What 632 owners told NHTSA about the 2012 Chrysler Town And Country

SO ME AND MY FAMILY WE'RE HEADING TO A BIRTHDAY PARTY ON U.S. HIGHWAY 64 GOING TO HUNTSVILLE ALABAMA AND WE WAS ABOUT TEN MINUTES OUT FROM OUR CITY IN WINCHESTER TENNESSEE AND ALL OF THE SUDDEN THE VAN TURNS ITS SELF OFF AT APPROXIMATELY AT 50 MILES AN HOUR AND LOST ALL POWER TO VEHICLE AND POWER STEERING WAS OUT THEN THERE WAS A SIMI TRUCK BEHIND US AND I GUESS HE THOUGHT WE WAS SLOWING DOWN ON PURPOSE AND BLOWED HIS HORN AND PASSED BY.WE MANAGED TO GET THE VAN TO THE SHOULDER IN THE GRASS AND CALLED A TOW TRUCK. THE TOW TRUCK DRIVER TRYED TO BOOST THE VAN UP AND IT STARTED THEN DIED AGAIN SO WE HAD TO HAVE IT TOWED IN. WE CALLED CHRYSLER AND THEY DIDN'T HELP AT ALL BUT TO TELL US TO TAKE IT TO THE DEALERSHIP WHICH THEY WAS CLOSED SO I FIXED IT MY SELF AND ALL IT WAS IS A BAD ALTERNATOR.THERE SHOULD BE SOME KIND OF WARNING WHEN THIS STUFF IS GOING TO HAPPEN BECAUSE IT WAS A SCARY SITUATION AT A HIGH SPEED WITH YOUR FAMILY WITH YOU.

NHTSA ODI 11067071

RESPONDED TO A VEHICLE FIRE AND FOUND THIS VEHICLE WIT FIRE AND HEAT DAMAGE TO THE DRIVER'S DOOR AREA. THE DRIVER HAD BEEN DRIVING THE VEHICLE WHEN SHE STATED THERE WERE FLAMES COMING FROM THE DOOR OF HER VEHICLE. THE HEAT DAMAGE WAS MOSTLY IN THE AREA OF THE INTERIOR DOOR HANDLE. OWNER AND DRIVER OF THE VEHICLE STATED THE WINDOW BUTTONS HAD BEEN WORKING INTERMITTENTLY. FIRE MARSHAL WARMINSTER TOWNSHIP *TT *TR

NHTSA ODI 11064907

DEALER IDENTIFIED AS FAILED FUEL PUMP RELAY INTEGRATED IN TOTAL INTEGRATED POWER MODULE (TIPM) WHICH IS THE PROBLEM RECALLED IN R09/NHTSA 15V-115 THE 2012/2013 DURANGO AND GRAND CHEROKEE SERIES AND MADE BY SAME MANUFACTURER. THIS CAN CAUSE VEHICLE TO STALL WHILE DRIVING OR HAVE A NON START SITUATION AS POWER IS NOT PROPERLY DELIVERED TO THE FUEL PUMP DUE TO RELAY FAILURE. THIS FAILURE OCCURRED IN THE 2012 TOWN & COUNTRY MODEL WHICH IS NOT COVERED UNDER THE RECALL FOR THE SAME YEAR.

NHTSA ODI 11053937

THE ENGINE HAS RANDOMLY SHUT-DOWN WHILE IN-OPERATION. ELECTRICAL COMPONENTS BLACK-OUT FOR A MOMENT WITHOUT SIGNIFICANT EVENT, THEN POWERS BACK ON. CONCERNS FOR SAFETY WHILE OPERATING THE VEHICLE AND ITS ABILITY TO BE CONTROLLED WHILE IN-MOTION.

NHTSA ODI 11053429

TIPM FUEL PUMP RELAY CAUSED MOTOR STALL IN FRONT OF KINDERGARDEN. LUCKILY AT VERY LOW SPEED AND MY WIFE WAS ABLE TO STOP. THE FUEL PUMP RELAY AS PART OF THE TIPM IS CAUSING STARTING PROBLEMS AND COMPLETELY DRAINED BATTERY (FUEL PUMP SOMETIMES DOES NOT TURN OFF AT NIGHTS) AS WELL.

NHTSA ODI 11045413

THERE WAS A RECALL ON THE REAR QUARTER VENT WINDOW SWITCH. THIS CAUSED AN ELECTRICAL FIRE INSIDE MY VAN CAUSING ALL OF THE WINDOWS AND ELECTRIC DOORS TO CEASE OPENING, LITERALLY TRAPPING MY THEN 3 YEAR OLD TWINS INSIDE THE VAN ON 11/30/16. SUPPOSEDLY FIXED ONLY TO HAVE IT HAPPEN AGAIN 8/31/17. THE SECOND ISSUE INVOLVES A RECALL ON THE POWERTRAIN CONTROL MODULE WHEN THE VAN WAS BRAND NEW. IT HAD TO HAVE REPROGRAMMING OF SOFTWARE BECAUSE OF POOR SHIFT QUALITY. THIS WAS DONE ON 1/1/12. THE LAST ALMOST 2 YEARS OF MY LIFE HAVE REVOLVED AROUND THIS ISSUE. MY VAN FREQUENTLY THINKS IT'S STUCK IN REVERSE WHEN IT IS ACTUALLY IN PARK SO IT WON'T START. THIS CAN GO ON FOR DAYS. IT WAS BROUGHT TO THE DEALERSHIP ON 10/18/16, 11/3/16, 11/30/16, AND AGAIN ON 8/31/17 ALL FOR THIS EXACT REASON. I HAVE NUMEROUS TIME STAMPED PICTURES FROM THE 9 MONTH GAP THAT I STOPPED BRINGING IT IN TO SHOW IT WAS STILL DOING IT. I DIDN'T BRING IT IN, HOWEVER BECAUSE THE ISSUE WAS NEVER RESOLVED BECAUSE NO CODE CAME UP. THIS TIME CHRYSLER HAS CAME UP WITH 8 THINGS THAT IT IS BUT THEY ARE WAITING ON THE BACK ORDERED POWERTRAIN MODULE TO COMPLETE THE LAST OF THE 8 ITEMS. IN THE MEANTIME THEY ARE MAKING ME PAY OVER $1000 OUT OF POCKET FOR A RENTAL I CAN'T AFFORD. THE FIRST TIME THE ELECTRICAL FIRE HAPPENED I WAS DRIVING ON THE EXPRESS WAY IN AN ICE STORM WITH MY CHILDREN AND DOG WHERE THERE WERE NO EXITS. THE SECOND TIME IT HAPPENED, I WAS DRIVING WITH THE GIRL I BABYSIT ON A 50MPH ROAD. WHEN THE CAR THINLS IT'S IN REVERSE, IT SOMETIMES HAPPENS WHEN I AM IN THE PICKUP LINE AT SCHOOL CAUSING OTHER PARENTS TP GET ANGRY WHEN I AM BLOCKING EVERYONE. SOMETIMES I GO TO START MY CAR AND IT'S FINE, OTHER DAYS OR MINUTES IT THINKS IT'S IN REVERSE. IT HAS BEEN THE BAIN OF MY EXISTENCE. *TT NO INSPECTION, RO WITH COMPLAINT OF "VEHICLE FILLED WITH SMOKE": 1/11/2016, P25 OPEN AT THE TIME OF THE EVENT UPDATED 7/23/18*JB

NHTSA ODI 11030759

DRIVER SIDE REAR VENT WINDOW SWITCH AND THE WIRE HARNESS CONNECTION IT PLUGS INTO MELTED WHILE DRIVING. WHILE DRIVING SMOKE STARTED COMING OUT OF THE DRIVER SIDE DOOR PANEL. I PULLED OVER SHUT THE VEHICLE OFF AND QUICKLY TOOK MY THREE CHILDREN OUT OF MY VAN, LUCKILY NO FIRE STARTED AND NO ONE HURT. AFTER INVESTIGATING THE ISSUE, MY HUSBAND PULLED THE WINDOW VENT SWITCH OUT TO FIND IT COMPLETLY MELTED ALONG WITH THE CONNECTOR IT PLUGS INTO. NOW KNOWING IT IS A RECALL I HAVE NOT RECEIVED A RECALL NOTICE AND WOULD LIKE TO GET IT REPAIRED.

NHTSA ODI 11024749

MY TOWN AND COUNTRY SHUT OFF WHILE DRIVING 60 MPH ON A BUSY HIGHWAY WITH MY CHILDREN IN THE CAR. ALL OF A SUDDEN THE ENGINE TURNED OFF, THE POWER STEERING AND BRAKES WERE DISABLED. MY HUSBAND HAD TO HAPHAZARDLY PILOT THE VEHICLE TO THE SIDE OF THE ROAD. WE HAD IT TOWED TO THE DEALERSHIP AND THEY STATED THAT IT WAS A DEAD BATTERY. I INSISTED THAT A DEAD BATTERY DOES NOT CAUSE A VEHICLE TO SHUT OFF MID DRIVE. THE DEALERSHIP RECHECKED IT AND REPLACED THE BATTERY. I GOT IT HOME AND AS I PULLED IN THE DRIVEWAY THE SAME THING HAPPENED. THE CAR JUST SHUT OFF. THIS IS A SERIOUS SAFETY ISSUE THAT CHRYSLER SHOULD BE ADDRESSING. I BELIEVE THAT A FAULTY TIPM IS THE REASON WHY THIS IS HAPPENING.

NHTSA ODI 11021206

TWO SEPARATE ISSUES ABOUT SIX WEEKS APART. FIRST ISSUE: LIFTERS STARTED TO BREAK DOWN, CAUSING A TAPPING SOUND WHEN RUNNING. WHILE DRIVING, ON THREE OCCASIONS THE TEMPERATURE GAUGE ROSE TO ABOUT THE 3/4 MARK (WHERE IT NORMALLY SAT JUST BELOW HALF) AND THE PERFORMANCE OF THE CAR BECAME SLUGGISH. METAL SHAVING DAMAGED BOTH CAMSHAFTS, COVERED BY EXTENDED WARRANTY, BUT COST ABOUT $1500 TO REPAIR. TOOK IN FOR REPAIR JULY 1, 2017, REQUIRED A FULL WEEK TO REPAIR. SECOND ISSUE: THE TOTALLY INTEGRATED POWER MODULE (TIPM) FAILED, SYMPTOM WAS ENGINE TURNING OVER BUT NOT STARTING UNTIL TRIED SEVERAL TIMES (PUSH BUTTON START). HAPPENED A FEW TIMES IN ISOLATION, TOOK IT IN AFTER HAPPENING TWICE IN A DAY (AND THE THIRD TIME IN A WEEK). TIPM WAS NOT COVERED BY EXTENDED WARRANTY. TOOK IN AUGUST 16, 2017, WAS GOING TO REQUIRE ABOUT 3 DAYS TO REPAIR AT A COST OF $1200. WE HAVE VIDEO SHOWING THIS BEHAVIOR.

NHTSA ODI 11015739

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO METRO CHRYSLER DODGE JEEP RAM ON MEMORIAL DR C, IN CHICOPEE, MA 01020 WHERE IT WAS DIAGNOSED THAT THE THERMOSTAT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE BEGAN TO STALL WHEN IDLING. THE VEHICLE WAS TAKEN BACK TO METRO CHRYSLER WHERE THE DEALER WAS UNABLE TO REPLICATE THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE FOR THE CONTACT. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. THE VIN WAS UNAVAILABLE. ..UPDATED 09/21/17 *BF THE CONSUMER STATED THE VEHICLE SHUTS OFF INDEPENDENTLY, BUT THE RADIO STAYS ON. THE KEY WAS REPLACED, BUT THE FAILURE RECURRED. *JS

NHTSA ODI 11013372

THE POWER LIFT GATE WAS OPEN AND COLLAPSE ON TO MY WIFE HEAD , AND WILL NOT STAY UP AND WILL NOT LATCH EITHER TO CLOSE THE DOOR THE CAR WAS PARKED AND MY WIFE WAS LOADING GROCERY IN THE TRUNK AND IT GAVE OUT HIT HER IN THE HEAD AS SHE WAS LOADING!!

NHTSA ODI 11003885

INTERMITTENT PROBLEM WITH STARTING. THE CAR WAS IN A WORKSHOP FOR 3 DAYS AND THE COMPUTER DIDN'T SHOW ANY CODE. HOWEVER, AS SOON AS THE CAR WAS OUT, THE PROBLEM PERSISTED.

NHTSA ODI 11000987

2012 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO BLIND SPOT SENSORS SYSTEM CAUSES A CONSTANT SOUND AND LIGHTS FLASHING INSIDE VEHICLE. CONSUMER SEEKS FINANCIAL ASSISTANCE WITH ELECTRICAL COMPONENT REPLACEMENT REPAIRS. *SMD THE CONSUMER WOULD LIKE TO BE PROVIDED NEW SENSORS OR COMPLETELY REPAIRING THE VEHICLE. *JS

NHTSA ODI 10896740

VEHICLE WOULD QUIT WHEN DRIVING. THIS WAS A RECALL ON THE 2008-2010 VANS, BUT IS NOW HAPPENING ON LATER MODELS WITH THE SAME IGNITION SYSTEM & FOBIK STYLE KEYS.

NHTSA ODI 10985705

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

NHTSA ODI 10984421

TOTAL INTEGRATED POWER MODULE FUEL PUMP RELAY FAILED CAUSING THE FUEL PUMP TO RUN AFTER THE VEHICLE HAD BEEN TURNED OFF.

NHTSA ODI 10983073

THE SIDE WARNING SYSTEM (IN MIRRORS) STOPPED WORKING AT ABOUT 41000 MILES. THIS HAS MANY COMPLAINTS AND IS COMMON AT THAT MILEAGE RANGE. THEY CHARGE ABOUT 1500 - 2000 FOR EACH SIDE TO FIX THIS. AT 3 TO 4 THOUSAND DOLLARS I NO LONGER HAVE THIS SAFETY SYSTEM ON MY VAN - I CAN NOT AFFORD TO FIX IT.

NHTSA ODI 10981555

BATTERY LIGHT CAME ON, DASH LIGHTS FLASHING, WINDOWS NOT WORKING. THEN EVERYTHING WORKING. ALTERNATOR TESTED AT 14.7 VOLTS OUT OF 15. CRANKING AMPS ON BATTERY DOWN BUT TESTED GOOD. REPLACED BATTERY. SAME ISSUES. HAS NOT STALLED BUT RPM'S DIP. LOSS OF SOME POWER WHEN TRAVELLING UP HILL. NOT SURE WHAT TO DO NEXT.

NHTSA ODI 10981022

WHEN DRIVING THE VEHICLE THIS MORNING AT APPROXIMATELY 7 A.M. PERIOD ON MAJOR ROAD IN LAKE ORION MICHIGAN WHEN DRIVING IN APPROXIMATELY 40 MILES PER HOUR. THE CAR SHUT DOWN, TURNED OFF. STEERING WHEEL LOCKED UP. WHILE DAUGHTER WAS IN THE CAR ALSO. HAD TO PULL OFF IN THE MIDDLE OF THE MAJOR ROAD. NO CODES APPEARED ON THE DASH. FULL TANK OF GAS. JUST HAD THE OIL CHANGED THE DAY BEFORE. AT FRIENDLY CHEVROLET IN LAPEER MICHIGAN. ALREADY NOTIFIED THE DEALERSHIP. THEY ADVISED WITH NO CODES NOT SURE IF THEY CAN HELP OUT AT ALL. THEY WERE VERY HELPFUL THOUGH. AND COURTEOUS.

NHTSA ODI 10969182

WHILE DRIVING THE VEHICLE, THE CAR POWER TURNS OFF WHEN HITTING BUMPS IN THE ROAD. THIS OCCURRED OVER A DOZEN TIMES ON A TRIP FROM CHICAGO TO FLORIDA. THIS OCCURRED ON THE HIGHWAY BUT NOT LIMITED TO CITY DRIVING ONCE ARRIVING IN FLORIDA AND DRIVING ON CITY STREETS. ADDITIONALLY, THERE ARE TIMES WHEN THE VEHICLE TAKES MULTIPLE TIMES TO TRY AND START. THIS OCCURRED EVEN AFTER READING OTHER CHRYSLER VEHICLES HAVE THE SAME PROBLEMS AND CHRYSLER RECOMMENDS TAKING THE KEY FOB OFF OF THE KEY CHAIN AND USING ALONE

NHTSA ODI 10968557

THIS IS AN ADDED CLAIM THEY ALSO FOUND BUS VOLTAGE LOW WIRES HAVE 00KHMS RESISTANE ADD THIS TO MY ORIGINAL CLAIM ON BLIND SPOT MIRRORS.THANK YOU

NHTSA ODI 10967987

TOOK CAR BACK TO DEALER AND WAS TOLD THE TIPM WAS MALFUNCTIONING AND WASN'T COVERED UNDER WARRANTY. CAR IS HARD TO START AND SOMETIMES SHUTS OFF WHILE DRIVING.

NHTSA ODI 10957094

THE TIPM WAS REPLACED BY THE DEALER AFTER THE ENGINE STALLED (WHILE STATIONARY) AND/OR WOULD NOT SHUT OFF. OTHER ELECTRICAL PROBLEMS OCCURRED WHEN BOTH SLIDING SIDE DOORS WOULD NOT OPEN OR CLOSE FOR A WEEK AND THEN THEY WOULD WORK PERFECTLY, THEN NOT WORK.

NHTSA ODI 10953961

THERMOSTAT WENT BAD AT 61,500 MILES.

NHTSA ODI 10947583

WE RECENTLY PURCHASED OUR SECOND TOWN AND COUNTRY AFTER HAVING REALLY LIKING OUR FIRST VAN. WE REALLY LIKED THE IDEA OF HAVING THE BLIND SPOT DETECTION SYSTEM. A YEAR OR SO INTO OWNING THE VAN WE STARTED GETTING A WARNING ABOUT THE BLIND SPOT SYSTEM NOT BEING AVAILABLE AND SAID THAT IT NEEDED SERVICE. IT STARTED HAPPENING WHEN THE SNOW STARTED FLYING HERE IN MICHIGAN. NOW AS SOON AS YOU START THE VEHICLE IT STATES IT IS NOT AVAILABLE AND LEAVES THE TRIANGLES LIT IN THE MIRRORS WITH AN OCCASIONAL BEEPING SOUND. FROM OTHER POSTS AND RESEARCH I HAVE READ THIS SEEMS TO BE A COMMON ISSUE WITH WATER GETTING INTO THESE SENSORS AND SHORTING THEM OUT. WHY THESE SENSORS WEREN'T MADE MORE WEATHER PROOF IS BEYOND ME. SINCE THIS IS AN ADD ON TO MAKE DRIVING SAFER I THINK CHRYSLER SHOULD STEP UP, BE HELD ACCOUNTABLE AND RECALL THESE VERY EXPENSIVE SAFETY MODULES. TO HAVE JUST ONE OF THE TWO SENSORS REPLACED BY A DEALER IS $1200. *TR

NHTSA ODI 10935014