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What 183 owners told NHTSA about the 2011 Lincoln Mkz Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (183)Crash / fire / injury (13)Airbags (84)Steering (32)Brakes (24)Body & structure (10)Engine (10)Electrical system (9)Speed control (7)Tires (5)Engine & cooling (4)Lights (4)

3 of 183 complaints match · Electrical system · crash/fire/injury only · clear filters

Oct 10, 2017Electrical systemBody & structureFire

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHILE THE DRIVER WAS ATTEMPTING TO OPEN THE FRONT DRIVER'S DOOR, THERE WERE FLAMES ON THE DOOR PANEL. THE DRIVER EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. A FIRE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

NHTSA ODI 11032637

May 18, 2015Electrical systemAirbagsBody & structureCrashFire

NOT INSPECTED NO PAPERWORK AVAILABLE FOR VEHICLE

NHTSA ODI 10717184

Nov 8, 2012Electrical systemSpeed controlCrash1 injury

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE SHE WAS ATTEMPTING TO PARK WITH THE BRAKE DEPRESSED. THE VEHICLE PROCEEDED TO JUMP OVER A CURB AND CAME TO A STOP WHEN IT CRASHED INTO A CEMENT PILLAR. THE CONTACT SUFFERED INJURIES TO THE BACK. A POLICE REPORT WAS FILED. THE CONTACT ALSO STATED THAT BEFORE THE FAILURE, THE ENGINE EXHIBITED A REVING SOUND BUT THE CONTACT THOUGHT THAT THE NOISE WAS NORMAL. THE VEHICLE WAS TOWED TO A LOCAL COLLISION SPECIALIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 18,500. UPDATED 12/21/12 *CN THE CONSUMER STATED THE VEHICLE WAS DECLARED A TOTAL LOSS. THERE WAS ALSO HEAVTY DAMAGE TO THE BUILDING. UPDATED 01/15/2013 *JS

NHTSA ODI 10483755

Working with the data? Download all 183 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Lincoln Mkz Hev verdict →