What 295 owners told NHTSA about the 2011 Mercedes-benz E-class Cabrio

TRANSMISSION WILL NOT SHIFT INTO PARK INTERMITTENTLY AFTER DRIVING.VEHICLE IN STATIONARY

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STRONG GAS ODOR AFTER FILLING AND FOR FEW DAYS TOOK IT FOR REPAIR FIND THE SENDING UNIT COVER LEAKING IT HAD FILLED THE COVER AND PART OF THE TANK.THE ODOR WAS ON AND OF ABOUT SIX MONTHS AGO BUT ONLY IT WAS GETTING WORSE LATELY AND NEEDED REPAIR. I THINK MERCEDES COMPANY SHOULD TAKE THIS SAFETY ISSUE SERIOUSLY BEFORE MAJOR ....

NHTSA ODI 11388926

MY VEHICLE IS A 2011 E350 MERCEDES ALL A & B SERVICE FROM THE SAME DEALERSHIP PARKPLACE MERCEDES. WE ARE CURRENTLY IN A PANDEMIC SO I START MY VEHICLE AND DRIVE IT AROUND ONCE OR TWICE A WEEK. I STAYS IN A SHELTERED PARKING GARAGE AREA AND LAST WEEK I STARTED MY CAR DROVE UP TO MY BUILDING RAN IN TO GET SOME GLOVES BECAUSE I WAS GOING TO STORE AND WHEN I RETURNED TO MY VEHICLE IT WOULD NOT START. PARKPLACE MERCEDES SERVICE CALLED BACK AND STATED THEY HAD TO ORDER THE PART AND IT WOULD BE HERE IN 1-2 DAYS AND COST WOULD BE $1691 FOR NEW ESL PART & LABOR. I ASKED THE SERVICE ASST MANAGER HOW MUCH WAS THE PART AND HE TOLD ME $447. I CALLED THE PARTS DEPARTMENT TO SEE HOW MUCH THE PART WAS AND I WAS TOLD $544 AND ONLY MERCEDES COULD DO THE JOB AND PARTS ARE IN STOCK. A BIT CONFUSED I CALLED AND SPOKE WITH THE PARKPLACE MANAGER OFF LEMMON AVE IN DALLAS AND I WAS TOLD HE WAS UNSURE IF PROGRAM KEY COULD BE ACTIONED BY A AFTER MARKET DEALER BUT WOULD CHECK AND LET ME KNOW. THE ASST MANAGER CALLED BACK AND I ADVISED OF MY CONFUSION AND HE ADVISED HE WOULD SEEK ANSWERS AND CALL ME BACK. I RECEIVED A CALL BACK FROM THE ASST MANAGER AND WAS ADVISED THE 2 THAT WAS IN STOCK WAS FOR 2 OTHER VEHICLES THAT WAS HAVING THE SAME ISSUE. MY QUESTION IS HOW IS IT LEGAL FOR MERCEDES TO ADVISE THEY CAN ONLY DO THE WORK ON A VEHICLE I OWN? AND ADDITION IF I WERE TO GET AN AFTER MARKET SHOP TO DO THE WORK AND THEY HAVE THE EQUIPMENT TO REPROGRAM THE KEY, WHY CAN I NOT GO TO ANOTHER SHOP? IS THIS INFORMATION AVAILABLE IN THE MANUAL IN MERCEDES SERVICE BOOKS? THIS SHOULD BE A EASY RECALL BECAUSE THE TECHNICIANS ARE NOT TROUBLESHOOTING TO SEE IF THE MOTOR THAT IS INSIDE THE ESL CAN BE REPLACED. I KNOW IT'S A PANDEMIC AND REVENUE IS AT AN ALL TIME LOW BUT LYING TO CUSTOMERS IS NOT THE CORRECT APPROACH. I SENT AN EMAIL AND REQUESTED TROUBLESHOOTING OF ESL OF MY VEHICLE. IT COULD BE A QUICK FIX.

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GAS ODOR FROM LEFT REAR WHEEL,

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THE SUN ROOF MAKES A LOUD CRACKING NOISE WHEN YOU HIT CERTAIN BUMPS OR DIPS IN THE ROAD. IT DOES IT MORE WHEN THE WEATHER IS HOT. I HAVE NOTICED THAT CERTAIN MODELS YEARS HAVE BEEN RECALLED. THIS CAR DEFINITELY HAS A SUNROOF ISSUE AND ITS HAD THIS PROBLEM SINCE I PURCHASED IT ABOUT A YEAR AGO

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TL* TAKATA RECALL. THE CONTACT OWNS 2011 MERCEDES BENZ E550. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING 5 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE VEHICLE AND THE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE HEAD BUT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP. FOR THE BODY WORK OF THE ACCIDENT. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 16V081000 (AIR BAGS) THE VEHICLE WAS NOT TAKEN TO A DEALER BUT THE CONTACT CALLED MERCEDES-BENZ OF WESTMONT (200 E OGDEN AVE, WESTMONT, IL 605590 AND WAS INFORMED THEM OF THE FAILURE. THE DEALER INFORMED THE CONTACT THAT PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,972. PART DISTRIBUTION DISCONNECT. ## VIN PASSED ## MERCEDES-BENZ E550W4 2011 ##

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF TYSONS CORNER (8545 LEESBURG PIKE, VIENNA, VA 22182, (703)448-2289) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11340593

WHY WAS I CHARGED 190.00 TO DIAGNOSE A SAFETY FEATURE, THEN IN ORDER TO NOT LOSE MY MONEY, I HAD IT REPLACED BECAUSE THE MESSAGE WAS DRIVING ME CRAZY. FOR 302.61 I NOTIFIED YOUR TEAM AND I HAVE NO HEARD ANYTHING FROM ANYONE. I HAVE ALSO BEEN IN CONTACT WITH MB USA... FOR ALL I KNOW, THE SENSOR MAY HAVE BEEN RESET. THEY ARE NO HELP EITHER... I WASN'T LOOKING FOR A RECALL OR A CAMPAIGN. MY ACURA SEAT BELT WOULDN'T RETRACT WAS REPLACED FOR FREE SOME TIME A GO. AND THERE WAS NO RECALL

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THE AIR SUSPENSION LEAKS

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AS I STARTED UP LAST WEEK I AM RECEIVING A PRE-SAFE SRS INOPERATIVE MESSAGE - I CALLED THE DEALER AND I FEEL WITH THIS BEING A SAFETY FEATURE I SHOULD NOT HAVE BE CHARGED FOR THE DIAGNOSTIC, BUT I DID ON JUNE 19. TURNS OUT ITS THE SEAT BELT MECHANISM THAT NEEDS TO BE REPLACED AND ITS GOING COST ME CLOSE TO 500. IF I DON'T GET THE WORK DONE IN 30 DAYS, MY 190.00 GOES TO WASTE- YEARS AGO, IN MY ACURA MY SEAT BELT BROKE, IT WAS REPLACED AT NO CHARGE DUE TO IT BEING SAFETY EQUIPMENT- I DON'T WANT TO PAY UNTIL IT IS CONFIRMED IT SHOULD BE NO CHARGE. *TR

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PURCHASED A 2011 MERCEDES E350 IN 2019, IN MARCH 2020 I FOUND OUT THE FUEL FILTER FLANGE IS CRACKED. FURTHERMORE, LEAKING FUEL SLOWLY CAUSING ME TO BE AFRAID TO DRIVE MY CAR BECAUSE IT CAN CATCH ON FIRE. THEREFORE, A RECALL WAS ISSUED FOR THIS PROBLEM IN 2012, BUT NOW NO MERCEDES DEALERSHIP IS HONORING THIS SITUATION IN MY AREA. *TR

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OIL COOLER LEAKING.REPAIRED ON JANUARY 2018 ,VEHICLE HAD 66724 MILES,AT MERCEDES-BENZ OF WEST HOUSTON, EVEN AFTER REPAIR THE VEHICLE STILL HAS OIL COOLER LEAK. TIMING CHAIN RATTLE , INCORRECT SIGNAL FROM CAMSHAFT HALL SENSOR. AD-BLUE TANK WITH HEATING ELEMENT CODE 20B91B. SMELL DIESEL ON VEHICLE. THE VEHICLE HAS NOW JUST 88566 MILES .

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CAR RISES TO ONE SIDE, LOWERS TO THE OTHER. CAR PULLS TO THE LOWER SIDE. VEHICLE WAS IN MOTION, LOWERED THE MORE I DRIVE.SLOW AIR LEAK SOUND.

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I HAVE RECEIVED NOTICE FOR 2YEARS ABOUT THIS BAG RECALL, BUT EVERY TIME I SPEAK TO SOMEONE AT MERCEDES BENZ SOUTH THEY TELL ME ' THE PART NOT IN YET, THEY WILL CALL ME WHEN IT COMES IN.' I AM DOCUMENTING EVERY CONVERSATION THAT I HAVE WITH MERCEDES-BENZ BECAUSE IF SOMETHING HAPPENED TO ME WHILE DRIVING THAT CAR THEY WILL BE RESPONSIBLE.

NHTSA ODI 11302251

I WAS DRIVING HOME FROM WORK AT APPROXIMATELY 1:30 PM ON A CLEAR, SUNNY DAY, ABOUT A MINUTE AWAY FROM MY HOME. THE ROAD CONDITIONS WERE GOOD, AND THERE WAS NO TRAFFIC. I STOPPED AT THE CORNER TO MAKE A LEFT TURN. AS I PROCEEDED TO TURN, THE CAR SUDDENLY ACCELERATED. I IMMEDIATELY APPLIED THE BRAKES, BUT THEY DID NOT ENGAGE. I HAD NO CONTROL OF THE CAR. IT JUMPED THE CURB ( CAUGHT ON PROPERTY OWNER'S CAMERA, GOING AIR BORN) , AS I CONTINUED TO BRAKE AS HARD AS I COULD WITH THE CAR INCREASINGLY ACCELERATING.I CRASHED THROUGH A FENCE AND HIT A POLE WHICH STOPPED THE CAR DEPLOYING BOTH DRIVER SIDE AIRBAGS. THERE WAS SEVERE DAMAGE TO THE FRONT RIGHT SIDE OF THE CAR, AND IT WAS TOTALED. I WAS TAKEN TO THE HOSPITAL VIA AMBULANCE.MY INJURY WAS DIAGNOSED AS ACUTE L1 COMPRESSION FRACTURE ALONG THE SUPERIOR ENDPLATE WITH MILD ANTERIOR WEDGING. I WAS REFERRED TO AN ORTHOPEDIC SPECIALIST AND HAVE NOT RETURNED TO WORK DUE TO PAIN AND ELEVATED BLOOD PRESSURE. TO MAKE MATTERS WORSE, TWO DAYS LATER I WAS ISSUED A WARNING FOR FAILURE TO CONTROL SPEED!@&!

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I HAVE BEEN RECEIVING RECALL NOTICES FOR OVER A YEAR AND THE DEALER MAKES AN APPOINTMENT AND THEN CANCELS THE APPOINTMENT. THEY HAVE NEVER RETURNED MY CALLS REGARDING THIS RECALL EXCEPT TO CANCEL THE APPOINTMENTS I HAVE HAD MY OTHER RECALLED VEHICLE REPAIRED ALMOST A YEAR AGO. WHEN CAN I GET MY VEHICLE REPAIRED? THE DEALER IS MERCEDES-BENZ OF STEVENS CREEK.

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TL* TAKATA RECALL. THE CONSUMER OWNS A 2011 MERCEDES-BENZ E550. THE CONSUMER STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING ASTORG AUTO OF CHARLESTON (5 DUDLEY FARMS LN, CHARLESTON, WEST VA), THE CONSUMER WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONSUMER HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER HAS STATED THAT VEHICLE WAS REPAIRED.*AS

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED MERCEDES-BENZ OF TYSONS CORNER (LOCATED AT 8545 LEESBURG PIKE, VIENNA, VA 22182, 571-322-8695) AND WAS INFORMED THAT THE PARTS FOR THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NAPERVILLE (1569 W OGDEN AVE, NAPERVILLE, IL 60540, (630) 537-0312) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350C. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). RALLYE MOTORS (1600 NORTHERN BLVD, ROSLYN, NY) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. CONTACT STATED THAT ITS 4 - 5 YEARS THE RECALL AND CONTINUED DRIVING WITH IT SHOULD NOT HAVE BEEN ALOWED *BF *TP

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TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF NASHVILLE (630 BAKERS BRIDGE AVE, FRANKLIN, TN 37067, (800) 770-5582) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER FROM ATLANTA CALLED THE CONTACT AND INFORMED HIM THAT HE WAS NOT SUPPOSED TO RECEIVE THE RECALL NOTIFICATION BECAUSE IT WAS A MISTAKE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR CONSUMER STATED THE MATTER HAS BEEN SUCCESSFULLY RESOLVED. NO FURTHER ACTION IS REQUIRED.*JB

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT AUTOBAHN MOTORS (LOCATED AT 700 ISLAND PKWY, BELMONT, CA 94002, (844) 896-1944) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TAKATA RECALL, I HAVE A 2011 MB THAT I HAVE RECEIVED A RECALL ON FOR REPLACEMENT. THIS WAS RECEIVED IN FEBRUARY 2019, AND HERE IT IS SEPT 19 AND NOTHING HAS BEEN DONE. I DEPEND ON THIS CAR DAILY FOR BUSINESS AND DRIVING USAGE, BUT RECENTLY READ WHERE A PERSON WAS HURT FROM THIS ISSUE. I HAVE CLIENTS, FAMILY, AND FRIENDS WHO RIDE IN THIS VEHICLE. I HAVE NO REPLACEMENT NOR TIME FRAME OF REPAIR. MY COMPLAINT IS THAT MY VEHICLE HAS BEEN SIDELINED FOR REPAIR AND IT SHOULD BE REPLACED BY MB OR TAKATA. I AM SCREWED AND NO ONE CARES! I HAVE RECALL PAPERWORK FROM MB. THE CAR IS UNSELLABLE, UNTRADEABLE AND UNDRIVEABLE DUE TO SAFETY. WHAT AM I SUPPOSED TO DO? THIS IS UNCONSCIONABLE AND MB SHOULD REPLACE MY VEHICLE AT STICKER PRICE!

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TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN 2015. THE CONTACT SPOKE WITH AN UNKNOWN DEALER AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350C. THE CONTACT BELIEVED FUEL WAS LEAKING FROM THE FUEL TANK. HE STATED THAT HE COULD SMELL A FUEL ODOR BOTH OUTSIDE AND INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE TO MERCEDES-BENZ OF MARIN (540 FRANCISCO BLVD W, SAN RAFAEL, CA 94901, 415-233-6509) TO BE DIAGNOSED, BUT NO DEFECTS WERE FOUND. THE FUEL ODOR CONTINUED AFTER THE INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 61,000.

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