What 36 owners told NHTSA about the 2011 Volvo XC60 B5

I WAS ADVISED BY THE VOLVO SERVICE MANAGER THAT THE CLAMP DESIGN RESULTED IN THE CUTTING BOTH OF THE OUTER CV BOOTS THAT WAS OCCURRING OVER THE YEARS. THIS IS A DESIGN ERROR TO SEE A FAILURE LIKE THIS THAT CAN RESULT IN A LOSS OF LIFE. ONCE THE BOOT IS CUT THE GREASE CAN CATCH ON FIRE WHILE DRIVING RESULTING IN AN ACCIDENT AND POSSIBLE LOSS OF LIFE. THE FIRE COULD OF STOPPED THE VEHICLE WHILE ON THE ROAD RESULTING IN AN ACCIDENT CAUSING INJURIES OR DEATH. *TR

NHTSA ODI 10660082

LOW OIL LIGHT - TWO INCIDENTS. PISTONS HAD TO BE REPLACED AND THEN ENTIRE ENGINE. BOUGHT IT BRAND NEW. DOESN'T SEEM TO BE SAFE OR RELIABLE. A VOLVO? *TR

NHTSA ODI 10626842

2011 VOVLO XC60. CONSUMER WRITES IN REGARDS TO BLIS SYSTEM PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE HAS BEEN TO THE DEALER FIVE TIMES, TO ADDRESS THE ISSUE. THE CONSUMER BELIEVED IT WAS A SAFETY ISSUE, AS THE LIGHT INDICATORS FLASHED WHEN IN FACT THERE WAS NO VEHICLE IN HIS BLIND SPOT. *JB

NHTSA ODI 10609395

I WAS DRIVING ON INTERSTATE 84 IN CONNECTICUT WHEN THE LOW OIL LIGHT CAME ON. THE CAR, WHICH IS DEALER SERVICED, UNDER WARRANTY, NEEDED ALMOST 2 QUARTS OF OIL. I ADDED THE OIL AND BROUGHT IT TO THE SERVICING DEALER, WHO TOLD ME THAT THE CAR NEEDED NEW RINGS, AND THAT THEY WOULD ALSO REPLACE THE PISTONS. THEY TOLD ME THAT THIS WAS A DEFECT FOR THIS CAR MODEL, AND HAD BEEN CORRECTED IN LATER MODELS. II WAS UNAWARE THAT THIS CAR HAD ENGINE ISSUES - THERE HAVE BEEN NO NOTICES OR RECALLS FROM VOLVO. THE DEALER HAS REPLACED THE PISTONS AND RINGS, BUT CURRENTLY IS UNWILLING TO EXTEND THE ENGINE WARRANTY. I WAS TOLD THAT IT WAS "UNLIKELY" THAT I WOULD HAVE ANY PROBLEMS AT 70,000 OR 80,000 MILES BY THE SERVICE MANAGER. *TR

NHTSA ODI 10534811

WHILE DRIVING ON A LOCAL STREET THE VEHICLE WITHOUT WARNING SUDDENLY SHUT DOWN, BRAKING THE VEHICLE TO A SUDDEN STOP AND LOCKING THE STEERING WHEEL IN THE MIDDLE OF MOVING TRAFFIC. THE VEHICLE CAME TO A SUDDEN COMPLETE STOP WITHOUT DRIVER INPUT NARROWLY AVOIDING A COLLISION. VEHICLE WAS UNABLE TO START OR BE MOVED AND HAD TO BE PLACED ON A FLATBED BY THE USE OF A DOLLY SYSTEM. IF THE VEHICLE HAD BEEN DRIVING ON A HIGHWAY CONTROL WOULD HAVE BEEN LOST CAUSING A VERY SERIOUS AND MOST LIKELY FATAL ACCIDENT. PLEASE ADVISE THE NEXT STEP IN THIS PROCEDURE AS I FEEL THIS CAR IS UNSAFE, IN THAT NO WARNING WAS PROVIDED IF A MALFUNCTION WERE TO AND DID OCCUR, WHY DID THE CAR COMPLETELY SHUT DOWN, STOPPING THE VEHICLE IMMEDIATELY AND LOCKING THE STEERING WHEEL. NO CONTROL WAS POSSIBLE DUE TO THIS SITUATION. AS STATED PREVIOUSLY IF THE VEHICLE WAS DRIVEN AT HIGHWAY SPEEDS AT THE TIME THIS WOULD SURELY HAVE BEEN FATAL. *TR

NHTSA ODI 10494944

VEHICLE WAS COASTING INTO PARKING SPOT AND EXPERIENCED SUDDEN UNINTENDED ACCELERATION, HIT WALL. NEITHER GAS NOR BRAKE PEDAL WAS DEPRESSED AT THIS POINT AND FLOOR MATS WERE CLEAR OF PEDALS. *TR

NHTSA ODI 10472122

TL* THE CONTACT OWNS A 2011 VOLVO S60. THE CONTACT STATED THAT USING THE REMOTE KEY FOB, THE VEHICLE WAS LOCKED. THE CONTACT RETURNED TO THE VEHICLE TWENTY-FIVE MINUTES LATER AND THE DOORS WERE UNLOCKED, AND THE ENGINE WAS TURNED ON. THE DEALER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,950 AND THE CURRENT MILEAGE WAS 17,000.

NHTSA ODI 10453935

TL* THE CONTACT OWNS A 2011 VOLVO XC60. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE, THE STEERING WHEEL SEIZED WITHOUT WARNING. IN ADDITION, THE GEAR SHIFTED FROM DRIVE TO REVERSE INDEPENDENTLY AND THE VEHICLE THEN STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGE WAS 15,500.

NHTSA ODI 10452746

THE SEAT BELT WARNING LIGHT DOES NOT STAY ON FOR 60 SECONDS WHEN THE SEAT BELT IS NOT FASTENED. THE DEALER SAID THAT THIS IS NORMAL FOR THE CAR. *TR

NHTSA ODI 10432645

I PURCHASED THE THULE "DOUBLE DECKER SURFBOARD CARRIER 809" IN APRIL 2011. IT IS ADVERTISED AS HAVING A THREE BOARD CAPACITY. I USED IT AS A SINGLE SHORT BOARD CARRIER. MY BOARD IS ONLY 6' 6". IT WAS ATTACHED TO A THULE CROSS BAR SYSTEM INSTALLED ON MY 2011 XC60 3.2 VOLVO. THE REAR RACK IS DIVIDED INTO TWO SECTIONS WITH EACH SECTION SECURED BY TWO BOLT HEADS THAT FLOAT IN A ALUMINUM CHANNEL FOR WIDTH ADJUSTMENT. THE SURFBOARD IS MOUNTED ON THE RACK AND IS SECURED BY A STRAP WITH A KEY LOCKING MECHANISM. I TRAVEL 40 MILES ON THE FREEWAY EACH WAY TO THE BEACH AT LEAST ONCE PER WEEK. THE SYSTEM HAS A LARGE FLAT SURFACE AREA THAT RESULTS IN A LARGE WIND RESISTENT PLATFORM. THE RACK HAS THE APPEARANCE OF BEING VERY DURABLE. WHILE TRAVELING APPROXIMATELY 65 - 70 MILES PER HOUR IN THE SLOW LANE OF THE FREEWAY THE REAR PASSENGER SIDE SECTION RIPPED OUT OF THE ALUMINUM CHANNEL CAUSING MY SURFBOARD TO LAUNCH LIKE A MISSLE. FORTUNATELY THE TAFFIC WAS LIGHT AND NO VEHICLE WAS DIRECTLY STRUCK ALTHOUGH MY BOARD WAS RUN OVER NUMEROUS TIMES. THE BREAK-AWAY SECTION DANGLED ON THE REAR OF MY ROOF STILL SECURED BY THE STRAP SYSTEM. UPON INSPECTION OF THE REMAINS IT BECAME CLEAR THAT THE BOLT HEAD THAT SECURED THE SYSTEM IN THE ALUMINUM CHANNEL WAS TO SMALL FOR AN OPERATIONAL ENVIORMENT OF SIGNIFICANT WIND RESISTENCE/TURBULANCE. I CONTACTED THULE 4 WEEKS AGO RE THIS PROBLEM AND THEY FAILED TO RESPOND. SPORT CHALET, AN OFFICIAL THULE DISTRIBUTOR, UPON INSPECTING THE CHANNEL AND BOLT SYSTEM OFFERED ME A COMPLETE REFUND. THE BOLT HEAD ON THIS SYSTEM IS UNDERSIZED FOR THE FORCES IT HAS TO WITHSTAND. MY USE WAS FOR A SINGLE SHORT BOARD BUT THIS SYSTEM IS ADVERTIZED FOR UP TO THREE LONG BOARDS. I FEAR THAT ANOTHER END USER WHO TRAVELS THE FREEWAY LIKE I DO MAY EXPERIENCE A SIMILIAR CATASTROPHIC SYSTEM FAILURE WITH PERHAPS A MORE DEADLY RESULT. SALE OF THIIS RACK SYSTEM SHOULD BE IMMEDIATELY HALTED UNTIL FIXED. *TR

NHTSA ODI 10426974

TL*THE CONTACT OWNS A 2011 VOLVO XC60. SHE NOTICED THAT THE REAR VIEW MIRROR WAS TINTED SO MUCH THAT SHE COULD NOT SEE OUT OF THE REAR WINDOW. AN AUTHORIZED DEALER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS OPERATING NORMAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 2,500

NHTSA ODI 10353749