJURIES TO THE NECK, COLLAR BONE, SCARRING TO THE LEFT HAND, LEFT WRIST, AND LEFT ARM AS WELL AS CHEST PAINS FROM THE SEAT BELT RESTRAINING TIGHTLY. THE FRONT PASSENGER ALSO SUSTAINED CHEST PAINS FROM THE SEAT BELT RESTRAINING TIGHTLY. BOTH OCCUPANTS RECEIVED MEDICAL TREATMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. *TT THE CONSUMER STATED THE POLICE REPORT STATEMENT WAS INCORRECT. *JS

NHTSA ODI 11121914

ON MAY 23, 2017 VEHICLE HYDROPLANED AND WENT DOWN AN EMBANKMENT. THE DRIVERS SIDE AIRBAG DID NOT DEPLOY. IT WAS ON A CITY STREET. SUFFERED NUMBER 2 FRACTURE OF NECK

NHTSA ODI 11115351

SUBJECT VEHICLE WAS STOPPED ON A CITY STREET TO MAKE A TURN ANOTHER VEHICLE TRAVELING AT LEAST 35 MPH STRUCK SUBJECT VEHICLE IN REAR. SUBJECT VEHICLE REAR BUMPER AND TRUCK AREA CRUSHED IN ABOUT 18 INCHES. NONE OF THE AIR BAGS IN SUBJECT VEHICLE DEPLOYED. SUBJECT VEHICLE WAS REPAIRED. ONE YEAR LATER SUBJECT VEHICLE WAS TRAVELING SOUTHBOUND AT ABOUT 25 MPH ON SECONDARY HIGHWAY. ANOTHER VEHICLE TRAVELING NORTHBOUND AT ABOUT 25 MPH TURNED LEFT INTO SUBJECT VEHICLE. SUBJECT VEHICLE WAS STRUCK ON FRONT DRIVERS SIDE CONSISTING OF HEADLIGHT AREA AND QUARTER PANEL AREA IN FRONT OF LEFT FRONT TIRE. NONE OF THE AIRBAGS IN SUBJECT VEHICLE DEPLOYED. ALL AIRBAGS IN OTHER VEHICLE DEPLOYED.

NHTSA ODI 11113323

WHILE DRIVING 70MPH ON THE HIGHWAY OUR VEHICLE WAS SUDDENLY SMASHED INTO BY ANOTHER VEHICLE. THE OTHER VEHICLE SMASHED INTO US AT 45 DEGREE ANGLE AND FROM BEHIND ON THE DRIVER'S SIDE OF OUR VEHICLE WHILE GOING APPROX. 70MPH ITSELF. THE OTHER VEHICLE HIT OUR VEHICLE PRECISELY WHERE OUR VEHICLE'S OWNER'S MANUAL DESCRIBES OUR SIDE IMPACTS AIR BAG SENSORS TO BE BUT OUR DRIVER'S SIDE AIRBAG DID NOT DEPLOY. NO AIRBAGS DEPLOYED AT ALL. FORD MOTOR COMPANY HAS SERVICED OUR DRIVER'S SIDE AIRBAG SEVERAL TIMES, AND IN THIS CASE JUST WEEKS PRIOR TO OUR ACCIDENT AND DEPLOYMENT FAILURE. FORD HAS SERVICED OUR DRIVER'S SIDE AIRBAG ON 3 SEPARATE OCCASIONS, 2 OF WHICH WE HAVE DOCUMENTATION FOR. THE MISSING DOCUMENTATION IS THE RESULT OF A CHANGE IN OWNERSHIP OF ONE OF THE DEALERSHIPS, AND CHANGE IN COMPUTER RECORDS.

NHTSA ODI 11097690

I WAS ON THE ROAD PACK SADDLE IN JONESTOWN TX 78645, WHEN I PULLED ON TO ROAD 1431. A LARGE TRUCK WITH A CRASH GUARD HIT ME ON THE DRIVER'S SIDE @ 60MPH. THE ACCIDENT TURNED MY CAR INTO A HORSE SHOE, AND SENJT ME INTO ON COMING TRAFIC. ALL OF THE AIR BAGS WERE ACTIVATED AND SAVED BOTH ME AND MY WIFE BUT, THE RESIDUE THAT CAME WITH THE ACTIVATION PEPPERD ME IN THE FACE AND RUINED MY GLASSES. IF I HAD NOT HAD MY GLASSES ON,I WOULD HAVE LOST MY VISION DUE TO SUCH. WE WERE ON A COUNTY ROAD.TURNING LEFT AND MY VEHICLE WAS IN MOTION.

NHTSA ODI 11091597

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE CONTACT DROVE OVER A CURB AND CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S HEAD STRUCK THE WINDSHIELD, BUT THERE WAS NO MEDICAL ATTENTION REQUIRED. IT WAS NOT DETERMINED WHETHER OR NOT THE VEHICLE WAS DESTROYED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE CRASH. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MAXWELL FORD IN AUSTIN, TEXAS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 122,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. * (RECALL RELATED INCIDENT) TS

NHTSA ODI 11075719

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE CONTACT OVERCORRECTED TO AVOID A CRASH, BUT ENDED UP CRASHING INTO WATER BARRELS ON THE HIGHWAY. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED STERNUM AND BONES AND WAS HOSPITALIZED FOR SEVEN DAYS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

NHTSA ODI 11050996

"TAKATA RECALL" I RECEIVED THE NOTIFICATION CONCERNING THE AIRBAG RECALL IN THE MAIL THE DAY BEFORE THE VEHICLE WAS INVOLVED IN AN ACCIDENT AND WAS EVENTUALLY CONSIDERED TO BE A TOTAL LOSS. THE AIRBAG IN THE DRIVERS SIDE DID DEPLOY AND PIECES OF WHAT I THOUGHT WERE GLASS WERE EMBEDDED IN MY SKIN ON MY LEFT HAND THOUGH THERE WASN'T ANY GLASS IN THAT AREA THAT SEEMED TO BE LOOSE. I ALSO NOTICED THAT THE AIRBAG CONTINUED TO BURN FOR AN EXTREMELY LONG TIME. THE ACCIDENT OCCURRED AND AFTER ALL PARTIES WERE EVALUATED AND THE ROAD WAS CLEARED A BIT, THE TOW TRUCK ARRIVED AND THE STEERING COLUMN STILL HAD SMOKE COMING FROM THE AIRBAG REGION WHICH THE PARAMEDIC MENTIONED SEEMED TO BE LONGER THAT USUAL FOR IT TO STILL BE SMOKING. THIS ACCIDENT OCCURRED WHILE ,Y VEHICLE WAS IN MOTION AND HIT A STOPPED CAR WHICH THEN HIT ANOTHER VEHICLE ON A CITY STREET WHILE DRIVING IN THE FORWARDS POSITION.

NHTSA ODI 11044024

I WAS IN A CAR ACCIDENT THE POWER STEERING FAILED I HIT A TELEPHONE POLE. THE IT BAGS NEVER DEPLOYED AND I SMACKED MY HEAD

NHTSA ODI 11040947

TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE VEHICLE WAS INVOLVED IN A CRASH. THE CONTACT'S VEHICLE WAS T-BONED AND THE DRIVER'S DOOR WAS STRUCK BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO FORD MILLER MOTORS IN BURLINGTON, WISCONSIN. THE MANUFACTURER WAS MADE AWARE OF THE CRASH. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 38,000.

NHTSA ODI 11040511

TAKATA RECALL.....THE RECALL HAS BEEN IN PLACE SINCE JANUARY 2017 AND NO PARTS HAVE BEEN PROVIDED TO CORRECT THE PROBLEM 10 MONTHS LATER. I WAS HIT FROM BEHIND IN AUGUST AND THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS MOVING WHEN HIT FROM BEHIND WHEN EXITING A RAMP TO TURN ONTO A MAJOR ROAD.

NHTSA ODI 11035612