Home · 2011 Mercedes-benz E-class Cabrio · Complaints

What 295 owners told NHTSA about the 2011 Mercedes-benz E-class Cabrio

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (295)Crash / fire / injury (18)Airbags (140)Suspension (37)Fuel system (36)Body & structure (16)Brakes (16)Engine (15)Steering (12)Transmission & drivetrain (10)Electrical system (7)Seats (7)

Newest first · 295 complaints · page 7 of 12

Aug 4, 2018Airbags

TAKATA RECALL THIS MERCEDES RECALL WAS INITIATED IN JUNE 2016 AND PRIORITY WAS GIVEN TO OLDER CARS IN WARMER CLIMATES. WE LIVE IN FLORIDA AND WE HAVE A 2011 E350 CONVERTIBLE. TODAYS DATE IS AUG 4TH 2018 OVER TWO YEARS LATER, SEVERAL MISSED DEADLINES HAVE COME AND GONE WITH VAGUE EXCUSES ABOUT AIRBAG AVAILABILITY. WHEN IS THE NHTSA GOING TO INTERVENE? I JUST CALLED MY LOCAL ORANGE PARK MB DEALERSHIP AND WAS TOLD MAYBE BY DECEMBER THE AIRBAGS WILL ARRIVE. SORRY, I JUST DO NOT BELIEVE THEM BASED ON THEIR TRACK RECORD. WHAT IF THE AIR BAG GOES OFF AND MY WIFE AND 11YR OLD SON ARE KILLED? THIS IS A LIFE THREATENING ISSUE, BASICALLY THE CARS COULD KILL THE DRIVERS. SURELY THIS IS WHAT NHTSA IS SETUP FOR? DOES THIS AGENCY HAVE ANY POWERS TO ACT AND PROTECT CONSUMERS? PLEASE DO SOMETHING BEFORE MORE PEOPLE DIE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11115740

Jul 27, 2018Suspension

TAKATA RECALL. VEHICLE INOPERABLE DUE TO INFLATORS NOT HOLDING AIR. CAR SUSPENSION SAGS WHILE STATIONARY. WARNING COMES ON PROMPTING DRIVER TO PULL OVER.

NHTSA ODI 11114029

Jul 21, 2018Airbags

TAKATA RECALL -- CONSIDERING HOW POTENTIALLY DANGEROUS AND EVEN FATAL THE MALFUNCTIONING TAKATA AIRBAG(S) MAY BE IN MY VEHICLE AND THAT IT HAS BEEN KNOWN FOR YEARS THAT THE AIRBAG(S) MAY PRODUCE DEADLY SHRAPNEL, IT IS TAKING FAR TOO LONG TO HAVE THE RECALL PARTS MADE AVAILABLE FOR REPLACEMENT IN MY VEHICLE. TAKATA SHOULD BE REQUIRED TO PROVIDE THE SAFE REPLACEMENT AIRBAG COMPONENTS NEEDED AND/OR MERCEDES BENZ SHOULD BE REQUIRED TO ENSURE THAT THE AIRBAG(S) WILL BE REPLACED IMMEDIATELY. THE DELAY IS COMPLETELY UNACCEPTABLE AND BOTH TAKATA AND THE AUTO MANUFACTURERS SHOULD BE HELD ACCOUNTABLE TO GET THIS RESOLVED IN ALL AFFECTED VEHICLES. THE INCIDENT DATE LISTED BELOW (7/20/18) IS JUST THE DATE OF MY COMPLAINT.

NHTSA ODI 11112798

Jul 3, 2018Fuel system

STRONG SMELL OF GASOLINE DETECTED. REPAIR TECHNICIAN IDENTIFIED A FUEL TANK LEAK AND STATED OTHER MERCEDES EFFECTED BY THE ISSUE. I CALL MBUSA WHO SAID THEY HAVE NO RECALLS OR WARRANTY EXTENSIONS ON THIS MAKE, MODEL AND YEAR.

NHTSA ODI 11105370

Jun 29, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF CORAL GABLES (300 ALMERIA AVE, CORAL GABLES, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES UNTIL DECEMBER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11104644

Jun 22, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS), WHICH INDICATED THAT THE PARTS NEEDED TO PERFORM THE REPAIR WERE UNAVAILABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11103493

Jun 15, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO CALL NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11102193

Jun 14, 2018Seat belts

CPSC: MY 2011 MERCEDES E-CLASS SEDAN HAS A DESIGN FLAW THAT CAUSES THE CLIP ON THE REAR SEATBELTS TO RUB AGAINST THE BELTS AND EVENTUALLY WEAR THEM AWAY. *DT *JS

NHTSA ODI 11102049

Jun 11, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FLETCHER JONES MOTORCARS, 3300 JAMBOREE RD, NEWPORT BEACH, CA 92660) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11101148

Jun 8, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (NAPLETON AUTO WERKS, 6600 EAST RIVERSIDE BLVD, LOVES PARK, IL 61111) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *JS

NHTSA ODI 11100560

May 29, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN DIEGO (4750 KEARNY MESA RD, SAN DIEGO, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR; HOWEVER, THEY COULD BE OBTAINED IF THE CONTACT WERE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11098424

May 26, 2018Airbags

TAKATA RECALL MY YEAR OF CAR, ZONE AND BEING DRIVER'S SIDE AIRBAG SHOULD MAKE MY CAR A PRIORITY IN THE RECALL. IT HAS BEEN 2 YEARS SINCE THE INITIAL NOTICE OF A RECALL. I HAVE FILED A PREVIOUS COMPLAINT WITH NHTSA- WHEN IS REAL ACTION GOING TO HAPPEN THIS IS NOT OK TO GIVE DATES CAR WILL BE FIXED LAST TIME WAS MARCH 2018 BUT NOW MAY 26TH AND NOTHING AGAIN!!

NHTSA ODI 11098071

May 21, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF MELBOURNE, 509 E NASA BLVD, MELBOURNE, FL 32901, (321) 557-9342) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11097033

May 18, 2018Seats

THE AIRBAG IN THE HEADREST, JUST NOTICE IT WAS LOSE, NO ACCIDENT OR ANYTHING TOOK CAR TO DEALER THE CAR IS UNDER FACTOR WARRANTY AND WAS TOLD I HAD TO PAY FOR IT. ALSO THERE WAS WATER COMING INSIDE OF MY CAR, TOOK IT TO THE DEALER. THEY SAID THE SUN ROOF WAS CLOGGED AGAIN MY CAR IS UNDER FACTORY WARRANTY, THEY STATED IT IS POSSIBLY A RECALL, THE PART WAS 32.00 AND THE LABOR WAS 458.00. I PARK IN A GARAGE, CAR ONLY HAVE 57,000 MILES AND I HAVE TO PAY FOR IT.

NHTSA ODI 11096792

May 17, 2018Airbags

TAKATA RECALL. I HAVE BEEN TRYING FOR WEEKS TO GET MY AIRBAGS REPLACED AND MERCEDES BENZ OF DELRAY FLORIDA KEEP TELLING ME THEY WILL LET ME KNOW, THEY ARE ONLY UP TO THE 2009. THIS IS UNACCEPTABLE, CAN YOU PLEASE HELP.

NHTSA ODI 11096533

May 17, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MERCEDES-BENZ OF BURLINGTON, 781-229-1600) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11096600

Apr 23, 2018Airbags

TAKATA RECALL, SEVEN YEARS, NO REMEDY, NO TIMELINE OR ESTIMATE FOR REMEDY.

NHTSA ODI 11089608

Apr 20, 2018Suspension

AIRMATIC ISSUES AT HIGHWAY LOWERED, AIR LEAK AFTER COMPONENTS BEING TESTED BY MERCEDES-BENZ OF CARAL GABLES. THIS IS AN DANGEROUS ISSUE

NHTSA ODI 11089183

Feb 21, 2018Fuel system

WHEN FILLING UP THE GAS TANK, THERE IS A STRONG GASOLINE SMELL INSIDE AND OUTSIDE THE CAR. MERCEDES HAS EXTENDED THE WARRANTY ON PREVIOUS YEARS AND OTHER MODELS BUT HAS NOT EXTENDED THE WARRANTY TO 15 YEARS FOR THIS DEFECT TO THE 2011 E350.

NHTSA ODI 11074205

Feb 7, 2018Airbags

TAKATA RECALL NOTHING HAS HAPPENED YET? THE PROBLEM IS I DO NOT WANT TO WAIT FOR EVIDENCE OF SERIOUS INJURY TO MYSELF OR MY PASSENGERS. WHY ARE THEY NOT REQUIRED TO REPLACE YOUR VEHICLE KNOWING YOUR DRIVING A DEFECTIVE CAR?

NHTSA ODI 11067416

Feb 6, 2018Airbags

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 116V36300 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS (6113 LEMMON AVE, DALLAS, TX) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. *TT *TR

NHTSA ODI 11067201

Jan 30, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MELBOURNE (509 E NASA BLVD, MELBOURNE, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11065890

Jan 28, 2018Airbags

I HAVE BEEN WAITING FOR REPLACEMENT SENCE 5/1/16 WHAT IS GOING ON IT NOW 1/28/18 ALMOST 2 YEARS WITH OUT REPLACEMENT.PLEASE LET ME NO WHEN I CAN GET THIS REPLACEED. THANK YOU

NHTSA ODI 11065503

Jan 18, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF WESLEY CHAPEL AT (813) 200-7788 (LOCATED AT 2383 WILLOW OAK DR, WESLEY CHAPEL, FL 33544) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11063589

Jan 16, 2018Suspension

FRONT OF THE CAR DROOLS EVENLY ABOUT EVERY FOUR HOURS REGARDLESS IF DRIVING OR PARKED. EMERGENCY STOPS REQUIRED WHEN DRIVING.

NHTSA ODI 11062987

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Working with the data? Download all 295 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Mercedes-benz E-class Cabrio verdict →