What 632 owners told NHTSA about the 2012 Chrysler Town And Country

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TURN SIGNAL INDICATORS ON THE SIDE MIRRORS FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE BLIND SPOT MODULE WAS BROKEN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE FAILURE. THE FAILURE MILEAGE WAS 50,400. THE CURRENT MILEAGE WAS 52,000. UPDATED 08/11/14*LJ UPDATED 08/12/2014 *JS

NHTSA ODI 10596202

THE REAR-LIFTGATE OF OUR 2012 CHRYSLER TOWN & COUNTRY SLAMMED SHUT ON APRIL 11, 2014. THANKFULLY, WE WEREN'T UNDERNEATH IT AT THE TIME. BOTH STRUTS GAVE OUT AT THE SAME TIME. WE TOOK IT IN FOR SERVICE ON APRIL 12, 2014 AND I DESCRIBED TO THE SERVICE MANAGER HOW DANGEROUS THIS PROBLEM MIGHT BE, SHOULD SOMEONE BE UNDER THE LIFTGATE. THAT LIFTGATE IS 400 LBS., COMING DOWN RAPIDLY AND SLAMMING SHUT. HE NOTED THAT HE WOULD DISCUSS IT "UP HIS CHAIN" AT CHRYSLER AND ADVISED THAT I DISCUSS MY CONCERN WHEN I GET SURVEYED FROM MY SERVICE CALL. I'VE YET TO BE SURVEYED, SO HE PROVIDED ME WITH YOUR CONTACT INFORMATION. I AM FEARFUL THAT SOMEONE MAY GET SERIOUSLY HURT BY THIS SLAMMING LIFTGATE. FOR US, WE WILL NO LONGER WALK UNDERNEATH THE LIFTGATE AS IT IS RAISING UP, UNTIL IT IS FULLY OPEN AND STOPPED. *TR

NHTSA ODI 10588752

WHEN IT IS COLD AND ICY THE SLIDING DOORS ARE INOPERABLE, EITHER MANUALLY OR ELECTRONICALLY. IF YOU ARE OUTSIDE YOU CANNOT GET IN, IF YOU ARE INSIDE YOU ARE STUCK THERE UNLESS YOU ARE AGILE ENOUGH TO CRAWL OVER THE FRONT SEATS. HOPEFULLY IN AN ACCIDENT THE DOORS WOULD BREAK LOOSE. MY DEALER WAS UNABLE TO SUGGEST ANY RESOLUTION TO THE PROBLEM. *TR

NHTSA ODI 10583596

2012 CHRYSLER TOWN & COUNTRY (RENTAL). CONSUMER WRITES IN REGARDS TO RENTAL VEHICLE SLIDING DOOR & PASSENGER SEATS MALFUNCTION. *SMD THE CONSUMER STATED THE SLIDING DOORS JUST BEHIND THE FRONT DOORS WERE ELECTRONICALLY OPERATED. THERE WERE 2 OCCASIONS WHERE THE CONSUMER'S HUSBAND AND A TEEN-AGED DRIVER INADVERTENTLY HAD THEIR HAND ON THE CAR FRAME, AND WHEN THE BUTTON WAS PUSHED TO CLOSE THE DOOR, IT DID NOT STOP, WHEN IT HIT THEIR HANDS. IT KEPT MOVING AND MASHED THEIR HANDS BETWEEN THE MOVING DOOR AND DOOR FRAME. THE INJURIES WERE NOT SEVERE. HOWEVER, A SAFETY SWITCH IS NEEDED TO STOP THE DOOR. A MUCH BIGGER PROBLEM, HOWEVER, WAS FOUND IN THE SECOND ROW OF THE SEAT, JUST BEHIND THE FRONT SEAT. THE CONSUMER STATED SHE AND HER HUSBAND WERE SITTING IN THE SEATS, AND DECIDED TO TAKE A NAP. WHEN SHE WENT TO RE-POSITION THE SEAT, TO ITS UPRIGHT POSITION, SHE TURNED SIDEWAYS TO PULL THE LEVER ON THE SIDE, BUT WHEN SHE PULLED IT, THE ENTIRE BACK REST ASSEMBLY SLAMMED HER FORWARD WITH CONSIDERABLE IMPACT. AT THE SAME TIME, THE HEAD REST ATOP THE BACK REST SLAMMED FORWARD WITH MUCH MORE IMPACT AND IT HIT HER IN THE BACK OF THE HEAD. *JB

NHTSA ODI 10577689

BLIND SPOT INDICATOR FAILED. CONSTANT SERVICE REMINDER. TOOK IN FOR SERVICE. REPAIR COST IS $2,200.00, FAILED DUE TO ROAD DIRT, SALT, CORROSION, ETC. WARNING CANNOT BE TURNED OFF SINCE IT IS A SAFETY FEATURE. CANNOT SEE PARTS OF DASH DISPLAY WHILE THE WARNING IS ON. DISTRACTING TO DRIVER. SEEMS LIKE BAD ENGINEERING TO ME. IT'S NOT MUCH OF A SAFETY FEATURE IS IT CONSTANTLY BOTHERS THE DRIVER WHILE DRIVING. IF THE EXPENSE IS SO GREAT IT SHOULD WORK BETTER AND IF IT IS DISTRACTING THERE SHOULD BE A WAY TO TURN IT OFF SO THE DISTRACTION GOES AWAY. *TR

NHTSA ODI 10568508

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHENEVER ACCESSING THE POWER LIFTGATE WITH THE KEY FOB, THE DOOR WOULD CLOSE ABRUPTLY. THE CONTACT SUSTAINED A BRUISE TO THE RIGHT LEG BECAUSE OF THE DOOR FAILURE. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V191000 (EQUIPMENT) HOWEVER, THE CONTACT'S VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

NHTSA ODI 10549391

OUR VEHICLE IS EQUIPPED WITH POWER OPENING AND CLOSING SIDE DOORS. MY FIVE-YEAR-OLD SON WAS OUTSIDE THE CAR, LEANING AGAINST THE CAR WITH THE PASSENGER SIDE DOOR OPEN AND HIS HAND AGAINST THE B PILLAR. MY WIFE, NOT KNOWING WHERE HIS HAND WAS, STARTED THE DOOR CLOSING USING THE POWER FEATURE. THE DOOR CLOSED AND LATCHED COMPLETELY, CRUSHING TWO FINGERS OF MY SON'S HAND IN THE PROCESS. THANKFULLY, THERE WERE NO BROKEN BONES AND ONLY MINOR INJURY, BUT THE DOOR DID NOT HESITATE TO CLOSE WHATSOEVER DESPITE THE OBSTRUCTION. UPON RETURNING HOME FROM THE EMERGENCY ROOM, I TESTED THE ANTI-PINCH SENSOR ON THE DOOR AS IT CLOSED USING A BLOCK OF WOOD. THE FORCE EXERTED ON THE BLOCK WAS SIGNIFICANT ENOUGH THAT I HAD TROUBLE HOLDING ON TO THE BLOCK AND WAS SURPRISED AT THE AMOUNT OF PRESSURE EXERTED. THE DOOR DID EVENTUALLY REVERSE, BUT ONLY AFTER CRUSHING THE BLOCK OF WOOD TO A DEPTH OF APPROXIMATELY 1/8 INCH. THE OBSTRUCTION SENSORS ARE COMPLETELY INSUFFICIENT TO AVOID INJURY. *TR

NHTSA ODI 10512295

I RESERVED A 2012 TOWN AND COUNTRY IN AUGUST OF 2012,,, ( THEY SAID THAT WAY THE ONLY AUTO THAT THEY HAD ON THE LOT) FROM ENTERPRISE THAT HAD A DEFECT IN THE REAR WINDOW,,, I PICK UP THE CAR ON 9/24/2012 AND STOP FOR THE NIGHT IN GA,,, THAT NIGHT IT WENT DOWN TO 30 DEGREES.. I TURN ON THE REAR DEFROSTER AND THE WINDOW BLOW UP AS WE WERE HEADING NORTH ON I-75. THIS AUTO HAD A RECALL ON IT FOR THIS PROBLEM BY THE AUTO COMPANY BUT ENTERPRISE IS TRYING TO COLLECT,,,3 TO 4 EMAILS A DAY $312.00 IN TOP OF THE ~$500.00 I ALL READY PAID I BELIEVE THAT ENTERPRISE LEASES UNSAFE CARS TO SENIORS AND WHEN THEY ARE DAMAGE BECAUSE OF THE DEFECT ENTERPRISE CHARGES THEM AND GET MONEY FORM THE AUTO COMPANY ON TOP OF WHAT THEY CAN FORCE US SENIORS TO PAY>>>> *TR

NHTSA ODI 10487240