What 639 owners told NHTSA about the 2011 Volkswagen Jetta Hev

Vehicle hesitates on takeoff. It's a huge safety concern. When you push the throttle from a stand still or low speed, it doesn't respond..

NHTSA ODI 11419648

My car would randomly stall while driving, happens both when braking and not braking. When it stalls steering wheel locks up, cannot press gas pedal, and brakes stop working almost. This is incredibly dangerous because while on a road at 50mph+ and my car suddenly stops it can cause a serious accident. The dealer has been able to reproduce it multiple times, and has said it is a common problem. The only warning light that switched on was the battery light after it had stalled. Currently at the VW dealership and was told that it was the fuel filter, was not the problem and car continued to stall more. Not only was a good part replaced but created an even more dangerous situation than before.

NHTSA ODI 11419266

This Jetta Sportwagen TDI is one of the "diesel gate" vehicles that was supposedly fixed. However, post fix, the vehicle has been at the dealership for repairs more than it has been on the road for various emissions related issues revolving around the exhaust gas recirculation system and diesel particulate filter. Vehicle is washed regularly, including scrubbing of the chaise pipe ends with heavy duty soot cleaning solution. vehicle takes less than a week to collect enough soot on the tailpipe to cause transference to finger when whipped. This is an indication that an excessive amount of soot is not being properly recirculated by the exhaust gas recirculating system to be rebut in the diesel particulate filter. This also indicates that the "fix" for the cheating emissions system is not doing its job and vehicle is likely emitting particulate and NOX at levels far above legal limits.

NHTSA ODI 11418503

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD UNLOCK AND LOCK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AUBURN VW (3109 AUBURN WAY NORTH, AUBURN, WA 9800,2 253-499-4121) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE LOCK ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND SUGGESTED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER TO BE REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11416352

TL* THE CONTACT'S DAUGHTER OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ENGINE FAILED TO TURN OVER AFTER MULTIPLE ATTEMPTS TO START THE VEHICLE, WITHOUT WARNING. THE CONTACT THEN CALLED EASTSIDE VOLKSWAGEN (28400 CHARDON RD, WILLOUGHBY HILLS, OH 44092) WHERE HE WAS INFORMED THAT HE HAD TO PAY FOR A DIAGNOSTIC TEST TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11407576

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT STATED THAT THE BATTERY AND THE FUSIBLE LINK WERE REPLACED AND THE FAILURE CEASED. ONCE THE BATTERY AND FUSIBLE LINK WERE REPLACED, THE DOORS BECAME DIFFICULT TO LOCK. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000.

NHTSA ODI 11404739

I WAS ON THE HIGHWAY WHEN IT STARTED POURING RAIN. I TRIED TO TURN ON MY WINDSHIELD WIPERS ON THE VW JETTA 2011 AND THEY DID NOT MOVE. I LOST VISIBILITY IN SECONDS AT 50MPH AND THANK GOODNESS, WAS ABLE TO PULL OVER BEFORE ANYONE WAS HURT BUT IT WAS TERRIFYING AND A CLOSE CALL. THE WINDSHIELD WIPERS DON'T WORK IN THE COLD, APPARENTLY, WHICH TO ME SEEMS VERY DANGEROUS!

NHTSA ODI 11403786

TL* THE CONTACT CALLED ON BEHALF OF HER DAUGHTER WHO OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE VEHICLE FAILED TO OPERATE WITH THE TRANSMISSION IN THE REVERSE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION DUAL CLUTCH ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE LOCAL DEALER VOLKSWAGEN OF NEW PORT RICHEY LOCATED AT 4719 US-19, NEW PORT RICHEY, FL 34652 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 118,000.

NHTSA ODI 11395944

MY LIGHTS FAILED ABRUPTLY. WHEN DRIVING MY CAR PULLS TO THE RIGHT.

NHTSA ODI 11389226

HELLO. THERE IS AN ISSUE WITH MY 2011 VW JETTA'S AC SYSTEM. THERE IS AN AWFUL ODOR. IT SMELLS MOLDY AND MUSTY(MUSKY). I WENT TO A DEALER AND THEY TOLD ME TO CHANGE MY AIR FILTER AND A FEW OTHER THINGS. IT WORKED FOR ABOUT 4 DAYS AND THE SMELL CAME RIGHT BACK. I HAVE TALKED TO OTHER JETTA AND A PASSAT OWNER ONE 2012 AND ONE 2013, THEY ALSO HAVE THE SAME ISSUE. AT FIRST MY CAR HAD A BURNING SMELL COMING FROM THE SYSTEM WHEN I STARTED MY CAR AND TURNED THE AIR ON. A FEW MINUTES LATER AN ODOR FILLED MY VENTS. THIS HAPPENED AFTER I PURCHASED MY CAR IN 2013. ABOUT 6 MONTHS LATER. I HAVE CONSTANTLY CHANGED THE FILTERS AND WILL BE GETTING A NEW AIR COMPRESSOR SOON, BUT. I WAS TOLD THAT IT MAY NOT HELP THE SMELL FROM THE SYSTEM. I HAVE BEEN ONLINE SEARCHING TO SEE IF ANY OTHER VW OWNERS HAVE HAD THIS ISSUE AND IT LOOKS LIKE IT IS PREVALENT IN VW VEHICLES FROM AT LEAST 2009-2014. I WOULD HAVE SEARCHED MORE, BUT THERE WERE SO MANY COMPLAINTS FOR VEHICLES MADE THAT I WAS OVERWHELMED. THIS WAS THE FIRST CAR THAT I PURCHASED MYSELF AND I WANTED TO KEEP IT AS LONG AS IT WOULD HOLD OUT. I AM AT OVER 144,000 MILES AND I LOVE THE CAR. I'M WORKING ON CHANGING OUT COMPONENTS THAT HAVEN'T EVEN MESSED UP YET, BECAUSE I KNOW THEY WILL EVENTUALLY. I WANT TO KEEP THIS CAR FOR AS LONG AS I CAN. BUT, I HAVE TRIED EVERYTHING TO FIX THE ODOR AND FOR ME TO FIND OUT THAT THERE IS NOTHING THAT VW CAN DO TO FIX IT, BREAKS MY HEART. HAD I KNOW THAT THIS WAS AN ISSUE WHEN I PURCHASED THIS CAR, I WOULD HAVE NEVER PURCHASED IT. PLEASE LOOK INTO THE CLAIMS OF VW OWNERS ON MULTIPLE WEBSITES. IF YOU NEED A LIST OF WEBSITES, I CAN SEND YOU AN EMAIL OF ALL OF THE ONES THAT I WAS ABLE TO FIND. I ALSO HAVE A CAR FAX FOR MY VEHICLE SOMEWHERE. IT STATES THAT THE VEHICLE NEVER HAD ANY WATER DAMAGE OR ANYTHING LIKE THAT TO WARRANT THE ISSUE IN THE AC SYSTEM. I CAN SEND IT TO YOU IF YOU NEED IT. JUST SEND AN EMAIL.

NHTSA ODI 11384322

I WANTED TO FOLLOW UP ON MY PREVIOUS CLAIM. AS STATED IN MY PREVIOUS NOTE, I NOTICED THE ODOR A FEW MONTHS AFTER PURCHASING MY CAR. A FEW YEARS AFTER I GOT MY CAR, I DEVELOPED A MOLD ALLERGY AND IT WAS GETTING HARDER FOR ME TO BREATHE. THE ONLY TIME THE ISSUE OCCURRED WAS WHEN I WOULD DRIVE MY CAR. SO, I HAD TO GO TO THE ALLERGY DOCTOR. THEY DID A FEW TESTS AND FOUND OUT I HAD A MOLD ALLERGY. A FEW WEEKS LATER, I KEPT SMELLING A SMELL FROM MY AC. I ASKED A FRIEND TO COME AND CHECK ON MY AIR FILTER IN MY CAR. HE PULLED IT OUT AND IT WAS FULL OF MOLD. HE TOLD ME THAT THE CAR WAS RETAINING MOISTURE IN MY A/C UNIT AND THAT IT IS PROBABLY WHAT IS HURTING MY ALLERGIES. WITH THAT BEING SAID, I HAVE TO CHANGE MY FILTER AT LEAST ONCE A MONTH. ONE, TO MAKE SURE THAT IT DOESN'T MOLD. TWO, SO THAT I CAN BREATHE. WITH THAT BEING SAID, MY ALLERGIES BECAME WORSE AFTER I DISCOVERED THE MOLD. I HAD TO GO BACK ON MY ALLERGY SHOTS FOR AWHILE. BECAUSE MY ALLERGIES GOT SO BAD, EVEN WITH MY SHOTS AND OTHER MEDICATION, IT MESSED WITH MY BREATHING. SO, I HAD TO HAVE AN IN OFFICE PROCEDURE TO RELEASE SOME OF THE PRESSURE TO HELP ME BREATHE BETTER. ALL OF THIS TO SAY, VW KNOWS THAT THERE IS AN ISSUE WITH THEY AC SYSTEM HOLDING MOISTURE AND IT MAKING THE CAR HAVE A MOLDY SMELL TO IT. THIS IS DANGEROUS FOR PEOPLE WITH ALLERGIES AND WE SHOULD NOT HAVE TO SUFFER, DUE TO A MANUFACTURERS CARELESSNESS. I FEEL AS IF THEY SHOULD REACH OUT TO ANYONE WITH AFFECTED VEHICLE OWNERS AND FIGURE OUT A SOLUTION TO THIS MATTER. I LOVE MY VOLKSWAGEN AND I WANTED TO LOOK INTO PURCHASING ANOTHER ONE, HOPEFULLY AN SUV TYPE, IN A FEW YEARS. BUT, IF THEY CANNOT FIX THIS ISSUE, I MAY NEVER LOOK INTO THEM AGAIN. MY HEALTH IS FAR MORE IMPORTANT TO ME. SO, I WILL BEGIN MY SEARCH FOR AN ADDITIONAL VEHICLE, WHILE WORKING ON MY VW, AS WELL.

NHTSA ODI 11384323

I BOT W/ ONLY 40,000 MILES APPROX. I DRIVE ALOT. ITS ABOUT 70,000 NOW. ONE TIRE SENSOR IS OUT AND THE PERSON AT FRIRESTONE SAID THEYLL GO OUT AGAIN AND ITS HARD TO KNOW WHICH TIRE IT IS. THE ELE TRICAL IS A MESS. I FINALLY TOOK IT TO MY MECHANIC. IT IS DEFNITELY ELECTRICAL. THIS CAR IS NOT A GOOD VALUE AS EVERYTHING BREAKS ON IT AND I DONT SPEED AND ADD ADDITIVES AND B\'BABY" IT. I'M 62. IT HAS TO LAST. BUT IT IS NOT. I SEE THERES RECALLS FOR IT CONCERNING ELEECTRICAL, YET THE DEALER SAYS NO NEVER HA DA RECALL. THE NIGHT HALF MY LIGHTS WENT OUT WAS AFTER THANKSGIVING AS I WAS TRAVELING THE GRAPEVINE IN CAL. I WAS LUCKY NOT TO BE IN AN ACCIDENT

NHTSA ODI 11382782

MY TIRED WAS PUNCTURED AND THE TIRE PRESSURE INDICATOR LIGHT DID NOT COME ON AT ALL. THE SEATBELTS NEVER RETRACT AFTER TAKING THEM OFF THEY JUST HANG THERE. SOMETIMES WHEN I LOCK THE DOORS THE ALARM DOES NOT SOUND OFF INDICATING THE ALARM IS SET, ALSO MY HORN WORKS WHEN IT WANTS TO BUT NEVER WHEN IT SHOULD, FOR INSTANCE THERE WAS A CAR COMING UP THE STREET THE WRONG WAY AND MY CAR FAILED TO CREATE SOUND FROM THE HORN FOR ME TO ALERT THE OTHER DRIVER. MY CAR COULD BE IN MOTION OR STATIONARY NONE OF THE ABOVE WORKS, MY BRAKES HAVE WENT OUT A FEW TIMES WHILE I WAS IN MOTION IN THE MIDDLE OF THE HIGHWAY AS WELL. THESE ISSUES HAVE BEEN HAPPENING WAY BEFORE THE DATE I LISTED BELOW BUT I JUST THOUGHT THESE WERE NORMAL ISSUES I NEED TO GET FIXED ON MY OWN BUT WHO KNEW IT WAS A RECALL ISSUE ALL ALONG.

NHTSA ODI 11378392

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE STOPPED AT A STOP SIGN. THE CONTACT MOVED THE VEHICLE ONTO THE ROAD SHOULDER AND RESTARTED THE VEHICLE. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT HAD PREVIOUSLY TAKEN THE VEHICLE TO STEVE WHITE VOLKSWAGEN (100 DUVALL DRIVE GREENVILLE, SOUTH CAROLINA, 29607, (864) 288-8300) TO BE DIAGNOSED. THE FAILURE CODES RETRIEVED INDICATED FAILURES WITH THE CAMSHAFT POSITIONING SENSOR AND CAMSHAFT ADJUSTER. THE CAMSHAFT ADJUSTER AND CAMSHAFT SENSOR WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PREVIOUS PARTS THAT WERE REPLACED, NEEDED TO BE REPLACED A SECOND TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *LN*DT CONSUMER STATED FAILURE HAS RECURRED MULTIPLE TIMES.*JB *AS

NHTSA ODI 11377159

THE RIGHT REAR SEAT BELT FAILS TO RETRACT. THE SEAT BELT WAS PULLED OUT TO BUCKLE AND FAILED TO RETRACT TO FIT THE PASSENGER. IT IS ALL THE WAY OUT AND CANNOT BE USED.

NHTSA ODI 11376972

STATIONARY VEHICLE LEFT STRANDED. ENGINE WASS IMMOBILIZED KEY NOT RECOGNIZED

NHTSA ODI 11376378

MY PASSENGER AIR BAG LIGHT WENT OFF ON THE DASHBOARD AND MY HORN NO LONGER WORKS. THIS ALL HAPPENED IN THE SAME MONTH.

NHTSA ODI 11372986

WHEN I USED THE HORN MY ENGINE DIED AND CAR WOULD NOT START BACK UP. I WAS DRIVING ON THE HIGHWAY AT THE TIME.

NHTSA ODI 11365090

THE LOW BEAMS ON DRIVER AND PASSENGER SIDE HAVE FAILED 12 TIMES AND REQUIRED ME BUYING NEW H7 BULBS. THEY HAVE ON 3 OCCASIONS WENT OUT SIMULTANEOUSLY WHILE DRIVING AT NIGHT ON THE HIGHWAY. THE REAR TAIL LIGHT ALSO RANDOMLY TURNS OFF, REQUIRING OPENING AND SHUTTING THE TRUNK TO GET IT TO COME BACK ON OR SHUTTING OFF THE CAR AND RESTARTING IT TO GET THE TAILLIGHT BACK ON. THIS HAS BEEN OCCURRING SINCE 30K MILES, MY VEHICLE NOW HAS 135K.

NHTSA ODI 11364648

I TURNED MY VEHICLE ON AND NOTICED THAT MY HEAD UNIT WOULD NOT TURN ON. SCREEN WAS BLACK. I CHECKED THE FUSES AND ALL THE WIRES AND EVERYTHING WAS NORMAL.

NHTSA ODI 11362728

WHILE DRIVING ON A CITY STREET MY CHECK ENGINE LIGHT CAME ON AND STARTED BLINKING THEN STOPPED BLINKING AND IS NOW ON ALONG WITH THE EPC CODE. THIS IS THE 3RD TIME IN 2 YEARS MY VEHICLE HAS DONE THIS SO I KNOW ITS THE IGNITION COILS CAUSING A MISFIRE. MY VEHICLE NOW SHAKES WHEN IM STOPPED AND HAS A TICKING SOUND AT RED LIGHTS, THIS IS VERY UNSAFE AND NEEDS TO BE CORRECTED 3 TIMES IN 2 YEARS IS WAY TO MANY TIMES FOR MY IGNITION COILS TO BE REPLACED.

NHTSA ODI 11361634

RADIO JUST STOPPED WORKING ALL OF A SUDDEN CHECKED WIRES AND FUSES WHICH WERE GOOD CAN'T SEEM TO FIND WHAT THE PROBLEM IS.

NHTSA ODI 11344000

I HAVE BEEN GETTING HORRIBLE GAS MILAGE (250 PER TANK). THIS HAS BEEN FOR OVER A YEAR NOW OF TRYING DIFFERENT THINGS (DRIVING, FUELING, REPAIRS, ECT.).

NHTSA ODI 11343980

HORN DOESN'T WORK ON THE STEERING WHEEL. AIR BAG LIGHT FREQUENTLY FAILS TO INITIALLY ILLUMINATE WHEN FIRST STARTING THE CAR. CRUISE CONTROL DOES NOT WORK. ONE WOULD BELIEVE THERE IS A CLOCK SPRING ISSUE. HOW MY SPECIFIC JETTA WAS NOT INCLUDED IN THE ORIGINAL RECALL OF CLOCK SPRINGS IS CONCERNING.

NHTSA ODI 11342292

2 MONTHS AGO KEY GOT STUCK IN IGNITION WOULD NOT TURN OFF. THE KEY WILL NOT T URN TO OFF POSITION AND CAR KEEPS RUNNING. IT HAPPENED 2 MORE TIMES THEN YESTERDAY IT HAPPENED 5 TIMES. CAR HAD TO BE STALLED MANUALLY IN ORDER FOR IT TO STOP RUNNING. THE KEY WOULD THEN COME OUT OF IGNITION. THIS IS BECOMING A MAJOR SAFETY ISSUE. AM TAKING TO DEALER TO GET FIXED HOPEFULLY

NHTSA ODI 11342352