What 148 owners told NHTSA about the 2011 Nissan Murano Hybrid

Convertible top not working properly. Sometimes gets stuck and have to drive it to a safe location. Nissan has a Voluntary service campaign For 2011 and 2012 Nissan Murano Cabriolet

NHTSA ODI 11452926

A clunking noise started in the rear of my Murano. Upon inspection I found that the rear suspension subframe crossmember has completely rusted through and the car is now unsafe to drive.

NHTSA ODI 11451384

The vehicle loses power at random times. I had my mechanic take a look at it who said it was my alternator. So, I brought a brand-new alternator and had him put it on and within 2 days it did it again. So, I took it back to my mechanic who said it was the alternator and the battery. So again, I brought another alternator and now a battery. 3 days later it lost power after taking my children to school, now no one knows what is going on and why it keeps losing power.

NHTSA ODI 11440529

The vehicle hesitates when coming out of a stop as though it has lost power and then zooms forward. I believe it is the CVT transmission going out. Is currently an ongoing problem.

NHTSA ODI 11437057

I was backing out of my drive when we heard a loud sound from the rear of the car. We though I had ran over something. As I drove we could hear a thumping sound from the rear of the car when we drove over a bump in the road.. It became louder the more I drove sounding like a hammering sound. I crawled under the car and discovered the frame had rusted allowing a bolt and bracket to move. This is causing the metal thumping sound we heard. I have parked the car and stopped driving it due to the possibility of the frame and suspension separating while moving. This is my wife's car and she loves it but we can't operate it due to the safety hazard. I searched this issue and have found many other Nissan Murano owners that have experienced the same issue. This is a serious safety issue Nissan should have addressed with their vehicles and with ours. My wife could have been placed in a dangerous position if I had not discovered this in time. Nissan should repair and or recall the affected vehicles to avoid possible serious bodily injury due to a loss of control created by this issue.

NHTSA ODI 11435280

The brake pedal has suddenly become very unpredictable. Sometimes when depressing it they start engaging where they normally would & sometimes you have to depress it all the way to the floor to get it to stop. My daughter informed me of the problem so I drove it to pick up pizza. When parking at the pizza place it happened to me..... I jumped a sidewalk curb almost hit people walking on the other side because the brakes didn't engauge in time. My problem has not been confirmed by a dealer service center but the exact same problem is listed with the 2009 Murano & has been recalled because of a reaction with a metal plating turning the brake fluid to a gelatin solution after 10 years. This 2009 Murano recall was in 2019. My Murano is 10 years old now. & has under 80,000 miles & had new brake pads put on 15,000 miles ago even though they didn't show much wear. I live in a rural area & the closest Nissan dealer over 50 miles away so I can't just drop by a Nissan dealership. No warning lights have come on with this vehicle as of yet. This Murano is my 16 year old daughters & she is not very tall so she is not able to depress the brakes far enough to stop when this happens. I have had to park the Murano until we get this problem resolved. Please respond with how I can resolve this braking problem. Thanks

NHTSA ODI 11422100

For the second time my anti-lock brakes have gone out and the paddle for the break goes all the way to the floor. It barely stops and I'm afraid it's going to happen where it doesn't allow me time to stop. This should be a recall. From other complaints found on the internet many people are having the same problem.

NHTSA ODI 11421122

Car started running rough, sluggish on going from still at stop to not wanting to go when acceleration should happen. Then ABS light came on, followed by all the trouble lights on other side of panel. Car would only go about 5 mph. I turned car around and headed home, but it wasn't a smooth ride. I got up to about 45, but it still seemed sluggish and braking was stiff. This happened 2 years ago. Dealer said no recall for 2011, but previous and following years did have recall for this. About 2 weeks after we went to dealer and started a conversation with Nissan corporate, the car stopped having the problem and was fine fir 2vyears until now.

NHTSA ODI 11418547

1-THE DASHBOARD IS CRACKING ALL OVER. MANY CRACKS AND ALSO CRACKING BY THE RIGHTT SIDE DASH AIRBAG. MY CAR IS IN THE GARAGE 98% OF THE TIME. WE ONLY DRIVE THIS CAR ONCE OR TWICE A MONTH. WE ARE NOT THE ORIGINAL OWNERS WE HAVE THIS CAR FOR ABOUT 2 1/2 YEARS AND ONLY PUT 1000 MILES ON IT. THE CAR HAS 109631 MILES ON IT. THE CAR IS IN MINT CONDITION INSIDE AND OUT. 2- THE AIRBAG LIGHT COMES ON AND WAS DIAGNOSED AS THE PASSENGER FRONT SEAT OCCUPANT SENSOR. ON THIS MODEL THE SENSOR IS BUILT INTO THE SEAT BOTTOM. THIS MEANS THAT YOU NEED TO REPLACE THE WHOLE SEAT BOTTOM WHICH THE PART ALONE RUNS ABOUT 2500.00.

NHTSA ODI 11416243

2011 MURANO STALLS WHEN STARTING FROM A STOP. GOES INTO LIMP MODE AND IS SUPER DANGEROUS WHEN TRYING TO TURN LEFT ACROSS TRAFFIC. NISSAN EXTENDED WARRANTIES ON 2010 FOR THIS EXACT ISSUE BUT NOT THE 2011. DEALERSHIP QUOTED ME $5500 FOR A NEW TRANSMISSION. THE CODES BEING PULLED FROM THE TRANSMISSION ARE THE SAME ONES THE LED NISSAN TO 'EXTEND' THE WARRANTY TO 10 YEARS AND 120K MILES. THIS CAR IS EXTREMELY DANGEROUS AND SHOULD BE PULLED OFF THE ROADS. I CONTACTED CONSUMER CONCERNS FOR NISSAN AND WAS TOLD BY A VERY RUDE REPRESENTATIVE NAMED JOHN - NOTHING THEY WILL DO AND REFUSED TO ALLOW ME TO SPEAK TO SOMEONE ELSE ON THIS MATTER.

NHTSA ODI 11405984

WE PURCHASED THE VEHICLE FOR MY SO AND THE TRANSMISSION IS SLIPPING. TOOK IT TO THE DEALER AND THEY SAID THERE IS NO WARRANTY TO COVER IT. WE JUST FOUND OUT THE VEHICLE WAS ELIGIBLE FOR AN EXTENDED WARRANTY, HOWEVER IT'S EXCEEDED THE 120,000 MILE DEALER WARRANTY. WE'RE WANTING TO KNOW IF THIS PROBLEM WAS RECALLED BY NISSAN BECAUSE IT IS NOT SAFE FOR HIM TO DRIVE IT.

NHTSA ODI 11403218

SAFETY ISSUE! MY MURANO DRIVER SIDE VISOR WILL NOT STAY UP AND IS VERY DANGEROUS.MY CAR IS ONLY 9 YEARS OLD AND I LOOKED ONLINE AND THIS IS A KNOWN ISSUE FOR SEVERAL YEARS FOR NISSAN, EVEN FOR 3 YEAR OLD CARS AND COULD CAUSE A SERIOUS ACCIDENT WHEN IT FALLS COVERING THE DRIVERS VISION BOTH FRONT AND REAR VIEW MIRROR! THIS CAR AND ITEM SHOULD BE RECALLED. OWNERS SHOULD NOT HAVE TO PAY FOR THEIR OWN SAFETY FOR AN ISSUE LIKE THIS.

NHTSA ODI 11400032

VEHICLE BEGAN TO SHOW LOSS OF POWER IN 2019 WHILE ATTEMPTING TO ACCELERATE ENTERING.A HIGHWAY. VEHICLE ALSO WOULD JERK WHEN POSITIONED FROM PARK TO REVERSE. VEHICLE WOULD NOT ACCELERATE WHEN COMING FROM A COMPLETE STOP. VEHICLE WOULD NOT ACCELERATE WHEN ATTEMPTING TO GIVE MORE POWER, ASNIF IT WAS STALLED I PARKED THE VEHICLE DUE TO THE FEAR OF CAUSING AN ACCIDENT.AND BEING SERIOUSLY INJURED.

NHTSA ODI 11396374

BRAKE PEDDLE WENT TO THE BOTTOM. THERE WAS NO BRAKING AT ALL. BRAKES DID NOT WORK ON 2/12/21. PUMPED IT A NUMBER OF TIMES, BUT STILL NO BRAKES.

NHTSA ODI 11395984

MY CAR IS WORKING PERFECTLY FINE AND WITH OIL CHANGE AT NISSAN DEALER (30 DAYS BACK), I FOUND NO ISSUES. TODAY, WHILE DRIVING AT 30-35 MPH, THE BRAKES PEDAL WENT ALL THE WAY TO THE FLOOR AND CAR DID NOT STOP EASILY ON THE TURN. I WAS ALMOST GOING TO HIT ANOTHER CAR BUT SURVIVED. THERE WAS NO PRESSURE IN THE BREAK PEDAL AT ALL. THE SAME THING HAPPENED YEAR OR SO AGO BUT DID NOT REPORT THE ISSUE THINKING THIS MIGHT BE DUE TO BREAK PAD ETC. BUT IT HAPPENED AGAIN AND NOW I DON'T EVEN WANT TO TAKE OUT CAR ON THE ROAD. I CALLED NISSAN NORTH AMERICA AFTER READING SAME ISSUES ON INTERNET AND THEIR RESPONSE WAS PLAIN - "THERE IS NO RECALL ON THIS VEHICLE" AND YOU HAVE TO CHECK WITH DEALER AND FIX AT YOUR OWN COST. MY QUESTION IS - IF THERE ARE SO MANY COMPLAINTS ON THE SAME ISSUE AND HAVE RECALL WITH SAME MODEL FOR 2009, HOW COME 2011 MODEL IS NOT ON THE RECALL? ARE THERE ANY #OF COMPLAINTS/ACCIDENTS NEED TO BE REPORTED BEFORE NISSAN TAKES ANY ACTION?

NHTSA ODI 11384498

THE ABS ACTUATOR HAS BEEN UNDER RECALL BY NISSAN FOR CERTAIN MODELS. AFTER CONTACTING NISSAN CUSTOMER SERVICE THEY HAVE DETERMINED DUE TO THE MILEAGE OF THE VEHICLE THIS SAFETY DEFECT IS NOT COVERED UNDER THE RECALL.

NHTSA ODI 11376118

THE CVT WENT BAD IN THE VEHICLE AND NISSAN NEVER FIXED WHAT WAS REPORTED IN THE PAST WITH 2012S PEOPLE WITH 2013 TO CURRENT ARE ALL STILL HAVING CVT TRANSMISSIONS FAIL AND NISSAN IS NOT RECALLING OR FIXING THE ISSUE. WELL DRIVING ON THE FREEWAY THE VEHICLE STARTED KNOCKING AND LOST COMPLETE POWER AND LOOKED UNDER THE CAR AND HAD OIL SEEPING FROM IT.

NHTSA ODI 11366122

WHEN BRAKING HARD THE BRAKE PEDAL SOFTENS AND DOESN'T BRAKE WELL IT'S DANGEROUS AND I WAS INFORMED IT WAS A MANUFACTURING ERROR. IT HAPPENS ALL THE TIME CITY HIGHWAY PULLING OUT OF MY DRIVE WAY THE VEHICLE CAN BE MOVING OR STATIONARY THIS PROBLEM STILL OCCURS I WAS TOLD IT'S THE ACTUATOR AND ECU ANTISKID.PART NUMBER 47660-1SWOC SUPERSESSION 01225-1AA6C;47660-1AA6B;47660-1AA6C;476601SWOC

NHTSA ODI 11354630

OVER THE LAST YEAR, FOR SOME REASON THE BRAKES PEDAL WILL GO ALMOST ALL THE WAY TO THE FLOOR WHEN ATTEMPTING TO STOP THE VEHICLE. THIS HAPPENS FROM TIME TO TIME AND WILL CEASE AFTER A FEW HOURS OR A DAY OR SO AND THE BRAKES WILL RETURN TO OPERATING NORMALLY. WE HAVE HAD THE CAR (SUV) CHECKED AND INSPECTED MULTIPLE TIMES, AND EACH TIME THE MECHANICS CANNOT FIND ANYTHING WRONG. I HAVE READ OF OTHER OWNERS OF THE SAME MAKE AND YEAR VEHICLE WHO HAVE THE SAME PROBLEM AND HAVE NOT BEEN ABLE TO RESOLVE IT. IN OUR CASE, WE HAVE NOT REAR ENDED SOMEONE (YET), BUT IT APPEARS THAT OTHERS HAVE COME VERY CLOSE. WE JUST TOOK THE CAR TO THE DEALERSHIP TWO DAYS AGO AND THE ISSUE REAPPEARED AGAIN. WHILE THEY HAD IT, THE BRAKES WERE WORKING FINE, AFTER WE GOT IT HOME, IT STARTED HAPPENING AGAIN WHERE THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR, MAKING IT DIFFICULT TO STOP THE VEHICLE. A FEW HOURS LATER, THE ISSUE DISAPPEARED AND THE BRAKES WERE WORKING FINE. HELP PLEASE, BEFORE A FAMILY GETS SERIOUSLY INJURED OR A FAMILY GETS KILLED.

NHTSA ODI 11351395

TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHIFT THE VEHICLE INTO REVERSE, THE VEHICLE LUNGED FORWARD WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED TO PREVENT THE VEHICLE FROM CRASHING INTO A PARKED VEHICLE. THE VEHICLE WAS TOWED TO ANDERSON NISSAN (6555 E STATE ST, ROCKFORD, IL 61108), WHERE THE TRANSMISSION WAS REPLACED. THE CONTACT STATED THAT THE TRANSMISSION WAS PREVIOUSLY REPLACED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

NHTSA ODI 11339157

THE SUNROOF EXPLODED TODAY WHILE I WAS DRIVING ON THE HIGHWAY. IT MADE A LOUD BANG NOISE AND SHATTERED. IT SCARED ME. THANK GOODNESS I HAD THE COVER CLOSED SO NONE OF THE GLASS CAME IN THE CAR. *TR

NHTSA ODI 11337390

SEVERAL MONTHS AGO, WE DROVE OVER A BIG DIP IN THE ROAD. AS WE CAME UPON A STOP SIGN JUST PAST THE DIP, THE BRAKES WENT ALL THE WAY TO THE FLOOR BEFORE COMING TO A STOP. THE BRAKES CONTINUED TO PUSH TO THE FLOOR FOR SEVERAL DAYS AFTERWARDS BEFORE FINALLY GOING BACK TO NORMAL. A COUPLE OF MONTHS LATER, THE SAME PROBLEM HAPPENED AFTER GOING OVER A BUMP. THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST SEVERAL MONTHS. HOWEVER, THE LAST TIME IT HAPPENED, THE BRAKES NEVER GOT BETTER. I TOOK MY MURANO TO A BRAKE MECHANIC. THEY DID DIAGNOSTIC TESTING WHICH SHOWED THE LEFT FRONT AND RIGHT REAR ARE NOT COMPRESSING. THEY BELIEVE THE PROBLEM IS A FAULTY HYDRAULIC CONTROL UNIT. THE 2009 MURANO WAS RECALLED FOR THIS SAME ISSUE. THE 2011'S SHOULD BE ALSO. *TR

NHTSA ODI 11331860

ON FEB. 6TH 2020 I WAS DRIVING MY 2011 NISSAN MURANO (62,000 MILES) AT 55 MPH WHEN I CAME UPON SOME TRAFFIC. WHEN I APPLIED THE BREAKS THEY WENT TO THE FLOOR & I HAD TO PULL ONTO THE GRASS & PUMP THE BRAKES TILL THE CAR FINALLY CAME TO A STOP. I WAS 250 MILES FROM HOME SO I STOPPED AT A FIRESTONE STORE TO CHECK OUT MY BRAKES. 5 HOURS LATER, THE CAR WAS READY--THEY BLED THE AIR FROM THE BRAKE LINES & WHEN I GOT BACK ON THE ROAD EVERYTHING WAS OKAY. ON MAY 29TH, 2020, I WAS DRIVING & COMING ON TO A ROAD CONSTRUCTION CREW. I WENT OVER 2 SETS OF SPEED BUMPS & WHEN I APPLIED THE BREAKS, THEY WENT TO THE FLOOR. I PUMPED THE BRAKES & APPLIED THE EMERGENCY BRAKE TO STOP THE CAR BECAUSE THERE WAS TRAFFIC STOPPED IN FRONT OF ME. I TOOK THE CAR TO MY LOCAL MECHANIC & THEY INSTALLED A NEW MASTER CYLINDER & BLED THE BRAKE LINES 3 DIFFERENT TIMES. THEY HAD THE CAR FOR 1 WEEK & THE CAR WOULD NOT STOP AT SLOW SPEEDS TILL THE BRAKE PEDAL WAS ALMOST TO THE FLOOR. THE CAR IS NOT SAFE TO DRIVE. ON THE INTERNET, I CAN SEE THE NUMEROUS COMPLAINTS ABOUT BRAKING ON THE 2011 MURANO. THERE WAS A RECALL ON THE 2009 MODELS & I THINK THE 2015 MODELS. NISSAN NEEDS TO STEP UP & CORRECT THE PROBLEM ON THE 2011 MODELS. THIS IS A VERY DANGEROUS SITUATION THAT REQUIRES A RECALL OF THE 2011 MODELS. RIGHT NOW THE VEHICLE IS SITTING IN THE GARAGE BECAUSE THE DEALERSHIP IS 65 MILES AWAY & THE CAR IS NOT SAFE TO DRIVE. *TR

NHTSA ODI 11327741

POWER STEERING LOSES POWER ALL OF SUDDEN. UPON TAKEN TO THE DEALERSHIP. IT IS SIMILAR TO THE: THE POWER STEERING HOSE CLAMP MAY NOT ADEQUATELY SECURE THE HOSE, ALLOWING THE HOSE TO DETACH AND LEAK POWER STEERING FLUID. THE POTENTIAL NUMBER OF UNITS AFFECTED BY THIS RECALL IS 56,766. THE NHTSA CAMPAIGN NUMBER IS: 17V184000

NHTSA ODI 11319359

WHEN I PRESS THE BRAKES THE BRAKE PEDAL GOES ALL THE WAY DOWN TO THE FLOOR. IT FEELS HORRIBLE UNSAFE BECAUSE YOU MUST PUSH THE PEDAL AS FAR DOWN AS IT CAN GO TO GET IT TO BEGIN TO BRAKE. I WAS PULLING INTO A WALMART PARKING LOT WHEN THE PROBLEM FIRST HAPPENED.

NHTSA ODI 11311681