What 3,789 owners told NHTSA about the 2012 Ford Focus RS

POWER STEER ASSIST SYSTEM WENT OUT COMPLETELY. I WAS DRIVING AND TOOK A TURN AND THE ELECTRIC MOTOR FAILED AND CANT STEER THE CAR AT ALL. SITTING IN DRIVEWAY UNDRIVABLE. *TR

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STEERING ASSIST MALFUNTION ,MY STERING IS HARD ,AND MY DEALER NO CANT FIX THAT PROBLEM,MY CAR HAVE 73513 AND HAVE GUARANTY ,AND THE DEALER SAID ,I NEED PAID FOR FIX THAT PROBLEM

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DRIVING DOWN THE HIGHWAY AND MY POWER STEERING IN MY 2012 FORD FOCUS WENT OUT COMPLETELY ALMOST CAUSE ME TO CRASH WAS GOING 70 MPH AND BEARLY WAS ABLE TO GET TO THE SIDE OF THE ROAD SAFELY.

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TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR DRIVER SIDE DOOR UNLATCHED INDEPENDENTLY WITHOUT WARNING. THE CONTACT MENTIONED THAT THE DOOR FAILED TO LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

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TL* THE CONTACT OWNS A 2012 FORD FOCUS. UPON COMING TO A STOP, THE GEAR SHIFT RANDOMLY SHIFTED FROM DRIVE TO NEUTRAL WITHOUT WARNING AT ANY RATE OF SPEED. THE CONTACT CHECKED THE GEAR SELECTOR SEVERAL TIMES, WHICH INDICATED THAT THE GEAR WAS IN DRIVE; HOWEVER, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES), WHICH INDICATED THAT THE PARTS MAY BECOME AVAILABLE IN THE SECOND QUARTER OF 2017. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 55 MPH, THERE WAS A KNOCKING NOISE COMING FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION BAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.

NHTSA ODI 10915965

THE STEERING ASSIST FAULT HAPPENED A FEW TIMES AFTER I PURCHASED THE VEHICLE AT 60,000 MILES APRIL OF 2015 . TURNING ON AND OFF THE CAR FIXED IT THOSE AT LEAST 10 TIMES IT HAPPENED. NOW OCTOBER 2016 AT 102,000 MILES MY CAR FAILED ME IN TRAFFIC AT A STOP LIGHT. I PUSHED THE GAS AND IT WOULDN'T DRIVE, THE STEERING WHEEL LOCKED. AFTER BEING OFF FOR 10 MIN IT WAS MOVABLE. MADE AN APPOINTMENT WITH FORD FOR THE B12 UPDATE THINKING THAT WOULD FIX IT. THE DAY OF THE APPOINTMENT I COULDN'T GET MY CAR OUT OF MY DRIVEWAY. I STARTED THE CAR MULTIPLE TIMES AND THE STEERING ASSIST FAULT SYMBOL CAME UP AND I COULD TURN THE WHEEL. I HAD THE CAR TOWED TO FORD. THEY DID THE B12 UPDATE AND THE WHEEL IS STILL LOCKED . THEY SAID THEY DON'T KNOW WHAT IT COULD BE AND I TOLD THEM I SEE ONLINE SO MANY CARS LIKE MINE WITH THE SAME ISSUE. THEY SAID THEY CAN DO A DIAGNOSTICS FOR $109. NOW I SEE HOW MUCH IT'S GONNA COST AND FORD WON'T HELP ME WITH A SOLUTION BECAUSE THERE IS NO RECALL AND THE CAR HAS HIGH MILEAGE WITH NO WARRANTY. THEY ASK SAID I COULD COMPLETE THE OTHER RECALL I SAW ONLINE BECAUSE I'M OUT OF WARRANTY?? I DON'T KNOW WHAT TO DO I CAN'T PAY $2000 TO FIX IT WHEN IT'S A PROBLEM WITH THE MAKE OF THE CAR. THE ONLY OPTION HE GAVE ME WAS TO TRADE IT IN AND BUY A NEW ONE WITH A GOODWILL CREDIT. I DON'T HAVE MONEY FOR THAT EITHER I OWE $12,000 ON THE CAR. CASE # WITH FORD CAS-10809286

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TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE MAKING A RIGHT TURN, THE FRONT DRIVER SIDE DOOR OPENED. IN ADDITION, THE REAR DOOR LATCH FAILED. THE FRONT DRIVER SIDE DOOR LATCH WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 117,000. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 10 MPH, THE INSTRUMENT PANEL LIGHTS FAILED TO ILLUMINATE AND THE RADIO FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT A SOFTWARE UPDATE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. EVENTUALLY, THE INSTRUMENT PANEL LIGHTING ILLUMINATED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.

NHTSA ODI 10915630

I WAS INVOLVED IN AN ACCIDENT IN FEBRUARY 2016 AND MY CRASH BAR BROKE OFF AND THE AIRBAG SENSORS BROKE OFF, SO THE AIRBAGS DID NOT DEPLOY ON IMPACT. THE OTHER CAR SWERVED TO MISS HITTING MY DRIVERS SIDE DOOR AND SO I T-BONED HIM AND THE AIRBAGS DID NOT DEPLOY. I WAS IN THE PROCESS OF TRYING TO TURN TO MISS HIM.

NHTSA ODI 10915647

WE HAVE AN UNSAFE TRANSMISSION IN OUR 2012 FORD FOCUS, WE HAVE HAD TROUBLE SINCE WE BOUGHT IT NEW AUG. 2011. FORD REFUSES TO FIX THE PROBLEM.

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TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING SEIZED AND THE STEERING MALFUNCTION WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE, AND THE FAILURE WENT AWAY. THE CONTACT STATED THAT IT WAS THE FIRST INSTANCE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT THE DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

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TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT WOULD NOT IMMEDIATELY UNLATCH. LATER, THE BUCKLE WOULD NOT LATCH AT ALL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

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TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER RACK ASSEMBLY AND POWER STEERING MOTOR WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,749.

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TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT HAD TO APPLY FORCE TO THE ACCELERATOR PEDAL TO INCREASE THE SPEED. THE DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE HAD A SALVAGED TITLE. THE DEALER REFUSED TO PROVIDE THE RECALL REPAIR AND ADVISED THE VEHICLE OWNER TO CONTACT THE MANUFACTURER FOR A RECOMMENDATION ON A REPAIR SOLUTION. A REPAIR APPOINTMENT WAS NOT SCHEDULED WITH THE DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THE VEHICLE WOULD RECEIVE THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10915375

MY VEHICLE'S FUEL TANK IS COMPRESSING DUE TO A FAULTY VACUUM PURGE VALVE REQUIRING A NEW TANK, FUELPUMP AND PURGE VALVE. THIS ISSUE HAS CAUSED MY VEHICLE TO STALL IN FREEWAY TRAFFIC @ APPROX 60 MPH AND TO STALL IN STOP AND GO TRAFFIC. MY RPM WILL FLUCTUATE WHEN AT A STOP AND MY FUEL GUAGE IS COMPLETELY INACCURATE REGISTERING FULL TO 1/2 AT RANDOM. SMELL OF GAS FROM SOMEWHERE BUT UNKNOWN. SYMPTOMS MATCH A RECALL ON A 2011 FORD FUSION BUT NO RECALL ON A 2012 FORD FOCUS

NHTSA ODI 10915403

TRANSMISSION SHUTTERS AND HESITATES WHILE DRIVING. THERE IS A GRINDING NOISE WHEN YOU GIVE GAS AFTER TURNING A CORNER. DEALERSHIP JUST REPROGRAMS AND SAYS IT HAS TO ADJUST TO DRIVER BUT IT NEVER FIXES THE ISSUE. I WORRY A WRECK MAY HAPPEN IF THE I CAN'T MAKE THE CAR RESPOND TIMELY BECAUSE OF THE HESITATION. NOW THEY WANT TO CHARGE AND I REFUSE! LOVE THE CAR BUT HATE THE TRANSMISSION. YOU REQUIRED A DATE BELOW THAT THIS HAPPENED BUT THIS IS A DAILY ISSUE.

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HAD THE STEERING ASSIST FAULT ERROR COME ON AGAIN FOR THE THIRD TIME IN A MONTH-SECOND TIME IN LESS THAN A WEEK. I WAS COMING TO A STOP, DRIVING LESS THAN 5MPH WHEN IT HAPPENED.

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WHILE DRIVING AT 40 MPH, WEATHER CLEAR 80 DEGREES, MY SUNROOF EXPLODED/SHATTERED. I CHECKED TO SEE IF IT HAD BEEN HIT BY A ROCK OR OBJECT AND NONE WERE SEEN.

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WHEN THE CAR IS PUT INTO DRIVE OR REVERSE THE STEERING LOCKS AND YOU CANNOT CONTROL THE STEERING. I ALMOST HIT CAR NEXT TO ME AT A GROCERY STORE PARKING LOT AND MY GARAGE WALL WHILE BACKING OUT. IT HAPPENS IN MY DRIVEWAY, STORE PARKING LOTS, WHERE EVER I GO AND THE MECHANIC EXPERIENCED IT AT THE DEALER. THE DEALER FOUND IT TO BE THE ELECTRONIC POWER STEERING SYSTEM HAS FAILED AND IT NEEDS A NEW ONE COSTING $2,141.34.

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PURCHASED A USED 2012 FORD FOCUS WITH 89,000 MILES. I'VE OWNED THE CAR FOR TWO YEARS. I RECENTLY BEGAN SMELLING FUEL. AFTER FILLING THE FUEL TANK I BEGAN LOOKING FOR THE SOURCE OF THE LEAK. I JACKED UP THE REAR OF THE VEHICLE AND NOTICED A FUEL LEAK AND THE FUEL TANK WAS PLASTIC. I TOOK IT TO A DEAL FOR THE DOOR LATCH RECALL AND WAS INFORMED IT NEEDS A FUEL TANK DO TO A CRACK ON THE TOP OF THE TANK. THE COST OF THE NEW TANK INSTALLED IS $1340.00 WITCH INCLUDED THE LABOR. THERE IS NO WAY A FUEL TANK SHOULD CRACK IN FOUR YEARS. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT. THERE IS A FUEL TANK RECALL ON FORD FUSION AND LINCOLN MILLAN, WITCH ALSO HAVE PLASTIC TANKS. THIS IS REMINDING ME OF THE 70'S WHEN AMERICAN CAR MANUFACTURING WAS TERRIBLE.

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MY TRANSMISSION SHUTTERS VERY BADLY I HAVE HAD IT AT THE DEALER IN LOS LUNAS NEW MEXICO. IT IS STILL NOT FIXED. MY STREERING ASSIST LIGHT CAME ON AND IHAVENO POWER STEERING. AFTER THE LAST OIL CHANGE TO CHANGE OIL LIGHT WILL NOT GO OFF EVEN AFTER THE RESET PROCEDURES HAVE BEEN FOLLOWED. THE LIGHTER DOES NOT WORK. O AND TO TOP IT OFF I JUST GOT A RECALL LETTER SOMETHING TO DO WITH ELECTRICAL FAILURE . BUT HAD NOTHING TO DO WITH THE ABOVE PROBLEMS. THIS IS WAY MANY FOR A CAR OF ITS AGE I AM SURE I HAVE A LEMON. WHAT CAN BE DONE?

NHTSA ODI 10914816

WHILE DRIVING THE ELECTRICAL POWER STEERING ASSIST FAILED (DASHBOARD INDICATOR AND LOSS OF POWER STEERING). THIS HAS HAPPENED ABOUT EIGHT (8) TIMES. WHEN THIS OCCURS THE VEHICLE BECOMES ALMOST IMPOSSIBLE TO NAVIGATE, ON TWO OCCASIONS ALMOST LEADING TO ACCIDENTS. IN THIS CONDITION THE VEHICLE POSES A SERIOUS PERSONAL AND PUBLIC SAFETY RISK. I TOOK THE VEHICLE TO MY LOCAL FORD DEALER (METRO FORD OF MADISON, WI) WHO KEPT IT FOR FOUR (4) DAYS. THEY STATED FROM THE VERY BEGINNING THAT THEY KNOW NOTHING ABOUT THE STEERING PROBLEM, TESTED THE CAR FOR FOUR DAYS AND CHARGED ME $150.00 FOR TEST THAT PRODUCED NO RESULTS. WITHIN TWO (2) HOURS TO PICKING UP THE VEHICLE THE ELECTRIC POWER STEERING SYSTEM FAILED MULTIPLE TIMES. FORD NEEDS TO ISSUE A RECALL AND REPLACE THE ELECTRIC POWER STEERING SYSTEM IMMEDIATELY AT NO COST TO THE OWNER. OR JUST BUY THE VEHICLE BACK FROM THE OWNER. I BELIEVE THIS VEHICLE POSES A GREAT PUBLIC DANGER.

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A MESSAGE OF "STEERING ASSIST MALFUNCTION" APPEARS. LOSE POWER STEERING ..HARD TO DRIVE. WHEN YOU TURN OFF THE CAR AND TURN IT BACK ON IT "FIXES" ITSELF AND YOU CAN DRIVE. OTHERWISE, VERY DIFFICULT TO DRIVE. VERY HARD TO TURN WHEN DRIVING.

NHTSA ODI 10914834

SHORTLY AFTER PURCHASING MY VEHICLE THE TRANSMISSION STARTED HAVING ISSUES. IT HAS BEEN "FIXED" NOW SEVERAL TIMES. CURRENTLY AT TIMES WHEN YOU ACCELERATE THE RPMS WILL JUMP AND THE ENTIRE CAR WILL HESITATE AND VIBRATE. THEY HAVE REPLACED THE CLUTCH PACKS A FEW TIMES AND THE TCM AND REPROGRAMMED THINGS SEVERAL TIMES AND THE ISSUE KEEPS RECURRING. AT TIMES IM NOT SURE IF THE CAR IS GOING TO ACCELERATE. THE DATE I STATED THIS HAPPENED IS THE MOST RECENT DATE THAT THE ISSUE OCCURRED IT HAS BEEN HAPPENING SINCE I GOT THE CAR 4 YEARS AGO. WHAT A TERRIBLE FIRST BRAND NEW CAR EVER.

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