What 639 owners told NHTSA about the 2011 Volkswagen Jetta Hev

WHEN PARKED OVERNIGHT WITH TEMPERATURES IN THE LOWER TEENS, THE WINDSHIELD WIPERS DO NOT WORK THE NEXT MORNING. IF I WARM THE CAR UP FOR 20 MINUTES OR SO AND THEN LET IT SIT FOR ANOTHER HALF HOUR THEN THEY WILL USUALLY WORK. THIS HAS HAPPENED FOUR OR FIVE TIMES FROM 12/2016 - 2/2017. SEEMS WORSE IF IT HAS BEEN SNOWING OR ICING OVERNIGHT. WHEN THEY ARE WORKING THERE ARE NO SIGNS OF HESITATION OR SLOW MOVEMENT. THE FACT THAT IT IS RANDOM SEEMS UNUSUALLY DANGEROUS. SITTING IN THE DRIVEWAY OR MOVING DOES NOT MAKE ANY DIFFERENCE. CAR HAS 52000 MILES. THERE HAVE BEEN SEVERAL REPORTS FROM OTHER PEOPLE WITH THIS ISSUE. SHOULD WARRANT AN INVESTIGATION.

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WHEN VEHICLE SUBJECTED TO COLD TEMPERATURES (BELOW FREEZING) THE WIPER MOTOR STOPS WORKING. WHEN VEHICLE PLACED IN WARM GARAGE WIPERS WORK AGAIN. THIS HAS HAPPENED ON SEVERAL OCCASIONS OVER THE LAST YEAR. WIPER MOTOR WAS REPLACED BY VW DEALERSHIP. NEW MOTOR IS A NEW PART NUMBER. IT APPEARS THE OLD WIPER MOTOR DESIGN MAY HAVE BEEN DEFECTIVE ALLOWING MOISTURE TO ENTER WHERE DRIVE SHAFT ENTERS MOTOR. NEW WIPER MOTOR HAS IMPROVED RUBBER SEAL IN THIS AREA.

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ON THIS VEHICLE, FUSE (F16 PLUG-IN POSITION) OVERHEATED AND DAMAGED THE FUSE BOX, CAUSING A PARTIAL LOSS OF EXTERIOR VEHICLE LIGHTING. THIS COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. VW ISSUED 97AM ACTION ALERT FOR EARLIER YEAR SAME MODELS, BUT NOT THIS AND LATER YEAR MODELS.

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FOR TWO YEARS PRIOR TO AUGUST 2016, I WENT INTO MY VW DEALER ONCE A MONTH BECAUSE THE CHECK TIRE LIGHT CAME ON. EACH TIME THEY JUST PUT AIR IN THE TIRES AND SAID THERE WAS NO PROBLEM, AND EACH TIME I ASKED THEM TO CHECK THE RIMS. ONCE OR TWICE THEY INSPECTED AND CLEANED THE RIMS AND SAID THERE WAS NO PROBLEM. IN JUNE 2016 I ASKED THEM TO CHECK AGAIN BECAUSE I PLANNED TO DRIVE FROM CHICAGO TO NEW YORK. THEY ASSURED ME I WOULD NOT HAVE A PROBLEM. BUT DRIVING BACK FROM NEW YORK IN AUGUST 2016, THE CAR WAS NOT HANDLING WELL, SO I CHECKED THE TIRES EVEN THOUGH THE CHECK TIRE LIGHT HAD NOT COME ON. I DIDN'T SPOT A PROBLEM, SO I CONTINUED TO DRIVE, BUT ON THE EXPRESSWAY JUST OUTSIDE OF YOUNGSTOWN, OHIO, THE LEFT FRONT TIRE SUDDENLY WENT FLAT, AND I BARELY WAS ABLE TO STEER THE CAR TO THE SIDE OF THE ROAD. WITH THE HELP OF A STATE TROUPER I FINALLY GOT A TOW TRUCK AND HAD THE SPARE PUT ON. THE NEXT MORNING I DROVE TO THE CLOSEST VW DEALER IN YOUNGSTOWN. THEY REPLACED THE TIRE, WHICH WAS DAMAGED BEYOND REPAIR. THEY SAID THAT THEY FOUND TWO SMALL INDENTATIONS ON THE INSIDE OF THE RIM THAT PROBABLY CAUSED THE TIRE TO LEAK AIR AND GO FLAT. THEY FIXED THE INDENTATIONS. BACK HOME AT THE VW DEALER IN GLENVIEW, IL, THEY AGAIN ASSURED ME THERE WAS NO PROBLEM, AND THEY REIMBURSED ME FOR THE REPAIRS. BUT JUST A COUPLE WEEKS AFTER THAT, MY CAR BEGAN TO HANDLE POORLY. I PUT AIR IN THE TIRES, AND A FEW HOURS LATER ON THE EXPRESSWAY THE CHECK TIRE LIGHT CAME ON. I ASKED VW TO REPLACE ALL THE RIMS AND TIRES FOR BY BACK THE CAR. THEY REFUSED. ONLINE I SEE OTHERS WITH THIS COMPLAINT. I HAVE DECIDED TO SELL THE CAR MYSELF, AT GREAT LOSS, AND BUY A SUBARU. THIS WAS A SAFETY ISSUE THAT I TOOK TO THE HIGHEST LEVELS AT VW, BUT THEY WOULDN'T LISTEN TO MY CLAIM. *TR

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WHEN COLD, THE WINDSHIELD WIPERS WON'T WORK UNTIL IT WARMS UP ENOUGH. IF YOUR DRIVING AND IT GETS COLD, LIKE DURING SNOWSTORM, THEY QUIT WORKING. I HAVE LOOKED ONLINE AND HAVE ENCOUNTERED MANY INSTANCES OF THIS. THE COST IS AROUND $500 TO $1000 FOR PARTS AND LABOR FOR..., MAYBE THE MOTOR, MAYBE THE WIPER TRANSMISSION, MAYBE BOTH. NONSENSE! THIS IS A HUGE SAFETY ISSUE. PLEASE DO SOMETHING AND ISSUE A RECALL FOR THIS PROBLEM IS OCCURRING WITH DIFFERENT VEHICLES OVER MANY YEAR MODELS. JUST DO AN ONLINE SEARCH FOR WINDSHIELD WIPER PROBLEMS AND NARROW THE RESULTS TO WIPERS WON'T WORK WHEN ITS COLD. DEALER SAYS WE'VE NEVER ENCOUNTERED THAT. I CAN'T BELIEVE IT IF THEY KNOW WHAT THEY HAVE TO REPLACE. PLEASE HELP. PEOPLE ARE IN DANGER. *TR

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CAR SHUDDERED AND LOST POWER TO ACCELERATE. EPC LIGHT AND CHECK ENGINE FLASH - SAME AS LAST TIME.

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CAR SHUDDERED AND LOST POWER TO SPEED UP WHILE DRIVING ON THE FREEWAY. I HAD TO EXIT AS FAST AS POSSIBLE. *TR

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TL* THE CONTACT OWNED A 2011 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS STATIONARY, IT ROLLED BACK DOWN A HILL AND CRASHED INTO A TREE. THE CONTACT STATED THAT THE KEY WAS NOT IN THE IGNITION AND THERE WERE NO OCCUPANTS IN THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 02/15/2017*CT UPDATED 7/16/18*JB *TR

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CAR STALLS WITH NO WARNING WHILE DRIVING. FUEL SMELLS PERMEATE THE AIR AROUND VEHICLE AFTER A FEW MINUTES OF ATTEMPTED STARTING. VW DENIES IT IS A FUEL PUMP ISSUE. THE CAR HAS BEEN IN A SHOP FOR OVER A MONTH WITH NO FIX IN SIGHT. YET VW-AMERICA DENIES CLAIM UNDER LEMON LAW.

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MAP SENSORE (MANIFOLD ABSOLUTE PRESSURE SENSOR) HAS REPEATEDLY WENT BAD EVEN A DAY AFTER CHANGING IT. I HAD REPLACED THE SENSOR IN FEBRUARY THEN AGAIN IN MARCH AND AGAIN IN MARCH A DAY OR 2 THEN AGAIN IN JULY AFTER JUST REPLACING IT. IT HAS NO HOSE LEAKS OR ANYTHING WRONG WITH IT THAT VOLKSWAGEN COULDN'T FIND ANYTHING THAT WOULD MAKE THE MAP SENSOR CONTINUE TO FAIL.

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2011 VW JETTA TDI FAILED WHILE DRIVING ON HIGHWAY. AS CAR SLOWED DUE TO TRAFFIC, THE COIL (GLOW PLUG?) LIGHT CAME ON. WHEN CAR CAME TO COMPLETE STOP DUE TO TRAFFIC, ENGINE LIGHT CAME ON AND THE CAR STOPPED AND WOULD NOT RESTART. THERE WAS NO TIME FOR ME TO MOVE TO THE SIDE OF THE HIGHWAY DUE TO TRAFFIC CONGESTION SO I WAS STRANDED IN THE MIDDLE OF THE FREEWAY. WAITING FOR CA HIGHWAY PATROL FOR HELP, TRAFFIC CLEARED AND I WAS SUBSEQUENTLY HIT BY A CAR MOVING AT FREEWAY SPEEDS AND SUSTAINED INJURIES (RIBS, BACK AND NECK INJURIES, AND CONCUSSION) ONLINE, THERE ARE NUMEROUS REPORTS OF OTHER VW CARS THAT EXPERIENCED THE EXACT SAME ISSUE (COIL/GLOW PLUG LIGHT, THEN ENGINE FAILURE). THIS HAPPENED TO ME ON A FREEWAY AND THE REAR-END COLLISION I WAS SUBJECTED TO DUE TO CAR FAILURE COULD HAVE BEEN FATAL. SINCE THIS IS HAPPENING TO OTHER VW CARS, I BELIEVE THIS NEEDS TO BE INVESTIGATED TO PREVENT FATALITIES. THANK YOU! *TR

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BOTH LOW BEAM LIGHTS WENT OUT AT THE SAME TIME. CHECKED ALL FUSES NONE BURNT. CHANGED THE BULBS STILL OUT.

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I HAVE ISSUES WITH THE HEADLIGHTS. EVERY OTHER MONTH MY HEADLIGHT GOES OUT. WHEN I DROVE OFF THE LOT I HAD ONE HEADLIGHT. THIS HAS BEEN ONGOING FOR ALMOST 2 YEARS. WHEN I CHANGE IT THE OTHER SIDE GOES OUT. I KNOW THATS NOT NORMAL. AND THEN ONE DAY I HAD BEEN RUNNING ARRENDS AND MADE A STOP . I WAS WEARING FLIP FLOPS THAT DAY. WELL WHEN I WENT TO TURN AROUND IN MY SEAT TO GET WHAT WAS BEING HANDED TO ME FROM MY GIRLFRIEND I BURNED MY THREE LITTLE TOES ! !!! I IMMIEATELY WENT UNDER THE STEERING WHEEL <DASH> AND SEEN IT WAS A PIPE NOT COVERED.I HAVE HAD MANY CARS AND I HAVE NEVER FELT ANY THING SO HOT UNDER A DASH.I HAD THREE BLISTERS.EACH TOE HAD A TINY BLISTER.THATS WHEN I SEEN ALL THE RUST EVERYWHER OR ANYWHERE THERE IS METAL IS COVERED WITH RUST.THERE WAS A RECALL ON THE REAR END .I NOTICED AFTER I TOOK IT IN THAT THE TIRES DIIDNT LOOK EVEN IN THE BACK.DRIVER SIDE TIRE BOWS INWARD ON THE TOP SIDE AND THE OTHER SIDE DOESNT. THE AIR BAG LIGHT WELL THATS ALWAYS ON . .AND WHEN I CHECKED THE AIR FILTER IT SMELLED LIKE IT WAS IN AN ELECTRICAL FIRE .MY HORN SOUNDS DEFECTIVE.BARELY HEAR IT. AND THE WINDSHEILD WIPER HAS ALOUD NOISE WHEN OPERATING.

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MY KEY WILL NOT BE ALLOWED TO TURN THE CAR ON. IT WILL GO INTO THE IGNITION, BUT WILL NOT BE ALLOWED TO TURN AT ALL. THE CAR WAS PARKED IN A PARKING LOT. IT HAD BEEN DRIVEN 20 MINUTES EARLIER AND THROUGHOUT THE DAY WITHOUT A PROBLEM. A FEW WEEKS AGO WHILE PARKED ON A CITY STREET THE CAR WOULD NOT TURN OFF.

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I LEFT WORK TO PICK UP MY CHILDREN 3 TIMES IN A SHORT TRIP THE CAR CUT OFF, IT SEEMS AS IF YOU DON'T GIVE GAS THE CAR WILL STALL AND QUIT. I HAVE STARTED TRYING TO HOLD THE BRAKE AND GIVE GAS TO PREVENT FROM IT CUTTING OFF AT STOP LIGHTS, THE CAR WILL ALSO CUT OFF IN MOTION IF NOT GIVEN GAS. I CAN'T FILE A COMPLAINT EVERYDAY BUT NOT ONE DAY GOES BY THAT MY CAR DON'T CUT OFF

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MY CARS LOW BEAM HEADLIGHTS UNEXPECTEDLY STOPPED WORKING AFTER BRINGING IT INTO THE WEST BROAD VOLKSWAGEN OF RICHMOND, VA FOR A SAFETY RECALL. I THOUGHT THERE MAY HAVE BEEN A CHANCE THAT THEY BOTH BURNED OUT SIMULTANEOUSLY AND HAD THE LIGHT BULBS CHANGED, BUT STILL NO LUCK. I ALSO PURCHASED A NEW LIGHT SWITCH FOR MY DASH AND IT STILL DOES NOT WORK. I AM A COLLEGE STUDENT AND DO NOT HAVE A LOT OF MONEY TO SPEND ON BLIND DIAGNOSES. MY DAYTIME RUNNING LIGHTS WORK AND MY HIGH BEAMS, JUST NOT MY LOW BEAMS. I HAVE DONE RESEARCH ONLINE AND HAVE FOUND THAT THIS IS AN ISSUE WITH MANY VOLKSWAGEN JETTA DRIVERS FROM THEIR STANDARD MODELS, THROUGH SE-SEL, AND UP INTO THE TDI TRIMS. I BELIEVE THERE SHOULD BE A RECALL ON THIS, BECAUSE IT IS UNSAFE FOR ME TO DRIVE DURING DUSK AND IF I EVER NEED TO DRIVE AT NIGHT I AM FORCED TO USE MY HIGH BEAMS.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING IN THE RAIN AT APPROXIMATELY 30 MPH, THE WINDSHIELD WIPERS AND HORN FAILED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA WITHOUT FILING A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

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AT 22,591 MILES, I DISCOVERED THE DRIVER AIRBAG, AUDIO CONTROLS, HORN, OTHER ELECTRONICS ON STEERING WHEEL FAILED BECAUSE OF FAULTY CLOCK SPRING. THERE IS A RECALL NOTICE FOR MULTIPLE VW MODELS INCLUDING MY MODEL AND YEAR, BUT THE DEALER AND VW CORPORATE TOLD ME MY VEHICLE'S VIN DOESN'T QUALIFY FOR THE RECALL. HERE IS THE LINK TO VW RECALL INFORMATION REGARDING THIS ISSUE: HTTP://MEDIA.VW.COM/RELEASE/1042/ THIS IS DANGEROUS, SOMEONE COULD GET KILLED. HOW CAN THIS FAIL AT ONLY 22K MILES AND BE NORMAL WEAR AND TEAR? IT IS OBVIOUS MY VIN NUMBER SHOULD BE INCLUDED IN THIS RECALL. I HAVE CONTACTED MARK GILLIES 703-364-7104 MARK.GILLIES@VW.COM WHO IS LISTED ON THE VW SITE. THEY STILL REFUSE TO ISSUE A RECALL FOR THIS VIN.

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MY VEHICLE WILL CUT OFF AT RANDOM TIMES WHILE DRIVING AND STEERING LOCKS UP, ALSO MY ALARM WILL MAKE THE SOUND TO DISARM THE VEHICLE WHEN DRIVING I HAVE TO PULL OVER SHUT DOWN CAR AND DISARM IT AND START AGAIN. WHILE AT A STOP LIGHT THE VEHICLES RPM WILL RAISE AND GO DOWN RAISE AND GO DOWN UNTIL CAR JUST SHUTS OFF. I WAS PULLING INTO MY PARKING STALL AND CAR SHUT OFF AND LOCKED UP I HAD TO HIT THE BRAKE AND RE START THE CAR TO PULL IN SAFELY OR IT WOULD HAVE RAN INTO THE CARPORT. ON THIS DATE THE CAR SHUT ITSELF OFF IN MOTION 2 TIMES AND IT CUT OFF WITH BRAKE ON AT A LIGHT 3 TIMES

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MY VW JETTA BLOWS WHITE SMOKE ON START UP. IT FILLS MY GARAGE WITH WHITE SMOKE.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

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WHILE DRIVING THE CAR TO WORK LAST THURSDAY (07/28/16) THE CAR STALLED AND ROLLED TO A STOP. I HAD IT TOWED TO MY MECHANIC AND HE INDICATED THAT THE FUEL PUMP AND POSSIBLY THE INJECTORS NEED TO BE REPLACED. THE CAR HAD JUST UNDER 1/4 TANK OF DIESEL FUEL AT THE TIME. THERE WERE NO ERROR LIGHTS OR OTHER INDICATION OF FAILURE. THE VEHICLE IS STILL AT THE MECHANIC, HE INDICATED THAT THE PARTS ARE $900 AND LABOR WILL BE ADDITIONAL. DEPENDING ON WHAT HE FINDS AS HE DOES THE REPAIR. HE INDICATED THAT THE INJECTORS MAY BE DAMAGED WHICH WOULD ADD AN ADDITIONAL $1000 FOR PARTS PLUS LABOR. I DIDN'T TAKE THE CAR TO VW BECAUSE I DON'T TRUST THEM. THE AC FAILED LAST MONTH AND THEY WANTED $1900 FOR THE REPAIR, I BROUGHT IT TO MY MECHANIC AND HAD IT REPAIRED FOR $800. THEY BILLED ME $200 TO TELL ME THE AC WAS BAD. THE CAR CURRENTLY HAS 40,000 MILE ON IT. I DON'T HAVE THE REPAIR INVOICES AT THIS TIME. UP TO THE TIME OF THE AC FAILURE ALL WORK HAS BEEN COMPLETED BY VW.

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I WAS DRIVING TO MY CABIN AND WHEN I WOKE UP THE NEXT DAY AND STARTED MY CAR - MY RADIO DID NOT WORK, THE CARE WAS STATIONARY IN DRIVEWAY WHEN I NOTICED THIS PROBLEM. I DROVE TO THE DEALER, THINKING IT WAS A FUSE OR SOMETHING EASY TO FIX AND THEY SAID THE RADIO IS BROKEN AND IT BE OVER $1500.00 TO REPLACE. I WAS A BIT SHOCKED - THIS RADIO IS NOT FANCY, STANDARD STOCK RADIO. I STARTED DOING RESEARCH IN ALL THE VW JETTA FORUMS AND MANY PEOPLE (THOUSANDS OF PEOPLE HAVE HAD THIS ISSUE OR AN ELECTRICAL ISSUE THAT CAUSED THE RADIO TO BREAK) THE 2011 JETTA RADIO IS JUNK AND IT NEEDS TO BE RECALLED. I'M NOT SURE IF THIS IS ANOTHER POOR VW SCAM SIMILAR TO THE DIESEL MILEAGE FRAUD? BUT SEVERAL PEOPLE IN THE FORUMS ARE HAVING THE SAME ISSUE. THIS NEED TO BE ADDRESSED BY VOLKSWAGEN AND REPAIRED AT NO COST TO THE OWNERS. A RADIO SHOULD LAST MORE THAN 4 YEARS! THANK YOU! *TR

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MY HORN DOES NOT CONSISTENTLY WORK. WHEN I'M DRIVING IT ONLY WORKS SOMETIMES DUE TO BELIEVED TO BE FAULTY ELECTRICAL. MY DOOR LOCKS DO NOT ENGAGE. A NOISE SOUNDS BUT THEY DO NOT ENGAGE CAUSING SAFETY ISSUE. MY WIPER BLADES DO NOT ALWAYS WORK CORRECTLY NOR DO THEY SPRAY WIPER SPRAY CAUSING VISIBILITY ISSUES. MY ELECTRICAL SYSTEM IS FAULTY CAUSING ONE DOOR TO STAY UNLOCKED UNLESS LOCKED WITH KEY. MY ALARM SYSTEM DOES NOT WORK. MY DRIVER SIDE WINDOW DOES NOT PROPERLY WORK AND WILL STOP IN THE DOWN POSITION. THE SAME DOOR IS HAVING LOCKING ISSUE. THERE IS KNOWN RECALL FOR OTHER 2011 MODELS ON ELECTRICAL SYSTEM. I CALLED VW AND THEY SAID MY VIN WAS NOT AFFECTED BY THE RECALL. I'M HAVING THE SAME ISSUES AS OTHER JETTA OWNERS WITH SAME YEAR MAKE AND MODEL AND WITH ACTIVE RECALL BUT VW REFUSES TO FIX MY CAR. I COULD GET INTO ACCIDENT DUE TO FAULTY HORN, FAULTY DOOR LOCKS, FAULTY VISIBILITY AND WIPERS THAT DO NOT WORK PROPERLY. MY ELECTRICAL SYSTEM IS CLEARLY FAULTY IF ALL OF THESE ISSUES ARE FAILING AT ONCE. I TOOK MY VEHICLE TO FIRESTONE AND THEY SAID FAULTY COMPUTER ISSUES NEED TO BE FIXED BY VW. THE VEHICLE IS ONLY 5 YEARS OLD.

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WHEN COMING TO A STOP AS VEHICLE IS SHIFTING DOWN, IT LUNGES FORWARD AND YOU FEEL A HARD KNOCK COMING FROM TRANSMISSION. INTERMITTENT ISSUE. SAFETY CONCERN AS IT OCCURS AS YOU ARE SLOWING DOWN. WHEN RESEARCHING ONLINE NOTICED OTHER OWNERS HAVE EXPERIENCED SIMILAR ISSUE. I TOOK TO DEALER AND THEY WERE NOT ABLE TO REPLICATE ISSUE.

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