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What 1,129 owners told NHTSA about the 2012 Ford Edge

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,129)Crash / fire / injury (33)Electrical system (460)Brakes (272)Body & structure (168)Lights (84)Engine (59)Fuel system (47)Transmission & drivetrain (46)Latches & locks (39)Electronic Stability Control (esc) (28)Steering (16)

4 of 1,129 complaints match · Body & structure · crash/fire/injury only · clear filters

Jul 23, 2024Body & structureCrash

I was t-boned in the intersection of [XXX] and [XXX] in Washington, Utah on [XXX]. The airbags did not deploy in my vehicle. I was not injured or receive medical care. However, its a safety violation somewhere I'm sure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11603932

Nov 25, 2017Body & structure1 injury

DOOR LATCH FAILURE, CAUSING DOOR AJAR WARNING TO STAY ON AND BATTERY TO DRAIN. I HAVE HAD TO REPLACE BATTERY BECAUSE OF IT. I HAVE LEFT SHOULDER AND ARM PAIN FROM OPENING AND CLOSING IT REPEATEDLY, UNTIL THE LATCH CLOSES AND SENDS SIGNAL TO CONTROL PANEL THAT THE DOOR IS CLOSED. I HAVE SAFETY CONCERNS BECAUSE I WORK AT NIGHT AND DON'T WANT A STALLED VEHICLE OR NO LIGHTS IN MY CAR WHEN I RETURN TO IT. ALSO IS CONCERNS FOR SAFETY OF PASSENGERS AND CHILDREN IN CAR WITH ME. I WAS TOLD THERE WAS A RECALL ON LATCHES ON OTHER FORD VEHICLES, WHY NOT THIE FORD EDGE TOO? I'M SERIOUSLY CONSIDERING TRADING MY VEHICLE IF NOT FIXED. THIS IS MY FIRST FORD AND MAYBE MY LAST ONE IF IT ISN'T FIXED SOON!

NHTSA ODI 11048335

May 17, 2016Body & structureCrash

WE WERE HIT FROM BEHIND BY AN 18 WHEELER IN THE HWY AND SLAMMED INTO THE VEHICLE IN FRONT OF US SEVERAL TIMES AND NOT 1 AIRBAG WENT OFF.

NHTSA ODI 10865355

Jun 17, 2012Body & structureSpeed controlBrakesCrash

DRIVER: 83 YEAR OLD WOMAN... NEW AUTO: FORD EDGE 2012, NO INJURIES, VEHICLE DAMAGE APPROX $2000.00 NO PROPERTY DAMAGE..... PROBLEM: LADY STEPPED ON ACCELERATOR RATHER THAN BRAKE.... REASON: THE BRAKE PEDAL AT REST IS HIGHER THAN THE ACCELERATOR PEDAL AT REST. THE DRIVER IS USED TO AN OLDER (CHRYSLER 2009) VEHICLE WHICH THERE WAS NOT AN APPRECIABLE DIFFERENCE IN PEDAL HEIGHT, STEPPED ON THE ACCELERATOR PEDAL, THINKING SHE WAS STEPPING ON THE BRAKE.... RESOLUTION: DISCUSSING THE INCIDENT, THE WOMAN WAS SEATED IN THE FORD EDGE AND ASKED TO SEE IF SHE FELT A DIFFERENCE IN HEIGHT OF THE BRAKE VS ACCELERATOR PEDALS. SHE DID, AND HAS SINCE PRACTICED GOING BETWEEN PEDALS, LIFTING HER FOOT TO ACCESS THE BRAKE, RATHER THAN MERELY SLIDING HER FOOT TO THE LEFT........ IT IS THIS WRITERS OPINION THAT MANY OF THE UNEXPLAINED ACCIDENTS WHERE A PERSON, ESPECIALLY WHEN AN ELDERLY PERSON IS DRIVING, HAS MISTOOK THE ACCELERATOR FOR THE BRAKE IS DUE TO THE HEIGHT OF PEDAL DIFFERENCE. ................ IT MIGHT BE WISE TO MAKE AWARE THIS PROBLEM TO MANUFACTURERS AND THE PUBLIC. ........ THANKS *TR

NHTSA ODI 10461990

Working with the data? Download all 1,129 complaints as CSV · fetched from NHTSA July 11, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Ford Edge verdict →