What 632 owners told NHTSA about the 2012 Chrysler Town And Country

I HAVE BEEN HAVING YEARS OF PROBLEMS WITH THIS VEHICLE. SHORTLY AFTER PURCHING IT IN 2015, THE CLIMATE CONTROL UNIT STARTED (AND CONTINUES) TO TURN ON RANDOMLY WHENEVER IT WANTS TO, THE A/C STOPPED WORKING COMPLETELY, AND THE BLIND SPOT SENSORS ARE ON 100% OF THE TIME. MORE RECENTLY, THE VEHICLE KEPT HAVING TO GET JUMP STARTED EVERY MORNING FOR ABOUT 2 WEEKS UNTIL FINALLY IT WOULDN'T TURN OVER AT ALL. I HAVE REPLACED THE BATTERY 3 TIMES, THE ALTERNATOR TWICE (THE FIRST TIME AFTER THE VEHICLE STALLING OUT ON A MAJOR HIGHWAY A LONG WAY FROM HOME), THE FUEL PUMP WAS JUST REPLACED, AND THEN I FIND OUT FROM THE GARAGE THAT CHANGED THE FUEL PUMP THAT THE TIPM NEEDS TO BE REPLACED. I AM NOW CURRENTLY WAITING FOR A NEW TIPM FROM THE DEALERSHIP. I HAVE BEEN WITHOUT A VEHICLE FOR 3 WEEKS NOW AS THIS PART IS ON BACK ORDER. THIS VEHICLE HAS COST ME THOUSANDS OF DOLLARS IN THE SHORT TIME I HAVE OWNED IT AND HAS BEEN VERY UNRELIABLE FOR ME AND MY FAMILY, INCLUDING 3 CHILDREN.

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1) -STEREO AND NAVIGATION SYSTEM ON END OFF 2) - WARNING LIGHT'S TURN ON ON THE BOARD AND RUN OUT OF POWER 0 POWER 3) - INJECCION PROBLEM

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I WAS DRIVING ON THE FREEWAY WITH 2 SMALL KIDS IN THE CAR AND A SEMI RIGHT BEHIND ME WHEN MY VAN COMPLETELY SHUT OFF NOTHING WAS WORKING. AFTER WHAT SEEMED LIKE AN ETERNITY ALL THE POWER WAS RESTORED AND I WAS ABLE TO DRIVE TO OFF RAMP AND STOP. THERE WAS NO WARNING AND NO LIGHTS SHOWING A PROBLEM. VAN IS CURRENTLY INTHE SHOP DIAGNOSTIC TEST SHOWED NO ERROR CODE. ME AND MY KIDS COULD HAVE BEEN KILLED ALONG WITH OTHERS AS I HAD NO CONTROL. CURRENTLY AWAITING REPORTS FROM MECHANICS.

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ALL SORTS OF ELECTRICAL ISSUES. PASSENGER SIDE REAR DOOR SLIDES OPEN RANDOMLY WHEN STARTING CAR OR UNLOCKING DOORS. TAILGATE OPENS RANDOMLY THE SAME WAY. TAILGATE HAS OPENED WHEN CAR WAS PUT IN REVERSE TO BACK UP. PASSENGER REAR DOOR NO LONGER LOCKS. IF CAR IS LOCKED AND ALARM ENABLED, THAT DOOR WILL STILL OPEN AND ALARM GOES OFF. FUEL PUMP COMES ON WHEN CAR IS TURNED OFF, DRAINING BATTERY AND DAMAGING FUEL PUMP. FUEL PUMP SHUT OFF WHILE DRIVING DOWN ROAD, AND ALSO WHILE SITTING AT RED LIGHT, CAUSING CAR TO TURN OFF. REPLACED OIL SENSORS, FUEL PUMP, CRANKSHAFT SENSOR; HAD HOUSE OF VOLTAGE AND CIRCUIT TESTS DONE ON VEHICLE TRYING TO DETERMINE ROOT OF ELECTRICAL PROBLEMS. AFTER 9 MONTHS OF TRYING TO FIGURE OUT WHAT IS WRONG WITH VEHICLE AND POURING MONEY INTO IT, FINALLY DISCOVERED THAT FAULTY FUEL RELAYS IN TIPM WERE COMMON IN DODGE FROM 2011-2013. SOME MODELS WERE ISSUED A RECALL, BUT NOT THE CHRYSLER TOWN AND COUNTRY. REPAIRING TIPMS IS PRICEY. FUEL PUMP ISSUE IS NOW SOLVED BUT ALL OTHER ELECTRICAL ISSUES REMAIN WITH DOORS AND TAILGATE. HEATER HAS ALSO RANDOMLY TURNED ON. REAR AC/HEAT HAS COME ON WHILE DRIVING DOWN ROAD EVEN THOUGH REAR SYSTEM WAS TURNED OFF.

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ELECTRICAL HAS BEEN MALFUNCTIONING FROM REAR VIEW WINDOW DETECTORS, RESET CAMERA, DOOR LOCKS, AUTO START, AND NOW DOOR LATCHES. I HAVE TO MANUALLY PLACE KEY TO START VAN, AND NOW THE HEATER TURNS ON RANDOMLY, AND THE DOOR OPENS WITHOUT BEING ANYWHERE AROUND THE VAN, AND IT LOCKS AND UNLOCKS RANDOMLY, SOMETIMES WITH KIDS IN IT WITH THE KEYS TOO. I CAN'T GO ANYWHERE WITHOUT COMING OUT TO PARKING LOT AND DOORS ARE OPEN. IT WILL SIT IN OUR GARAGE, HONKING, LOCKING AND UNLOCKING, DOORS OPENING AND CLOSING, WITH NO ONE TOUCHING THE KEY OR NEAR IT. I HAD REPAIR TWICE AT A DEALERSHIP, BOB THOMAS DIMENSION FORD, WHO CHARGED $1200.00 WITH NO FIX, AND COULD NOT KEEP GOING WITHOUT A VEHICLE. NOW IT FEELS UNSAFE TO EVEN DRIVE. *DT *AS *DT THE CONSUMER STATED CHRYSLER DECLINED TO FIX THE RECALL. *TR

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CAR WILL BE MOVING AND AUTOMATICALLY SHIFT TO A DIFFERENT GEAR AND SOMETHING GOING ON ELECTRICALLY WITH CAR. AS WELL IT SHAKES A GREAT DEAL

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CAR WOULD NOT START FROM PARK. TOWED TO DEALER. DIAGNOSIS , WIN MODULE BAD. WHY IS THERE NO RECALL ON THE 2012? IT WILL COST ABOUT $1500.00 TO FIX. IN ADDITION, THIS IS A SAFETY ISSUE. THE RIGHT REAR SLIDING DOOR WILL NOT LOCK. THIS SEEMS TO BE AN ISSUE WHEN I LOOKED ONLINE. THE DOORS EITHER DO NOT LOCK OR LOCK AND ARE UNABLE TO OPEN. AGAIN A PROBLEM WITH THE COMPUTERS.

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THE VAN HAS TURNED OFF COMPLETELY ON THE ROAD AND IN THE MIDDLE OF THE FREEWAY SEVERAL TIMES. THE VAN WILL TURN ON, BUT AS SOON AS YOU LET THE KEY GO, IT WILL TURN OFF.

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THIS SITUATION ARISES WHILE DRIVING AND WHILE STOPPED. THE PASSENGER SLIDING DOOR KEPT LOCKING OR UNLOCKING; SOMETIMES DOOR REFUSED TO CLOSE. ON JAN 22 2018 I HAD IT REPAIRED AT CHRYSLER DEALER AT A TOTAL COST OF $1004.85; MILEAGE WAS 84,226. MILEAGE IS NOW ABOUT 108,000 AND THE DOOR IS ACTING UP AGAIN. NOW I HAVE TO LOCK IT MANUALLY, WHICH MEANS THAT IF I DON'T THEN THAT DOOR IS UNLOCKED WHILE DRIVING. IF I LOCK IT THEN WHEN I STOP AND TRY TO GET THE GRANDCHILDREN OR AGING UNCLE OUT I CANNOT OPEN THE DOOR AND I HAVE TO HOPE THIS IS NEVER AN EMERGENCY SITUATION

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THE BLIND SPOT DETECTION SYSTEM IS MAL-FUNCTIONING AND WAS BEEPING INTERMITTENTLY. I TOOK IT TO THE DEALER AND THEY SAID IT WOULD COST AROUND $3K TO FIX IT. AT THE TIME IT WAS INTERMITTENT AND I WAS NOT GOING TO FIX IT NOW IT IS NON-STOP AND INTOLERABLE AND DANGEROUS AS IT IS NOT PERFORMING ITS INTENDED SAFETY FUNCTION AND CAUSING A DISTRACTION. THE DESIGN ALLOWS THIS PIECE TO GET WATER IN IT AND QUIT WORKING. I BELIEVE THIS IS A DESIGN FLAW AND A SAFETY ISSUE AND CHRYSLER SHOULD FIX IT. ADDITIONALLY, IT APPEARS MANY PEOPLE ONLINE HAVE HAD THE SAME PROBLEM. SOME HANDY PEOPLE HAVE FIXED IT THEMSELVES BY REPLACING THE SENSORS AT A COST FAR LESS THAN $3K. I THINK THIS SHOULD BE INVESTIGATED PLEASE. THANK YOU.

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OUR VEHICLE WILL RANDOMLY TURN OFF WHILE DRIVING. THIS HAS BEEN HAPPENING FOR OVER A YEAR. WE TOOK OUR VEHICLE INTO THE DEALERSHIP. THEY LOOKED FOR CODES IN THE COMPUTER TO HELP FIX THE PROBLEM BUT THEY SAID NO CODES WERE GENERATED SO THERE WAS NOTHING THEY COULD DO. THEY SUGGESTED, WHEN IT HAPPENS AGAIN, COME BACK TO THE DEALERSHIP IMMEDIATELY SO THEY CAN LOOK FOR CODES. WE DID THIS AND THEY FOUND NOTHING. THEIR NEXT SUGGESTION WAS TO LEAVE THE VEHICLE WITH THEM FOR A COUPLE OF WEEKS SO THEY COULD DRIVE IT AND TRY TO SEE IF IT WOULD HAPPEN WHILE THEY HAVE IT. WE DID THAT AND THEY FOUND NOTHING. THEIR LAST SUGGESTION WAS TO WAIT FOR IT TO GET WORSE. THERE IS THE PROBLEM. THEY ARE ASKING US TO DRIVE A VEHICLE THAT WE KNOW SHUTS DOWN WHILE DRIVING. IT HAS HAPPENED WHILE DRIVING ON THE HIGHWAY, IT HAS HAPPENED WHILE DRIVING ON A BUSY STREET DURING RUSH HOUR. FORTUNATELY, WE WERE ABLE TO PULL OVER SAFELY TO RESTART THE CAR. THE CONCERN IS THIS SITUATION IS SO RANDOM IT MAY HAPPEN WHEN WE CAN'T PULL OVER SAFELY AND US OR SOMEBODY ELSE GETS HURT. WE HAVE LOOKED ONLINE AND HAVE FOUND THAT OTHERS HAVE EXPERIENCED SIMILAR SITUATIONS. IT IS AWFUL THAT NOBODY HAS A WAY TO FIX THIS FAMILY VEHICLE UNTIL IT GETS WORSE. WE FEEL WE ARE FORCED NOW TO GET RID OF THIS VEHICLE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR CONDITIONER FAILED AND THE FRONT PASSENGER AND REAR VENTS WOULD NOT BLOW OUT COLD AIR AT ALL. THE DRIVER'S SIDE VENT BLEW OUT SEMI COLD AIR; HOWEVER, THE VEHICLE'S TEMPERATURE REMAINED HOT DUE TO THE FAILED AIR CONDITIONER. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 103,000.

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TROUBLE STARTING, BATTERY LIGHT AND ALL DASHBOARD LIGHTS ON CAR KEPT REVING UP AND DOWN HEATER WAS IN FULL BLAST AND WOULD NOT TURN OFF WINDOWS WOULD NOT OPEN AND I COULD NOT PUT CAR IN NEUTRAL TO GET TOWED AND HAD TO BE DRAGGED ALSO THE TRUNK WOULD RANDOMLY OPEN WHEN I WOULD WALK OUTSIDE. ALL O THIS HAPPENED WHILE THE VEHICLE WAS RUNNING AND I WAS DRIVING DOWN THE ROAD. EXCEPT FOR THE TRUNK OPENING AND CLOSING, THAT WOULD HAPPEN WHEN I WOULD WALK OUT TO THE PARKING LOT IT WOULD RANDOMLY BE OPEN. I HAD TO HAVE IT TOWED AND SINCE THEY COULDN'T PUT THE VEHICLE IN NEUTRAL IT WAS DRAGGED OUT OF THE DRIVEWAY. IT WAS SO HOT I ALMOST PASSED OUT SINCE THE WINDOWS WOULD NOT GO DOWN AND IT WAS BLOWING 82DEGREES ON HIGH IN 85 DEGREE TEMPERATURE OUTSIDE. THE CHRYSLER DEALERSHIP SAID IT IS THE TIPM GONE BAD AND IT ALSO NOW NEEDS A NEW BATTERY AND ALTERNATOR BECAUSE IT WAS ALL RUINED. $1996 +TAX. IT IS STILL AT THE SERVICE DEPARTMENT. BECAUSE I HAVE NOT BEEN ABLE TO PAY FOR IT. NOW I SEE THAT THERE HAVE BEEN RECALLS FOR THE TIPM ON NUMEROUS TOWN AND COUNTRY VANS.. WHY WASN'T MINE LISTED AND IT IS DOING THE SAME THING?

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I HAVE HAD ALTERNATOR, FUEL PUMP,AND BATTERY REPLACED UNDERNEATH THE VAN I CAN HEAR A NOISE LIKE A VACUUM SOUND COMING FROM THE FUEL PUMP LIKE A FAN IS STILL TURNING EVEN THOUGH THE CAR IS FULLY OFF. I HAVE SEEN OTHER REPORTS SIMILAR ONLINWTHAT ARE ONLINE.

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WHEN STATIONARY, PARKED, NOT TURNED ON, WITH NO KEY IN THE IGNITION AND DRIVER NO WHERE NEAR VEHICLE THE SIDE DOORS AND HATCH OPEN BY THEMSELVES WITHOUT A PERSON PUSHING THE KEY FOB BUTTONS. THEY ALSO CLOSE BY THEMSELVES IN THE SAME MANNER. SOMETIMES THE BEEPING NOISE INDICATING THAT THE DOORS ARE LOCKED OR UNLOCKED GOES OFF BY ITSELF TOO.

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VEHICLE INTERMITTENTLY SHUTS OFF AND LOSES POWER WHILE OPERATING DURING BOTH HIGH AND LOW SPEEDS ON HIGHWAYS, CITY STREETS, AND OTHER ROADS, DURING BOTH TURNS AND DRIVING STRAIGHT. SLIGHT MOVEMENT OF THE KEY BEING USED CAUSES THE VEHICLE TO REGAIN POWER. HAPPENS WITH 2 DIFFERENT KEYS WHICH BOTH LOOK IN GOOD CONDITION. AFTER SOME RESEARCH, READING SOME FORUMS AND SPEAKING WITH MECHANICS, THE WIN MODULE, A PART THAT WAS RECALLED ON PREVIOUS CHRYSLER AND OTHER MODELS UP TO 2010, APPEARS TO BE THE ISSUE, AND IS NOT AN ISOLATED ONE. POTENTIALLY A VERY DANGEROUS PROBLEM THAT I'M SURE HAS ALREADY BEEN REPORTED AND SHOULD BE ADDRESSED BY THE MANUFACTURER.

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DASH LIGHTS AND HEADLIGHTS SHUT OFF DURING OPERATION AT NIGHT THEN COME BACK ON A FEW SECONDS LATER. WE FOUND ONLINE THAT THERE IS AN ISSUE WITH AN ELECTRICAL MODULE THAT IS COSTLY TO FIX BUT THIS PROBLEM IS DANGEROUS AS WELL!

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BLIND SPOT DETECTION SYSTEM CONTROLLERS FAILED DO TO CORROSION.

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DRIVER DOOR CAUGHT FIRE AFTER RECALLED WINDOW SWITCH WHILE DRIVING. LUCKILY, A FRIEND BEHIND ME HAD A FIRE EXTINGUISHER SO THE FIRE WAS CONTAINED TO THE DRIVER DOOR

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS SHUTTING OFF WITHOUT WARNING. THE VEHICLE WAS UNABLE TO PASS INSPECTION DUE TO THE FAILURE. AN INDEPENDENT MECHANIC INDICATED THAT THE VEHICLE NEEDED TO BE TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP14004 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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PASSENGER SIDE BLIND SPOT DETECTION FAILED. LOCATED IN WHEEL WELL. HOUSING WAS CORODED, DIRT, SAND ,& WATER DAMAGE INSIDE CORRODED WIRES. COST TO REPAIR / REPLACE <$1000

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MY BLIND SPOT SENSORS WERE MALFUNCTIONING. I BROUGHT THEM TO A DEALER THAT SAID THAT IT IS A VERY COMMON ISSUE BECAUSE OF A DESIGN FLAW THAT CAUSES WATER TO GET INTO THE SENSOR HOUSING. I JUST GOT HOME AND REMOVED BOTH SENSORS AND BOTH ARE CORRODED FROM WATER DAMAGE THAT CLEARLY ENTERED AT THE SEAMS OF THE HOUSING. THIS IS SO BAD THAT THEY ARE SPLIT OPEN BECAUSE THE CORROSION AND THERE WAS EVIDENCE OF SHORTING WIRES AND MELTING PLASTIC IN THE AREA WHERE THE SENSORS ARE HOUSED IN THE REAR BUMPERS. THIS ISSUE WAS PRESENT IN BOTH SENSORS AND AFTER SOME ONLINE SEARCHES IT APPEARS THAT THOUSANDS OF OTHER DRIVERS OF THIS MAKE/MODEL ARE EXPERIENCING THE SAME ISSUE. BECAUSE THE BLIND SPOT WARNING SYSTEM IS A SAFETY FEATURE I BELIEVE THIS SHOULD BE A RECALLED ITEM. IF THESE PARTS ARE NOT RECALLED SOMEONE'S FAILED BLIND SPOT DETECTION SENSORS ARE GOING TO CAUSE AN ACCIDENT LEADING TO SERIOUS INJURY OR DEATH (IF THEY HAVEN'T ALREADY.) I HAVE CONTACTED CHRYSLER ABOUT THIS ISSUE AND THEY WERE NOT WILLING TO INVESTIGATE OR SEND A REPLACEMENT PART THAT WOULD BE SEALED TO PREVENT WATER DAMAGE.

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I WAS DRIVING ON THE ROAD I WAS GOING TO APPLY BRIGHT LIGHTS WHEN I DID SO THEY DID NOT COME ON MY WINDSHIELD WIPERS CAME ON TRY TO TURN THEM OFF THEY WOULD NOT DO SO HAD NO TURNING SIGNALS LEFT OR RIGHT AND COULD NOT GET THE WIPERS TO STOP

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VEHICLE HAS REPEATEDLY STALLED AND COMPLETELY SHUTDOWN WHILE DRIVING ON CITY STREETS. ON SEVERAL OCCASIONS NARROWLY AVOIDING CAUSING AN ACCIDENT BY BEING REAR-ENDED BY ANOTHER VEHICLE.

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WHILE DRIVING THE VAN ALL THE ELECTRICAL AND ENGINE SHUTS OFF. HAS HAPPENED 4 TIMES AND THE MOST RECENT WHILE GOING 60 HIGHWAY. DEALER FINALLY DIAGNOSED THE TIPM NEEDS TO BE REPLACED. IT LOOKS LIKE THERE HAVE BEEN SEVERAL HUNDRED COMPLAINTS ABOUT THIS AND IT IS VERY DANGEROUS.

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