What 632 owners told NHTSA about the 2012 Chrysler Town And Country

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 30 TO 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE CONTACT WAS ABLE TO RESTART THE ENGINE. THE CONTACT ALSO STATED THAT THE ENGINE COMPUTER FAILED, WHICH CAUSED THE TRANSMISSION TO DOWNSHIFT. THE ENGINE COMPUTER FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT ALSO STATED THAT THE ALTERNATOR, BATTERY, AND PSC AND ASD RELAYS WERE REPLACED BY THE CONTACT AND AN INDEPENDENT MECHANIC; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 5 MPH, THE VEHICLE LOST POWER AND AN ORANGE WARNING ICON ILLUMINATED. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO ALM KIA SOUTH (LOCATED AT 4310 JONESBORO RD, UNION CITY, GA 30291, (678) 827-8900), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC FEE. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A CHRYSLER DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

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ROUGH IDLE AND BUCKING AT STOP OR SLOW SPEEDS WITH LOSS OF POWER AT SPEED WHEN SHIFTING BETWEEN 4 AND 5. LIKE IT MISS'S 5 ALTOGETHER AND GOES STRAIGHT TO 6TH GEAR. TOOK TO SHOP WITH #4 CYLINDER MISFIRE CODE. THEY REPLACED #4 COIL BUT ISSUE RETURNED NEXT DAY. SAME PROBLEM AND SAME CODE. SAID MOST LIKELY CYLINDER HEAD ISSUE AND MY BE COVERED BY RECALL. COULD NOT FIND INFO OF RECALL FOR THIS ISSUE BUT DID FIND MANY OTHER COMPLAINTS ABOUT THE SAME THING. MY CAR HAS 64000 MILES ON IT. SHOULDN'T BE HAVING ISSUE LIKE THIS. WILL A RECALL BE FORTH COMING ON THIS ISSUE OR AM I STUCK WITH IT? RESPECTFULLY. (XXXXX). PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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WHILE DRIVING CAR WILL DIE. THIS HAPPENED ON HIGHWAY AND CITY STREET AND DIE. HAPPENS RANDOM. WHEN AT A STOP WITH CAR RUNNING CAR WILL DIE. SO FAR THIS HAS HAPPENED 9 TIMES

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WHILE DRIVING ON SEVERAL OCCASIONS VAN WOULD STALL OUT WHILE DRIVING BUT WOULDN'T HAVE TO RESTART. HAD ENGINE CODE P0302 DIAGNOSED BOTH AT ADVANCE AND DEALERSHIP. AFTER FURTHER COMBUSTION CHECK BOTH LEFT AND RIGHT CYLINDER HEADS NEEDED REBUILT TO INCLUDE CRANKSHAFTS, ROCKER ARMS, AND GASKETS. NEW ENGINE COOLER INSTALLED DUE TO FAILURE OF PART LEAKING. CONTACTED CHRYSLER CUSTOMER CARE FOR ASSISTANCE DUE TO VAN NO LONGER UNDER WARRANTY AND RIGHT CYLINDER HEAD WAS ALREADY REPAIRED 60,000 MILES PRIOR. RECEIVED NO HELP. LEFT CYLINDER HEAD WAS COVERED UNDER AN EXTENDED WARRANTY. COST 1250. PLUS RENTAL CARS.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALLEN SAMUELS CHRYSLER DODGE JEEP RAM (620-860-4002, LOCATED AT 1421 E 30TH AVE, HUTCHINSON, KS 67502) WHERE IT WAS DIAGNOSED THAT THE TIPTON BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 130,000.

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OUR TOWN & COUNTRY TURNS OFF WHILE DRIVING. SOON AFTER IT HAS BEEN TURNED ON. IT HAS HAPPENED AT LOW SPEEDS AND WHILE AT A STOP. ONCE IT SHUTS OFF, IT WON'T RESTART UNTIL SITTING FOR SEVERAL HOURS. BOTH OUR LOCAL CAR MECHANIC AND THE CHRYSLER DEALERSHIP HAVE INSPECTED THE CAR AND CAN'T FIND ANYTHING WRONG. NO ERROR CODES SHOW UP. THANKFULLY IT HAS ONLY HAPPENED WHILE I'VE BEEN IN RELATIVELY SAFE SITUATIONS, LIKE PARKING LOTS OR BACKING OUT OF MY GARAGE. BUT THE SAFETY CONCERNS ARE HUGE, IF THIS HAPPENS IN AN INTERSECTION OR HIGHWAY. THERE WAS A FORMAL INVESTIGATION DONE IN 2014 WITH REGARDS TO THE TIMP, OF WHICH THE TOWN AND COUNTRY WAS ULTIMATELY NOT INCLUDED. ATTCHED ARE REPAIR INVOICES FROM BOTH OUR MECHANIC AND FROM THE CHRYSLER DEALERSHIP.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 25-30 MPH, THE CONTACT HEARD AN ABNORMAL KNOCKING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A CONNECTING ROD FAILURE IN THE LOWER ENGINE. THE CONTACT STATED THAT THE ENGINE WAS BEING REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V487000 (ENGINE AND ENGINE COOLING). THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TT CONSUMER STATED ENGINE WAS REPLACED. *JB

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VAN HAS BEEN INTERMITTENTLY STALLING AS I'M SLOWING AT A LIGHT OR WHEN IDLING. IT HAS ALSO DONE THIS AS I'M BACKING OUT OF MY DRIVEWAY. NO ENGINE LIGHT COMES ON AND THERE IS NO SOUND FROM THE ENGINE. POWER STEERING AND ABS STOP WORKING WHEN THIS HAPPENS WHICH MAKES THIS SO DANGEROUS.

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THE VEHICLE WOULD SHUT DOWN AND WOULD REQUIRE RESTARTING. RADIO TIME WOULD RESET AS IF THE BATTERY WAS DISCONNECTED. AFTER HAVING AUTO TECH LOOK AT VEHICLE, IT HAS SHUT DOWN ONCE AT A STOP. THE RADIO HAS RESET MULTIPLE TIME BUT ENGINE DOES NOT SHUT OFF.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000. *TT*JB

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VAN DIES WHILE DRIVING. SPEED DOES NOT MATTER. 5MPH OR 65MPH. DIES WITHOUT WARNING-NO POWER STEERING, HARD TO BRAKE, NO TURN SIGNALS TO LET OTHER DRIVERS KNOW ETC. ONCE I GET PULLED OVER AND PUT INTO PARK IT WILL START UP FINE LIKE NOTHING HAS HAPPENED. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH IT. OTHER REPUTABLE MECHANICS FIND NOTHING ON VAN'S COMPUTER.. NO ERROR CODES. NOTHING DETECTABLE. THIS HAS BEEN GOING ON FOR TWO YEARS AT RANDOM. IT'S TERRIFYING AND WILL UNFORTUNATELY PROBABLY BE FATAL SOMEDAY.

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AT ABOUT 100K MILES, THE VAN BEGAN TO MAKE A TICKING SOUND. IT WASN'T UNTIL I PASSED 150K I HAD AN ISSUE WITH A MISFIRE ON CYLINDER 2... TURNS OUT, THEY HAD AN ISSUE WITH THE PENTSTAR V6

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DRIVING VEHICLE 45MPH ON LEVELED ROAD, VEHICLE JOLTED, ENGINE DISABLED AND SHUT DOWN IN MOTION ON HIGHWAY CAUSING TRAFFIC BACKUP. TRY TO TURN VEHICLE BACK ON AND IGNITION RESTART WAS DISABLED. POWER REMAINED. NEITHER KEY OR KEY REMOTE WOULD RESTART VEHICLE.

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WHILE DRIVING MY TOWN & COUNTRY ON BOTH CITY STREETS AND HIGHWAY THE ENGINE RANDOMLY SHUTS OFF TO INCLUDE ALL INSTRUMENT PANEL LIGHTS ON THE DASH. AFTER COMING TO A COMPLETE STOP I SIMPLY TURN THE KEY TO TRY TO RE-START AND IT DOES. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST MONTH. I FINALLY TOOK IT TO THE DEALER AND THEY COULD NOT DETERMINE THE CAUSE. THEY DID SOME SOFTWARE UPDATES AND SENT ME ON MY WAY. THE VERY NEXT DAY IT HAPPENED AGAIN. THE DEALER SAID THAT IF IT HAPPENED AGAIN THAT THEY WOULD NEED TO REPLACE THE CATALYTIC CONVERTER. CATALYTIC CONVERTER? SERIOUSLY DOUBT THIS IS WHAT IS CAUSING THE VEHICLE TO COMPLETELY SHUT OFF. THIS IS VERY DANGEROUS AND CAN BE DEADLY.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHEN THE VEHICLE WAS STARTED, THE ENGINE RATTLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BEARINGS WERE FAULTY AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.

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WHEN DRIVING THE ENGINE SHUTS DOWN AND AND I LOOSE CONTROL OF MY BRAKES AND STEERING

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SO ME AND MY FAMILY WE'RE HEADING TO A BIRTHDAY PARTY ON U.S. HIGHWAY 64 GOING TO HUNTSVILLE ALABAMA AND WE WAS ABOUT TEN MINUTES OUT FROM OUR CITY IN WINCHESTER TENNESSEE AND ALL OF THE SUDDEN THE VAN TURNS ITS SELF OFF AT APPROXIMATELY AT 50 MILES AN HOUR AND LOST ALL POWER TO VEHICLE AND POWER STEERING WAS OUT THEN THERE WAS A SIMI TRUCK BEHIND US AND I GUESS HE THOUGHT WE WAS SLOWING DOWN ON PURPOSE AND BLOWED HIS HORN AND PASSED BY.WE MANAGED TO GET THE VAN TO THE SHOULDER IN THE GRASS AND CALLED A TOW TRUCK. THE TOW TRUCK DRIVER TRYED TO BOOST THE VAN UP AND IT STARTED THEN DIED AGAIN SO WE HAD TO HAVE IT TOWED IN. WE CALLED CHRYSLER AND THEY DIDN'T HELP AT ALL BUT TO TELL US TO TAKE IT TO THE DEALERSHIP WHICH THEY WAS CLOSED SO I FIXED IT MY SELF AND ALL IT WAS IS A BAD ALTERNATOR.THERE SHOULD BE SOME KIND OF WARNING WHEN THIS STUFF IS GOING TO HAPPEN BECAUSE IT WAS A SCARY SITUATION AT A HIGH SPEED WITH YOUR FAMILY WITH YOU.

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VEHICLE HAS A ROUGH IDLE AT COMPLETE STOPS IN THE CITY AND ALSO WHILE DRIVING AT SLOW SPEEDS. ENGINE PRODUCED A MISFIRE AT #6 CYLINDER. PROBLEM CONTINUED AFTER REPAIR. ALL SPARK PLUGS REPLACED TO NO EFFECT. ENGINE PRODUCED A #2 CYLINDER MISFIRE. CODE CLEARED ITSELF. ENGINE STILL IDLES POORLY/ROUGH AT STOPS. I BELIEVE THE PROBLEM TO HAS BEEN DETERMINED TO BE THE LEFT CYLINDER HEAD.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL GRINDING NOISE COMING FROM THE ENGINE. THE CONTACT STATED THAT THE NOISE GREW PROGRESSIVELY WORST OVER A SEVEN-DAY PERIOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE NOISE WAS ATTRIBUTABLE TO CONNECTING ROD BEARING FAILURE. THE VEHICLE WAS NOT REPAIRED. GLENDALE CHRYSLER JEEP DODGE RAM LOCATED AT: 10070 MANCHESTER RD, ST. LOUIS, MO 63122, (314) 965-5100, WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 11V487000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

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ENGINE WAS RUNNING ROUGH WITH ENGINE LIGHT ON. TOOK TO AUTOZONE TO SEE WHAT WAS THE CODE TO PROBLEM. THEY SAID CYLINDER #2 MISFIRE. TOOK VAN TO GET SERVICED. THEY REPLACED ALL SPARK PLUGS AND CYLINDER # 2 COIL PACK. ALL WORK DONE IN MARCH 2017. TOOK TRIP TO CENTRAL CALIFORNIA AND IN ARIZONA ENGINE LIGHT COMES ON. UPON ARRIVING AT MY DESTINATION, I TOOK VAN TO AUTOZONE TO CHECK CODE. CYLINDER #2 MISFIRE. COME BACK TO SAN ANTONIO AND TAKE TO SHOP TO GET REPAIRED. LIGHT IS OFF AND VAN RUNS GREAT. 2 DAYS LATER ENGINE LIGHT ON! AUTOZONE, CYLINDER #2 MISFIRE. TOOK TO SHOP AND MECHANIC SAID THAT WE WILL HAVE TO DO THIS ALL THE TIME. HE HAS BEEN WORKING ON 3 OTHER TOWN & COUNTRY'S WITH THE SAME PROBLEM BUT THEY HAVE MISFIRES IN CYLINDERS #6, CYL. # 4 OR CYL. #2. WHAT CAN BE DONE????

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CHECK ENGINE LIGHT ON AND RUNS VERY ROUGH AT IDLE AT ALL TIMES WHETHER ENGINE IS COOL AND/OR WARMED UP. WHEN HOOKED UP TO A CODE SCANNER IT READS A PERMANENT CODE "MISFIRE IN CYLINDER 3, SO I HAD ALL SIX SPARK PLUGS REPLACED AS WELL AS THE IGNITION COILS. AFTER THE NEW PARTS WERE INSTALLED THE VEHICLE STILL RUNS ROUGH AND CHECK ENGINE LIGHT STILL ON EVEN IF IT IS CLEARED DUE TO THE SAME PERMANENT CODE "MISFIRE IN CYLINDER 3". AFTER RESEARCH THERE ARE "CYLINDER MISFIRE" RECALLS FOR CHRYSLER TOWN AND COUNTRY VANS " DUE TO EXCESSIVE CYLINDER WEAR" ON THE SAME MAKE AND MODEL YEAR VEHICLE I HAVE. I HAVE ENTERED MY VEHICLES VIN ON THIS SITE AND IT DOES NOT COME UP AS MY VEHICLE HAVING THIS RECALL. I HAVE DONE EVEN MORE RESEARCH AND MY TOWN AND COUNTRY HAS THE SAME ENGINE ISSUE AS INDIVIDUALS WITH THE MISFIRE RECALL. I AM HOPING SOMETHING CAN BE DONE

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FLY WHEEL FLEX PLATE IT WAS A SOUND LIKE MARBLES RATTLING IN A TIN CAN AT IDLE AND AT LOW SPEED . IT WOUND UP BEING THE FLY WHEEL / FLEX PLATE CRACKING ALL AROUND THE BOLT PATTERN. MY MECHANIC FOUND AND REPAIRED IT BEFORE IT BLEW APART.

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TWO SEPARATE ISSUES ABOUT SIX WEEKS APART. FIRST ISSUE: LIFTERS STARTED TO BREAK DOWN, CAUSING A TAPPING SOUND WHEN RUNNING. WHILE DRIVING, ON THREE OCCASIONS THE TEMPERATURE GAUGE ROSE TO ABOUT THE 3/4 MARK (WHERE IT NORMALLY SAT JUST BELOW HALF) AND THE PERFORMANCE OF THE CAR BECAME SLUGGISH. METAL SHAVING DAMAGED BOTH CAMSHAFTS, COVERED BY EXTENDED WARRANTY, BUT COST ABOUT $1500 TO REPAIR. TOOK IN FOR REPAIR JULY 1, 2017, REQUIRED A FULL WEEK TO REPAIR. SECOND ISSUE: THE TOTALLY INTEGRATED POWER MODULE (TIPM) FAILED, SYMPTOM WAS ENGINE TURNING OVER BUT NOT STARTING UNTIL TRIED SEVERAL TIMES (PUSH BUTTON START). HAPPENED A FEW TIMES IN ISOLATION, TOOK IT IN AFTER HAPPENING TWICE IN A DAY (AND THE THIRD TIME IN A WEEK). TIPM WAS NOT COVERED BY EXTENDED WARRANTY. TOOK IN AUGUST 16, 2017, WAS GOING TO REQUIRE ABOUT 3 DAYS TO REPAIR AT A COST OF $1200. WE HAVE VIDEO SHOWING THIS BEHAVIOR.

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MY TOWN & COUNTRY SHUTS DOWN WHILE I AM DRIVING. THERE IS NO PATTERN TO WHEN IT SHUTS DOWN. I MAY DRIVE 20 MILES WITH NO PROBLEM AND OTHER TIMES IT WILL SHUT DOWN 1 OR 2 TIMES WITHIN THAT DISTANCE. HAD IT TO THE CHRYSLER CERTIFIED DEALER FOR REPAIRS AND $1400 LATER THE PROBLEM WAS STILL THERE.. THIS PROBLEM IS BEEN GOING ON FOR COUPLE MONTHS AND NO ONE HAS BEEN ABLE TO RESOLVE THE ISSUE. NOT EVEN THE CHRYSLER. I AM SCARED TO DRIVE THE CAR AND HAD A CAR ACCIDENT.

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