What 639 owners told NHTSA about the 2011 Volkswagen Jetta Hev

THE KEY GETS STUCK IN THE IGNITION WHEN ATTEMPTING TO TURN OFF THE ENGINE; THUS PREVENTING THE ENGINE FROM BEING ABLE TO BE TURNED OFF. I WAS LUCKY ENOUGH TO BE CLOSE TO AN AUTO REPAIR SHOP, AND THEY HAD TO PULL OFF A RELAY FROM THE ENGINE COMPARTMENT. UPON REPLACING THE RELAY, I WAS ABLE TO START THE CAR SO THAT I COULD DRIVE HOME. ONCE I GOT HOME AND ONCE AGAIN ATTEMPTED TO SHUT THE ENGINE OFF, THE KEY ONCE AGAIN WOULD NOT TURN. THE MECHANIC AT THE SHOP SAID THAT THIS IS A KNOWN ISSUE WITH MY MODEL CAR BUT THAT VOLKSWAGEN REFUSES TO ACKNOWLEDGE THE PROBLEM. UPON DOING A GOOGLE SEARCH TO SEE WHAT I CAN DO TO SHUT THE VEHICLE OFF, I FOUND A FEW HUNDRED PAGES DESCRIBING THE ISSUE, SO I'M SURE THIS IS FREQUENTLY HAPPENING. APPARENTLY, THE ONLY SOLUTION IS TO HAVE THE FAILED PARTS REPLACED WHICH COSTS UPWARDS OF $600. ALSO, THE KEY HAS BEEN GETTING STUCK ON AND OFF FOR THE PAST YEAR, BUT IN EACH CASE, I WAS ABLE TO WIGGLE THE KEY SO THAT IT WOULD TURN OFF. TODAY, I WASN'T ABLE TO EVEN TURN THE KEY TO THE OFF POSITION FROM THE ON POSITION.

NHTSA ODI 11020684

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE ENGINE AND BATTERY WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO WRAY AUTOMOTIVE VOLKSWAGEN (LOCATED AT 655 BROAD RIVER RD, COLUMBIA, SC 29210) WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WAS NO RECALL UNDER THE VIN. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.

NHTSA ODI 11020402

ENTIRE SOUND/RADIO SYSTEM SUDDENLY STOPPED THEREBY ELIMINATING MY BLUE TOOTH CONNECTIVITY FOR HANDSFREE PHONE USE

NHTSA ODI 11020421

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED AND THE GLOW PLUG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS COASTED TO A PARKING LOT AND WAS TOWED TO THE DEALER (JOE HEIDT VOLKSWAGEN, 515 ROUTE 17 SOUTH, RAMSEY, NJ, 201-327-2900) WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP CONTAINED PIECES OF METAL, WHICH CAUSED THE FUEL SYSTEM TO FAIL. ALSO, A DIAGNOSTIC TEST WAS PERFORMED AND THE CONTACT WAS INFORMED THAT THE FUEL WAS BAD. THE FUEL PUMP SYSTEM WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 70,205.

NHTSA ODI 11019513

RECENTLY MY 2011 JETTA SPORTWAGEN'S EXTERIOR LIGHT DASHBOARD INDICATOR CAME ON. UPON INVESTIGATION I FOUND THAT THE PASSENGER SIDE EXTERIOR FRONT AND REAR LIGHTS WERE NOT WORKING. INTERMITTENTLY OVER THE NEXT FEW DAYS THEY WOULD WORK AND THEN FAIL AGAIN WITHOUT ANY REASON. I TOOK THE CAR TO THE DEALER AND WAS TOLD I HAD ONE BULB OUT AND THAT THERE WAS NOTHING WRONG WITH THE CAR. AND THAT THEY HAD NEVER EVER HEARD OF THIS ISSUE IN ANY VOLKSWAGEN. THE SAME DAY THE LIGHTS FAILED AGAIN. I INVESTIGATED THIS TIME MYSELF AND FOUND MULTIPLE COMPLAINTS ABOUT THE F16 FUSE. MY F16 FUSE WAS VISIBLY BURNT AND THE FUSE BOX WAS MELTED AT THE F16 SPOT. A NEW FUSE HAS TEMPORARILY FIXED THE PROBLEM, BUT I AM CONCERNED ABOUT A SAFETY ISSUE IF THIS IS MELTING THE FUSE BOX AND MY LIGHTS COULD FAIL AT A CRITICAL TIME.

NHTSA ODI 11014968

ONCE THE CAR IS STARTED AND ENGINE IS RUNNING, IT HAS BEEN DIFFICULT TO TURN THE KEY OFF AND STOP THE ENGINE. ON SATURDAY IT WAS IMPOSSIBLE TO TURN THE KEY TO THE OFF POSITION AND REMOVE THE KEY WHEN WE WISHED TO PARK THE VEHICLE. WE HAD TO STALL THE ENGINE TO MAKE IT STOP RUNNING. THERE ARE MULTIPLE REPORTS OF THIS ONLINE IN VARIOUS VW FORUMS FOR MULTIPLE MODEL YEARS. WE WERE ONLY ABLE TO GET THE KEY OUT BY USING ONE OF THE TRICKS WE FOUND ONLINE.

NHTSA ODI 11014967

ENGINE/CAR AT LOW SPEEDS BEGINS SHAKING AND REVS LIGHTS FLICKER CAR WILL EVEN SHUT OFF IN THE MIDDLE OF DRIVE HUGE SAFETY CONCERN! DEALER AND MECHANICS HAVE NOT BEEN ABLE TO FIGURE THE PROBLEM OUT. REPLACED CRANKSHAFT AND TIMING VALVES ALONG WITH OIL AND FLUIDS NEW AND RESET CAR COMPUTER. STILL NOT FIXED! RESEARCHED ON GOOGLE AND TONS OF OTHER VOLKSWAGEN OWNERS ARE EXPERIENCING SAME ISSUES.

NHTSA ODI 11014960

PURCHASED 2011 VW JETTA CAR RECENTLY FOR MY DAUGHTER. IT DROVE OK FOR A SHORT WHILE BUT THEN LOST POWER WHILE DRIVING. FIRST THE RADIO TURNED OFF, THEN SEVERAL LIGHTS TURNED ON ON THE DASH AND THE STEERING BECAME HARD. FINALLY THE CAR TURNED OFF. I MANAGED TO PULL OFF THE FREEWAY. AFTER THIS, IT WOULD NOT START. WE TESTED THE BATTERY BUT IT WAS NOT THE PROBLEM. REPLACED THE ALTERNATOR BUT THAT ALSO DID NOT WORK. NOW I AM READING ABOUT MANY OTHER COMPLAINTS ON THIS SAME MODEL BY OTHER OWNERS. I RESPECTFULLY REQUEST THAT THIS BE INVESTIGATED AS A RECALL SINCE THERE ARE TOO MANY COMPLAINTS ABOUT ELECTRICAL PROBLEMS THAT SHOULD NOT BE IGNORED. HERE IS THE WEBSITE: HTTPS://WWW.CARCOMPLAINTS.COM/VOLKSWAGEN/JETTA/2011/ELECTRICAL/ELECTRICAL_SYSTEM.SHTML

NHTSA ODI 11014225

WHEN DRIVING THE LOW OIL PRESSURE LIGHT COMES ON AND GOES OFF 4 OR 5 TIMES THEN IS PERFECTLY FINE THE REST OF THE TRIP. IT HAPPENS IN COLD AND HOT WEATHER. WHEN THE LOW OIL PRESSURE LIGHT COMES ON, IT'S ALWAYS WHEN I LET OFF THE ACCELERATOR TO COME TO A STOP. ONCE I START MOVING AGAIN, THE LIGHT GOES OFF. THE CORRECT OIL/FILTER HAVE BEEN INSTALLED, VW DEALERSHIP SAID IT HAPPENS ALL THE TIME AND THE OIL PRESSURE SENSOR WAS BAD. I CHANGED THE SENSOR AND IT STILL DOES THE SAME THING. WHILE RESEARCHING IT ON GOOGLE, IT APPEARS A LOT OF PEOPLE HAVE THIS SAME ISSUE, BUT NO ONE HAS A SOLUTION.VW DEALERSHIP HAS LIED TO ME BEFORE SO I DON'T TRUST THEM WORKING ON MY CAR.

NHTSA ODI 11011108

TAKATA RECALL. KEY WONT TURN IN IGNITION ON OR OFF IN CAR WAS IN PARK

NHTSA ODI 11006670

I CANNOT TURN THE KEY OFF AND REMOVE IT OR LOCK MY CAR THE ENGINE KEEPS RUNNING

NHTSA ODI 11006155

AFTER DRIVING FOR A WHILE, THE CAR ACTS AS IF ITS GOING TO RUN OUT OF GAS. THE CAR WILL START TO JERK AND IDLE VERY ROUGHLY IN WHICH A FEW TIMES IT HAS CUT OFF ON ME, ONCE TRYING TO EXIT THE HIGHWAY. HAD IT CHECKED OUT BY CERTIFIED VW DEALER WHERE THE CAR WAS BOUGHT, AND I WAS TOLD IT WAS A FAULTY N205 VALVE. HAD THE VALVE REPLACED AND 2 DAYS LATER THE CAR IS DOING THE EXACT SAME THING. TOOK IT BACK AND DEALER ONCE AGAIN SAID THEY FIXED THE PROBLEM BY ADJUSTING SENSORS, BUT STILL THE SAME THING IS HAPPENING.

NHTSA ODI 11004265

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. VEHICLE IS ALWAYS STATIONARY AND IN AND PARK. THIS IS HAPPENED MANY TIMES OVER THE PAST FIVE YEARS OF OWNING THE VEHICLE, AND IS NOW OCCURRING MORE FREQUENTLY.

NHTSA ODI 11000114

VEHICLE STATIONARY, IGNITION LOCKED/CYLINDER LOCK MALFUNCTION WHILE CAR ON, NOT ABLE TO TURN CAR OFF. WHEEL LOCKED WHILE CAR ON. THIS OCCURRED TWICE BEFORE.

NHTSA ODI 10992844

IT'S NOW THE 5TH TIME THAT THIS HAPPEN. THE KEY CAN'T TURN OFF THE CAR! I CAN TURN ON THE SWITCH WITHOUT PROBLEM, BUT WHEN IS TIME TO TURN OFF WILL TAKE AROUND 20 MINUTES TO ACHIEVE IT!

NHTSA ODI 10992570

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FAILED TO PROPERLY LOCK, AND THE DOOR SWUNG OPEN WITHOUT WARNING. THE CONTACT HAD TO TIE THE DOOR WITH ROPE TO PREVENT IT FROM OPENING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NOT COVERED UNDER A RECALL OR WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

NHTSA ODI 10986310

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). SUBJECT:2011 VOLKSWAGEN JETTA [XXX] NON-COMPLIANCE WITH FMVSS STANDARD NO. 206 DOOR LOCKS AND DOOR RETENTION COMPONENTS - PASSENGER CARS REQUEST FOR DOOR LATCH REPAIR REIMBURSEMENT THE FRONT RIGHT DOOR LATCH OF MY DAUGHTER'S VW RECENTLY BECAME INOPERATIVE. THE DOOR SIMPLY DID NOT LATCH WHEN CLOSED AND WOULD FREELY SWING OPEN. WE TOOK THE VEHICLE TO THE CLOSEST DEALER, TOM WOOD VW OF NOBLESVILLE, IN. ON MAY 13, 2017. IN DISCUSSION WITH THE SERVICE MANAGER, [XXX], HE STATED THAT VW WOULD NOT COVER THE COST OF THE REPAIR. ESPECIALLY SINCE THE MILEAGE WAS 101,000. I MENTIONED TO [XXX] THAT THE DOOR LATCH IS PART OF THE FEDERAL MOTOR VEHICLE SAFETY STANDARDS, (FMVSS STD. 206) AND THAT THOSE STANDARDS ARE NOT LIMITED TO MILEAGE OR WARRANTY. A VEHICLE SHOULD MEET THOSE STANDARDS FOR THE LIFE OF THE VEHICLE. WE PAID FOR THE REPAIR AT A COST OF $512 (SEE ATTACHED REPAIR INVOICE RECEIPT). IN PREPARATION OF THIS LETTER I ENTERED IN A CHAT WITH VW CUSTOMER CARE. THE VW REP, WHILE SYMPATHETIC TO THE SITUATION, STATED THAT THE REPAIR WOULD HAVE BEEN COVERED HAD THE VEHICLE BEEN WITHIN THE MILEAGE REQUIREMENT OF 50,000 MILES. I STATED THAT THIS ISSUE WAS A FMVSS COMPLIANCE ISSUE AND THAT SUCH A REPAIR SHOULD NOT BE LIMITED TO MILEAGE. THE VEHICLE WAS UNSAFE TO DRIVE. THE DOOR DOES NOT STAY SHUT AND SWINGS OPEN FREELY. MY DAUGHTER'S CAR HAD TO BE REPAIRED. IT WAS NOT A MATTER OF CHOICE IN THAT IT WAS UNSAFE TO DRIVE, AND MOST LIKELY ILLEGAL TO DRIVE. I PAID FOR THE REPAIR. I AM REQUESTING THAT VW REIMBURSE ME FOR THE COST OF $512. *DL

NHTSA ODI 10986121

MY VEHICLE IS KEYLESS ENTRY AND MOST OF THE TIME THE BACK PASSENGER SIDE DOOR IS FAULTY AND DOES NOT UNLOCK. THE MECHANISM THAT UNLOCKS THE DOOR ONLY UNLOCKS IF THE CAR IS PARKED ON A HILL. THIS IS A SAFETY ISSUE BECAUSE THE CAR AUTOMATICALLY LOCKS ALL DOORS WHEN DRIVING AND IF I WERE IN AN ACCIDENT, I COULD NOT OPEN THE BACK PASSENGER DOOR FROM THE OUTSIDE. I HAVE AN INFANT DAUGHTER AND I ALWAYS HAVE TO LOAD HER IN THE CAR FROM THE BACK DRIVERS SIDE, ALSO A SAFETY HAZARD. I SEE MANY OTHER VOLKSWAGEN OWNERS COMPLAIN ABOUT THIS SAME ISSUE IN ONLINE FORUMS. I'VE ASKED THE VW DEALERSHIP TO FIX THE PROBLEM, BUT THEY DON'T ACKNOWLEDGE IT IS A FAULTY PART THAT WAS INSTALLED IN MANUFACTURING. THE CAR HAS HAD THIS PROBLEM SINCE I PURCHASED IT USED IN 2013. THE CAR IS NO LONGER UNDER WARRANTY.

NHTSA ODI 10986197

THIS IS THE SECOND TIME THAT I HAVE BEEN DRIVING AND MY BRAKES WENT STRAIGHT TO THE FLOOR AND THE CAR WOULDN'T STOP. I HAD TO KEEP PUMPING THE BRAKE UNTIL I GOT SLIGHT PRESSURE AND PULLED THE HAND BRAKE WHICH DIDN'T HELP. THE FIRST TIME I TOOK THE CAR TO THE MECHANIC THEY TOLD ME IT WAS THE MASTER CYLINDER AND THAT IT WAS REPLACE THIS WAS LAST YEAR. YESTERDAY I WAS DRIVING AND THE SAME THING OCCURRED I CHANGED MY BRAKES AND THEN WAS TOLD THAT IT WAS NOT MY BRAKES. I AM LEAKING BRAKE FLUID AND THAT IT IS MY MASTER CYLINDER. THIS IS A SERIOUS PROBLEM WHERE I CAN'T STOP AND I'M PUTTING MYSELF AND OTHER PEOPLE AT DANGER BECAUSE THERE IS NO WARNING OF WHEN IT'S GOING TO OCCUR.

NHTSA ODI 10971464

WHILE DRIVING ON THE HIGHWAY SEVERAL MESSAGES STARTED TO APPEAR IN REFERENCE TO FAILED LIGHTS. I LOST SIGNAL LIGHTS, HEADLIGHTS AND BRAKE LIGHTS. REPLACING THE LIGHTS DID NOT SOLVE THE PROBLEM. AT THE DEALER THEY TOLD ME THAT THE FUSE BOX WAS BURNED OUT AND NEEDED REPLACEMENT. THIS IS WHAT HAPPENED TO ME WHILE DRIVING THE CAR ON 3/24/2017.

NHTSA ODI 10969635

THE AIRBAG LIGHT WENT ON WITH THE CAR BEING IN ANY TYPE OF ACCIDENT. THERE WAS RECALL FOR THIS MAKE AND MODEL AND YEAR FOR MY CAR. HOWEVER, THE MANUFACTURER DECIDED THAT MY PARTICULAR CAR WAS NOT TO BE INCLUDED FOR THE RECALL.

NHTSA ODI 10969286

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 30 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH, SHOULDER, BACK, AND LEFT KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

NHTSA ODI 10968423

ABS MODULE FAILED AFTER 31K MILES. HORN ALSO FAILED. THIS WAS DIAGNOSED BY MY MECHANIC. TOLD ME ABOUT THE RECALL ON 2009 AND 2010 JETTA'S FOR ABS MODULE. LIGHTS FOR ABS, ELECTRONIC STABILITY CONTROL, AIR BAG AND TIRE PRESSURE ARE ALL ILLUMINATED. CAR HAS 31K MILES. THERE IS A RECALL ON THE ABS MODULE ON 2009 AND 2010 JETTA'S THIS CAR WAS PURCHASED IN 2010.

NHTSA ODI 10959630

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING, THE HORN WAS DEPRESSED BUT FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HORN ALARM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 48,000. UPDATED 04/28/17 *LJ UPDATED 10/11/2017*JS

NHTSA ODI 10957765

UPON STARTING THE CAR ON FEB 8, 2017, THE RADIO/NAV SYSTEM/BLUETOOTH SYSTEM DID NOT WORK.

NHTSA ODI 10954147