What 632 owners told NHTSA about the 2012 Chrysler Town And Country

WHILE DRIVING CAR WILL DIE. THIS HAPPENED ON HIGHWAY AND CITY STREET AND DIE. HAPPENS RANDOM. WHEN AT A STOP WITH CAR RUNNING CAR WILL DIE. SO FAR THIS HAS HAPPENED 9 TIMES

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,956.

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WHILE DRIVING MY IGNITION "TURNS OFF", OFTEN WHEN I HIT A BUMP. IT IS AS IF I TURN OFF THE IGNITION AND REMOVED THE KEY. THEY ENTIRE DASH READOUT GOES BLANK. I HAVE FOUND THAT IF I PRESS THE KEY IN IT WILL SOMETIMES COME BACK ON BUT I STILL MUST SHIFT TO NEUTRAL AND TURN THE KEY TO START. THIS SEEMS VERY DANGEROUS AS IT HAS HAPPENED MANY TIMES WHILE DRIVING IN EXCESS OF 55 MPH. ONE TIME I ACCIDENTLY SHIFTED BEYOND NEUTRAL INTO PARK! I BELIEVE THAT CHRYSLER HAD A RECALL ON THIS PROBLEM IN THE TWO PRIOR YEAR MODELS AND I BELIEVE IT SHOULD BE EXTENDED TO THE 2012 MODEL. THIS HAS HAPPENED DOZENS OF TIMES, THE LAST TIME BEING YESTERDAY.

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OUR TOWN & COUNTRY TURNS OFF WHILE DRIVING. SOON AFTER IT HAS BEEN TURNED ON. IT HAS HAPPENED AT LOW SPEEDS AND WHILE AT A STOP. ONCE IT SHUTS OFF, IT WON'T RESTART UNTIL SITTING FOR SEVERAL HOURS. BOTH OUR LOCAL CAR MECHANIC AND THE CHRYSLER DEALERSHIP HAVE INSPECTED THE CAR AND CAN'T FIND ANYTHING WRONG. NO ERROR CODES SHOW UP. THANKFULLY IT HAS ONLY HAPPENED WHILE I'VE BEEN IN RELATIVELY SAFE SITUATIONS, LIKE PARKING LOTS OR BACKING OUT OF MY GARAGE. BUT THE SAFETY CONCERNS ARE HUGE, IF THIS HAPPENS IN AN INTERSECTION OR HIGHWAY. THERE WAS A FORMAL INVESTIGATION DONE IN 2014 WITH REGARDS TO THE TIMP, OF WHICH THE TOWN AND COUNTRY WAS ULTIMATELY NOT INCLUDED. ATTCHED ARE REPAIR INVOICES FROM BOTH OUR MECHANIC AND FROM THE CHRYSLER DEALERSHIP.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BACKUP CAMERA FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO DEDARD BROTHERS CHRYSLER JEEP DODGE (452 S STATE RD, CHESHIRE, MA 01225, 413-743-0014) WHERE IT WAS DIAGNOSED THAT THE CAMERA HARNESS HAD FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000. *TT DEALER STATED BLIND SPOT MOTORS AND HARNESS CORRODED.*JB

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. AFTER THE VEHICLE WAS TURNED OFF, THE BATTERY POWER DRAINED AND THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO REPLACED THE BATTERY AND ALTERNATOR, BUT THE FAILURE CONTINUED. IT WAS LATER DETERMINED THAT THE FUEL PUMP RELAY REMAINED ACTIVATED EVEN THOUGH THE VEHICLE WAS TURNED OFF AND THE IGNITION KEY WAS REMOVED FROM THE IGNITION SWITCH. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (EAST TENNESSEE DODGE, 2774 N. MAIN ST, CROSSVILLE, TN) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

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THE VEHICLE WOULD SHUT DOWN AND WOULD REQUIRE RESTARTING. RADIO TIME WOULD RESET AS IF THE BATTERY WAS DISCONNECTED. AFTER HAVING AUTO TECH LOOK AT VEHICLE, IT HAS SHUT DOWN ONCE AT A STOP. THE RADIO HAS RESET MULTIPLE TIME BUT ENGINE DOES NOT SHUT OFF.

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WHILE STOPPED AND ENGINE RUNNING IN DRIVE GEAR. VEHICLE WAS IN LINE AT A DRIVE THRU. I COULD SMELL ELECTRICAL ODOR IN VEHICLE. THE CARS ELECTRICAL STOPPED WORKING AND THEN THE BATTERY WAS AFFECTED. SUDDENLY NO POWER TO VEHICLE. BATTERY WAS EVEN DEAD AFTER ELECTRICAL WENT OUT.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START AND NEEDED TO BE JUMPSTARTED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO FINNEGAN CHRYSLER JEEP DODGE RAM (26433 SOUTHWEST FWY, ROSENBERG, TX 77471), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

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VAN DIES WHILE DRIVING. SPEED DOES NOT MATTER. 5MPH OR 65MPH. DIES WITHOUT WARNING-NO POWER STEERING, HARD TO BRAKE, NO TURN SIGNALS TO LET OTHER DRIVERS KNOW ETC. ONCE I GET PULLED OVER AND PUT INTO PARK IT WILL START UP FINE LIKE NOTHING HAS HAPPENED. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH IT. OTHER REPUTABLE MECHANICS FIND NOTHING ON VAN'S COMPUTER.. NO ERROR CODES. NOTHING DETECTABLE. THIS HAS BEEN GOING ON FOR TWO YEARS AT RANDOM. IT'S TERRIFYING AND WILL UNFORTUNATELY PROBABLY BE FATAL SOMEDAY.

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MY CAR START BUT DON'T RUN . SOME VEHICLES HAS THIS PROBLEM AND THEY SAY THAT IS THE TIPM MODULE. I WISH TO KNOW IF THERE IS A SAFETY RECALL FOR THIS

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TIPM MODULE HAS BEEN DEEMED DEFECTIVE BY MULTIPLE MECHANICS. I WAS INFORMED OF AN ACTIVE INVESTIGATION INTO THIS. VAN REFUSES TO START. HAVE NOT HAD VAN RUNNING IN TWO MONTHS NOW. REPLACED BATTERY AND ALTERNATOR TO ELIMINATE THOSE AS THE PROBLEM.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE LANE DEPARTURE SYSTEM, NAVIGATIONAL SYSTEM, AND THE REAR BACK UP CAMERA FAILED. A FEW WEEKS LATER, THE CONTACT NOTICED SMOKE COMING FROM THE REAR PASSENGER SIDE TAIL LIGHT. THE VEHICLE WAS TAKEN TO KIMBERLY CAR CITY (625 W KIMBERLY ROAD, DAVENPORT, IA 52806, (563) 391-8300) WHERE IT WAS DIAGNOSED THAT THE REAR BUMPER, MODULES, AND WIRING HARNESS CAUGHT FIRE DUE TO WATER EXPOSURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. A CHRYSLER ENGINEER INSPECTED THE VEHICLE AND CONCLUDED THAT THE FAILURE WAS NOT DUE TO A MANUFACTURER DEFECT. THE MANUFACTURER PROVIDED CASE NUMBER: CAIR31876429. THE FAILURE MILEAGE WAS 83,000.

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THE BLIND SPOT SENSORS ARE CORRODED AND RUINED DUE TO THE FACT THEY ARE INSTALLED AND SUBJECTED TO RAIN, SNOW AND SALT.

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DRIVER'S SIDE SLIDING DOOR IS INOPERABLE. OPENING USING BUTTONS, AND MANUALLY ATTEMPTING TO OPEN FROM THE INSIDE OR OUTSIDE WON'T WORK. THIS SEEMS TO BE A COMMON ISSUE WITH THIS MODEL AND DODGE CARAVANS. THE VEHICLE WAS STATIONARY ON A CITY STREET THE FIRST TIME WE NOTICED IT.

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THIS VEHICLE RANDOMLY SHUTS ITSELF OFF WHILE DRIVING DOWN THE PARKWAY OR ON OUR SUBURBAN STREETS. THE DASH GOES BLACK, THE STEERING WHEEL STIFFENS, AND THE POWER BRAKES BECOME VERY DIFFICULT TO PRESS. IT'S COMPLETELY DEAD. PUTTING IT IN NEUTRAL AND TRYING TO RESTART DOES NOT WORK AT ALL. THE DASH AND ELECTRONICS REMAIN OFF. WE HAVE TO MANEUVER THE VEHICLE TO A COMPLETE STOP, PUT IN PARK, AND THEN TRY SEVERAL TIMES TURNING THE IGNITION BEFORE THE ELECTRONICS COME BACK ON AND THE VEHICLE STARTS. TERRIFYING EXPERIENCE, ESPECIALLY WHEN THE FAMILY IS IN THE VAN.

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FROM FEBRUARY 22ND 2018 TO DATE, THIS AUTOMOBILE HAS REGISTERED NUMEROUS NO CRANK NO START FAILURES, REQUIRING SEVERAL TOWS. IT HAS STALLED IN TRAFFIC ON A MAJOR HIGHWAY, NEARLY CAUSING AN ACCIDENT. CHRYSLER REFUSES TO TAKE A RESPONSIBILITY FOR THESE ACTIONS, THAT WAS CAUSED BY MANY YEARS OF POOR QUALITY CONTROL AND ENGINEERING PRACTICES. THEY HAVE A RESPONSIBLY TO THEIR CUSTOMER TO PROVIDE THE QUALITY PROMISED THEM.

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BLIND SPOT DETECTION SYSTEM STOPPED WORKING. WARNING LIGHTS IN MIRRORS ARE ALWAYS LIT.

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THIS PROBLEM OCCURS FREQUENTLY. I PUSH THE START BUTTON AND THE ENGINE JUST CONTINUES TO TURN OVER WITHOUT STARTING. IF I PULL OUT THE START BUTTON AND USE THE KEY, THE ENGINE STARTS WITHOUT A PROBLEM. RESEARCH SHOWS THAT THERE IS A KNOWN PROBLEM WITH THE TIPM MODULE BUT CHRYSLER WILL NOT REPLACE IT.

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WHILE DRIVING MY TOWN & COUNTRY ON BOTH CITY STREETS AND HIGHWAY THE ENGINE RANDOMLY SHUTS OFF TO INCLUDE ALL INSTRUMENT PANEL LIGHTS ON THE DASH. AFTER COMING TO A COMPLETE STOP I SIMPLY TURN THE KEY TO TRY TO RE-START AND IT DOES. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST MONTH. I FINALLY TOOK IT TO THE DEALER AND THEY COULD NOT DETERMINE THE CAUSE. THEY DID SOME SOFTWARE UPDATES AND SENT ME ON MY WAY. THE VERY NEXT DAY IT HAPPENED AGAIN. THE DEALER SAID THAT IF IT HAPPENED AGAIN THAT THEY WOULD NEED TO REPLACE THE CATALYTIC CONVERTER. CATALYTIC CONVERTER? SERIOUSLY DOUBT THIS IS WHAT IS CAUSING THE VEHICLE TO COMPLETELY SHUT OFF. THIS IS VERY DANGEROUS AND CAN BE DEADLY.

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MY KEY FOB WILL NOT RELEASE FROM IGNITION AND VEHICLE INTERMITTENTLY SHUTS DOWN. WHILE VEHICLE IS PLACED IN PARK AND I ATTEMPT TO REMOVE THE KEY FROM THE IGNITION, THE VEHICLE WILL SHUT DOWN ON ITS OWN. AT THIS POINT, I TRY TO REMOVE THE KEY AND IT BECOMES STUCK IN THE IGNITION. I, THEN, ATTEMPT TO TURN THE CAR BACK ON AND NOTHING HAPPENS...NO POWER! THIS HAS HAPPENED ON SEVERAL OCCASIONS AND I HAVE HAD AN EXTREMELY DIFFICULT TIME REMOVING THE KEY. IT'S AS THOUGH A "KILL SWITCH" HAS BEEN ACTIVATED AND MY VEHICLE DOESN'T HAVE A KILL SWITCH. I HAVE A NEW BATTERY AND MY ENGINE AND TRANSMISSION ARE IN EXCELLENT CONDITION. MY CONCERN IS THAT THIS CAN HAPPEN AT ANY TIME, EVEN WHILE THE VEHICLE IS IN USE. I HAVE CONTACTED CHRYSLER AND THEY HAVE DETERMINED THAT THERE IS NOTHING THAT CAN BE DONE SINCE NO RECALL HAS BEEN ISSUED. I HAVE ALSO RESEARCHED THIS ISSUE ONLINE AND THERE ARE WEBSITES AND MESSAGE BOARDS WITH HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE WITH CHRYSLER TOWN AND COUNTRY VEHICLES.

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WHILE DRIVING I STARTED TO SMELL SOMETHING BURNING AND BEGAN TO PULL OVER. SUDDENLY I SAW SMOKE COMING OUT FROM THE DRIVER SIDE DOOR PANEL. IMMEDIATELY I SHUT THE VAN OFF AND RUSHED TO GET MY CHILDREN OUT OF THE VAN. LATER MY HUSBAND BEGAN TO INVESTIGATE AND FOUND THAT THE WINDOW SWITCH AND HARNESS IT PLUGS INTO WAS COMPLETELY MELTED. WE GOOGLED WHAT HAD HAPPENED AND FOUND THAT THERE IS A RECALL REGARDING THIS PROBLEM AND OUR VAN FALLS UNDER THE RECALL BUT I HAVE NEVER RECEIVED A RECALL NOTICE. THE RECALL CODE IS P25 REAR WINDOW VENT SWITCH.

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TROUBLE STARTING THE CAR. YOU MAY HAVE TO TURN THE KEY A FEW TIMES BEFORE IT WILL CONNECT AND START. IT WOULD DIE ON US AT ANYTIME. I HAD THE CAR RUNNING AND WIGGLE THE KEY AND IT WOULD DIE. GARAGE SAID IT WAS A BAD WIRELESS ING.- KEY MODULE. THEY SAID IT WAS COVERED. IT HAPPENED MANY TIMES IN THE LAST COUPLE OF MONTHS.

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STARTING ISSUES AND MY IGNITION CONTROL IGHT COMES ON. VEHICLE WAS STATIONARY WHEN TRIED TO START. HAPPENS THROUGH OUT THE DAY BUT NOT ALL THE TIME.

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THIS VAN HAS THE BLIND SPOT MONITORING SYSTEM AVAILABLE AS A SAFETY FEATURE AT AN EXTRA COST. THE FACTORY INSTALLED MONITORS ARE EXPOSED TO RAIN, SALT AND CORROSION. MOST OF THE VANS PRODUCED ARE AFFECTED WITH THIS PROBLEM .THE REPAIR COST FOR MINE IS $2140.00 PLUS TAX ON A TWO YEAR OLD VAN AT THAT TIME. WHY DOESN'T THE NHTSA REQUIRE THE COMPANY (CHRYSLER) TO PAY FOR THIS MALFUNCTION? CHRYSLER WAS REQUIRED TO PAY THE REPAIR/ REPLACEMENT COST ON OUR OLD 2006 DODGE CARAVAN REAR AIR CONDITIONER PROBLEMS... THE CHRYSLER COMPANY AND IT'S DEALERSHIPS ARE WELL AWARE OF THIS DEFECT.

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