Jul 4, 2018
THE DRIVER SIDE DOOR LATCH WILL NOT KEEP THE DOOR CLOSED. I WAS DRIVING DOWN THE ROAD AND THE DOOR FLEW OPEN ON A BACKROAD. I HAD TO BUNGEE MY DOORS SHUT JUST TO MAKE IT HOME. THIS IS A HUGE SAFETY HAZARD AND I AM WORRIED THAT THIS WILL HAPPEN WITH MY CHILDREN IN THE CAR NEXT TIME.
NHTSA ODI 11109561
Jul 3, 2018Steering
STARTED VEHICLE, PUT IN REVERSE AND BEGAN BACKING OUT OF DRIVEWAY. I IMMEDIATELY COULD TELL SOMETHING WAS WRONG AND MY STEERING WHEEL LOST ALL POWER STEERING. THE DASH LIT UP SAYING 'STEERING ASSIST FAULT SERVICE REQUIRED'.
NHTSA ODI 11105431
Jun 29, 2018Transmission & drivetrain
TAKATA RECALL - CALL ROLLS BACKWARDS WHEN STOPPED. TROUBLE ACCELERATING
NHTSA ODI 11104718
Jun 29, 2018Steering
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE CONTACT'S WIFE WAS MAKING A TURN, THE STEERING WHEEL SEIZED AND THE VEHICLE VEERED OFF THE ROAD. THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT'S WIFE, WHO WAS EIGHT MONTHS PREGNANT, STRUCK THE STEERING COLUMN AND SOUGHT MEDICAL ATTENTION. THE DEALER (GEORGE WAIKEM FORD, 4321 LINCOLN WAY E, MASSILLON, OH) WAS CALLED AND STATED THAT THE VEHICLE HAD NO RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
NHTSA ODI 11104723
Jun 23, 2018Electrical system
MOST OF THE ENTERTAINMENT CONSOLE HAS STOPPED WORKING. THERE IS ALSO A STATIC NOISE THAT COMES AROUND WHENEVER IT WANTS. I CAN USE THE MENU BUTTON AND WHEN IT'S PRESSED THE OTHER TWO THINGS THAT SHOW ARE THE CLOCK MENU AND THE DISPLAY MENU. I CAN NOT USE ANY OTHER FUNCTIONS ON THE CONSOLE, I CAN PUT IN AND TAKE OUT A CD BUT I CAN NOT PLAY ANYTHING ON THE CD BECAUSE NOTHING HAPPENS WHEN I PRESS THE CD BUTTON. I LOOKED ONLINE AND IT SEEMS TO BE HAPPENING TO A LOT OF PEOPLE. CHECKED THE BATTERY AND THE FUSE THAT IS ASSOCIATED WITH IT BASED ON THE OWNERS MANUAL AND THE PROBLEM GOT WORSE. IT NOW MAKES THE STATIC NOISE EVEN WHEN I TURN OFF THE CAR AND TAKE OUT THE KEYS. GOES AWAY ONCE I CLOSE THE DOOR. I DO NOT KNOW WHAT IS HAPPENING BUT I WOULD LIKE IT TO BE FIX PLEASE.
NHTSA ODI 11103608
Jun 20, 2018Fuel system
FOLLOWING THE ILLUMINATION OF THE CHECK ENGINE LIGHT THE VEHICLE WOULD EXHIBIT ROUGH IDLE AND STALLING. THE VEHICLE HAS LOGGED APPROXIMATELY 88,000 MILES. AN ASE CERTIFIED AUTOMOTIVE SHOP HAS DIAGNOSED THE PROBLEM WITH THE FUEL DELIVERY SYSTEM WHICH IS CONSISTENT WITH A TECHNICAL BULLETIN ON THE ISSUE WHEREIN THE FUEL SYSTEM DOES NOT PROPERLY EQUALIZE PRESSURE. THIS RESULTS IN A VACUUM THAT STARVES THE ENGINE OF FUEL AND CAUSES THE PLASTIC FUEL TANK TO COLLAPSE. THE VEHICLE STALLS WHILE APPROACHING OR STOPPED AT BUSY INTERSECTIONS. THIS POSES A SERIOUS SAFETY HAZARD. ADDITIONALLY, THE STRESS ON THE FUEL TANK MAY COMPROMISE ITS STRUCTURAL INTEGRITY. THIS SAFETY CONCERN SHOULD BE THE RESPONSIBILITY OF FORD AND A RECALL SHOULD BE ISSUED.
NHTSA ODI 11102733
Jun 19, 2018EngineFuel system
THE CAR WILL CUT OFF ONCE YOU TRY TO START IT UP AFTER FILLING UP THE GAS. IT ALSO STALLS WHILE YOU'RE SITTING IDLE AT A LIGHT. THE GAS GAUGE IS ALSO BROKEN. IT STAYS AT FULL AND MOVES AROUND FREELY.
NHTSA ODI 11102576
Jun 18, 2018Steering
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED WHILE MAKING A LEFT TURN AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TURNED OFF, RESTARTED, AND WAS ABLE TO DRIVE PROPERLY. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND TRANSFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
NHTSA ODI 11102337
Jun 17, 2018Transmission & drivetrain
TRANSMISSION MALFUNCTION LIGHT ON, CAR NOT GOING INTO GEARS PROPERLY. LURCHING, HESITATING. VEHICLE WAS STATIONARY WHEN LIGHT CAME ON.
NHTSA ODI 11102237
Jun 15, 2018Visibility & wipers
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 35 MPH, THE WINDSHIELD WIPER BLADES FAILED TO STOP OPERATING WHEN TURNED OFF. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL TIMES WITHOUT WARNING. THE DEALER (BALISE FORD, 1979 BOSTON RD, WILBRAHAM, MA 01095, (413) 306-3049) WAS CONTACTED ABOUT THE FAILURE, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 166,000.
NHTSA ODI 11102028
Jun 15, 2018Transmission & drivetrain
UPON ACCELERATION AND DRIVING IT APPEARS TO DROP GEARS AND SLOW DOWN. YOU CAN'T ACCELERATE, IT'S LIKE IT'S IN NEUTRAL AND YOU CAN'T GO. THIS HAPPENS IN THE MIDDLE OF DRIVING.
NHTSA ODI 11102228
Jun 14, 2018
DOOR LATCH ON DRIVER SIDE PASSENGER DOOR STOPPED SECURING THE DOOR - WOULD NOT KEEP DOOR FROM OPENING - WOULD NOT KEEP DOOR IN CLOSED POSITION. VEHICLE WAS STATIONARY. A TIE-DOWN STRAP IS KEEPING DOOR FROM SWINGING OPEN.
NHTSA ODI 11101837
Jun 12, 2018Steering
AT TIMES THE STEERING LOCKS UP HAVE TO RESTART TO FIX PROBLEM. WARNING LIGHT COMES ON >>>> STEERING SYSTEM FAILURE. WHAT SOES THIS MEAN ? CAN IT LOCK UP DURING DRIVING?
NHTSA ODI 11101342
Jun 12, 2018Steering
FIRST TIME POWER STEERING QUIT I HAD JUST STARTED IT IN THE MORNING TO GO WORK, HAD TO SHUT CAR OFF THEN TURN IT BACK ON AND STEERING WOULD WORK THEN. SECOND TIME I LOST STEERING WHEN I WAS TURNING OFF OF A 55MPH HIGHWAY IN THE MIDDLE OF THE TURN AND POWER STEERING QUIT, FORCING ME TO GO OFF IN THE DITCH. WAS VERY FRUSTRATING AND NOW AFTER SHUTTING OFF THE CAR THE POWER STEERING DOES NOT START WORKING AT ALL. SO I HAVE TO DRIVE EVERY DAY WITHOUT IT. VERY FRUSTRATING WHEN I PAY THIS MUCH FOR A VEHICLE AND I HAVE TO GET CHARGED $1,200+ TO FIX IT. DON'T HAVE THE MONEY TO FIX IT SO JUST DRIVE WITHOUT IT NOW. FRUSTRATING.
NHTSA ODI 11101349
Jun 12, 2018SteeringElectronic Stability Control (esc)Fuel system
THE STEERING WHEEL LOCKED UP AND THE STEERING ASSIST CAME ON WHILE I WAS DOING 5 MPH . AND THE FUEL TANK IS BEING HAS BEEN DEFORMED BECAUSE OF A VACUUM PROBLEM WITH THE CAP LESS GAS TANK. I KNOW THAT THE REST OF THE 2012 FUSION AND ESCAPE HAVE BEEN RECALLED,BECAUSE OF THE DANGER OF DRIVING DOWN THE ROAD AND STEERING WILL LOOSE CONTROLL
NHTSA ODI 11101520
Jun 10, 2018Steering
ON FRIDAY, 06/08/2018 I LOST MY STEERING ASSIST DUE TO A "STEERING ASSIST MALFUNCTION". I AM ABLE TO STEER THE CAR BUT AS A SENIOR CITIZEN I FEEL THAT I AM PUTTING MY LIFE, AS WELL AS OTHERS, AT RISK FOR A KNOWN DEFECT THAT THE FORD MOTOR COMPANY HAS KNOWN ABOUT FOR YEARS, HAVE RECALLED MANY OF THEIR MODEL VEHICLES WITH THE SAME "DEFECT" EXCEPT THE FORD FOCUS. THIS IS A DANGEROUS SITUATION FOR EVERYONE. PLEASE GET FORD MOTOR COMPANY TO CORRECT THEIR INTENTIONAL NEGLECT OF THIS MATTER.
NHTSA ODI 11100766
Jun 10, 2018Steering
STEERING ASSIST FAULT WENT OUT AS I WAS DRIVING AND WAS ALMOST KILLED
NHTSA ODI 11100773
Jun 7, 2018
"TAKATA RECALL" WHILE DRIVING MY CAR GOING TO WORK SUDDENLY THE PASSENGER SIDE DOOR OPENS SO I TIE IT WITH ROPE AND BRING IT TO MECHANIC AFTER WORK AND THEY FOUND THE DOOR LATCH IS NOT WORKING,AFTER 2 MONTHS SAME THING HAPPEN ON THE DRIVER SIDE DOOR WHILE DRIVING GOING TO GROCERY THE DOOR OPENS AND IT WONT LOCK ANYMORE SO BOTH MY DOORS ARE TIED WITH ROPE WHILE DRIVING.THANK YOU
NHTSA ODI 11100341
Jun 6, 2018Steering
I WAS BACKING OUT OF A PARKING PLACE AT A GAS STATION WHEN THE "STEERING ASSIST FAULT" "SERVICE REQUIRED" CAME ON THIS HAPPENED AROUND 80K MILES. NOW SITTING AT 88K MILES I RECENTLY HAD TO HAVE THE STEERING RACK AND PINION ASSEMBLY REPLACED IN IT COSTING ME ALMOST 1,800 DOLLARS IN REPAIRS. I HAVE READ SEVERAL COMPLAINTS WITH THIS CAR HAVING THE SAME ISSUES AROUND ABOUT THE SAME MILEAGE INTERVALS. I'M HOPING THIS ISSUE HASN'T CAUSED ANY SERIOUS INJURY OR FATALITIES.
NHTSA ODI 11100151
Jun 6, 2018Seat belts
THE VEHICLE WAS PARKED, WITH NO DAMAGE TO THE VEHICLE. OUR FRONT DRIVER SIDE SEAT BELT LATCH QUIT WORKING PROPERLY. MY HUSBAND WHICH IS AN AVERAGE SIZE GUY ALMOST GOT STUCK. THE REAR DRIVER SIDE SEAT BELT LATCH IS NOT WORKING EITHER. IT STOPPED WORKING ABOUT A YEAR AFTER OWNING THE CAR. WE HAVE TO SHOVE A CARD IN IT TO PUT THE RED BUTTON BACK OUT.
NHTSA ODI 11100287
Jun 5, 2018Speed controlElectronic Stability Control (esc)Brakes
THE FORD FOCUS ELECTRIC HAS TWO "DRIVE" MODES: "D" AND "L". THE LATTER IS MORE AGGRESSIVE IN REGENERATIVE BRAKING. WHEN I APPROACH A RIGHT TURN INTO MY NEIGHBORHOOD, THERE IS A SHORT SEGMENT OF CEMENT BETWEEN THE TWO ASPHALT ROADS. I BELIEVE THE TRACTION/STEERING CONTROL GETS CONFUSED, AND THE REGENERATIVE BRAKING DISENGAGES, CAUSING THE VEHICLE TO ACCELERATE AND LURCH FORWARD, EVEN IF I AM BRAKING/DECELERATING. STEERING BEHAVIOR ALSO SEEMS AFFECTED. THE FIRST TIME THIS HAPPENED WAS VERY DISCONCERTING AS I THOUGHT I WAS GOING TO CRASH INTO THE VEHICLE STOPPED AT THE CROSS-STREET I WAS TURNING ONTO. I CAN REPRODUCE THIS CONSISTENTLY.
NHTSA ODI 11100088
Jun 1, 2018Latches & locks
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER DOOR WOULD NOT CLOSE. THE VEHICLE WAS TAKEN TO ANDERSON FORD BULLHEAD CITY (2585 AZ-95, BULLHEAD CITY, AZ 86442, (928) 704-9850) WHERE IT WAS DIAGNOSED THAT THE PAWL SPRING WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.
NHTSA ODI 11099164
Jun 1, 2018Transmission & drivetrainAirbagsCrash
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT FROM PARK INTO REVERSE. THE CHECK ENGINE INDICATOR ILLUMINATED AS THE FAILURE OCCURRED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE MULTIPLE TIMES BEFORE IT WAS ABLE TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. ON A DIFFERENT OCCASION, WHILE DRIVING 50 MPH IN THE RAIN, THE CONTACT'S VEHICLE HYDROPLANED AND CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE AIR BAG FAILURE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,309.
NHTSA ODI 11099155
May 31, 2018Electrical system
TAKATA RECALL: OK SO I WAS DRIVING THE OTHER DAY AND ALL OF A SUDDEN MY SPEAKERS MADE THIS THUNDER LIKE NOISE AND MY STEREO RANDOMLY WENT OUT AND STOPPED WORKING. IT WAS A RATHER LOUD "BOOM" WHICH STARTLED ME AND ALMOST GOT ME A SWERVE INTO ANOTHER CAR. WHEN I GOT TO MY DESTINATION I TURNED OFF THE CAR, AND THEN TRIED TO START IT BACK UP AGAIN TO SEE IF MAYBE IT WOULD TURN ON , WELL IT DID, BUT NOW MY CAR RANDOMLY DOES THIS LIKE EVERYDAY! AND IT STARTLED ME EVERY TIME!!!!!! WHICH IS DANGEROUS BECAUSE IT COULD CAUSE A SERIOUS ACCIDENT!!!!!
NHTSA ODI 11098913
May 31, 2018Transmission & drivetrain
WHILE DRIVING AT 45 MPH ON A CITY STREET ENTERING A HIGHWAY. THE CAR REVED AND WOULD NOT SHIFT OUT OF GEAR BUT WAS STILL RUNNING. I TRIED TURNING IT OFF BUT THEN IT WOULD NOT START BACK UP AND THE DISPLAY IS SHOWING IT'S IN DRIVE BUT THE GEAR IS IN PARK
NHTSA ODI 11099050