What 610 owners told NHTSA about the 2011 Toyota Sienna

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING VARIOUS SPEEDS, THE REAR PASSENGER SIDE SLIDING DOOR INDEPENDENTLY OPENED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 107,000. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS UNAVAILABLE.

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SLIDING DOORS OPENED WHILE DRIVING, TURNED OFF AUTOMATIC AND USED MANUAL OPENING, DOOR WILL NOT LATCH CLOSED NOW WHILE USING MANUAL OPERATION, LIGHTS INTERIOR NOW STAY ON. REAR DOOR AND SIDE SLIDING NOW INDICATE ON SCREEN OPEN FROM TIME TO TIME WHILE DRIVING NOW. *TR

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THE HOOD JUST OPENED UP WHEN DRIVING AT 55MPH TO 60MPH AND HIT THE WINDSHIELD, THE GLASS IS TOTALLY BROKEN, STILL THE HOOD DOOR IS ATTACHED TO THE VEHICLE. *TR

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CABLES FOR BOTH POWERED SLIDING SIDE DOORS BROKE WITHIN 2 MONTH PERIOD. PASSENGER SIDE DOOR CANNOT BE OPENED. DRIVER DOOR CAN BE OPENED AND CLOSED MANUALLY. WROTE LETTER TO TOYOTA, AFTER GETTING ESTIMATE OF $1,600 PER DOOR TO FIX, ASKING FOR SOME SORT OF HELP. SAME PROBLEM ON OLDER MODELS WAS COVERED UNDER RECALL. UP TO 2009 MODELS. TOYOTA DECLINED ANY TYPE OF HELP. OFFERED $750 OFF NEW VEHICLE. THIS IS A SAFETY HAZARD WHEN TRANSPORTING GRANDCHILDREN.

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TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE ATTEMPTING TO OPEN THE REAR DRIVER'S SIDE DOOR, THE DOOR ONLY OPENED ENOUGH FOR SMALL CHILDREN TO GET IN AND OUT OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE PASSENGER SIDE DOOR ONLY OPENED A FEW INCHES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS ADVISED TO CONTACT THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 96,000. UPDATED 01/11/2017*CT THE CONSUMER STATED MANUFACTURER WAS NOTIFIED BUT INFORMED THEY COULD NOT ASSIST WITH THE PROBLEM. *TR

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TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 25 MPH, THE DRIVER SIDE SLIDING DOOR OPENED WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SLIDING DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.

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TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE DOOR FOR THE FUEL TANK WAS FRACTURED AND THE REAR DRIVER SIDE SLIDING DOOR FAILED TO OPEN. THE DEALER STATED THAT THE FUEL DOOR AND HINGE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.

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THE POWER SLIDING DOOR STOPPED WORKING.. UPON CLOSE NOTICE, IT LOOKS LIKE THE CABLE IS BROKEN. I AM SURPRISED TO SEE THIS ISSUE ON MY 2011 MODEL SIENNA XLE ALL WHEEL DRIVE. IT LOOKS LIKE THERE WAS A RECALL RELATED TO THIS ISSUE IN THE PREVIOUS GENERATION AS SHOWN IN THIS LINK. HTTP://MEDIA.FIXED-OPS.COM/TOY_CAMPAIGNS/CSP-ZTS.PDF. IT SEEMS LIKE THE EXTENDED WARRANTY COVERS MODELS FROM 2007 TO 2010... BUT MY CAR IS A 2011 YEAR MODEL PURCHASED DURING 2010.

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THE REAR PASSENGER DOOR CABLE SNAPPED COMPLETELY CUT IN HALF AND THE DOOR DOES NOT FUNCTION. THE CAR WAS PARKED WHEN THIS HAPPENED AS I WAS UNLOADING.

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PRESSED BUTTON TO OPEN POWER SLIDER (WITH CHILD INSIDE WAITING TO EXIT VEHICLE). WITH DOOR HALFWAY OPEN, CABLE SNAPPED AND DOOR FROZE. THE CABLE WAS EXPOSED TO THE INSIDE OF THE PASSENGER COMPARTMENT WHEN THIS OCCURRED. DOOR IS NOW INOPERABLE (EVEN MANUALLY) AFTER BEING "DIAGNOSED" WITH "BROKEN CABLE" BY DEALERSHIP. DEALERSHIP AND TOYOTA WERE SENT COMPLAINT IN WRITING.

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SLIDING DOOR CABLE BROKE DUE TO CORROSION

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THERE HAS BEEN A RECALL ON THE CHAIN AND BOLT ASSEMBLY THAT HOLDS THE SPARE TIRE UNDER THE CHASSIS BECAUSE THE PARTS RUST AND CAN BREAK DROPPING THE TIRE IN THE ROAD AND LEADING TO AN ACCIDENT. THEIR RESPONSE IS TO PUT THE TIRE INSIDE THE CAR TAKING UP SIGNIFICANT SPACE AND LIMITING SPACE. IT IS ALMOST A YEAR AND THEY STILL HAVE NO IDEA WHEN THEY WILL HAVE REPLACEMENTS. IT SEEMS PRETTY CLEAR THAT THEY AREN'T TRYING!! IS THERE ANY TIME LIMIT FOR THIS REMEDY? *TR

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TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR CABLE AND THE DOOR MOTOR FAILED. AS A RESULT, THE DOOR OPEN WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE DOOR CABLE AND THE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

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IN JULY OF 2011 TOYOTA SENT A NOTICE OF RECALL ON THE 2WD SIENNA VANS FOR A PROBLEM OF EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER. THEY SAID THE REMEDY WAS UNDER DEVELOPMENT. IT IS NOW DECEMBER AND EVERY TIME I CALL TOYOTA THEY SAY THEY HAVE NOT YET DEVELOPED A REMEDY AND ARE WORDING ON IT. HEIR TEMPORARY SOLUTION WAS TO REMOVE THE SPARE TIRE AND PUT IT IN THE BACK OF THE VAN. TO ME A REASONABLE TIME FOR THIS TO BE RESOLVED WOULD BE 1-2 MONTHS, IT IS NOW GOING ON 5 MONTHS AND NO NOTICE OF RESOLUTION. I FEEL THAT MYSELF AND EVERYONE ELSE EFFECTED BY THIS RECALL NOTICE HAVE WAITED FAR TO LONG. *TR

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POWER SLIDING BACK DOORS ATTEMPTING TO OPEN WHILE DRIVING, STICKS IN PARTIAL OPENING. FEAR DOORS WILL OPEN AND KIDS WILL FALL OUT WHILE DRIVING. MULTIPLE COMPLAINTS ONLINE WITH SAME PROBLEM. COSTS ARE EXPENSIVE TO REPAIR. *TR

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THE WHEELS ON THE DRIVER SIDE SLIDING DOOR BROKE CAUSING IT TO STOP WORKING AND SHATTERING THE BACK WINDOW OF MY VAN. MY CHILD WAS SITTING BY THE WINDOW THAT SHATTERED. WE WERE VERY LUCKY SHE WAS NOT INJURED BY THE GLASS. *TR

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TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V273000 (STRUCTURE: BODY). AFTER CONTACTING BOTH THE DEALER AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT A REMEDY TO REPAIR THE DEFECT HAD NOT YET BEEN DEVELOPED AND NO ESTIMATED TIME TO GET THE VEHICLE REPAIRED COULD BE PROVIDED.

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TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES). THE VEHICLE WAS TAKEN TO A DEALER, WHERE THE SPARE TIRE RACK WAS REMOVED, BUT NOT REPLACED. THE CONTACT WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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MY CAR WAS RECALLED ABOUT TWO MONTHS AGO FOR A TEMPORARY REPAIR OF THE CONNECTOR TO HOLD THE SPARE TIRE. THIS RESULTED IN THE SPARE TIRE BEING PLACED IN THE BACK-SEAT AREA OF THE VAN. THIS PREVENTS ME FROM USING THE FOLD DOWN FEATURE AND FULL STORAGE AREA. ON OCTOBER 20, 2014, I CALLED THEIR 888-270-9371 NUMBER TO SEE HOW MUCH LONGER BEFORE A PERMANENT FIX WOULD BE COMPLETED. I RECEIVED A VAGUE ANSWER THAT IT SHOULD BE DONE IN NOVEMBER 2014. I STILL WAIT A SOLUTION, AND BELIEVE THAT THIS ISSUE SHOULD HAVE BEEN LONG AGO RESOLVED. UPDATED 09/23/15.*JB

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I WAS TRAVELING IN AN AREA SURROUNDED BY CONSTRUCTION BARRELS TRYING TO NAVIGATE MY TURN. THE PERSON IN FRONT OF ME STOPPED SUDDENLY, AND I HIT HIM IN THE REAR. THE VEHICLE SUSTAINED ALMOST $9000 WORTH OF DAMAGE, HOWEVER WAS NOT TOTALED. THE AIRBAG DID NOT DEPLOY. WE ASKED TOYOTA FOR AN EXPLANATION, AND THEY FINALLY SENT A THIRD PARTY TO INVESTIGATE. WE WERE SENT THE DOWNLOAD OF THE CRASH DATA RECORDER, BUT NO EXPLANATION OF WHAT IT MEANT, AND TOYOTA DETERMINED THAT THE AIRBAG WAS NOT FAULTY, EVEN THOUGH THE CRASH DATA RECORDER SHOWS I HIT SOMEONE FRONT-TO-REAR TRAVELING 38 MILES PER HOUR. AFTER WAITING 3 MONTHS ON TOYOTA, WE FINALLY GAVE UP AND ARE HAVING THE VEHICLE REPAIRED. I HAVE A CHRONIC NECK CONDITION WHICH WAS NOT CAUSED BY THE ACCIDENT BUT WAS GREATLY AGGRAVATED AND MADE MORE PAINFUL FROM THE ACCIDENT. WE HAVE ASKED TOYOTA FOR AN EXPLANATION OF THE DATA FROM THE RECORDER, BUT HAVE NOT BEEN PROVIDED ONE, ONLY SENT A LETTER STATING TOYOTA WAS NOT AT FAULT AND THAT INJURIES SUCH AS MINE AREN'T PROVEN TO BE PREVENTED BY THE AIRBAG. ..UPDATED 11/03/14 *BF UPDATED 4/28/2015 *JS *TR

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OUR 2011 SIENNA HAD A MALFUNCTIONING REAR PASSENGER DOOR. RUSTED DOOR LATCHES WERE IDENTIFIED AS THE PROBLEM. HOW DOES A THREE YEAR OLD VEHICLE HAVE RUSTED LATCHES? THE REPAIR COST OVER $1200. THE CUSTOMER SERVICE AT DIELHL TOYOTA DEALERSHIP BLAMED THE PROBLEM ON WEATHER. WRONG PARTS WERE INITIALLY DELIVERED, THE CORRECT PARTS HAD TO BE SENT IN FROM CA, RESULTING IN A THREE DAY REPAIR JOB. THE CUSTOMER SERVICE REP., [XXX], DID NOT EVEN APOLOGIZE FOR THE DELAY AND INCONVENIENCE. WHEN I ATTEMPTED TO CALL TOYOTA DIRECTLY TO PASS ALONG MY COMPLAINT, I WAS ??LOST?? IN THEIR AUTOMATED PHONE ANSWERING SYSTEM. I THEN CONTACTED THEM VIA EMAIL, I AM STILL WAITING FOR A RESPONSE. THE DEALERSHIP REPLACED LATCHES AND TOLD US THAT ALL OF THE DOOR LATCHES ON THE VEHICLE WERE LUBED. WE CHECKED THE OTHER DOOR LATCHES, AND FOUND THEY WERE NOT ??LUBED??. THIS VEHICLE??S MANUFACTURE QUALITY CERTAINLY HAS NOT MET OUR EXPECTATIONS OR THE TOYOTA REPUTATION WE THOUGHT WE HAD PURCHASED. NOT ONLY IS THE PRODUCT PERFORMANCE POOR, SO IS THE CUSTOMER SERVICE AND SUPPORT. THIS PROBLEM NOT ONLY IS A MANUFACTURING ISSUE, BUT COULD POSE TO BE A MAJOR SAFETY ISSUE IF EARLY DOOR LATCH DETERIORATION RESULTS IN DEFECTIVE LOCKING AN LATCHING OF REAR PASSENGER DOORS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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FAILURE OF STRUTS ON REAR HATCH. REAR HATCH DOES NOT OPEN ON ITS OWN. HATCH SLAMS SHUT. RISK OF INJURY. *TR

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THE AIR CONDITIONER HOUSING IS LEAKING WATER ONTO SAFETY-CRITICAL PARTS. THIS HOUSING IS MADE OF PLASTIC PARTS THAT ARE GLUED TOGETHER. WATER IS CONDENSED DURING THE COOLING CYCLE, AND IT THEN COLLECTS AT THE BOTTOM AND EXITS THE VEHICLE THROUGH A RUBBER HOSE. THE GLUE HOLDING THE HOUSING TOGETHER HAS FAILED. WATER IS LEAKING FROM THE HOUSING AND RUNNING ONTO THE COMPUTER MODULE THAT DEPLOYS THE AIRBAGS. I HAVE BEEN ADVISED BY THE DEALER THAT IT IS NOT SAFE TO DRIVE THE VEHICLE WITH A WET MODULE BECAUSE THE AIRBAGS CAN DEPLOY WHILE MOVING, OR THAT THEY MIGHT NOT DEPLOY IN THE EVENT OF A COLLISION. AN IDENTICAL PROBLEM AFFECTS TOYOTA MODELS CAMRY, AVALON, AND VENZA. THIS RECALL CAN BE FOUND AT: WWW.TOYOTANEWS.PRESSROOM.TOYOTA.COM THE RECALL INFO IS: RELEASES/TOYOTA/RECALL+CAMRY+AVALON+VENZAOCT17 THIS WILL TURN INTO A SERIOUS SAFETY ISSUE AS THESE VEHICLES GET OLDER WATER CAN LEAK ONTO THE DEPLOYMENT MODULE WITHOUT BEING SEEN. IN MY PARTICULAR CASE, THE WATER HAD APPARENTLY BEEN LEAKING FOR SOME TIME - PERHAPS A YEAR OR TWO - AND WAS DETECTED PURELY BY CHANCE. THERE WAS SIGNIFICANT RUST ON THE FLOORBOARD OF THE VEHICLE. I HAVE DISCUSSED THE ISSUE WITH TOYOTA, AND THEY REFUSE TO DO ANYTHING ABOUT IT. THE CIRCUMSTANCES OF THE RECALL ON CAMRY, AVALON, AND VENZA APPEAR TO BE IDENTICAL TO THE CIRCUMSTANCES I HAVE EXPERIENCED, YET THERE IS NO RECALL ON THE SIENNA. THIS APPEARS TO BE AN UNSAFE CONDITION. I WOULD APPRECIATE IT IF YOU WILL TAKE A LOOK. *TR

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WITHIN ONE WEEK OF PURCHASE, THE DRIVER SIDE, POWER ASSIST SLIDING DOOR FAILED TO OPEN COMPLETELY. AFTER INITIALLY OPENING SIX INCHES IT WOULD ONLY MOVE FOUR INCHES IN EITHER DIRECTION BY PULLING THE EXTERIOR HANDLE. ONLY WITH MULTIPLE PULLS/JERKS COULD THE DOOR BE FULLY OPENED OR CLOSED. THIS PROBLEM WOULD MANIFEST UNPREDICTABLY, MOST OFTEN WITH THE DRIVER SIDE POWER DOOR, BUT ONCE WITH THE PASSENGER SIDE. OTHERWISE THE DOORS FUNCTIONED PROPERLY ABOUT EIGHTY PERCENT OF THE TIME. THIS FAILURE APPEARS TO INVOLVE A SAFETY FEATURE WHICH PREVENTS THE DOOR FROM ADVANCING WHEN SUFFICIENT RESISTANCE IS MET. IN ALL CASES OF FAILURE NO MECHANISM FOR RESISTANCE WAS FOUND. MY FEAR IS THAT THE SAFETY FEATURE MAY ALSO FAIL WHEN IT NEEDS TO PERFORM PROPERLY, TO PREVENT AN ARM OR LEG FROM BEING CRUSHED. *TT

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TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR WOULD CLOSE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE POWER DOOR MOTOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 92,150. UPDATED 03/31/14*LJ UPDATED 04/1/2014 *JS

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