What 632 owners told NHTSA about the 2012 Chrysler Town And Country

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000(ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/12/15*LJ UPDATED 1/4/2015*JS

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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SUB: P25NHTSA 14V-234 REAR QUARTER VENT WINDOW SWITCH WE RECEIVED A SAFETY RECALL NOTICE A FEW MONTHS AGO THAT STATED, ?CHRYSLER HAS DETECTED THAT A DEFECT, WHICH RELATES TO MOTOR VEHICLE SAFETY, EXISTS IN SOME 2010 THROUGH 2014 MODEL YEAR DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES.? MY VEHICLE FALLS WITHIN THE SCOPE OF THIS PROBLEM. WE CONTACTED ARRIGO OF WEST PALM BEACH ON APRIL 9, 2015 TO SCHEDULE AN APPOINTMENT TO GET THE VEHICLE REPAIRED AND WAS INFORMED THAT ?THE PART WAS ON BACKORDER AND I WOULD BE CONTACTED WHEN THE PART CAME IN.? IT HAS BEEN FIVE MONTHS NOW AND THEY HAVE STILL NOT RECEIVED THE REQUIRED PARTS AS OF SEPTEMBER 1, 2015. AS STATED IN THE SAFETY RECALL LETTER, IF THE DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHOUT CHARGE AND WITH IN A REASONABLE TIME, I MAY SUBMIT A WRITTEN COMPLAINT TO THE ADMINISTRATOR, NATIONAL TRAFFIC SAFETY ADMINISTRATION.? WE DO NOT UNDERSTAND WHY IT HAS TAKEN FIVE MONTHS OR POSSIBLY LONGER FOR A DEALER TO RECEIVE A SAFETY RECALL PART, SO THAT THIS SAFETY HAZARD MAY BE REPAIRED AS WELL AS MY PEACE OF MIND. THE PROBLEM AS STATED, ?THE REAR QUARTER VENT WINDOW SWITCH ON YOUR VEHICLE MAY OVERHEAT IF EXPOSED TO LIQUID MOISTURE. AN OVERHEATED REAR QUARTER VENT WINDOW SWITCH MAY CAUSE A BURNING ODOR, SMOKE, OR A DRIVER'S DOOR FIRE WITHOUT WARNING.? I AM VERY CONCERNED FOR MY FAMILY'S SAFETY BECAUSE WE LIVE IN FLORIDA AND IT IS VERY MOIST HERE ESPECIALLY DURING HURRICANE SEASON. THE LONGER IT TAKES TO RECEIVE THE CORRECT PART AND FIX THIS ISSUE CREATES HIGHER SAFETY RISK FOR MY FAMILY. THANK YOU FOR YOUR TIME AND PLEASE HELP US RESOLVE THIS ISSUE PROMPTLY. *TR

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE INTERIM REPAIR WAS PERFORMED; HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE FOR AN UNREASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. A FAILURE WAS NOT EXPERIENCED.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE; HOWEVER, THEY WOULD NOT USE THE WINDOW DUE TO THE AFFECTED PART BEING DISCONNECTED. THE CONSUMER TRADED THE VEHICLE IN SEPTEMBER 2015. UPDATED 01/26/16.*JB THE CONSUMER NO LONGER OWNS THE VEHICLE . IT WAS TRADED IN. THE CONSUMER BELIEVES IT WAS REPURCHASED. UPDATED 2/1/2016 *JS.

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THE BLIND SPOT SYSTEM FAILED. I CHECKED WITH THE DEALER, AND THE SENSOR THAT HAS FAILED WOULD COST OVER $1000 TO REPLACE. I BELIEVE THAT THE THERE IS A POSSIBLE PROBLEM WITH WATER INTRUSION THAT IS THE ROOT OF THE ISSUE. WHILE I UNDERSTAND THAT THE VEHICLE IS LONG OUT OF WARRANTY, FOR A SAFETY FEATURE TO FAIL (AND BASED ON THE INTERNET CHATTER, AND THE FACT THAT THE DEALER HAD THE PART ON A 20+ PART BACK ORDER)...I THINK THAT THERE IS A CERTAIN DESIGN PROBLEM. ADDITIONALLY, THE $1000 COST IS CERTAINLY EXCESSIVE.

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I RECEIVED A RECALL NOTICE BY MAIL AT THE END OF 2014 FOR A REAR QUARTER VENT WINDOW SWITCH. MY 2012 CHRYSLER TOWN & COUNTRY WAS TAKEN TO THE NEAREST OFFICIAL CHRYSLER DEALERSHIP IN JANUARY, AND THE SWITCH WAS DISCONNECTED. THE DEALER DID NOT HAVE IT IN STOCK. AS OF AUGUST 2015, THE PART IS STILL ON BACK ORDER WITH THE MANUFACTURER AND THIS IS STILL AN OPEN ISSUE. I FIND THIS TO BE HIGHLY UNSATISFACTORY & UNACCEPTABLE TO CONTINUE TO GET RECALL NOTICES IN THE MAIL FOR A PART THAT THE MANUFACTURER CANNOT SUPPORT GETTING OUT TO REQUESTED DEALERS TO SERVICE THEIR CUSTOMERS!

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS RECEIVED IN MAY 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS THE CONTACT WAS INFORMED THAT, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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THIS VEHICLE HAD A RECALL I WAS NOTIFIED ABOUT IN MAY OF 2014 WITH FAULTY REAR QUARTER VENT WINDOW SWITCH. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES AND CONTINUE TO BE TOLD THEY DON'T HAVE THE PARTS YET. A YEAR AND A HALF AND STILL NO PARTS SEEMS TO BE COMPLETE INCOMPETENCE DON'T YOU THINK. HELP

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 09/25 *CN

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

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WE PURCHASED A CHRYSLER 2012 TOWN & COUNTRY VAN. WE CHOOSE AND PAID EXTRA FOR A VAN WITH THE FEATURE OFFERED, BACK-UP CAMERA, BLIND-SIDE DETECTION, SIDE AIRBAGS. THESE FEATURES ARE VERY IMPORTANT TO ME AS I'M A GRANDMA OF 11 LITTLE GRANDCHILDREN AND FELT THESE FEATURES ADDED ANOTHER LEVEL OF SAFETY WHEN AROUND THEM. A WARNING CAME UP ON MY DASH, THE VEHICLE WAS TAKEN TO A GARAGE WHERE THE TECHNICIAN DIAGNOSED THAT THE BLIND SPOT MODULE WAS NOT SEALED AND THE ELEMENTS HAD GOTTEN IN AND CORRODED THE COMPUTER MODULE. THE MODULE CONTROLS BLIND SIDE DETECTION, BACKUP CAMERA, NAVIGATION DIRECTION AND MORE. THE FAILURE MILEAGE AT THE TIME WAS 50,400. I WOULD CONSIDER IT A FLUKE IF IT WERENT FOR 2 OTHER FAMILY MEMBERS WITH THE SAME ISSUE, ONE WITH A 2011 TOWN & COUNTRY AND THE OTHER HAS A 2012 TOWN & COUNTRY. I CONTACTED OUR CHRYSLER GARAGE AND THE SERVICE MANAGER TOLD ME THEY ARE SEEING THIS ISSUE A LOT!! THE MODULE IS IN A LOCATION WHERE RAIN, SLEET, SNOW AND SALT GET IN CONTACT WITH IT AND THE MODULE IS NOT ELEMENTS TIGHT.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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