What 610 owners told NHTSA about the 2011 Toyota Sienna

OPENED FRONT HOOD USED ROD TO HOLD HOOD UP - WHEN I WENT TO CLOS HOOD I FORGOT ABOUT ROD AND WITH VERY LITTLE PRESSURE THE HOOD CRUMPLED LIKE ALUMINUM FOIL AT THE PLACE WHERE ROD WAS

NHTSA ODI 11080810

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE POWER SLIDING DOOR FAILED TO AUTOMATICALLY OPEN OR CLOSE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT BUTLER TOYOTA (3232 HARPER RD, INDIANAPOLIS, IN 16240, (844) 829-9600) INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE. THE CONTACT CALLED THE DEALER SEVERAL TIMES AND WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11067014

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR PASSENGER SLIDING DOOR OPENED INDEPENDENTLY AND THE DOOR WARNING INDICATOR ILLUMINATED. THE DRIVER COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND ATTEMPTED TO LOCK THE SLIDING DOOR, BUT IT FAILED TO REMAIN LOCKED. THE DRIVER PLACED A ROPE AROUND THE SLIDING DOOR TO KEEP IT FROM SLIDING OPEN AND RESUMED DRIVING. THE CONTACT CALLED STOCKTON TOWN TOYOTA AT (209) 320-1800 (LOCATED AT 2150 E HAMMER LN, STOCKTON, CA 95210) AND WAS INFORMED THAT THERE WOULD BE A FEE TO DIAGNOSE AND REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE MANUFACTURER STATED THAT THE WARRANTY WAS EXPIRED AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

NHTSA ODI 11063626

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOYOTA OF HUNTINGTON BEACH IN HUNTINGTON BEACH, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

NHTSA ODI 11052570

FUEL DOOR HINGE BROKE CAUSE BY SLIDING DOOR SAFETY MECHANISM BEING TOO STIFF AND PLACED IN A BAD LOCATION.

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POWER SLIDING DOOR- THE CABLES ON BOTH SIDES OF THE VEHICLE BROKE JAMMING THE DOOR SHUT, THE CABLE NEEDED TO BE CUT FURTHER TO ALLOW THE DOOR TO OPEN FULLY AND NOW REQUIRES MANUALLY TO BE OPENED, PRIOR TO THIS THE DOORS WOULD MAKE A POPPING NOISE WHEN OPENED FROM THE MANUAL LEVER OUTSIDE OF THE DOOR.

NHTSA ODI 11033827

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE EXITING THE VEHICLE, THE DRIVER SIDE SLIDING DOOR MADE CONTACT WITH THE PASSENGER AND FAILED TO RETRACT. THE PASSENGER SUSTAINED AN INJURED BACK, WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT INDICATED THAT THE SAFETY FEATURE, WHICH ALLOWED THE SLIDING DOORS TO RETRACT WHEN MAKING CONTACT WITH SOMETHING, HAD FAILED ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT AND DID NOT BEGIN UNTIL AFTER THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V858800 (STRUCTURE). THE VEHICLE WAS TAKEN TO THE DEALER (FRONTIER TOYOTA IN VALENCIA, CA), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,950. *LN CONSUMER STATED SLIDING DOOR - DRIVERS SIDE MALFUNCTIONED UPDATED 7/19/18*JB ... *TR

NHTSA ODI 11024651

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (RIVERSIDE TOYOTA, 2025 US-41, MARQUETTE, MI 49855, (906) 228-4900) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT STATED THAT THE SLIDING DOORS ON BOTH SIDES OF THE VEHICLE AND THE REAR DOOR WERE SLOW TO OPEN. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11024273

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000, 16V340000, AND 11V560000 (STRUCTURE, AIR BAGS, EQUIPMENT). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED THREE MONTHS AGO AND STATED THAT THEY WOULD SEND THE PARTS TO URBANA, IL. A CASE NUMBER WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 11/01/17*LJ *TR

NHTSA ODI 11024004

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE HOSELTON TOYOTA DEALER LOCATED IN EAST ROCHESTER, NY WAS CONTACTED AND ADVISED THAT THEY WERE UNABLE TO SCHEDULE AN APPOINTMENT UNTIL OCTOBER OF 2017. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11020600

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. AFTER USING THE VEHICLE'S POWER SLIDING DOOR FEATURE, THE DOOR WIRES WERE JAMMED ON THE BOLTS IN THE DOOR AND PREVENTED THEM FROM CLOSING. AFTER CUTTING THE WIRE THAT WAS JAMMED ON THE BOLT, THE CONTACT WAS ABLE TO MANUALLY OPEN AND CLOSE THE DOOR. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF HUNTINGTON IN NEW YORK, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS NOT PROVIDED.

NHTSA ODI 11016026

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT PASSENGER DOOR FLUNG OPEN AND THE CORD SECURING THE WINDOW SNAPPED. THE VEHICLE WAS TAKEN TO THE DEALER (DCH FREEHOLD TOYOTA IN FREEHOLD, NJ) WHERE IT WAS DIAGNOSED THAT THE CORD FAILURE WAS DUE TO THE AGE OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED A DISCOUNT FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE), 14V273000 (TIRES), AND 11V560000 (EQUIPMENT). THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11013901

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT MAPLEWOOD TOYOTA (2873 MAPLEWOOD DR, MAPLEWOOD, MN 55109 (651) 482-1322) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 10/19/17 *BF. *JS

NHTSA ODI 11012846

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER SIDE SLIDING DOOR FAILED TO FUNCTION WHEN THE CONTROL SWITCH WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER (TOYOTA PLACE IN GARDEN GROVE, CA), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE FAILURE WAS 59,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11011148

THERE HAS BEEN A RECALL (NHTSA RECALL NO. 16V-858) ON THE TOYOTA SIENNA 2011 MINI VAN, OUR VIN NUMBER IS [XXX]. THE POWER SLIDING DOORS IN OUR VAN DO NOT OPERATE CORRECTLY, CREATING AN UNSAFE ENVIRONMENT FOR OUR YOUNG CHILD. WE ARE VERY UNPLEASED AT THE IRRESPONSIBLE MANNER IN WHICH TOYOTA IS HANDLING THIS RECALL, AS NO SOLUTION HAS BEEN OFFERED TO FIX THIS ISSUE. THOUGH THERE IS A RECALL ON THIS VEHICLE, MONTHS HAVE PASSED AND WE HAVE NOT RECEIVED ANY INFORMATION FROM THE DEALERSHIP OR TOYOTA AS TO HOW THIS DEFECT WILL BE FIXED. WE ARE VERY UNHAPPY CUSTOMERS. PLEASE CONTACT US WITH A REMEDY WHENEVER IT IS AVAILABLE, WE WANT THIS FIXED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11010819

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE:BODY:DOOR ) AND 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF THE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATIONS IN JUNE AND DECEMBER OF 2016. THE DEALER (TOYOTA OF KATY, 21555 KATY FWY, KATY, TX 77450) STATED THAT THE PARTS WERE UNAVAILABLE AND ON BACKORDER. IT WAS UNKNOWN WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 08/17/17 *BF *CN

NHTSA ODI 11006406

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT STATED THAT WHEN THE FRONT PASSENGER AND DRIVER SIDE DOOR ARMRESTS WERE TOUCHED, THE AIR BAG WARNING INDICATOR WOULD ILLUMINATE AND THE SEAT BELT CHIME WOULD SOUND. THE CONTACT CALLED THE ADVANTAGE TOYOTA DEALER AND A REPAIR APPOINTMENT WAS SCHEDULED FOR 6/26/2017. THE VEHICLE WAS NOT REPAIRED DUE TO THE REMEDY NOT HAVING ALL THE NECESSARY PARTS AVAILABLE. THE CONTACT HAD NOT RECEIVED NOTIFICATION FOR ANOTHER REPAIR APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUES. THE APPROXIMATE FAILURE MILEAGE WAS 46,056. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11006084

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE PASSENGER SIDE SLIDING DOOR ERRONEOUSLY OPENED. THE VEHICLE WAS TAKEN TO THE TOYOTA DEALER OF DANVERS LOCATED IN DANVERS, MASSACHUSETTS BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS INVALID.

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2011 TOYOTA SIENNA LE. CONSUMER WRITES IN REGARDS TO POWER SLIDING DOOR SAFETY RECALLS. *LD UPDATED 07/13/2017*JS

NHTSA ODI 10985331

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V560000 (EQUIPMENT) AND 16V858000 (STRUCTURE). THE DEALER (GATEWAY TOYOTA, 395 NJ-37, TOMS RIVER, NJ 08753, (732) 240-2000) MADE NO MENTION AS TO WHEN THE REMEDY AND PARTS WOULD BE AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE SLIDING DOORS FAILED TO OPEN AND CLOSE PROPERLY. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND THE RECALLS TO DETERMINE WHEN THE DEALER WOULD BE ABLE TO PROVIDE A SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11005107

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS), 11V560000 (EQUIPMENT), AND 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NATHAN TOYOTA OF DAVIE, FLORIDA WAS CONTACTED ABOUT THE RECALL AND STATED THAT THE REMEDY WAS UNAVAILABLE ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11004650

THE CABLE FOR THE DRIVERS SIDE SLIDING DOOR FRAYED AND SNAPPED, THE PASSENGER SIDE CABLE IS SHOWING SIGNS OF FRAY AS WELL. THE ELECTRONIC DOOR OPENING IS NOW INOPERABLE. BECAUSE OF THE WEIGHT OF THE DOOR IT IS DIFFICULT TO CLOSE AND IF PARKED ON A SLIGHT INCLINE THE DOOR CAN LOOK CLOSED BUT IN FACT IS NOT FULLY LATCHED AND CAN SLIDE OPEN WHEN YOU START MOVING. (THE CABLE SNAPPED WHEN PARKED AND THE ELECTRONIC OPENING FUNCTION WAS USED.) CURRENTLY WAITING FOR ESTIMATE FROM TOYOTA FOR THE REPAIR BUT WAS TOLD APPROXIMATELY $1200 AND MAY NOT BE PART OF THEIR ON GOING DOOR RECALL PROBLEM

NHTSA ODI 11003286

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT BOTH SLIDING DOORS ON THE VEHICLE FAILED TO OPEN AND CLOSE REMOTELY. ALSO, BOTH DOORS HAD TO BE CLOSED MANUALLY AND MADE AN ABNORMAL NOISE, AS IF THEY WERE STUCK. THE VEHICLE WAS TAKEN TO THE DEALER (LONGO TOYOTA, LOCATED ON 3534 PECK RD, EL MONTE, CA 91731), BUT WAS NOT REPAIRED DUE TO PART UNAVAILABILITY. THE DEALER INFORMED THE CONTACT TO WAIT FOR A SECOND RECALL NOTICE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 77,658. UPDATED 08/22/17*LJ UPDATED 8/25/17*JS

NHTSA ODI 11002567

NOTHING HAS HAPPENED YET, BUT THE DEALERSHIP HAS DONE NOTHING TO REMEDY THE RECALL FOR THE AIR BAG OR THE SLIDING DOOR. WHY???

NHTSA ODI 11001275

TAKATA RECALL. I RECEIVED NOTICE IN LATE JULY 2016 ABOUT THE TAKATA AIRBAG RECALL FOR MY VEHICLE. DUE TO TRAVEL, IT WAS A FEW WEEKS BEFORE I COULD TAKE IT IN TO THE DEALER. I WAS OFFERED A TOYOTA CAMRY AS A REPLACEMENT VEHICLE, BUT I REQUESTED FROM TOYOTA USA, AND RECEIVED, AUTHORIZATION TO RENT A MINIVAN THROUGH ENTERPRISE. I PICKED UP THAT VEHICLE MID AUGUST 2016. IN NOVEMBER 2016 I RECEIVED NOTICE THAT MY VAN ALSO HAD A SLIDING DOOR RECALL. I INITIALLY STORED MY VEHICLE AT THE DEALERSHIP, BUT WAS TOLD TO MOVE IT TO MY HOME IN LATE DECEMBER 2016. IT IS NOW LATE JUNE 2017 AND I HAVE HEARD NOTHING ABOUT EITHER OF THESE RECALLS. THE SAFERCARS.GOV WEBSITE SAYS THERE IS NO REMEDY AVAILABLE FOR EITHER RECALL YET. ALMOST 11 MONTHS I HAVE BEEN WAITING ON THE AIRBAG RECALL, AND 7 MONTHS ON THE SLIDING DOOR RECALL. THIS IS AN UNACCEPTABLE WAITING TIME. YES, I HAVE A RENTAL CAR AVAILABLE TO ME, FOR WHICH I'M GRATEFUL, BUT IN THE MEANTIME MY OWN CAR IS SITTING IN THE DRIVEWAY, UNDRIVEN, AND BASICALLY ROTTING. TOYOTA HAS SPENT OVER $17,000 RENTING A VEHICLE FOR ME TO DRIVE, WHICH IS RIDICULOUS. THEY SHOULD HAVE JUST BOUGHT MY CAR FROM ME AND BEEN DONE WITH IT. I'M SO FRUSTRATED WITH THIS SITUATION. HOW MUCH LONGER AM I SUPPOSED TO WAIT???

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