May 21, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER MENTIONED THAT A PART OF THE RECALL REMEDY WAS TO BE PERFORMED. IN ADDITION, THE DEALER INFORMED THAT THE RECALLED VEHICLES WERE REPAIRED IF THE FAILURE WAS EXPERIENCED. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10717659
May 14, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10716405
May 12, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) IN 2014. THE MANUFACTURER STATED THAT THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10715839
May 12, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DISCONNECTED THE WINDOW VENT SWITCH. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10715880
May 11, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THIS ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10715673
May 8, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER STATED THAT PARTS WERE NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN UPDATED 07/09/15*JB
NHTSA ODI 10715304
May 7, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10715086
May 6, 2015Electrical systemLights
I WOULD LIKE TO FILE A COMPLAINT AND HAVE A INQUIRY OPENED ABOUT A CHRYSLER AND FAULTY SAFETY DEVICE BLIND SPOT DETECTION SYSTEM ON ONE OF THEIR VEHICLES THAT FAILS REPEATEDLY TIME AND TIME AGAIN BUT DOESN'T HAVE A COMPANY RECALL. I HAVE A ACTIVE CASE OPEN WITH CHRYSLER AND HAVE TRIED TO GET THEM TO REVIEW THIS SAFETY FEATURE THAT FAILS WITHOUT NOTICE ON PERFECT MINT CONDITIONS VEHICLES CHRYSLER TOWN AND COUNTRY MINIVANS. THERE A VERY NUMEROUS CASES OF THIS THAT HAS A PRICE TAG THAT IS EXTREMELY EXPENSIVE FOR THE PART IN THE CAR. TWO 3" X 3" PLASTIC BOXES ARE OVER $1100 EACH AND WILL NOT WORK IF ONE FAILS SO BOTH HAVE TO BE REPLACED AT THE SAME TIME CAUSING A $2200-$3000 EXPENDITURE ARE VERY LIMITED MILEAGE ON THE VEHICLE. *TR
NHTSA ODI 10714935
May 6, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10714994
Apr 30, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DISCONNECTED THE REAR WINDOW SWITCH AS A TEMPORARY REMEDY DUE TO THE PART NOT BEING AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10713738
Apr 27, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10713170
Apr 24, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DISCONNECTED THE WINDOW SWITCH AS A TEMPORARY REMEDY DUE TO THE PART NOT BEING AVAILABLE TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10712650
Apr 22, 2015Transmission & drivetrainElectrical system
WHEN BACKING UP I CAME TO A STOP. I SHIFTED FROM REVERSE TO DRIVE. THE VAN FELT LIKE IT WAS HIT FROM BEHIND. SOMETHING IN THE TRANSMISSION CAUSES A HARD BANG. THIS HAPPENS ABOUT 40% OF THE TIME. I HAD IT INTO 2 CHRYSLER DEALERS AND THEY SAY IT IS NORMAL. THEY REPROGRAMMED THE COMPUTER SEVERAL TIMES TO NO AVAIL. *TR
NHTSA ODI 10712175
Apr 22, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
NHTSA ODI 10712226
Apr 21, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART NEEDED WAS ON A NATIONAL BACK ORDERED AND NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
NHTSA ODI 10711972
Apr 17, 2015Electrical systemBackup camera & sensors
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, BOTH THE DRIVER AND PASSENGER SIDE BLIND SPOT DETECTION SIGNALS AND THE REVERSE CAMERA FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE CONTACT ALSO RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) IN JUNE OF 2014. AFTER CONTACTING THE DEALER, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 27,000.
NHTSA ODI 10706286
Apr 14, 2015Electrical systemVisibility & wipers
MY VAN HAS THE SAFETY RECALL TO HAVE THERE REAR QUARTER VENT WINDOW SWITCH REPLACED. I HAVE TRIED 6 TIMES TO BRING MY VAN IN TO HAVE THE PART REPLACED AND THE DEALERSHIP (HENDRICK, CHRYSLER JEEP 543N MCPHERSON CHURCH RD FAYETTEVILLE NC 28303) SAID THEY DO NOT HAVE THE PARTS IN AND CAN NOT ORDER PARTS. THEY HAVE ALSO TOLD ME THEY HAVE NO WAY OF KNOWING WHEN PARTS WILL COME IN AND WHEN THEY DO COME IN THEY CANNOT HOLD THEM. THEY WANT ME TO CONTINUE CALLING AND HOPING THAT A PART COMES ON. I HAVE BEEN TRYING TO GET THIS PART REPLACED FOR SEVERAL MONTHS. THERE HAS BEEN NO INCIDENTS WITH THE PART ON MY VAN I WOULD JUST LIKE THE PART REPLACED IN A REASONABLE AMOUNT OF TIME. *TR
NHTSA ODI 10705696
Apr 14, 2015Electrical system
WE ARE IN THE PROCESS OF PURCHASING THIS VEHICLE AND HAVE BEEN TOLD THERE IS A LONG DELAY ON THE ORDERING OF THIS PART (THE REAR WINDOW RECALL ISSUE) CANNOT UNDERSTAND IF THIS IS A POSSIBLE FIRE ISSUE THEN WHY ARE THEY NOT BEING SHIPPED AS REQUESTED. THIS MAKES ME VERY CONCERNED AS I TRANSPORT CHILDREN AND THIS COULD BE VERY DANGEROUS. I HAVE TRUSTED THE CHRYSLER COMPANY FOR MANY YEARS AND HAVE ONLY PURCHASED THEIR VEHICLES THE PAST 20 YEARS BUT THIS HAS ME VERY NERVOUS. IT MIGHT BE A LITTLE THING TO THEM BUT ON A TIGHT BUDGET AND FINDING A NICE VAN TO HELP WITH THE TRANSPORTATION OF MY FAMILY AND GRANDCHILDREN I HAVE QUESTIONS TO THE SPEED IN GETTING THIS ISSUE RESOLVED. *TR
NHTSA ODI 10705751
Apr 13, 2015Electrical system
2012 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO RECALL REPLACEMENT SWITCH ISSUES DUE TO LACK OF PARTS. *SMD THE DEALER DISCONNECTED THE SWITCH AND STATED THEY WOULD CALL THE CONSUMER WHEN THE PART(S) ARRIVED. *JB
NHTSA ODI 10704707
Apr 13, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10705349
Apr 12, 2015Electrical system
MY BLIND SPOT DETECTION WARNING SYSTEM HAS STOPPED WORKING. THE INDICATORS ON THE REVIEW MIRRORS COMES ON AND STAY ON AND I GET A MESSAGE THE SYSTEM IS DISABLED. I WENT TO A CHRYSLER DEALERSHIP ON APRIL 7TH AND WAS TOLD THE SENSORS IN THE BACK BUMPER WERE BAD. I WAS QUOTED AT LEAST $2,500. TO FIX THIS. I CALLED THE CHRYSLER CUSTOMER SERVICE 800 NUMBER AND WAS TOLD THERE WAS NOTHING THEY COULD DO FOR ME. THIS IS FURTHER AGGRAVATING BECAUSE I ALSO HAVE A PROBLEM WITH MY BACKUP CAMERA. IT HAS NOT WORKED SINCE ABOUT 37,000 MILES. IT WORKS FINE AFTER 45 SECONDS BUT NOT UNTIL THEN. WHEN I REPORTED THIS TO CHRYSLER THEY TOLD ME TO BUY A NEW RADIO. WHILE I HAVE A LOT OF MILES ON MY VEHICLE, NEITHER OF THESE PROBLEMS ARE MILEAGE RELATED. THEY ARE BOTH SAFETY ISSUES. I HAVE BEEN DRIVING FOR 43 YEARS AND NEVER HAD BLIND SPOT WARNING OR BACK UP CAMERA SYSTEMS BEFORE SO DO NOT PLAN TO PAY TO FIX. THEY ALSO TOLD ME I HAVE TO DEAL WITH THE WARNING LIGHTS GOING ON AND OFF ALL THE TIME BECAUSE THERE IS NO WAY TO DISABLE. THAT IS DISTRACTING. THIS VEHICLE IS REGISTERED TO MY BUSINESS AND I ALSO USE IT PERSONALLY. *TR
NHTSA ODI 10705223
Apr 10, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT BELIEVED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI 10704918
Apr 9, 2015Electrical system
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) SIX MONTHS AGO AND THE PART NEEDED TO DO THE REPAIR WAS STILL NOT AVAILABLE. THE CONTACT STATED THAT SIX MONTHS AGO THE DEALER DISCONNECTED THE VENT WINDOW AS A TEMPORARY FIX. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. ..UPDATED 05-26-15 *BF UPDATED 6/30/2015*JS
NHTSA ODI 10704732
Apr 8, 2015Electrical system
TL*THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THAT THE DEALER INFORMED THAT THE RECALL PARTS WERE NOT AVAILABLE. THE CONTACT MENTIONED THAT THE RECALL NOTIFICATION WAS RECEIVED IN JANUARY OF 2015. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE...UPDATED 05/20/15 *BF UPDATED 7/6/2015*JS
NHTSA ODI 10704433
Apr 8, 2015Electrical system
THERE WAS A RECALL FOR A DEFECT IN THE ELEC SWITCH FOR THE REAR QUARTER VENT WINDOW. THERE WAS THE CHANCE THAT IT MAY OVER HEAT AND COULD CAUSE A FIRE. I TOOK IT TO THE DEALER AND HAD THE SWITCH DISCONNECTED AS THE RECALL SUGGESTED. THAT WAS IN JULY OF 2014. I ALWAYS USE THESE WINDOWS AND IT HAS BEEN AN INCONVENIENCE NOT BEING ABLE TO DO SO. I UNDERSTAND THAT THE PARTS ARE AVAILABLE NOW AND I HAVE BEEN TRYING TO GET IT FIXED FOR THE LAST COUPLE MONTHS NOW. MY CHRYSLER SAYS IT IS IMPOSSIBLE TO GET THE PARTS AND THAT ONLY A COUPLE ARE SENT OUT T THE MOST AT A TIME. I HAVE BEEN FIRST ON A WAITING LIST AT THE DEALER WAITING FOR THIS PART FOR OVER TWO MONTHS NOW. THEY SAID MY INTERIOR LIGHT COLOR IS BLUE AND THAT THEY ARE NOT GETTING ANY OF THAT COLOR IN. NOT SURE WHAT THAT HAS TO DO WITH THE ELEC.SWITCH I NEED? IT HAS BEEN ALMOST A YEAR AND I AM VERY DISAPPOINTED IN CHRYSLER AS TO HOW LONG IT HAS TAKEN TO SOLVE THIS RECALL AND THE INCONVENIENCE THAT THIS HAS CAUSED ME. I AM GETTING VERY IMPATIENT AND EXPECT THIS TO BE SOLVED AS SOON AS POSSIBLE. PLEASE FOLLOW UP ON THIS AND HELP ME GET THIS SOLVED AS SOON AS YOU CAN. *TR
NHTSA ODI 10704492