Home · 2012 Chevrolet Cruze Limited · Complaints

What 864 owners told NHTSA about the 2012 Chevrolet Cruze Limited

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (864)Crash / fire / injury (85)Engine (267)Electrical system (196)Brakes (150)Transmission & drivetrain (137)Electronic Stability Control (esc) (108)Steering (103)Fuel system (52)Speed control (51)Engine & cooling (44)Visibility & wipers (43)

Newest first · 864 complaints · page 27 of 35

Jul 23, 2014Transmission & drivetrainSpeed control

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE PREPARING TO PARK, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE ACCELERATED. THE FAILURE OCCURRED WHILE DRIVING 9 MPH IN A PARKING LOT. THE CLUTCH AND BRAKE PEDALS WERE APPLIED SIMULTANEOUSLY TO STOP THE VEHICLE. THE FAILURE OCCURRED REGULARLY WHEN THE VEHICLE WAS IN SECOND OR THIRD GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 45,000.

NHTSA ODI 10615577

Jul 22, 2014Electrical system

2012 CHEVY CRUZE, 30,000 MILES, BOUGHT FROM GM CERTIFIED DEALER 3 WEEKS AGO. WHILE DRIVING, DASHBOARD FLICKERS ON AND OFF. STABILITRAK, RADIO, AIRBAGS, ETC ALL FLICKER WHILE DRIVING OR COMPLETELY SHUT DOWN. 4X LAST WEEK VEHICLE LOST ALL POWER AND WOULD NOT RESTART UNTIL NUDGED THE BATTERY. 15 JULY 2014, TOOK TO DEALERSHIP, BATTERY REPLACED AND CABLES CLEANED OF CORROSION. VEHICLE STARTS NOW, BUT FLICKERING CONTINUED TODAY. ASSUME PROBLEM WILL PERSIST AND WORSEN DUE TO PREVIOUS COMPLAINTS. BOUGHT VEHICLE FOR RELIABILITY, SEE NOW THAT CHEVROLET CANNOT PROVIDE THAT, NOR THE APPROPRIATE RESPONSE OF RECALLING THIS VEHICLE'S MALFUNCTION. NOT ONLY NERVOUS DUE TO UNRELIABILITY OF VEHICLE AND SAFETY, BUT ALSO DISAPPOINTED IN CHEVROLET. *TR

NHTSA ODI 10615264

Jul 21, 2014Electrical system

WHILE DRIVING, MY CAR DASH BOARD AND RADIO FLICKER AND I LOST TOTAL POWER/LIGHTS FOR ABOUT 15-20 SECONDS. PANIC, AS I THINK THE CAR HAS STALLED IN TRAFFIC. RADIO AND DASH LIGHTS CAME BACK ON BUT I RECEIVED AN ERROR MESSAGE "SERVICE BRAKES ON" OR SOMETHING SIMILAR (AS IT ONLY DISPLAYS FOR A FEW SECONDS). THIS IS THE 5TH TIME I HAVE EXPERIENCED THIS PROBLEM. I HAVE TAKEN IT IN FOR SERVICE 3 TIMES. 1ST SERVICE CALL NO ERROR COULD BE DETECTED. THE 2ND SERVICE CALL I WAS TOLD MY RADIO WAS DEFECTIVE, AND A NEW ONE WAS ORDERED AND INSTALLED. 3RD SERVICE, MY CAR HAS BEEN THERE FOR 2 DAYS, AND I AM BEING TOLD A TECHNICIAN IS WORKING ON IT. I AM WORRIED THIS CAR WILL STALL ON ME AND PLACE ME IN A VERY DANGEROUS SITUATION DUE TO NOT HAVING POWER CONTROL DUE TO THIS INTERMITTENT FLICKER. ..UPDATED 08/11/14 *BF

NHTSA ODI 10615090

Jul 21, 2014SteeringElectrical systemElectronic Stability Control (esc)Crash

ON THE FIRST OCCURRENCE THE LIGHTS ON THE RADIO DISPLAY BEGAN TO FLICKER AND THEN ALL ELECTRICAL POWER TO THE DASHBOARD. THE ELECTRICAL CAME BACK ON AND THE DASH DISPLAY DEPICTED THE WARNING MESSAGE CHECK STABILITRAK. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED THE CAR AND THEY SAID THAT HIGH VOLTAGE CODES C0800, 07 AND HIGH VOLTAGE HISTORY SHOWED UP ON THE SCOPE AND THERE WERE NO ISSUES. THE SECOND TIME THE LIGHTS ON THE RADIO DISPLAY BEGAN TO FLICKER AND THEN ALL ELECTRICAL POWER TO THE DASHBOARD, AIRBAGS AND THE ELECTRICALLY ASSISTED POWER STEERING WENT OUT, WHILE ON A VERY STEEP MOUNTAIN ROAD AND I HAD NO CONTROL OVER THE VEHICLE. THE ELECTRICAL CAME BACK ON AND THE DASH DISPLAY DEPICTED THE WARNING MESSAGE CHECK STABILITRAK. I TOOK IT TO A DIFFERENT DEALERSHIP AND THE DASH FLICKERING OCCURRED WITH THE SERVICE PERSON IN THE CAR DRIVING BUT NOTHING SHOWED UP WHEN THE MECHANIC WAS TRYING TO FIX IT SO THEY SAID THERE WAS NOTHING THEY COULD DO. TWO DAYS LATER WHILE MY DAUGHTER WAS DRIVING SHE LOST POWER STEERING AND THE SAME ISSUES WITH THE DASH AND WAS INVOLVED IN AN ACCIDENT, THANK GOD HER BABY WAS NOT IN THE CAR. PLEASE HELP!....UPDATED 07/31/14 *BF

NHTSA ODI 10615094

Jul 20, 2014SteeringElectrical systemElectronic Stability Control (esc)

BOUGHT THE CAR USED FROM A NON-CHEVY DEALER IN JUNE 2014. AFTER ABOUT A MONTH OR SO AND 44000 MPG. ALL OF A SUDDEN, THE TIME/TEMP/DATE DISPLAY (ALONG WITH THE RADIO) STARTED BLACKING OUT. THEN A FEW TIMES THE "SERVICE POWER STEERING" WARNING LIGHT FLASHED ON AND OFF AND WE ACTUALLY LOST OUR POWER STEERING MOMENTARILY SEVERAL TIMES AND TODAY 07-20-2014 WITH ME, MY HUSBAND AND 6YR OLD DAUGHTER IN THE CAR!!!! VERY SCARY. THEN THE "SERVICE STABILITRAK" WARNING LIGHT FLASHED ON AND OFF AS WELL. AT THE SAME TIME THE TIME/TEMP/DATE BLACKS OUT AGAIN TOO. THE CAR LOSES POWER WHEN TRAVELING AT SPEEDS OVER 50MPH. ALL THE WARNING LIGHTS HAVE FLICKERED ON AND OFF SEVERAL TIMES ALONG WITH THE POWER STEERING AND STABLITRAK. THIS ISSUE NEEDS TO BE ADDRESSED. I WILL BE CONTACTING A DEALER AND LEGAL ACTION WILL BE TAKEN IF ISSUE ISN'T RESOLVED. PEOPLES LIVES AND SAFETY ARE NOT SOMETHING TO BE TAKEN LIGHTLY. *TR

NHTSA ODI 10614876

Jul 18, 2014Electrical system

I BOUGHT A 2012 CRUZE IN MARCH. IT RAN GREAT WHEN I TEST DROVE IT AND FOR THE FIRST COUPLE OF MONTHS. THEN AT THE 3RD MONTH WE STARTED TO HAVE PROBLEMS. IT HAS ABOUT 29000 MILES ON IT RIGHT NOW. ALL OF A SUDDEN, THE TIME/TEMP/DATE DISPLAY (ALONG WITH THE RADIO) STARTED BLACKING OUT. THEN A FEW TIMES THE "SERVICE POWER STEERING" WARNING LIGHT FLASHED ON AND OFF AND WE ACTUALLY LOST OUR POWER STEERING MOMENTARILY. VERY SCARY. THEN THE "SERVICE STABILITRAK" WARNING LIGHT FLASHED ON AND OFF AS WELL. AT THE SAME TIME THE TIME/TEMP/DATE BLACKS OUT AGAIN TOO. OUR CAR IS GM CERTIFIED AND STILL UNDER THE FACTORY WARRANTY, SO WE TOOK IT IN TO OUR LOCAL CHEVY DEALER. (WE DID NOT BUY IT FROM THEM, BUT IT IS CLOSER THAN THE PLACE WE BOUGHT IT) THEY HAVE TRIED AT LEAST 3 TIMES TO FIX IT SINCE THIS STARTED. BUT WHEN THEY DRIVE IT, NOTHING HAPPENS. IT ONLY DOES IT WHEN WE ARE DRIVING!. NOW THE CHEVY DEALER CAN'T FIND ANYTHING WRONG ON THE COMPUTER, THEY CAN'T DUPLICATE THE PROBLEM WHEN THEY DRIVE IT. THEY REPLACED THE BRAKE MODULE. NO LUCK. AFTER ABOUT 3 WEEKS, THEY RETURNED THE CAR TO US LAST NIGHT AND SAID WE SHOULD GET RID OF IT. I AM COMPLETELY SHOCKED. I DON'T KNOW WHAT TO DO. THE SERVICE PERSON EVEN TOLD US TO TAKE IT BACK WHERE WE BOUGHT IT AND DEMAND THEY GIVE US A DIFFERENT CAR! I PICKED UP THE CAR LAST NIGHT AND THIS MORNING DROVE IT ABOUT 1 MILE AND THE TIME/TEMP DISPLAY WENT OUT AGAIN, EVEN LONGER THAN BEFORE. CAN'T HEAR THE BLINKER BLINK AND, THE "SERVICE STABILITRAK" LIGHT WENT ON AGAIN. PLEASE HELP! FORCE GM TO RECALL THESE. I AM AFRAID TO DRIVE IT. PART OF THE FRUSTRATION IS THAT THE DEALERSHIP SERVICE PERSONNEL SAID THEY CALLED GM AND THE ENGINEERS, AND OTHER DEALERSHIPS AND THEY SAID NONE OF THEM HAD EVER HAD THIS HAPPEN. I DON'T BELIEVE THEM. *TR

NHTSA ODI 10614648

Jul 15, 2014Steering

PURCHASED USED 2012 CRUZE FROM LOCAL CHEVY DEALER. STEERING HAS NO FREE PLAY IN THE STEERING WHEEL, CAUSING CONSTANT BACK AND FORTH CORRECTIONS AND SWERVING IN LANE ESPECIALLY AT HIGH WAY SPEEDS. GOT PULLED OVER BY POLICE THINKING I WAS DRUNK. ALSO TAKES A LOT OF EFFORT TO KEEP THE CAR CENTERED DOWN THE LANE, AND IF YOU STOP FOCUSING ON THE STEERING FOR EVEN A SECOND THE CAR IS SWERVING OUT OF THE LANE. CONGRATULATIONS TO CHEVY FOR PRODUCING SUCH A FINE PRODUCT. APPARENTLY THEY NEVER THOUGHT TO DRIVE THE PROTOTYPE TO SEE IF THE STUPID THING WORKS. DUHHHH THANK YOU. *TR

NHTSA ODI 10610653

Jul 11, 2014BrakesCrash

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,500.

NHTSA ODI 10609936

Jul 11, 2014SteeringElectrical systemAirbags

ON THIS PARTICULAR OCCURRENCE THE LIGHTS ON THE RADIO DISPLAY BEGAN TO FLICKER AND THEN ALL ELECTRICAL POWER TO THE DASHBOARD, AIRBAGS, AND THE ELECTRICALLY ASSISTED POWER STEERING WENT OUT. IT REMAINED OFF FOR APPROXIMATELY 10 TO 15 SECONDS. AS A RESULT I HAD NO CONTROL OVER THE VEHICLE. THE ELECTRICAL CAME BACK ON AND THE DASH DISPLAY DEPICTED THE WARNING MESSAGE CHECK STABILITITRAK, OR WORDS TO THAT EFFECT. I TOOK IT TO THE DEALERSHIP AND THEY SAID THAT NOTHING SHOWED UP ON THE SCOPE AND THERE WAS NOTHING THEY COULD DO. THIS HAS ALSO HAPPENED TO MY GRAND DAUGHTER ON 07/09/2014 OUT IN COLORADO AS SHE IS USING THE VEHICLE FOR SCHOOL AND WORK. AGAIN THE DEALER STATES THERE IS NOTHING SHOWING UP ON THE SCOPE AND THEY HAVE NOT BEEN ABLE TO DUPLICATE THE ISSUE EVEN THOUGH SHE HAD HER FRIEND RECORD THE EVENT WITH THEIR CELL PHONE. DURING THIS EVENT THE VEHICLE COULD NOT BE RESTARTED AFTER THE VEHICLE WAS TURNED OFF IN A PARKING LOT. AFTER AN HOUR WAIT THE VEHICLE WAS STARTED. *TR

NHTSA ODI 10609983

Jul 10, 2014Speed controlEngine

WHEN THE SPEED OF THE CAR STARTS TO REACH 50 MILES A HIGH PITCH SOUND OCCURS. I CANNOT DETERMINED IF IT IS RELATED TO WHEN AIR CONDITIONER IS TURNED ON. THE NOISE WILL DIMINISH WHEN SPEED IS LOWERED TO ABOUT 45 MILES. I CANNOT RECALL IF THIS HAPPENS IN THE COLDER MONTHS BUT IT DOES SEEM TO HAPPEN IN THE SUMMER. *TR

NHTSA ODI 10609510

Jul 10, 2014Electrical system

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE SERVICE STABILITRAK WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT HAD TO TUG ON THE BATTERY CABLE IN ORDER TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. HOWEVER, THE MECHANIC COULD NOT DUPLICATE THE PROBLEM BUT DECIDED TO REMOVE SOME CLIPS ON THE BATTERY CABLE AS A TEMPORARY REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

NHTSA ODI 10609662

Jul 7, 2014Electrical system

2012 CHEVROLET CRUZE. CONSUMER REQUESTS REIMBURSEMENT FOR VEHICLE DEFECT REPAIRS. *SMD ACCORDING TO THE INVOICE, THE VEHICLE LOST POWER AND SHUT OFF WHILE DRIVING. THE DEALER REPLACED THE BATTERY AND FUSE BLOCK ON THE BATTERY.

NHTSA ODI 10607345

Jul 5, 2014SteeringElectrical systemLights

-THE FOLLOWING SYMPTOMS OCCUR INTERMITTENTLY (APPROXIMATELY ONE TIME PER MONTH) -WHILE OPERATING THE VEHICLE, THE ISSUE TYPICALLY BEGINS WITH THE CENTER RADIO DISPLAY AND SOUND FLICKERING ON AND OFF. -NEXT, VARIOUS ELECTRICAL SYSTEMS IN THE CAR BEGIN TO MALFUNCTION. THIS INCLUDES TRACTION CONTROL, POWER STEERING, HEADLIGHTS, TURN SIGNALS CRUISE CONTROL, WINDOW FUNCTIONS, AND BRAKE LIGHTS. -THE VEHICLE DOES NOT ONLY REPORT THE SYSTEM MALFUNCTION, BUT WILL ACTUALLY EXPERIENCE FAILURE (ETC, POWER STEERING IS ACTUALLY DISABLED IN THE CAR). POWER STEERING WAS ONCE LOST AT THE BOTTOM OF A SWITCHBACK IN THE MOUNTAINS. I NEARLY LOST CONTROL OF THE VEHICLE. -AFTER THIS ISSUE OCCURS, IF THE VEHICLE IS TURNED OFF IT WILL NOT RESTART FOR 30-60 MINUTES (UNLESS THE BATTERY IS DISCONNECTED AND RECONNECTED). -DURING THIS PERIOD IT WILL NOT RESTART, NONE OF THE ELECTRICAL FUNCTIONS OF THE CAR WILL WORK (DOORS WILL NOT LOCK, WINDOWS WILL NOT MOVE, LIGHTS WILL NOT TURN ON, ETC). -ALSO, DURING THIS PERIOD I HAVE NOTICED A SOUND WITHIN THE DASHBOARD. THIS SOUNDS LIKE A SMALL ELECTRIC MOTOR RUNNING FOR APPROXIMATELY 60 SECONDS. *TR

NHTSA ODI 10608346

Jul 3, 2014Electrical system

SEVERAL TIMES NOW (USUALLY AFTER IT RAINS BUT PERSISTING LONG AFTER) I HAVE BEEN HAVING ELECTRICAL PROBLEMS WITH MY 2012 CHEVY CRUZE. AT RANDOM, THE RADIO LOSES POWER AND MAY COME BACK ON AUTOMATICALLY OR FLICKER CONTINUOUSLY. IT OCCASIONALLY HAPPENS WHEN I PRESS THE BRAKE, USE THE TURN SIGNAL, OR ROLL DOWN THE WINDOW. ABOUT EVERY 3RD TIME ON AVERAGE THAT I HAVE NOTICED THIS I ALSO SEE A MESSAGE COME ACROSS THE DISPLAY THAT SAYS "SERVICE STABILITRAK" OR OTHER RANDOM MESSAGES OR DASH LIGHTS. ONCE THE "POWER STEERING" NOTIFICATION CAME ON AND I COULD FEEL THE CAR LOSE POWER STEERING FOR ONLY A MOMENT. ONE OTHER THING THAT HAS HAPPENED WAS THAT MY HORN SOUNDED ALL ON IT'S OWN WHEN THE RADIO FLICKERED. I CALLED MY DEALERSHIP AND THEY HAD ME BRING MY CAR IN FOR TESTING AFTER THIS FIRST HAPPENED. THEY WERE UNABLE TO FIND ANYTHING WRONG WITH MY CAR, AND AFTER THEY PERFORMED THESE TESTS MY CAR DID NOT MALFUNCTION AGAIN FOR QUITE A WHILE. IT IS SCARY DRIVING DOWN THE ROAD WHEN THIS HAPPENS BECAUSE I DON'T KNOW IF I AM LOSING POWER TO THE HEADLIGHTS/TAIL LIGHTS WHEN THIS IS HAPPENING, AND SINCE IT HAPPENS AT RANDOM I CAN'T JUST ASK SOMEONE IF IT IS HAPPENING. GLAD TO SEE OTHER PEOPLE ARE HAVING THIS PROBLEM, BECAUSE THE PEOPLE AT THE CAR DEALERSHIP LOOKED AT ME LIKE I WAS INSANE :/ PLEASE HELP GM, PLEASE FIND WHAT IS CAUSING THESE SHORT CIRCUITS AND ISSUE A RECALL! *TR

NHTSA ODI 10608156

Jul 1, 2014Brakes

LOSS OF POWER BRAKE ASSIST, REQUIRING EXCESSIVE FORCE TO STOP VEHICLE. BARELY STOPPED IN TIME TO AVOID COLLISION WITH VEHICLE AHEAD. SECOND INCIDENT. FIRST INCIDENT WAS APPROXIMATELY 2-3 WEEKS AGO WHEN BACKING UP IN DRIVEWAY. *TR

NHTSA ODI 10607374

Jul 1, 2014SteeringElectrical system

I AM FILING A COMPLAINT ON A 2012 CHEVROLET CRUZ LS, THAT I PURCHASED AT COWBOY MOTORS. I PURCHASED THIS VEHICLE ON JUNE 07, 2013,IT HAD 46211 MILES AND IT NOW HAS 49789 MILES. RECENTLY, MY WIFE NOTICED THE RADIO WOULD CUT OFF AND A MONTH AGO SHE TOLD ME ABOUT AN ISSUE DEALING WITH THE STEERING. SHE SAID IT WOULD GET HARD TO CONTROL AND SOMETIMES ALMOST IMPOSSIBLE. ALSO, THE DASH INDICATOR LIGHT CAME ON SYMBOLIZING THAT WE NEEDED TO CHECK THE STEERING. I BEGIN TO DRIVE THE CAR TO SEE WHAT WAS HAPPENING, NOTHING HAPPENED, UNTIL ABOUT 10 DAYS AGO IT HAPPEN TO ME. I HAVE CALLED THE DEALERSHIP AND ASKED IF THERE HAS BEEN ANY PROBLEMS LISTED WITH THE STEERING, I WAS TOLD NO BUT I SHOULD BRING IT IN SINCE I HAD A EXTENDED WARRANTY AND IT WOULD COST A $50 DEDUCTIBLE IF THE WARRANTY COVERED IT. I GOT ON THE INTERNET AND FOUND OUT THAT THERE IS A LIST OF PEOPLE WITH THE SAME PROBLEM AS OURS. I AM FEARFUL FOR MY WIFE AND GRANDCHILDREN. I FEEL THAT THIS IS A DEFECT IN THE AUTOMOBILE AND SOMETHING SHOULD BE DONE BY THE DEALER OR MANUFACTURE, TO ADDRESS THE PROBLEM AND FROM WHAT I READ, NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS EXACTLY. THIS IS A SAFETY FACTOR ISSUE AND MY CONCERN IS WHAT CAN I DO TO GET MY CAR FIX WITHOUT IT COSTING ME. *TR

NHTSA ODI 10607588

Jun 30, 2014Engine

C/S SES LIGHT WAS ON. I TOOK CAR TO NORMAN FREDE CHEVROLET FOR REPAIRS. THE DETERMINED THAT THERE WAS A VACUUM LEAK AT THE ENGINE CAM COVER AND REPLACED IT - OR SO THEY SAID. HERE IS THE INVOICE STATEMENT: "PO171 VAC LEAK AT ENGINE CAM COVER 4060930/0.6 REPLACE ENGINE CAM COVER. CLEAR CODE 6061" AFTER GETTING THE CAR BACK, I WENT TO NBT AND HAD THE OIL CHANGED. THE NEXT MORNING I DROVE TO DALLAS FROM HOUSTON. ON THE WAY, I HAD ANOTHER CODE LIGHT AND CALLED THE DEALERSHIP. WHEN I GOT BACK FROM DALLAS ON SUNDAY JUNE 29, 2013, I DISCOVERED THAT THERE WAS OIL ON THE BACK OF MY CAR BUMPER AND TRUNK. I TOOK IT TO NBT AND THEY INSPECTED IT AND CONFIRMED THAT THEY DID NOTHING WRONG TO CAUSE THE OIL LEAK. NBT CONFIRMED THAT THE ENGINE WAS LEAKING OIL AT THE CAM COVER. I DROPPED THE VEHICLE AT NORMAN FREDE ON SUNDAY AND AM IN THE PROCESS OF GETTING TO THE BOTTOM OF THE PROBLEM. THE NBT PERSON WAS SURPRISED THAT THE CAM COVER WAS PLASTIC. THIS OIL LEAK COULD HAVE CAUSED AN ENGINE FIRE. I AM ALSO CONCERNED ABOUT A PLASTIC CAM COVER. SHOULD NOT A CAM COVER BE METAL? IS THIS A CHRONIC PROBLEM? *TR

NHTSA ODI 10606916

Jun 26, 2014Brakes

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WOULD MAKE A VERY LOUD SQUEALING NOISE WHEN ENGAGING THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKE SHOE KIT AND REAR PASSENGER BRAKE DRUM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE REMEDY FAILED TO ADDRESS THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,700 AND THE CURRENT MILEAGE WAS 10,765.

NHTSA ODI 10606153

Jun 25, 2014Electrical systemElectronic Stability Control (esc)

I WAS DRIVING HOME FROM WORK, ABOUT 15 MILES ON THE FREEWAY AT THE SPEED LIMIT WHICH IS 75 MPH. THE CAR WITH NO WARNING COMPLETELY SHUT ITSELF OFF. AS A RESULT, I LOST THE ABILITY TO STEER OR BRAKE. I WOULD ESTIMATE IT STAYED OFF FOR APPROXIMATELY 5 SECONDS BEFORE KICKING BACK ON, WITHOUT MY HAVING TO RESTART. I TREATED THIS AS AN ANOMALY. LAST WEEK ON MY WAY TO WORK, WHICH IS IN THE DARK AT 3AM, IT SHUT ITSELF OF 3 TIMES WITHIN 10 MILES OF A 70 MILE DRIVE. EACH TIME GIVING ME A SERVICE INDICATOR LIGHT OF SOME SORT ( SERVICE STABILITRAK, SERVICE ANTI THEFT...) I HAD NO STEERING, NO BREAKS AND NO LIGHTS. AGAIN THIS IS IN THE DARK!! I NOTICED THAT THERE ARE 43 OTHER COMPLAINTS OF THIS VERY SERIOUS SAFETY ISSUE WITH NO RESOLUTION FROM THIS SITE , THE DEALERSHIPS OR THE MANUFACTURER. IS IT GOING TO TAKE A DEATH OR HORRIFYINGLY BAD ACCIDENT TO GET THIS ADDRESSED??? *TR

NHTSA ODI 10605903

Jun 25, 2014SteeringElectrical systemElectronic Stability Control (esc)

SINCE 11/13 TO PRESENT, I'VE BEEN EXPERIENCING INSTANCES WITH THE STABILITY TRAK ISSUES WITH THE RADIO TURNING ON/OFF FOR A FEW MINS; THE DASHBOARD LIGHTS WOULD BLINK AND GO DIM; IT HAPPENED OFTEN WHEN I'D USE THE DEFOGGER AND TRY TO LET THE WINDOW UP/DOWN AND IT WOULD ALSO DIM MY HEADLIGHTS (I NOTICED THAT IN THE EVENINGS) OR EVEN JUST USING THE TURN SIGNAL. RECENTLY I WAS HITTING THE HIGHWAY & THE POWER STEERING WENT OUT, THE DOORS UNLOCKED & THE MESSAGES WERE ON MY DASH. THERE'S ALSO A DARK RING AROUND MY STEERING WHEEL FOR THE AIRBAG THAT I BELIEVED TRIED TO OPEN. I HAD TO TURN THE STEERING WHEEL WITH A LOT OF FORCE TO PULL TO THE SIDE OF THE ROAD TO AVOID GETTING HIT FROM BEHIND. I TURNED THE CAR OFF & WAITED A FEW MINUTES & TURNED IT BACK ON. IT CAME BACK ON WITH NO ISSUES. THE NEXT DAY THE POWER STEERING WENT OUT AGAIN BUT THIS TIME I WAS IN THE DRIVEWAY AFTER ARRIVING HOME. BOTH TIMES THAT THIS HAS HAPPENED, I WAS USING MY AC. I WENT TO THE DEALERSHIP & WAS TOLD THAT THE CODES MAY NOT COME UP SINCE IT HAD ONLY HAPPENED 2 TIMES. I TOOK IT TO ADVANCE AUTO AND THEY PUT IT ON THEIR COMPUTER AND NO CODES SHOWED UP. I WAS TOLD BY THE PLACE THAT I PURCHASED MY CAR FROM TO WAIT FOR THE RECALL. I'VE BEEN CHECKING EVERY DAY SINCE THEN TO SEE IF THERE IS A RECALL FOR MY CAR BECAUSE I DON'T WANT TO PAY FOR REPAIRS THAT SHOULD ALREADY BE ON THE RECALL LIST! I'M TOO AFRAID TO DRIVE THE CAR A LONG DISTANCE FOR FEAR OF GETTING HIT OR EVEN KILLED BY OTHER VEHICLES IF & WHEN MY CAR DOES IT AGAIN. *TR

NHTSA ODI 10605964

Jun 24, 2014Engine

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE AND BACKING INTO A PARKING SPACE THE VEHICLE SUDDENLY STALLED. THE CONTACT INDICATED THAT AFTER RESTARTING THE ENGINE THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 10605554

Jun 23, 2014Transmission & drivetrain

I HIT THE GAS PEDAL HARD TO MERGE INTO TRAFFIC, THE CAR DID NOT GO. I HEARD SQUEALING TIRES, TURNS OUT IT WAS MY TIRES SQUEALING. THE TURBO KICKED IN AND CATAPULTED MY CAR INTO TRAFFIC. I WAS ABLE TO STEER TO THE RIGHT, TO AVOID HITTING ANYONE OR GETTING HIT, BUT I WAS FORCED UP AGAINST CONSTRUCTION BARRELS TO AVOID A COLLISION. *TR

NHTSA ODI 10605380

Jun 20, 2014Transmission & drivetrain

TRANSMISSION?? I NOTICED WHEN DRIVING FROM ANYWHERE FROM 30-60 MPH, THAT THE CAR DOES NOT SEEM TO SHIFT RIGHT. IT VIOLENTLY SHAKES BEFORE REACHING THE SHIFT POINT AND THE TACHOMETER WILL SURGE BOTH ON CRUISE AND REGULAR ACCELERATION. I'VE TAKEN IT TO THE DEALER 3X AND THEY TEST DROVE IT, CONFIRMING THE PROBLEM. HOWEVER, NO LIGHTS CAME ON AND THE DIAGNOSTIC TESTS THEY DID WERE INCONCLUSIVE. THEY TOLD ME UNLESS THERE IS A RECALL FOR THAT REASON OR A LIGHT COMES ON FOR THE DIAGNOSTIC CODE, THEY CAN'T DO ANYTHING ELSE, BECAUSE THEY DON'T KNOW WHAT TO LOOK FOR. IT IS PROGRESSIVELY GETTING WORSE AND I AM ALMOST SCARED TO DRIVE IT TO MY JOB (AN HOUR AWAY) FOR FEAR OF THE UNKNOWN... WILL IT CATCH ON FIRE, WILL THE TRANSMISSION FALL OUT, ETC??? I'D REALLY LIKE TO KNOW WHAT THE PROBLEM IS, SO IT CAN BE FIXED. THE DEALERSHIP TOLD ME THAT THERE WERE MANY COMPLAINTS ABOUT THIS SAME THING WITH CRUZES AROUND THAT YEAR, ESPECIALLY WITH TURBO, AND THAT I SHOULD CONTACT YOU TO SEE IF THERE IS ANYTHING YOU CAN DO AS AN INVESTIGATION ON THE MATTER. I DID GET A RECALL NOTICE ON THE VACUUM PUMP, BUT NOT THE AIR BAG COIL, AS OF YET. I'M STILL WAITING TO SEE IF THAT APPLIES TO ME. THANK YOU FOR YOUR HELP IN THIS MATTER. *TR

NHTSA ODI 10604786

Jun 20, 2014Brakes

SIMILAR ISSUE TO THE PREVIOUS BRAKE RECALL TO WHICH REPAIR WAS COMPLETED ON THIS VEHICLE MONTHS PRIOR TO THESE INCIDENTS. THE BRAKE PEDDLE ON THE CAR WOULD BECOME MUCH HARDER THAN ANTICIPATED MULTIPLE TIMES, MOSTLY WHEN FIRST STARTING THE VEHICLE OR REVERSING FROM A PARKING SPOT, HAD SEVERAL NEAR MISS ACCIDENTS AT LOW SPEEDS, OVER THE COURSE OF SEVERAL MONTHS. THE DEALERSHIP CLAIMED THAT IT HAD NOTHING TO DO WITH THE RECALL THAT REPLACED THE MICROSWITCH IN THE POWER BRAKE VACUUM PIPE ASSEMBLY. RATHER THEY REPLACED THE BRAKE VACUUM BOOST HOSE ASSEMBLY, CLAIMING THAT WAS WHERE THE PROBLEM ORIGINATED FROM AND HAD NOTHING AT ALL TO DO WITH THE MICROSWITCH EVEN THOUGH THE RECALL WAS FOR VERY SIMILAR PROBLEM. *TR

NHTSA ODI 10604879

Jun 19, 2014Transmission & drivetrainElectrical system

THIS INCIDENT HAS HAPPENED ON NUMEROUS OCCASIONS AND WAS TAKEN TO THE DEALERSHIP THREE DIFFERENT TIMES TO ADDRESS THE ISSUE... THE PROBLEM IS STILL OCCURRING AND NOTHING IS RESOLVED. RADIO WOULD TURN ON/OFF AND DASHBOARD LIGHTS KEPT FLICKERING, SERVICE TRACTION CONTROL AND SERVICE STABILITY TRAK WOULD POP UP ALONG WIT FH THE ENGINE LIGHT AND TRACTION CONTROL LIGHT AND THE VEHICLE TURNED ON/OFF. ENGINE WOULD SOUND REALLY LOUD AT TIMES, EVEN AFTER THE CAR WAS TURNED OFF (MAYBE IT WAS THE ENGINE FAN BUT I'M NOT SURE)... THIS CAR IS NOTHING BUT PROBLEMS AFTER PROBLEMS AND THEY ARE NOT GETTING RESOLVED BECAUSE THEY KEEP RECURRING. *TR

NHTSA ODI 10604588

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Chevrolet Cruze Limited verdict →