What 610 owners told NHTSA about the 2011 Toyota Sienna

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE OPERATING THE VEHICLE, THE SLIDING DOOR AND LIFTGATE SENSOR INDICATORS ERRONEOUSLY ILLUMINATED, INDICATING THAT THE DOORS WERE OPEN. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE DRIVING OVER BUMPS OR MAKING TURNS. ALSO, WHEN THE FAILURE OCCURRED, THE INTERIOR DOME LIGHT WOULD ILLUMINATE AS IF THE DOORS WERE OPEN. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE FAILURE WAS RECALLED BY THE MANUFACTURER, BUT NO REMEDY WAS AVAILABLE. THE CONTACT LATER RECEIVED A RECALL NOTIFICATION FROM THE MANUFACTURER FOR NHTSA CAMPAIGN NUMBER: 16V858000(STRUCTURE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

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THE REAR SLIDER DOORS WILL CLOSE 2/3 OF THE WAY AND REOPEN. HAVE TO MANUALLY PUSH TO CLOSE WHICH IS DIFFICULT. DEALER CLAIMS THE CHORD IS GETTING STUCK IN MOTOR AND MOTOR NEEDS TO BE REPLACED FOR $1800.

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MOTOR ON SLIDING DOORS HAVE NOT WORKED PROPERLY SINCE WE FIRST PURCHASED IT BRAND NEW. WE WERE TOLD THEY "STICK" BECAUSE THE RUBBER SEALS ARE SO NEW. THE DOORS ONLY OPEN PART OF THE TIME. 50% OF THE TIME WHEN YOU OPEN THEM, THEY BEEP LOUDLY AND GET STUCK, JUST LIKE DAY ONE. TOYOTA CONTINUES TO CLAIM THERE IS NOTHING WRONG WITH IT AND ANYTIME WE'VE MENTIONED IT, THEY SAY THEY FOUND NO PROBLEMS. IT'S A SAFETY HAZARD BECAUSE THEY GET JAMMED AND CAN ONLY BE YANKED OPEN MANUALLY. A CHILD COULD NOT OPEN IT IN THE EVENT OF AN EMERGENCY WHERE THEY NEED TO MAKE A QUICK ESCAPE. THE SEAL ON THE WINDOW IS ALSO BROKEN AND PULLS DOWN WHEN YOU OPEN THE WINDOW . THE SEAL PULLS DOWN WITH IT. THIS HAPPENED TO OUR BRAND-NEW TOYOTA CAMRY, AS WELL AS MY MOTHER'S BRAND NEW TOYOTA FJ CRUISER. TOYOTA HAS CHECKED IT OUT AND THEY CLAIMED IT'S WEAR AND TEAR. THEY REPLACED IT FOR FREE THE FIRST TIME, BUT LESS THAN A YEAR LATER IT HAPPENED AGAIN! NOW I SEE A RECALL ON DOORS, THIS NEEDS TO B ADDRESSED, THAT RECALL IS NOT BEING HANDLED YET EITHER . AGAIN, IT'S A SAFETY HAZARD FOR CHILDREN GETTING OUT, OR DOORS FLYING OPEN WHEN VEHICLE IS IN MOTION.

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TAKATA RECALL - ISSUE REMAINING SINCE RECEIVING A NOTICE DATED MAY 23, 2016...ALMOST ONE YEAR. ALSO A RECALL INVOLVING A SLIDING POWER DOOR SYSTEM THAT WAS ISSUED NOVEMBER 22, 2016. NEITHER RECALL HAS A FIX AND BOTH ARE POTENTIALLY VERY DANGEROUS SAFETY ISSUES. I HAVE CONTACTED TOYOTA NUMEROUS TIMES AND THEY REFUSE TO PROVIDE ALTERNATE, SAFE TRANSPORTATION FOR MY FAMILY, WHICH INCLUDES 3 YOUNG CHILDREN. I AM DRIVING MY FAMILY AROUND EVERY DAY WITH A POTENTIAL AIRBAG AND/OR SLIDING DOOR MALFUNCTION WAITING TO HAPPEN. IT HAS BEEN A VERY LONG TIME AND NEITHER OF THESE ISSUES HAS A DATE BY WHICH THEY ARE TO BE FIXED.

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NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 16V858 RECALL DATE: NOVEMBER 22, 2016 MANUFACTURER RECALL NUMBER: G14 SUMMARY: IN THE INVOLVED VEHICLES, THERE IS A POSSIBILITY THAT UNDER CERTAIN LIMITED CONDITIONS, IF THE SLIDING DOOR OPENING OPERATION IS IMPEDED, THE SLIDING DOOR MOTOR CIRCUIT COULD BE OVERLOADED, OPENING THE FUSE FOR THE MOTOR. SAFETY RISK: IF THIS OCCURS WHEN THE DOOR LATCH IS IN AN UNLATCHED POSITION, THE DOOR COULD OPEN WHILE DRIVING, INCREASING THE RISK OF INJURY TO A VEHICLE OCCUPANT. REMEDY: TOYOTA IS CURRENTLY PREPARING THE REMEDY FOR THIS CONDITION. UNTIL THEN, TOYOTA WILL SEND AN INTERIM OWNER NOTIFICATION INFORMING THE CUSTOMER OF THE CONDITION AND THAT THEY WILL BE NOTIFIED AGAIN WHEN THE REMEDY BECOMES AVAILABLE. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE MANUFACTURER NOTES: IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA. THIS RECALL DATA LAST REFRESHED: APR 1, 2017

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WE RECEIVED THE RECALL NOTICE ON THE POWER SLIDING DOORS. WE TURNED OFF THE POWER TO THE DOORS AS DESCRIBED IN THE RECALL LETTER. JUST THIS WEEKEND THE PASSENGER SIDE SLIDING DOOR WILL NOT CLOSE AND ENGAGE. THE DOOR STAYS OPEN AND WILL NOT LATCH. WE TOOK THE RECALL LETTER WITH TO THE TOYOTA DEALER AND THEY CLAIM THIS ISSUE IS NOT RELATED TO THE RECALL. WE DID NOT HAVE IT REPAIRED BUT TOOK IT BACK HOME. WE CALLED THE TOYOTA CUSTOMER EXPERIENCE CENTER ON THE RECALL LETTER AND DESCRIBED THE SITUATION. WHILE ADMITTING THE RECALL IS A DOOR MOTOR ISSUE, THEY DENIED THAT OUR PROBLEM IS RELATED TO THE RECALL. EVERYTHING THEY DESCRIBED ABOUT THE REASON FOR THE RECALL IS WHAT IS WRONG WITH OUR DOOR. THE LOCAL TOYOTA DEALER WHERE WE TOOK THE VAN TODAY GAVE US AN ESTIMATE FOR REPAIR OF $1556.31 + TAX.

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I EXPERIENCE BATTERY DRAIN THAT WILL EMPTY MY BATTERY IF I COMPLETELY SHUT OFF THE VAN, REMOVE THE KEYS, AND REMAIN IN THE VAN FOR LONGER THAN 10 MINUTES. THIS OCCURS AFTER TESTING THE ALTERNATOR AND REPLACING THE BATTERY. IT HAPPENED THE MONTH AFTER I PURCHASED THE VAN AT JUST ONE YEAR OLD. I HAVE AT THE SAME TIME EXPERIENCED THE FRONT HEADLIGHT BURNING OUT AND/OR GOING OUT REPEATEDLY. I BELIEVE THERE IS SOMETHING INNATELY CAUSING BATTERY DRAIN HAVING TO DO WITH THE HEADLIGHT OR THE PRESSURE SENSOR OF THE SEAT THAT THE PASSENGER SITS IN.

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TAKATA RECALL WE RECEIVE A RECALL NOTICE FOR THE TAKATA PASSENGER AIRBAG IN JUNE 2016. WE HAVE FOLLOWED THE RECALL NOTICE AND HAVE NOT HAD A PASSENGER IN THE FRONT SEAT. IT HAS BEEN OVER 6 MONTHS AND THERE HAS BEEN NO REPAIR FOR THIS RECALL. JUST YESTERDAY JANUARY 23, 2017 WE RECEIVED ANOTHER RECALL NOTICE FOR THE ELECTRICAL ISSUE FOR THE POWER DOORS AND IT INSTRUCTED TO SHUT THE POWER OFF THE POWER DOORS. AFTER RECEIVING THIS NOTICE THE VAN ITSELF IS ALMOST RENDERED USELESS WITH THE EXCEPTION OF TRANSPORTING DRIVER. THIS IS VERY UNPROFESSIONAL FOR TOYOTA TO NOT QUICKLY RESOLVE THESE MATTERS AND PROVIDE CUSTOMER SERVICE TO THEIR CUSTOMERS REGARDING THEIR MISTAKES. THERE SHOULD BE GREATER PRESSURE ON TOYOTA TO QUICKLY REMEDY THESE RECALLS. *TR

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TAKATA RECALL I RECEIVED THE RECALL NOTICE FROM TOYOTA EARLY JUNE OF 2016 TO STATE THAT THE PASSENGER SIDE AIRBAG HAS BEEN RECALLED AND THE REMEDY WAS NOT READY. IT HAS BEEN MORE THAN HALF YEAR SINCE THEN, AND THE REMEDY IS STILL NOT READY. NONE OF THE DEALERS HAS IT. TOYOTA HASN'T SENT ANY FOLLOW UP NOTICE SINCE THEN. I JUST RECEIVED ANOTHER RECALL NOTICE FROM TOYOTA LAST WEEK TO STATE THAT THE SLIDE DOORS ON THE SIENNA COULD OPEN DURING THE DRIVING. MY KIDS SIT ON IT EVERYDAY, AND IT IS REALLY SCARY EVEN THOUGH I ALREADY TURNED OFF THE POWER DOOR FUNCTION. EVEN MORE SCARY, BASED ON THE EXPERIENCE OF THE AIRBAG, HARD TO KNOW HOW LONG TOYOTA WILL TAKE CARE OF THIS RECALL. CAN SOMEONE LOOK INTO THE PROBLEM WITH TOYOTA AND URGE THEM TO TAKE THE ACTION AND START REPAIRING ALL THE CRITICAL RECALLS? *TR

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TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE INTERIOR LIGHTING ILLUMINATED UPON MAKING A TURN. THE LIGHTS DIMMED AFTER THE TURN WAS COMPLETED. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED BY A DEALER OR AN INDEPENDENT MECHANIC. THE DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER TO SCHEDULE AN APPOINTMENT. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100,000.

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TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 25 MPH, THE DRIVER SIDE SLIDING DOOR OPENED WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SLIDING DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.

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SLIDING DOOR OPENED AS USUAL, WITH A VAN FULL OF 3 CHILDREN, AGE 8 AND UNDER. POURING DOWN RAIN, THE DOOR DECIDES TO MALFUNCTION, AND WOULD NOT CLOSE ELECTRICALLY OR MANUALLY. I HAD TO DRIVE HOME W/ THE DOOR OPEN. THE PROBLEM HAS SINCE BEEN ONGOING AND NOW WE JUST DON'T USE THE DOOR. *JS

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THE POWER SLIDING DOOR STOPPED WORKING.. UPON CLOSE NOTICE, IT LOOKS LIKE THE CABLE IS BROKEN. I AM SURPRISED TO SEE THIS ISSUE ON MY 2011 MODEL SIENNA XLE ALL WHEEL DRIVE. IT LOOKS LIKE THERE WAS A RECALL RELATED TO THIS ISSUE IN THE PREVIOUS GENERATION AS SHOWN IN THIS LINK. HTTP://MEDIA.FIXED-OPS.COM/TOY_CAMPAIGNS/CSP-ZTS.PDF. IT SEEMS LIKE THE EXTENDED WARRANTY COVERS MODELS FROM 2007 TO 2010... BUT MY CAR IS A 2011 YEAR MODEL PURCHASED DURING 2010.

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TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE CVT WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

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SLIDING DOOR CABLE BROKE DUE TO CORROSION

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SLIDING POWER DOORS WORK INTERMITTENTLY AND HAVE NEEDED TO BE FORCED OPEN OR CLOSED ON OCCASION. HOWEVER I ATTEMPTED TO USE THE HANDLE TO ACTIVATE THE POWER DOOR TO OPEN THE DOOR IN ORDER TO PLACE MY SON IN HIS CAR SEAT, THE DOOR BEGAN TO OPEN, AND THEN STOPPED AFTER ONLY OPENING AN INCH. THE DOOR AJAR ALARM BEGAN SOUNDING. I PULLED THE DOOR OPEN PACKED MY LITTLE ONE UP IN HIS CAR SEAT AND WENT TO SHUT THE DOOR. THE DOOR WOULD NOT LATCH TO STAY CLOSED AND THE DOOR WOULD MOVE FREELY WITHOUT THE USE OF THE DOOR HANDLE. THE VEHICLE IS NOW UNSAFE TO TRANSPORT ANYONE IN AS DOOR CAN NOT BE CLOSED. AT LEAST THIS HAPPENED AT HOME PARKED IN THE DRIVEWAY. BUT IF THESE DOORS ARE FAILING UNDER NORMAL CIRCUMSTANCES I NO LONGER FEEL I HAVE A SAFE VEHICLE TO TRANSPORT MY FAMILY IN. WHO KNOWS WHAT WOULD HAPPEN UNDER MORE STRESSFUL CONDITIONS. MY HUSBAND HAD TO TIE THE DOOR SHUT IN ORDER TO TAKE THE VEHICLE TO THE DEALER WHERE THE EXPECTED REPAIR PART WAS $937.00. I THOUGHT BUYING TOYOTA WAS BUYING QUALITY BUT, I GUESS THEY DON'T MAKE THEM LIKE THEY USED TO. I'M NOT SURE IF THIS IS A DESIGN FLAW THAT TOYOTA NEEDS TO EVALUATE BEFORE SOMEONE GETS SERIOUSLY INJURED OR LOSS OF LIFE OCCURS BUT, IT'S FOURS YEARS OLD AND DOOR COMPLAINTS, AFTER DOING SOON RESEARCH ARE NOTHING NEW. NEXT VEHICLE.. IF I STILL NEED THE PASSENGER SPACE A MINIVAN HAS TO OFFER I THINK I'LL LOOK AT HONDA INSTEAD. *TR

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TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE HESITATED TO STOP. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE WINDOWS FAILED TO OPERATE AND THE SLIDING DOORS FAILED TO STOP AUTOMATICALLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE WINDOWS WERE REPAIRED BUT THE SLIDING DOORS WERE NOT. THE SPECIFICS OF THE REPAIRS WERE UNKNOWN. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO START AND REQUIRED TO BE JUMP STARTED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE BATTERY WAS REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100.

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TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR CABLE AND THE DOOR MOTOR FAILED. AS A RESULT, THE DOOR OPEN WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE DOOR CABLE AND THE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

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POWER SLIDING BACK DOORS ATTEMPTING TO OPEN WHILE DRIVING, STICKS IN PARTIAL OPENING. FEAR DOORS WILL OPEN AND KIDS WILL FALL OUT WHILE DRIVING. MULTIPLE COMPLAINTS ONLINE WITH SAME PROBLEM. COSTS ARE EXPENSIVE TO REPAIR. *TR

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I WAS BACKING OUT OF MY DRIVEWAY AND HEARD A CLUNK. THE AREA WAS CLEAR SO I DIDN'T HIT ANYTHING. LOST POWER STEERING AND POWER BRAKES. THE INFORMATION SCREEN FLASHED MESSAGES TO CHECK BRAKES AND CONTACT DEALER. I DROVE BACK INTO DRIVEWAY WITH DIFFICULT STEERING AND SLOW ENOUGH TO NOT NEED BRAKES. THE ENGINE WAS RUNNING FINE. I SHUT IT OFF THINKING SOMETHING NEEDED TO RESET. IT WOULD NOT START AGAIN. HAT IT TOWED TO DEALER. THEY REPLACED A FUSE ($445.00 + TOWING). MY CONCERN IS THAT IF THIS HAD HAPPENED WHILE IN TRAFFIC AT A HIGHER RATE OF SPEED, IT WOULD BE DIFFICULT TO STEER OR STOP. THE DEALER STATED THEY HAD NEVER SEEN THIS BEFORE WHERE THE ENGINE WOULD CONTINUE TO RUN AND THE FUSE IS USUALLY BLOWN IF SOMEONE REVERSES POLARITY DURING A JUMP START. I HAVE HAD THE VEHICLE FOR OVER 1 YEAR AND HAVE NEVER JUMP STARTED IT. *TR

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I WAS PARKING THE CAR AND NEEDED TO MOVE THE VEHICLE BACKWARD IN A PARKING LOT WITH A SLIGHT SLOPE. WHEN I ATTEMPTED TO MOVE THE SHIFT LEVER TO REVERSE THE LEVER LOCKED UP AND THE VEHICLE STARTED TO ROLL BACKWARD. I APPLIED THE BRAKES TO NO AVAIL AND THE ENGINE DIED. THE STEERING WAS LOCKED. THE IGNITION SWITCH ALSO LOCKED. THE VEHICLE STOPPED . I CALLED THE TOYOTA DEALER AND THE SERVICE MANAGER SAID TO APPLY THE BRAKES VIGOROUSLY, AT THE SAME TIME PUMP THE ACCELERATOR AND TURN THE IGNITION. I DID AND THE FUNCTIONS ALL STARTED WORKING. NO DAMAGE, NO INJURIES. THIS OCCURRED IN FREDERICKS BURG, TX THIS APPEARS TO BE THE SAME INCIDENT IN COMPLAINT # 10585286, DATED 3-17-2014. *TR

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THE SECURITY ALARM GOES OFF AT RANDOM TIME. I TOOK IT TO A TOYOTA DEALER AND THEY TELL ME THEY CANT DUPLICATE THE PROBLEM. *TR

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TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE REVERSING FROM A PARKING SPACE, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO TURN IN EITHER DIRECTION AND HAD TO RESTART THE VEHICLE TO REGAIN STEERING CAPABILITIES. THE CONTACT ALSO STATED THAT ON A SEPARATE OCCASION, THE KEY COULD NOT BE TURNED IN THE IGNITION. THE CONTACT HAD TO CALL ROADSIDE ASSISTANCE TO GET THE VEHICLE STARTED. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THEY WERE UNABLE DIAGNOSE THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 24,000.

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WITHIN ONE WEEK OF PURCHASE, THE DRIVER SIDE, POWER ASSIST SLIDING DOOR FAILED TO OPEN COMPLETELY. AFTER INITIALLY OPENING SIX INCHES IT WOULD ONLY MOVE FOUR INCHES IN EITHER DIRECTION BY PULLING THE EXTERIOR HANDLE. ONLY WITH MULTIPLE PULLS/JERKS COULD THE DOOR BE FULLY OPENED OR CLOSED. THIS PROBLEM WOULD MANIFEST UNPREDICTABLY, MOST OFTEN WITH THE DRIVER SIDE POWER DOOR, BUT ONCE WITH THE PASSENGER SIDE. OTHERWISE THE DOORS FUNCTIONED PROPERLY ABOUT EIGHTY PERCENT OF THE TIME. THIS FAILURE APPEARS TO INVOLVE A SAFETY FEATURE WHICH PREVENTS THE DOOR FROM ADVANCING WHEN SUFFICIENT RESISTANCE IS MET. IN ALL CASES OF FAILURE NO MECHANISM FOR RESISTANCE WAS FOUND. MY FEAR IS THAT THE SAFETY FEATURE MAY ALSO FAIL WHEN IT NEEDS TO PERFORM PROPERLY, TO PREVENT AN ARM OR LEG FROM BEING CRUSHED. *TT

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TL* THE CONTACT OWNS 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WHO PERFORMED A DIAGNOSTIC AND DETERMINED THAT THE BATTERY FAILED AND CAUSED THE VEHICLE TO STALL. THE BATTERY WAS REPLACED HOWEVER THE DEALER COULD NOT EXPLAIN THE CAUSE OF THE BATTERY FAILURE. ADDITIONALLY, THE CONTACT STATED THAT THE ENGINE WAS PREVIOUSLY REPLACED DUE TO FAILED SPRINGS WHICH CAUSED THE VALVES TO ALSO FAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,312 AND THE CURRENT MILEAGE WAS, 31,800. *TR

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