What 583 owners told NHTSA about the 2012 Dodge Grand Caravan

The contact owns a 2012 Dodge Grand Caravan. The contact stated that while the vehicle was parked, unoccupied, and turned off at the residence, she noticed that sparks and flames were coming from the overhead console. The flames then spread to the front driver's and passenger's side seats. The contact did not sustain any injuries. The fire department arrived and extinguished the fire. The fire department filed a report, which determined that the fire was caused by an electrical wiring failure. The vehicle remained at the residence. The insurance company was not made aware of the fire. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,000.

NHTSA ODI 11648781

The contact owns a 2012 Dodge Caravan. The contact stated that while driving 65 mph, the air conditioning independently turned off with the check engine warning light illuminated on the instrument panel. The contact stated that the vehicle started to lose motive power as he began to pull off to the shoulder of the highway. The contact stated that another unknown warning light illuminated and the vehicle shut-off. The contact pulled over and saw black smoke coming from the engine. After opening the hood, there was more smoke coming from the engine. The contact had the vehicle towed to an independent mechanic who stated that the engine had caught fire due to a defective oil pump. The manufacturer was notified of the failure and the contact was informed that an inspector would be sent out to perform an investigation. The vehicle remained in the possession of the mechanic. The vehicle was not yet repaired. The failure mileage was approximately 108,000.

NHTSA ODI 11420802

WHILE PULLING INTO A PARKING SPACE WITH MY FOOT SLIGHTLY ON THE BRAKE PEDAL, THE ENGINE SURGED WITH AN AUDIBLE REVVING, AND THE VEHICLE ACCELERATED RESULTING IN A COLLISION. IDLING OR NEAR IDLING IN COLD WEATHER SEEMS TO BE A FREQUENT ISSUE, BUT THIS IS THE ONLY TIME IT HAS NOT BEEN OVERRIDDEN BY APPLYING THE BRAKE.

NHTSA ODI 11389550

I GOT AN OIL CHANGE AND AN INSPECTION THE INSPECTION REPORT WAS GOOD, NO MAJOR MECHANICAL ISSUES. ONLY RECOMMENDATION WAS A POWER STEERING FLUSH NEXT TIME I CAME IN FOR AN OIL CHANGE. I DROVE THE VAN HOME 1/2 MILE AWAY. I PARKED THE VAN. I SAW LIGHT SMOKE COMING FROM UNDER THE HOOD ON THE PASSENGER SIDE. IT SMELLED LIKE BURNT RUBBER. I PROCEEDED TO DRIVE BACK TO SHOP 1/4 MILE AWAY. THE VAN LOST ALL POWER AT A STOP SIGN. I SAW MORE DARKER SMOKE COMING OUT. I GOT OUT OF THE VAN IMMEDIATELY. WITHIN 2 MINUTES THE VANS FRONT END WAS IN FLAMES.

NHTSA ODI 11348929

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT SHIFTED THE VEHICLE INTO REVERSE AND WITHOUT WARNING INDEPENDENTLY ACCELERATED WHILE IN REVERSE AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT THEN DEPRESSED THE BRAKE PEDAL AND SHIFT THE GEAR TO DRIVE AND THE VEHICLE INDEPENDENTLY ACCELERATED FORWARD. AS A RESULT THE VEHICLE HIT ANOTHER VEHICLE. . A TOTALED OF 5 VEHICLES WERE INVOLVED IN THE CRASH. THE VEHICLE WAS THEN TURNED OFF. NO AIR BAGS DEPLOYED. A POLICE REPORT WAS FAILED. THE CONTACT STATED THAT ONE OF THE VEHICLE WAS OCCUPIED HOWEVER NO INJURIES WERE SUSTAINED BY THE VEHICLE OCCUPANT. THE CONTACT SUSTAINED WHIPLASH WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW LOT BY THE INSURANCE COMPANY AND DEEMED A TOTAL LOSS. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

NHTSA ODI 11317531

WELL MY WIFE WAS DRIVING THE VAN ON THE EXPRESSWAY WAY LAST YEAR VAN JUST SHUTS OFF. IT WOULDNT START SO I PUT MY JUMPER CABLES ON IT AND IT FIRED RIGHT UP A FEW DAYS LATER WE WENT TO KMART IN THEIR FOR ONLY A GOOD 20 MINUTES THE DRIVE ALONE WAS ABOUT AN HOUR AND HALF COME OUT AND THE BATTERY WAS DEAD ONCE AGING. GO FIGURE THIS WAS WHEN KMART STOPPED SELLING BIGGER BATTERIES. SO I WALKED OVER TO AUTOZONE AND BOUGHT A NEW BATTERY INSTALLED IT AND IT STARTED UP. WHILE WE GOT HOME THEN HAD TO LEAVE AGING TO GO GET THE KIDS FROM SCHOOL THE BATTERY WAS DEAD KNOW WHEN I SAY DEAD THROUGH ALL OF THIS I MEAN THEIR WAS ENOUGH POWER TO HAVE THE VAN DOORS OPEN AND LIGHTS ON BUT NOT ENOUGH POWER TO TURN THE ENGINE OVER TILL IT CLICKS. SO HOOKED UP TO MY TRUCK JUMPED IT.SEEM TO DRIVE FINE SO WE WENT BACK TO AUTOZONE AND THEY CHANGED IT OUT WITH THE WARRANTY AND TESTED IT THEY SAID IT WAS A GOOD BATTERY BUT TO BE ON SAFE SIDE. WELL I STARTED TO DRIVE THE VAN I HAD TO GET JUMPED 4 TIMES BEFORE I STARTED TO DISCONNECT THE BATTERY WHEN IT WAS WARM OUT THE BATTERY WOULD LAST BUT ON THE COLD NIGHTS THE BATTERY WOULD STILL DIE. SO ONE DAY I SAID SREW IT I WENT TO DRIVE IT AND IT JUST WOULD START BELIEVE IT OR NOT I ONLY TOOK OFF THE AIR FILTER THINKING MAYBE IT CLOGGED WHILE I DID THAT AND TRIED STARTING IT IT BACK FIRED OUT THROUGH THE INTAKE CAUSING A FIRE ON THE AIR FILTER BOX PUT IT OUT SAID HELL WITH IT IT'S GOING TO THE DODGE DEALER IN WILKESBORO NC I PAID 1,700 TO HAVE THE TIPM REPLACED THEY SAID THAT'S WHAT WAS WRONG WITH IT SO I SAID OKAY. HERE IT IS A YEAR LATER AND NOW I AM GETTING A LITTLE UPSET AROUND THE SAME TIME IT WENT OUT LAST YEAR AND MY VAN IS STARTING TO GIVE ME THE SAME ISSUES SO I AM GOING TO HOPE THAT IT ISNT THAT BUT JUST TO BE ON THE SAFE SIDE THIS IS FOR LAST YEAR AND IF I HAVE TO PAY THAT PRICE AGING YES I'LL BE MAKING A NEW COMPLAINT TO

NHTSA ODI 11309421

I WAS DRIVING DOWN THE HIGHWAY WHEN THE LOW TIRE PRESSURE LIGHT CAME ON, THEN THE CHECK ENGINE LIGHT CAME ON AND THEN EVERYTHING WENT OUT INCLUDING THE RADIO AND EVERYTHING ON THE DASHBOARD. THEN IT ALL LIT UP LIKE A CHRISTMAS TREE AND IT WAS LIKE I WAS FREE DRIVING AND NEUTRAL I PRESSED ON THE BRAKE AND NOTHING HAPPENED. I ENDED UP CRASHING TO THE BACK OF SOMEONE'S CAR.*DT *DT CONSUMER STATED THE VAN WAS TOTALED BECAUSE THE AIRBAGS DEPLOYED AND THAT TAKEN AWAY BY A TOW COMPANY.*JB

NHTSA ODI 11258553

MAJOR PROBLEMS WITH T.I.P. MODULE WHILE DRIVING AT NIGHT THE INTERIOR AND HEAD LIGHTS START TO FLICKER AND EVENTUALLY GO COMPLETELY OUT. I HAVE 5 KIDS AND HAVE BEEN ALMOST HIT HEAD ON WHEN THIS HAPPENS BECAUSE IT HAPPENS WITHOUT WARNING. I HAVE HAD TO SIT BESIDE THE ROAD FOR HOURS WAITING ON MY LIGHTS TO COME BACK ON AND SOMETIMES THEY NEVER HAVE. THIS IS A LIFE THREATENING EMERGENCY AND DODGE WONT LISTEN TO ME. THIS IS EXTREMELY DANGEROUS AND IT IS GETTING TO THE POINT THE CAR IS UNDRIVABLE. I WAS TOLD IT WOULD BE $1,400 TO REPAIR MODULE AND THAT IS WHY THEY WILL NOT DO ANYTHING ABOUT IT. SEE ALSO ODI 11218741 *DSY

NHTSA ODI 11218740

MAJOR PROBLEMS WITH T.I.P. MODULE WHILE DRIVING AT NIGHT THE INTERIOR AND HEAD LIGHTS START TO FLICKER AND EVENTUALLY GO COMPLETELY OUT. I HAVE 5 KIDS AND HAVE BEEN ALMOST HIT HEAD ON WHEN THIS HAPPENS BECAUSE IT HAPPENS WITHOUT WARNING. I HAVE HAD TO SIT BESIDE THE ROAD FOR HOURS WAITING ON MY LIGHTS TO COME BACK ON AND SOMETIMES THEY NEVER HAVE. THIS IS A LIFE THREATENING EMERGENCY AND DODGE WONT LISTEN TO ME. THIS IS EXTREMELY DANGEROUS AND IT IS GETTING TO THE POINT THE CAR IS UNDRIVABLE. I WAS TOLD IT WOULD BE $1,400 TO REPAIR MODULE AND THAT IS WHY THEY WILL NOT DO ANYTHING ABOUT IT. SEE ALSO 112108740 *DSY

NHTSA ODI 11218741

MY FAMILY AND I WERE INVOLVED IN A SIDE IMPACT COLLISION AFTER SLIDING ON BLACK ICE ON A HIGHWAY. WE WERE TRAVELING AT APPROXIMATELY 60-65 MPH AND SLID INTO THE GUARD RAIL, IMPACTING THE PASSENGER FRONT QUARTER PANEL, AND BOUNCED OFF. THE PASSENGER FRONT TIRE CAME OFF OF THE RIM FORCING US INTO THE GUARD RAIL A SECOND TIME IMPACTING THE REAR PASSENGER QUARTER PANEL OF THE VEHICLE. WE RICOCHETED OFF, CROSSED TRAFFIC AND CAME TO REST IN THE PASSING LANE BERM OF THE ROAD NEAR THE MEDIAN. WE DID NOT ROLL OVER, BUT BECAUSE OF THE FORCE OF IMPACT, SHOULDN'T THE AIR BAGS HAVE DEPLOYED? SOME OF THE PASSENGERS SUFFERED WHIPLASH AND BROKEN NOSES.

NHTSA ODI 11171206

TL* THE CONTACT OWNS A 2012 DODGE CARAVAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE ODOR OF BURNING RUBBER WAS NOTICED AND SMOKE EMERGED FROM THE REAR PASSENGER TIRE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE REAR PASSENGER SIDE WHEEL BEARING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED BY THE SAME MECHANIC FOR THE SAME FAILURE THREE MONTHS EARLIER. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED FOR THE MOST RECENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. *JS

NHTSA ODI 11162471

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. WHILE DRIVING 30 MPH, THE CONTACT SMELLED SMOKE AND NOTICED FLAMES EMANATING FROM THE VEHICLE DOOR. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CAUSE OF THE FIRE WAS UNDETERMINED. THE VEHICLE WAS NOT DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.

NHTSA ODI 10924130

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. WHILE DRIVING AT LOW SPEEDS THE VEHICLE CAUGHT FIRE. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED TO A LOCAL DEALER. THE CONTACT CALLED 911 WHEN THE VEHICLE BURST INTO FLAMES. THE BATTERY WAS DISCONNECTED ON THE SCENE. THE VEHICLE WAS TAKEN TO A LOCAL BODY SHOP THE FOLLOWING DAY, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 82,000. UPDATED 05/10/17*LJ CAR WAS TAKEN TO A SERVICE SHOP AND THE MECHANIC WAS CONVINCED THERE WAS DIRECT CORRELATION BETWEEN THE RECALL AND DOOR FIRE. UPDATED 9/5/18*JB

NHTSA ODI 10923906

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THE DRIVER'S SIDE DOOR CAUGHT FIRE. THE CONTACT SMELLED SMOKE COMING FROM THE DRIVER'S SIDE DOOR. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 82,000.

NHTSA ODI 10917337

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THE ENGINE BLOCK (CONNECTION ROD) FRACTURED. THE CONTACT WAS NOTIFIED BY BYSTANDERS THAT SMOKE WAS COMING FROM THE TAILPIPE OF THE VEHICLE. THE CONTACT PULLED TO THE SIDE OF THE ROAD TO IMMEDIATELY CHECK THE VEHICLE. THE CONTACT NOTICED SMOKE UNDERNEATH THE HOOD, UNDERNEATH THE VEHICLE, AND FROM THE EXHAUST PIPE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 47,249.

NHTSA ODI 10898492

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. WHILE DRIVING THE VEHICLE, THE DOOR PANEL STARTED MELTING AND SMOKE FILLED THE VEHICLE. THE VEHICLE WAS PULLED OVER, TURNED OFF, AND THE FUSE WAS DISCONNECTED. THE SMOKE DISSIPATED AND THERE WERE NO FLAMES. THE CONTACT RESEARCHED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTERIOR OF THE DRIVER DOOR WAS SEVERELY DAMAGED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WERE NO INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FAILURE MILEAGE WAS 110,000.

NHTSA ODI 10874538

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THERE WAS A BURNING ODOR COMING FROM THE REAR OF THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 10706072

ON JANUARY 4TH, WHILE PULLING INTO A NEIGHBOR'S DRIVEWAY, I TAPPED THE BRAKES TO STOP (I WAS GOING LESS THAN 5MPH, SO I DIDN'T NEED TO PRESS HARD) THE ENGINE SUDDENLY ACCELERATED HARD. I IMMEDIATELY SLAMMED ON THE BRAKES HARDER TO STOP THE ACCELERATION, AND MY VAN ENDED UP FIVE TO TEN FEET IN MY NEIGHBOR'S YARD. TWO WEEKS LATER, I WAS PULLING INTO A PARKING SPACE AT MY SON'S WORK. I WAS MOVING SLOW AND STRAIGHTENING THE WHEEL APPROXIMATELY TWO TO THREE FEET FROM THE SIDEWALK CURB, WHEN THE ENGINE ACCELERATION SURGED AND MY VAN LURCHED FORWARD. I AGAIN SLAMMED ON THE BRAKES IN ORDER TO NOT SLAM INTO THE BUILDING WALL JUST PAST THE SIDEWALK, THE VAN STOPPED ON TOP OF THE SIDEWALK AFTER HITTING THE CAR PARKED NEXT TO MY VAN (AS MY WHEELS WERE STILL TURNED FROM TURNING INTO THE PARKING SPACE. THE DAMAGE TO MY VAN AND THE CAR HIT BY MY VAN TOTALED OVER $10,000. IF A PEDESTRIAN HAD BEEN ON THE SIDEWALK IN FRONT OF MY VAN, THEY WOULD HAVE BEEN SERIOUSLY INJURED OR KILLED. BOTH TIMES THE ENGINE UNEXPECTEDLY SURGED, MY FOOT WAS ON THE BRAKE, AND THE VAN WAS TRAVELING LESS THAN 2 TO 3 MILES PER HOUR. WHEN THE ACCELERATION SURGED THE VAN FORWARD, IT WAS EXTREMELY HARD AND FAST AS IF THE ACCELERATOR HAD BEEN POUNDED TO THE FLOORBOARD. I HAVE CHECKED WITH MY LOCAL DODGE DEALER, WHO STATES THERE IS NO PROBLEM WITH THIS VAN AND THEY HAVE HAD ABSOLUTELY NO COMPLAINTS ABOUT UNEXPECTED AND POWERFUL ACCELERATION ON THE DODGE GRAND CARAVAN. I FIND THIS HARD TO BELIEVE AS THERE ARE MANY OTHER REPORTS ON DODGE FORUM BOARDS STATING THIS EXACT UNEXPECTED AND DANGEROUS ACCELERATION. I AM AFRAID TO DRIVE MY 2012 DODGE GRAND CARAVAN. *TR

NHTSA ODI 10683055

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. WHILE DRIVING 55 MPH, THE CONTACT NOTICED BURNING FUMES COMING FROM THE REAR OF THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 36,000.

NHTSA ODI 10670129

ON 2 OCCASIONS MY DAUGHTER WAS SITTING IN THE MIDDLE ROW PASSENGER SIDE SEAT , WHILE GOING TO RECLINE THE SEAT THE HEAD REST FLIPPED UP AND HIT HER IN THE HEAD AS IT WOULD WHEN ATTEMPTING TO FOLD THE SEAT TO PUT IN FLOOR(STOW AND GO SEATS). *TR

NHTSA ODI 10628420

ON SEVERAL OCCASIONS, THE LATEST BEING TODAY, THE SEATS HAVE ATTACKED PASSENGERS BY SPRINGING FORWARD IN A VERY UNSAVORY MANNER. ON THE REAR BENCH SEAT, THE HEADREST WHEN IN LOCKED MODE WILL RELEASE WITH A FURY ONLY KNOWN TO THE MOST VICIOUS OF CREATION SMASHING INTO THE HEAD OF THE GUEST. THE MIDDLE SEAT HAS AN EQUALLY NASTY VERTICAL EFFECT THAT ALMOST BROKE MY TWEEN'S NOSE TODAY AS SHE WAS ADJUSTING THE SEAT. DODGE NEEDS TO LOOK AT THE SPRING ACTION ON ALL OF THE SEAT COMPONENTS AND RECALL ALL VEHICLES WITH STOW AND GO SEATS AND LESSON THE STRENGTH OF THE SEAT RECLINING SPRINGS. *TR

NHTSA ODI 10596788

AT 11:30 PM THE CAR ENGINE STARTED (THE KEYS WERE IN THE HOUSE),HORN WAS BLOWING, HEAD LIGHTS WERE ON, WIPERS GOING AT FULL SPEED FOUR WAY FLASHER GOING THERE WAS A RED GLOW UNDER THE CAR AND SMOKE WAS BILLOWING FROM UNDER THE CAR AND THE DOORS WERE LOCKED. WE WERE ABLE TO GET A KEY FROM THE FOB AND UNLOCK THE DOORS,AND UNLATCH THE HOOD SO WE COULD OPEN THE HOOD. ALL THE WIRES, ALTERNATOR, FUSE BOX AND BATTERY WERE CHERRY RED. USING SOME CLIPPERS WE WERE ABLE TO CUT THE BATTERY CABLE AND EVERY THING STOPPED WE COOLED THINGS DOWN WITH SOME SNOW.ALL THIS ONLY 3 FT. FROM OUR HOUSE DODGE ESTIMATED ABOUT $1800.00 TO FIX WHAT COULD BE SEEN AND MOST LIKELY MORE WOULD SHOW UP LATER. THIS IS THE THIRD TIME WE HAVE HAD PROBLEMS WITH THE ELECTRICAL ON THIS CAR. MY WIFE AND I ARE BOTH DISABLED AND I NEED A VAN TO CARRY MY WHEEL CHAIR WHEN I GO TO THE DOCTOR,ETC.WE DON'T HAVE THE MONEY TO FIX THE CAR AND STILL MAKE PAYMENTS I HAVE CONTACTED DODGE AND OUR INSURANCE COMPANY, BUT THEY SAY IT IS OUR PROBLEM. I HOPE YOU MIGHT BE ABLE TO HELP US OUT. *TR

NHTSA ODI 10577014

I WAS DRIVING FROM ONE DESTINATION TO THE OTHER AND WHEN I GOT TO MY OTHER DESTINATION I SMELLED SMOKE. I LOOKED DOWN AND NOTICE THE CIGARETTE PORT WHICH WAS EMPTY WAS SMOKING, I PULLED MY GERBER OUT AND PULLED THE PORT OUT AND THERE WAS A FIRE. I ALERTED A CO WORKER AND THEY GOT A FIRE EXTINGUISHER. WE MANAGED TO PUT THE FIRE OUT. BUT CONSOLE IS COMPLETELY GONE. THIS ALL HAPPENED WITHIN 15 MINUTES. *TR

NHTSA ODI 10573994

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AS SHE ATTEMPTED TO POSITION THE REAR PASSENGER'S SEAT UPRIGHT, THE HEAD REST SLAMMED DOWN AND INJURED A CHILD PASSENGER. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND BUT THEY PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 1,200. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10485331