What 632 owners told NHTSA about the 2012 Chrysler Town And Country

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE PARKED, THE SLIDING DOORS INDEPENDENTLY OPENED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

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THE BLIND SPOT MONITORING SYSTEM WENT CRAZY. IT WENT ON, THE LIGHT TURNED ORANGE AND JUST STAYED ON AND BEEPED REPEATEDLY EVEN WHEN IN PARK. THE DEALERSHIP COULD NOT FIGURE OUT THE PROBLEM SO THEY SENT IT TO ANOTHER DEALERSHIP,ON 6/20/14 WHO DIAGNOSED: BOTH BLIND SPOT MONITORS SHORTED PART OF MIRRORS. IT WENT IN FOR REPAIRS: REPLACEMENT OF L/R INDICATOR SENSORS ON 7//7/14 . THIS WAS JUST THE BEGINNING OF THE PROBLEMS TO COME. *TR

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KEY FOB STOPPED WORKING AND ALL WIPERS WENT OFF ON THEIR OWN AND WOULD NOT TURN OFF. THE ELECTRONIC VEHICLE MONITORING SYSTEM WENT OFF TOTALLY. ALL LIGHTS AND POWER(RADIO WINDOW CONTROLS ETC) INSIDE THE CAR TURNED OFF. THE HEADLIGHT WENT OFF. THEN FINE FOR ABOUT A WEEK K THE VEHICLE INTO THE DEALERSHIP AND THEY SAID: CHECKED GROUNDS TO CLUSTER. FUSES ARE WORKING PROPERLY,SO NO REPAIRS MADE AT THIS TIME. A DAY LATER ALL OF THE ABOVE HAPPENED AGAIN! THEN AGAIN AND AGAIN. ON AND OFF THIS WENT FOR A FEW DAYS, UNTIL I COULD GET IT BACK IN YET AGAIN TO GET LOOKED AT......NOTHING IS FIXED. *TR

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I JUST GOT THE VEHICLE BACK FROM HAVING REPAIRS AND THE UCONNECT DIDN'T WORK ALREADY. (WHICH THEY CLAIMED TO HAVE FIXED DIDN'T WORK AGAIN AFTER ONLY 20 MINUTES) I DROVE IT BACK AND LEFT IT FOR DIAGNOSIS. THEY DIAGNOSED :SOP SPECIAL PARTS ORDERED. AND I WAS TOLD NOT TO TURN ON DVD PLAYER UNTIL PARTS CAME IN. *TR

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HAVING HAD THIS PROBLEM BEFORE AND BEING TOLD BY THE DEALERSHIP ,THEY COULD NOT FIND A PROBLEM, I THOUGHT MAYBE IT WAS THEY KEY FOB SO I PAID TO HAVE A NEW ONE MADE. THEN THE PROBLEM STILL CONTINUED AND PROGRESSED: NOW NOT ONLY WOULD THE CAR GO CRAZY WITH ALL LIGHTING AND POWER INSIDE TURNING OFF AND WIPERS GOING CRAZY, BUT NOW WHENEVER THE NEW KEY FOB WAS USED FROM THE OUTSIDE IT WOULD NOT UNLOCK THE DOORS BUT THE DASH WOULD LIGHT UP. THE UCONNECT ALSO STOOPED WORKING COMPLETELY! DEALER DIAGNOSED: KEY FAILING FAULT STORED FOR KEY IN SYSTEM THAT IS FAILING,1 56046708AE TRASNMTR-INTEGRATED KEY FOB ,CUT NEW KEY AND PROGRAM TO VEHICLE. 15 AMP FUSE BLOWN, CHECKED WIRING G AND FOUND LISTING FOR 20 AMP FUSE. REPLACED FUSE AND TEST OPERATION.(SINCE I NEVER REPLACED ANY FUSES, I DON'T EVEN KNOW WHERE THEY ARE. I HAVE TO ASSUME THE WRONG FUSE WAS PUT IN EITHER DURING MANUFACTURING OR BY A DEALERSHIP) NOTE: THIS DID NOT SOLVE THE PROBLEM VEHICLE WENT BACK YET AGAIN. SEE ADDITIONAL COMPLAINTS. *TR

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I HAVE A 2012 CHRYSLER TOWN & COUNTRY AFFECTED BY NHTSA RECALL 14V234000 DATED MAY 2014 FOR RISK OF ELECTRICAL FIRE. I HAVE CONTACTED MY LOCAL DEALERSHIP SEVERAL TIMES AND AM TOLD EACH TIME THAT REPAIR PART IS STILL UNAVAILABLE. MANUFACTURER RECOMMENDS DISABLING THE SWITCH TO REDUCE RISK OF ELECTRICAL FIRE BUT THIS RENDERS WINDOWS INOPERABLE AND I FIND IT AN UNACCEPTABLE LONG-TERM SOLUTION. I CALLED THE CHRYSLER RECALL HOTLINE ON NOVEMBER 26, 2014 (MORE THAN 6 MONTHS AFTER RECALL) AND WAS TOLD THERE IS STILL NO ESTIMATED TIME OF ARRIVAL FOR REPAIR PART. I BELIEVE MANUFACTURER HAS FAR EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. *TR

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/13/15*CN UPDATED 01/15/15*JB

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UPON ACCELERATING FROM A GREEN LIGHT, THE RPMS JUMPED AS IF I PUSHED THE PEDDLE TO THE FLOOR. AS SOON AS I TOUCH THE ACCELERATOR THIS HAPPENED SO I LET GO OF THE PEDDLE AND THE RPM CONTINUED TO RISE AND THE CAR CONTINUED TO ACCELERATE. I SLAMMED THE BREAKS AND FOR A FEW MOMENTS I WAS USING THE BREAKS TO FIGHT THE ACCELERATION OF THE VEHICLE. AFTER ABOUT 20 SECONDS OF THIS ACCELERATING THE PROBLEM STOPPED ON ITS OWN AND I COULD TAKE OVER CONTROL AGAIN. THIS SAME THING HAPPENED AGAIN ON NOVEMBER 15TH AND ON THIS DAY IT OCCURRED MULTIPLE TIMES. *TR

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HAD TO REPLACE BOTH REAR HUBS. WAS TOLD THAT THERE WAS A RECALL A FEW MONTHS PAST MY VEHICLE. *TR

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-STALLING WHEN YOU TRY TO START. I PUSH THE BUTTON AND IT STALLS. WHEN I GET TO MY DESTINATION, IT SWITCHES FROM OFF TO ACCY. THE STALLING ISSUE CONTINUES TO GET WORSE. NOW, IT ACTS AS IF IT IS TRYING TO START THE ENGINE AND NOTHING CONNECTS. THIS MORNING, IT TOOK APPROXIMATELY 10 TRIES TO GET IT TO TURN OVER. THIS WAS AFTER I HAD DRIVEN IT A COUPLE OF MILES. THEN, WHEN I ARRIVED AT WORK, IT WENT INTO THE ACCY MODE AGAIN AS I WAS OPENING THE DOOR TO EXIT THE VEHICLE. THE DEALER HOOKED IT TO THEIR COMPUTER MONTHS AGO. BUT, I GUESS IF THERE IS NOT CODE, THE PROBLEM DOESN'T EXIST???? THE LAST TIME THEY SUGGESTED IT WAS RELATED TO A TRANSMISSION ISSUE THAT THEY ADDRESSED. *TR

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

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DRIVING DOWN THE ROAD AND THE VEHICLE STALLED. VEHICLE HAD TO BE TOWED TO THE DEALERSHIP WHERE ROCKWALL DODGE SERVICE DEPARTMENT DETERMINED THAT THE ALTERNATOR FAILED AND HAD TO BE REPLACED. *TR

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT A LOUD NOISE EMITTED FROM THE REAR OF THE VEHICLE. ALSO, THE CONTACT MENTIONED THAT THE REAR DRIVER'S SIDE BRAKES WERE WEARING PREMATURELY. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

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STEERING WHEEL DID NOT PROPERLY FUNCTION WITH THE FRONT WHEEL AXEL CAUSING A ACCIDENT ON 8/23/2014, IT WAS DIFFICULT STEERING ON RIGHT TURNS AND LEFT AND THE VEHICLE WOULD HAVE WIDE TURNS. *TR

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AT ONLY 20087 MILES HAD TO HAVE REAR BRAKE PADS REPLACED AND ROTORS TURNED POOR QUALITY MATERIALS MUST HAVE BEEN USED TO REQUIRE THIS SERVICE AT THIS LOW MILEAGE HAVE HAD SEVERAL OTHER VEHICLES OVER THE YEARS AND THOSE BRAKES LASTED ATLEAST 40000 MILES. *TR

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WHEN TRAVELING TO FLORIDA FROM BUFFALO, THE BATTERY LIGHT ON THE DASH CAME ON JUST OUTSIDE OF ORLANDO,FLORIDA. IT SLOWING STARTED TO AFFECT THE VEHICLE WITH THE TRANSMISSION NOT SHIFTING AND RESULTED IN THE ENGINE RUNNING AT 5000 RPM JUST TO MAINTAIN 55 MPH IN A CONSTRUCTION ZONE WITH NO PULL OFF TO SAFELY LEAVE THE HIGHWAY. THE BATTERY FINALLY DIED WHEN WE REACHED OUR DESTINATION AND IT WAS THE ALTERNATOR THAT HAD MALFUNCTIONED. THE TEMPERATURE THAT DAY WAS OVER 100 F. IT COULD HAVE CAUSED AN ACCIDENT HAD I NOT OVERWORKED THE ENGINE. *TR

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REAR BRAKES HAVE BEEN REPLACED MULTIPLE TIMES. 5 SETS OF PADS, NEW CALIPER AT 35000 MILES AND NEW ROTORS. EVEN AFTER REPLACING EVERYTHING BUT ONE REAR CALIPER IT STILL STICKS AND HAS A BURNING SMELL WITH ALL NEW PARTS ON DRIVER SIDE. BRAKES ON THIS VAN ARE ABSOLUTE GARBAGE AND CHRYSLER NEEDS A RECALL ON THESE BRAKES AND PARTS. *TR

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WE CONTACTED THE LOCAL DEALERSHIP IN JULY AND WERE TOLD THAT THEY WOULD CALL US WHEN THE PARTS TO FIX THE FAULTY WINDOW SWITCH ON THE DRIVER'S SIDE DOOR WERE RECEIVED. AS OF TODAY, THEY HAVE NOT RECEIVED THE PARTS. WE FEEL THAT 4 MONTHS IS TOO LONG TO WAIT FOR PARTS TO FIX A SAFETY RECALL ISSUE. *TR

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WHEN I START THE CAR IT WILL RUN FINE AND THEN THE IGNITION SWITCH WILL TURN OFF LEAVING ME WITH STEERING AND BRAKING POWER DEAD. SOMETIMES I WILL TRY TO START THE CAR AND IT WILL NOT START AND THE STARTER WILL JUST KEEP GOING SO THE ONLY WAY I CAN GET THE STARTER TO STOP IS TO PUT IT IN DRIVE. THIS HAS HAPPENED SEVERAL TIMES AND FORTUNATELY I WAS DRIVING AT LOW SPEED OR STOPPED. HAD IT HAPPENED AT HIGHER SPEEDS OR ON THE FREEWAY, IT COULD HAVE RESULTED IN A DEADLY CRASH. I TOOK IT INTO THE DEALER AND THEY SAID IT WAS A DEFECTIVE IGNITION SWITCH AND REPLACED THE SWITCH. SO FAR THE PROBLEM HAS NOT RECURRED. MY COMPLAINT IS ALSO THAT I HAVE ASKED THE DEALER AND CHRYSLER MOTORS FOR REIMBURSEMENT, $450.00 AND SO FAR THEY HAVE REFUSED BECAUSE IT WAS NOT AN ITEM ON THEIR RECALL LIST AND I WAS OUT OF WARRANTY ON MILEAGE. I KNOW THAT CHRYSLER HAS KNOWN ABOUT DEFECTIVE IGNITION SWITCHES FOR SEVERAL YEARS SO WHY HAVE THEY NOT NOTIFIED OWNERS. THIS IS A VERY DANGEROUS PROBLEM, LIKE GM HAD. *TR

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I HAD JUST DROVE TO THE STORE VEHICLE RAN FINE. CAME OUT OF STORE AND WENT TO START THE CAR. WHEN TRYING TO START THE CAR I NOTICE THE STARTER TRYING TO TURN OVER BUT WAS NOT STARTING. I TRIED STARTING IT 6 TIME AND FINALLY STARTED. I WENT TO AUTO ZONE HAD THE CHECK STARTER SYSTEM. BATTERY, ALTERNATOR AND STARTER PASSED. WAS INFORMED COULD BE BAD GAS OR FUEL PUMP GOING OUT. SO GOT GAS TREATMENT AND AFTER A WEEKEND AND HALF OF FUEL TREATMENT AND CHANGE OF GAS WAS HAVING SAME ISSUE. WELL THIS LAST SATURDAY I WENT DAUGHTER'S GAME AND HEARD WHAT SOUNDS TO BE AN ELECTRIC MOTOR FRONT UNDER THE VAN DRIVER REAR TIRE. DIDN'T MIND IT OVER THE 5 HOUR GAME I CHECKED ON THE VAN MULTIPLE TIMES AND THE SOUNDS WAS STILL THERE. END UP HAVING TO GET JUMP STARTED THE BATTERY WAS DEAD. WAS ABLE TO GET THE VAN HOME. I GOT AN ELECTRICAL SCHEMATIC ON THE 3.6L ENGINE PERFORMANCE CIRCUIT. AND COME TO FIND OUT THAT THE FUEL RELAY IS INSIDE THE TIPM. I AM ABLE TO PULL THE MAC FUSE TO STOP THE PUMP AFRAID OF WHAT THIS MAY CAUSE ISSUES WITH I AM DISCONNECTING BATTERY WHEN I GET OUT OF VAN. I CONTACT DEALER AND TOLD THEM OF MY FINDS AND FOUND OUT NOT COVERED. SO AT THIS TIME IT IS HARD TO START AND FUEL PUMP RUNS AFTER KEY IS OUT OF IGNITION. *TR

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