What 323 owners told NHTSA about the 2012 Ford F-250 Supercab

THE RADIATOR HAS A LEAK AT 59,200 MILES. THIS SHOULD BE A RECALL!

NHTSA ODI 10777730

TRAVELING DOWN THE HIGHWAY AT 55MPH WITH CRUISE SET AND HIT BRAKE TO TURN CORNER. ENGINE IMMEDIATELY DIED WITH SUBSEQUENT LOSS OF POWER BRAKES AND STEERING--SCARY BECAUSE IT HAPPENED AT A CRITICAL TIME WHILE TURNING A CORNER ON A HIGHWAY. ABSOLUTELY NO WARNING--ENGINE SEEMED FINE PRIOR. TRUCK WOULD NOT START. TOWED THE DEAD TRUCK TO NEAREST FORD DEALER IN WELLINGTON, KS. HIGH PRESSURE FUEL PUMP FAILURE WAS THE DIAGNOSIS. EVIDENTLY WHEN THIS HAPPENS, METAL FILINGS FROM THE SHREDDED PUMP TAKE OUT ALL THE INJECTORS, FUEL RAIL, PRESSURE REGULATOR, AND ALSO SENDS METAL FILINGS INTO THE FUEL TANK VIA THE RETURN LINE. FORD CORPORATE, NOT THE DEALER MIND YOU, CLAIMS THIS FAILURE IS A RESULT OF FUEL CONTAMINATION IN SPITE OF THE FACT THAT THERE ARE 2 FUEL FILTERS AND A WATER SEPARATOR IN THE SYSTEM AND THEY WERE WELL MAINTAINED. REPAIRS ARE ESTIMATED AT $8000 + AND FORD HAS REFUSED WARRANTY SAYING IT IS NOT THEIR FAULT. THE "FUEL CONTAMINATION" CLAIM BY FORD MAY NOT EVEN BE ACCURATE AS THEIR "DIAGNOSIS" WAS MADE FROM A PICTURE OF THE FAILED PART. NO FUEL TESTS BY FORD WERE CONDUCTED ALTHOUGH I DID RETAIN A SAMPLE OF THE FUEL. NO SPECIFICS WERE GIVEN BY FORD AS TO WHAT TYPE OF CONTAMINATION EITHER--THEY JUST STATE "CONTAMINATION". I HAVE NO IDEA IF THEY ARE TALKING FLUID OR SOLIDS. JUST WHOSE FAULT IS IT WHEN THE FUEL FILTERING SYSTEM DESIGNED BY FORD FAILS TO FILTER OUT CONTAMINANTS? THEY ARE DENYING WARRANTIES TO THOUSANDS OF CONSUMERS LIKE ME, PLUS THEY PUT ME IN DANGER WITH A KNOWN ISSUE THEY FAIL TO TAKE RESPONSIBILITY FOR--AND MY GOVERNMENT IS LETTING THEM GET BY WITH IT. TO MY KNOWLEDGE THEY ARE CONTINUING TO BUILD THESE 6.7L DIESEL ENGINES (IT IS NOW AUGUST OF 2015 AS I WRITE THIS) WITH THE SAME HIGH PRESSURE FUEL PUMP FAILURES STARING THE NEXT CONSUMER IN THE FACE AND POCKETBOOK. SHAME ON FORD--AND SHAME ON THE REST OF US FOR LETTING THEM GET BY WITH IT...UPDATED 11/05/15 *BF *CN

NHTSA ODI 10746415

TL* THE CONTACT OWNS A 2012 FORD F-250. WHILE DRIVING APPROXIMATELY 40 MPH AND OVER A BUMP, THE FRONT OF THE VEHICLE BEGAN TO SHAKE VIOLENTLY WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BUSHING BAR ON THE FRONT END OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE PULL OVER SAFELY NOW WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE EGT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

NHTSA ODI 10714699

I HAVE A 2012 FORD F250 KING RANCH 6.7 DIESEL. THE RADIATOR STARTED LEAKING SO I TOOK IT TO THE DEALERSHIP ONLY TO FIND OUT I NEEDED A NEW RADIATOR. SINCE MY BUMPER-TO-BUMPER WARRANTY RAN OUT AT 36K MILES THIS REPAIR WAS ON MY DIME. IN RESEARCHING ONLINE FORUMS AND SUCH, THERE HAVE BEEN KNOWN ISSUES WITH THE DIESEL RADIATOR AS FAR BACK AS 2008. THE ENTIRE PREMISE BEHIND A DIESEL ENGINE IS "COMPRESSION-IGNITION" IN WHICH FUEL IS IGNITED DUE TO COMPRESSED AIR AT APPROXIMATELY 1000 DEGREES F. THERE IS NO SCENARIO WHERE THE EITHER THE MANUFACTURER OF THE RADIATOR AND/OR FORD MOTOR COMPANY THEMSELVES SHOULD NOT BE REQUIRED TO FIX THIS FAULTY PART AT THEIR EXPENSE. THE REPAIR ESTIMATE WAS OVER $2,000 ON A VEHICLE LESS THAN 3 YEARS OLD. IN NO WAY SHOULD ANY NEW VEHICLE OWNER BE REQUIRED TO PAY FOR A NEW RADIATOR MUCH LESS FOR THE LABOR TO INSTALL IT AND THAT GOES DOUBLE FOR THE OWNER OF A DIESEL ENGINE. *TR

NHTSA ODI 10705421

I WAS DRIVING MY VEHICLE EAST ON THE HIGHWAY IN MIAMI (SR-836 JUST BEFORE NW 107TH AVENUE) AND IT GAVE ME A MESSAGE TO "STOP SAFELY NOW". I PULLED OVER IMMEDIATELY AND HAD THE TRUCK TOWED TO GUS MACHADO FORD OF KENDALL. THE REPAIR ENDED UP COSTING ME OVER $700. MY SON DID SOME RESEARCH AND FOUND OUT THERE WAS A RECALL QUERY (RQ-14-005) SENT TO FORD ON FEBRUARY 5, 2015. I JUST WANTED TO BE ADDED TO THE LIST OF AFFECTED OWNERS AND WOULD LIKE TO BE ADDED TO ANY E-MAIL OR MAIL DISTRIBUTION LISTS. *TR

NHTSA ODI 10695368

WHILE TRAVELING I-10 WEST NEAR CRESTVIEW, FL AT APPROXIMATELY 70 MPH, I RECEIVED A FORD DIAGNOSTIC SCREEN NOTIFICATION TO STOP VEHICLE IMMEDIATELY. I PULLED OVER ON THE SIDE OF THE INTERSTATE AND SLOWED THE TRUCK TO A STOP. THE ENGINE SHUT OFF IMMEDIATELY WHEN I FULLY STOPPED. I ATTEMPTED TO RESTART THE TRUCK, BUT THE TRUCK ENGINE WOULD NOT EVEN 'TURN OVER'. THERE WAS NO ADDITIONAL INFORMATION PROVIDED BY THE FORD DIAGNOSTIC SCREEN. I WAS STRANDED ON THE SIDE OF THE INTERSTATE WITH FAMILY MEMBERS AND LUGGAGE AT 8PM ON A SUNDAY NIGHT, AND 2 HOURS FROM HOME (MISSISSIPPI). I HAD THE TRUCK TOWED TO THE NEAREST FORD DEALERSHIP. THE NEXT DAY, THE DEALERSHIP INFORMED ME THAT IT WAS A EGT SENSOR FAILURE. THIS IS UNBELIEVABLE THAT A FAILED SENSOR WOULD LEAVE ME STRANDED WITHOUT A PREVIOUS WARNING STATING THE SHUTDOWN WOULD OCCUR. AT LEAST THE TRUCK PCM SHOULD NOTIFY AND ALLOW ME TO PUT MYSELF AND MY LOVED ONES IN A SAFE PLACE IF THE TRUCK WAS TO BE AUTOMATICALLY SHUT OFF. *TR

NHTSA ODI 10682753

TL*THE CONTACT OWNS A 2012 FORD F-250 SD. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE "STOP SAFELY NOW" MESSAGE ILLUMINATED AND MINUTES LATER THE ENGINE WOULD STALL. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE EXHAUST GAS TEMPERATURE EGT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

NHTSA ODI 10679092

THIS IS A DIESEL ENGINE F250. EGT SENSOR FAILED AND ENGINE IMMEDIATELY SHUT DOWN IN THE MIDDLE OF THE ROAD. CEL WAS ON AND MESSAGE SAID " STOP SAFELY NOW". THE FAILURE OF THE EGT SENSOR WAS KNOWN BY DEALER AND HE SHOWED ME 2 TSB S ON THE PROBLEM. PROBLEM WAS FIXED IN 2 DAYS BUT THE SAFETY ASPECT OF THIS FAILURE HAS NOT BEEN ADDRESSED BY FORD. A ALMOST IMMEDIATE SHUTDOWN OF THE ENGINE WITHOUT WARNING IS VERY DANGEROUS. IN OUT CASE WE WERE IN TOWN ON A SIDE STREET BUT WHAT IF THIS HAD OCCURRED ON THE INTERSTATE OR GOING UP OR DOWN ON A MOUNTAIN ROAD OR TOWING A TRAILER, ETC.. WE DO ALL THIS AND NOW THAT WE KNOW WE HAVE A OVER PROTECTIVE COMPUTER WAITING TO KILL THE ENGINE AT ITS WHIM WE FEEL MUCH LESS SECURE. THE COMPUTER SHOULD GIVE ADEQUATE WARNING BEFORE A SHUTDOWN AND PROBABLY SHOULD INCLUDE A LIMP HOME OPTION. *TR

NHTSA ODI 10667388

AFTER DRIVING FOR 5 MINUTES A WARNING LIGHT CAME ON FOR THE REAR LOCKING DIFFERENTIAL- NO CHANGE IN THE DRIVABILITY. ABOUT 5 MINUTES AFTER THAT THE COMPUTER STARTED FLASHING DIFFERENT SYMBOLS INDICATING MANY PROBLEMS- THE ALARMS WERE GOING OFF NON-STOP- THEN THE ENGINE WAS SHUT DOWN BY THE COMPUTER. THIS TRUCK IS HEAVY AND I MAY HAVE CAUSED AN ACCIDENT WHEN IT HAPPENED BECAUSE I HAD TO USE ALL MY STRENGTH TO KEEP IT ON THE ROAD AND WENT INTO THE OTHER LANE! IF THIS HAPPENED WHILE TOWING A LOAD ON ONE OF THE MOUNTAIN PASSES I COULD HAVE BEEN SERIOUSLY INJURED OR KILLED- AND HURT OR KILLED OTHERS! FORD HAS HAD BAD DIESEL ENGINES SINCE THEY DROPPED THE 7.3 YEARS AGO AND ARE RIPPING OFF PEOPLE IN THIS COUNTRY- PLEASE DON'T LET SOMEONE DIE OVER A KNOWN PROBLEM. SEEMS CHEAPER FOR FORD TO PUT US IN DANGER BY SHUTTING DOWN THIS ENGINE AND THEREFORE NOT REPLACING THE ENGINE AND COMPUTER SYSTEM. *TR

NHTSA ODI 10660713

MY TRUCK IS ONE OF MANY THAT HAVE A PRIMARY RADIATOR THAT LEAKS FROM THE DRIVERS SIDE. *TR

NHTSA ODI 10654939

STOP SAFELY NOW: WHEN THIS HAPPENS THE ENGINE WILL SHUT OFF AND YOU HAVE TO ROLL AS FAR AS YOU CAN TO HOPEFULLY GET OFF THE HIGHWAY. I AM AN EXPERIENCED MECHANIC AND DRIVER OF "NOT SO GREAT RUNNING VEHICLES" AS I HAVE TEST AND TUNE THEM TO SEE WHAT THE ISSUE IS TO REPAIR THEM. E.G. NO BRAKES, NO POWER STEERING, NON WORKING FUEL PUMPS...ETC. WITH THAT SAID, I DO NOT THINK AN INEXPERIENCED DRIVER OF A NON WORKING VEHICLE WOULD DO SO WELL IN THIS SITUATION AND COULD END UP POSSIBLY HARMING OTHERS AS A RESULT. I JUST KNEW FOR SURE THIS WOULD BE ON THE RECALL LIST FOR SAFETY ISSUES AND TO FIND OUT FORD HAS ISSUED A RECALL FOR "EMERGENCY VEHICLES ONLY". MY QUESTION IS... WHO SAYS A PERSONAL VEHICLE IS NOT EVER GOING TO BE AN EMERGENCY VEHICLE FOR YOUR FAMILY, FRIEND OR A COWORKER. COME ON FORD, IF YOUR CUSTOMERS BUY A 65,000 TRUCK SHOULDN'T THEY HAVE THE COMFORT OF TRUSTING THE VEHICLE WILL NOT STRAND THEM DEAD IN THE MIDDLE OF A HIGHWAY OR STOP RUNNING IF THEY ARE TAKING SOMEONE TO THE ER... FORD DID REPAIR MY TRUCK UNDER WARRANTY, BUT, I THINK THIS COULD HAVE ALL BEEN AVOIDED IF THE RECALL WAS OUT FOR ALL VEHICLES WITH THIS ISSUE. *TR

NHTSA ODI 10615330

RED FLUID FOUND ON GARAGE FLOOR. I TOOK MY TRUCK IN AND FORD COULD NOT FIND ANY LEAK. WITHIN A WEEK LATER I TOOK IT BACK AND SHOWED THEM WHERE IT WAS LEAKING. FORD BROUGHT THE MASTER MECHANIC OVER AND THEY DETERMINED THAT IT WAS SOMETHING LOOSE ON THE RIGHT SIDE UP HIGH THEY DID NOT TELL ME WHAT IT WAS. WITHIN A COUPLE OF WEEKS I TOOK IT BACK AGAIN AND THEY DETERMINED THE WATER PUMP WAS LEAKING THEY HAD THE TRUCK FOR 3 DAYS. AFTER PICKING UP MY TRUCK WITHIN 200 FEET FROM THE FORD DEALER THE LOW POWER ILLUMINATED AND THE ENGINE SYMBOL LIT UP. THEY 1ST TOLD ME THEY WOULD HAVE TO TAKE THE TOP OF THE ENGINE OFF TO CHECK IT OUT. A HOUR PASSED AND I GOT CALLED AND TOLD IT WAS THE DIESEL FUEL WAS GELLING UP AND THEY WOULD HAVE TO PUT A ADDITIVE IN THE FUEL AND THAT I SHOULD ADD IT AGAIN EVERY OTHER TANK OF FUEL. *TR

NHTSA ODI 10568282

ON 28 SEPTEMBER 2012 I PURCHASED A NEW 2012 FORD F250 DIESEL PICKUP FROM A FORD DEALER. ON/ABOUT 1 NOVEMBER 2012 WHILE ACCELERATING (FROM APPROXIMATELY 10 MILES PER HOUR SPEED) INTO AN INTERSTATE TRAFFIC LANE THIS VEHICLE SUDDENLY WENT INTO AN ENGINE NEAR STALL/LOSS OF POWER CONDITION WHICH LASTED APPROXIMATELY THREE TO FIVE SECONDS AND THEN REGAINED NORMAL ENGINE POWER. THIS WAS A VERY ALARMING CONDITION AS I WAS ENTERING INTO HIGH SPEED TRAFFIC AND NEEDED CAPABLE ACCELERATION WHILE ENTERING INTO TRAFFIC. THE TRUCK HAD APPROXIMATELY 450 MILES ON IT WHEN THIS FIRST OCCURRED. I TOOK THIS TRUCK BACK TO THE DEALER WHEN THE TRUCK HAD 551 MILES ON IT AND THEY COULD NOT FIND ANYTHING WRONG. WHILE DRIVING THE TRUCK ON 27 NOVEMBER 2013, THIS SAME ENGINE NEAR-STALL EVENT OCCURRED UNDER A SIMILAR HIGHWAY INGRESS CONDITION WHEN THE TRUCK HAD APPROXIMATELY 5,100 MILES ON IT. I CALLED THE FORD CUSTOMER SERVICE HOTLINE AND WAS ADVISED TO TAKE THE TRUCK TO A FORD DEALER FOR A SECOND CHECKUP. I THEN TOOK THE TRUCK TO A DIFFERENT FORD DEALER ON 6 JANUARY 2014 WHEN THE TRUCK HAD 5,510 MILES ON IT AND THEY COULD NOT FIND THE PROBLEM. NEITHER OF THE TWO FORD DEALERS THAT I'VE TAKEN THE TRUCK TO FOR DIAGNOSIS WILL PROVIDE ME WITH A FURTHER COURSE OF ACTION TO FIX THIS RECURRING ENGINE MALFUNCTION. I WANT THIS MALFUNCTION FIXED OR A NEW PICKUP TO REPLACE IT, IT CREATES A PERSONAL SAFETY HAZARD FOR ME AND MY FAMILY AND THE PROBLEM HAS BEEN IN THE TRUCK FROM WHEN IT WAS ONLY A MONTH OLD AND HAD 450 MILES ON IT. *TR

NHTSA ODI 10560336

VEHICLE STALLED AND STOPPED RUNNING IN TRAFFIC ON HIGHWAY 231 IN MONTGOMERY AL. ABOUT AN HOUR AFTER, SECOND INCIDENCE OF VIOLENT FRONT END OSCILLATION [SEE PREVIOUS COMPLAINT (ODI NUMBER) IS: XXX59219. CALLED FORD ROADSIDE ASSIST. I HAVE 125K EXTENDED WARRANTY AND HAD VEHICLE TOWED TO NEAREST FORD DEALERSHIP. THERE WERE NO WARNINGS OF ANY KIND FROM ON BOARD DIAGNOSTIC SYSTEMS . VEHICLE WAS DIAGNOSED WITH "EVIDENCE OF WATER IN FUEL SYSTEM" . THERE WAS NO WATER PRESENT IN SYSTEM , NO "WATER IN FUEL SYSTEM" WARNING LIGHT ,HAS NEVER LIT UP ON THIS VEHICLE , HAD IT CHECKED IN THE PAST ,WAS TOLD WAS FUNCTIONAL], WAS TOLD REPAIRS WERE "NOT COVERED " .ALL SERVICE HAS BEEN DONE TO FORD SPECIFICATIONS AND AT FORD FACILITY. THESE REPAIRS WOULD NOT BE NECESSARY IF THE WARNING SYSTEM WAS OPERABLE . I AM IN A BUSINESS THAT SELLS, OPERATES AND USES DIESELS EVERY DAY AND ALL MODERN DIESELS HAVE WATER IN FUEL SENSORS . CASE IS STILL OPEN WITH FORD CUSTOMER CARE . THIS NEEDS DOCUMENTATION . THERE WOULD HAVE NEVER BEEN AN ISSUE IF THE TRUCKS SYSTEMS WERE OPERATING PROPERLY. THE REPAIRS ARE MORE THAN I CAN AFFORD FOR A TRUCK THAT IS UNDER WARRANTY. THIS IS CLEARLY A SYSTEM FAILURE . *TR

NHTSA ODI 10559221

TL* THE CONTACT OWNS A 2012 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE INDEPENDENTLY DECELERATED TO 30 MPH WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT AND A WARNING CHIME. IN ADDITION, A CAUTION MESSAGE DISPLAYED THAT ADVISED THE CONTACT TO STOP SAFELY. THE CONTACT NOTICED BLACK SMOKE EMITTING FROM THE EXHAUST PIPE. THE VEHICLE MANEUVERED TO THE SIDE OF THE ROAD. THE ENGINE WAS RESTARTED AND WAS DRIVEN AT A LOW SPEED CAUTIOUSLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE ONE OF THE FOUR ENGINE EGT EXHAUST GAS TEMPERATURE SENSORS WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 33,285.

NHTSA ODI 10537308

THE TRUCK ENGINE WILL STALL AT LOW SPEED FOR ONE TO FIVE SECONDS, ESPECIALLY DANGEROUS IF YOU ARE TRYING TO ENTER TRAFFIC. I HAVE REPORTED TO NORTHSIDE FORD EVERY TIME I HAVE IT SERVICED, THEY FINALLY AGREED THAT I HAVE A PROBLEM, HOWEVER THEY HAVE FAILED TO FIX . I GET THE IMPRESSION THAT FORD IS AWARE OF THIS PROBLEM,BUT FOR THEIR OWN REASONS DO NOT WANT TO FIX IT. *TR

NHTSA ODI 10532268

TL* THE CONTACT OWNS A 2012 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING 65 MPH ON AN INCLINE THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT AFTER HE INSPECTED THE VEHICLE HE NOTICED THAT THE ENGINE OIL WAS OVERHEATING. AS A RESULT, THE VEHICLE DECELERATED AND ULTIMATELY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 8,200.

NHTSA ODI 10469346